Eleven is the only optical I use since I first discovered this place 4 years ago…read more The owners are very attentive and patient. They never make you feel like you have to purchase anything. My husband and I have purchased glasses here multiple times and would never go anywhere. When I used to purchase/order glasses from other known opticals, they don't always make it correct and you have to wait weeks. Here, as long as its simple single vision lens, he makes it for you in one hour. There are decent number of selections for glasses and sunglasses as well and the prices are very reasonable. I highly recommend here for everyone to purchase their next set of glasses!

I recently visited this eyewear store and had a wonderful experience that I would like to share…read more The owners were both exceptionally kind and highly professional throughout the entire process. They went above and beyond to ensure I was fully satisfied with my selection and fit, demonstrating a genuine commitment to customer care. I recommend this store very highly to anyone looking for quality service and a great experience.

I checked online before coming in, and the website showed that the sunglasses I wanted were in…read morestock at this location. After driving all the way there, the staff told me it was a mistake and that they actually didn't have them. Very frustrating and a complete waste of time. If your website can't reflect real availability, it shouldn't show that items are in stock. Extremely disappointing experience.

I went into the Alderwood Sunglass Hut. I was going to buy myself a Christmas present. I knew I…read morewas going to lay down at least $300 dollars. I was the only customer (my business calls them guests and treats them as such) in the store. The was a female employee behind the counter. She never looked at me or acknowledged me. I walked all around the store and spent a good amount of time shopping, looking at brands and prices. Still not a peep from the clerk. I decided the had obviously made enough money that day and didn't need mine so I left. No goodbye, or thank you. I walked about 2 stores away and decided oh hell no. I went back to the store and asked the clerk what her name was. She told me LAUREN. If you are her boss it was the evening of 12/20/23 and she said her name was LAUREN!!' Make sure to check the name to the timesheet. Over the years I have spent so many thousands of dollars at your store and I'm just disgusted with myself. I will never drop another dime there.

We ended up at LensCrafters when we couldn't find a kid's glass at my optometrist's location. We…read morepicked up a nice frame from here - we got a great deal. I was super happy. they had a deal going on at the point and I could get another backup glass for less than $150. After a month, we picked up that as well. It was all great. We visited in between for some adjustments and they did it so well. Now when it comes to my glasses, I picked up a frame, they checked my insurance and they did the math - it came around $600. I asked the guy who helped me why it's that costly, I had never paid more than $200 for my glasses ever. He said there are some changes to my prescription and for those glasses my insurance is not covering much. He showed me a few options and finally I ordered mine. I went there again for another pair - this time a reading glass - nothing fancy. It was another person who helped me this time. With a decent frame, it came around $400. I was curious when I saw that amount. He mentioned that my insurance is charging out-of-netwok - that's the reason the cost is high. Then I asked him to check my order - which is already in processing. He confirmed that I was charged the out of network rate - which the first person never mentioned it to me. I ended up canceling that order and did my orders elsewhere - costed me $145 and $120. I never understood why they hid the fact that insurance is charging at out-of-network rate. I understand that customer may not have checked whether LensCrafters fall under in-network or out of network. These are grey areas which change every year when you renew / change the insurance. Why don't they show the minimal courtesy to inform the customers about these details. You may get a few orders, but how long will you get on with it??? Never again!

Why the 3-star reviews from everyone? I just had an amazing experience with Josh (btw, a 17-year…read moreemployee in this LensCrafters location.) Not only was he extremely knowledgeable of how glasses should fit, but he wasn't afraid to suggest a different frame if it didn't "look right" for my face. He shared the benefits of bi-focal (over my habit of having reader-only glasses and a separate pair to correct my normal vision.) It was a GREAT experience from the minute I arrived till the time I left 90 minutes later. Best of all, he was very patient!

Alderwood Vision Source is an excellent place to get your eye care. The place is clean, excellent…read moreCustomer Service, wonderful Providers, Dr McKinney is so caring , professional and wonderful Provider. I travel 66.3 miles to receive my eye care it is worthy .

Terrible customer services! I ordered my contact lens few times. Payments were charged but no…read moreproducts received. I had to call and asked to find out that they never placed the orders. It caused long delay and they never called patients to inform issues occurred. This time even worst, I waited 2 weeks, never received my product. I had to call again. They told me my prescription expired after 2 weeks!!! Never call patient to inform issues occurred, payments charged but no products received!!! Do yourself a favor, don't do business with this eye clinic!!!

Beautiful store, beautiful eyewear, beautiful professional employees that have knowledge about…read moreeyewear and vision. Great optometrist very clean environment.. wonderful parking area, the cost of glasses were reasonable. All around I had a wonderful experience and I would suggest LensCrafters to anyone.

The BEST LensCrafters In The WORLD Jeff Is INCREDIBLE! Friendly , Polite And Professional. Would…read moreRecommend LensCrafters And Jeff Himself ANYTIME

I'm gonna join the Samantha fan club here and rave about my recent visit to Sears Optical in the…read moreAlderwood Mall. It has been five years since I got new prescriptions, and I was filled with anxiety and apprehension about how it would go over. But my experience was nothing short of awesome, from the customer service to the screaming deal I got on two pairs of glasses! First of all, Samantha made me feel like a VIP. It actually didn't take me very long to locate the two frames that I wanted (their selection was really good, and I chose two Ray Ban frames around $160 or so each). I was really shocked and awed when I only ended up spending less than half of the $500 budget I had come in with. Samantha made sure that I got the most out of my vision benefits in conjunction with their Buy One Get One Free deal. I saved so much money I went and bought something nice downstairs at the Lands End shop! Anyways, Samantha never stopped being enthusiastic about helping me from making sure I understood all my options to making sure that I walked away with the best deal possible. She restored my faith in customer service! When I went back to pick up my glasses about two weeks ago, I was disappointed that Samantha wasn't working, but the young gal that helped me (I don't remember her name) was very nice and she had several customers all waiting at the same time, but was attentive to everyone, which isn't easy to do. She fitted my glasses for me and I was out of there lickity-split. It has been two weeks, and I absolutely LOVE my glasses! I will definitely be returning to Sears Optical when it's time for my next prescription, and I really hope they have the same stellar team of people working there! Thank you Sears Optical!

The best optical in the area, the staff and the manager is the best in what they do. The doctor is…read morethe kindest, nicest person you will ever come across. Way to go guys keep it up!

They take vsp, which is awesome. They also have ample free parking and tons of appt times.read more

I was there for 15-20 minutes trying on glasses without a single sales associate asking if I needed…read morehelp with anything. No other customers were in the store.

Love this store! Customer service was excellent! Ali helped me choose the frames I've been wanting…read moreand she made my shopping experience perfect!!!! She's a 10/10!! The best part... I spent $780 at the competitor for similar designer frames that came loose twice in a month and their customer service was HORRIBLE. I finally gave up, got a refund and came to Warby Parker instead. I spent half of what I paid before!! I'm a customer for life now.

This company is all marketing and branding. The quality of the actual product is pretty poor. The…read moreprotective coating started coming off within a year and they charge a lot for lens replacement. I'm back to my optometrist from now on.

I'd give them 0 star. Denied access despite having vsp insurance and an appointment…read more They're total fraudsters with fake 5 star reviews from review farms and shouldn't be in business. Illegally asking her for a "Kaiser medical insurance" despite having a separate and valid vision insurance is illegal and just stupid. If they can do this to a 7-month pregnant woman , I can't imagine how they treat others.

As a new patient, establishing care anywhere can be daunting. But it was so easy here! With online…read morebooking requests and texted communication I felt taken care of every step of the way. My exam was timely and informative. Dr Nguyen explained my prescription in a way that made sense to me and didn't use any complicated jargon. I felt at ease the entire time and never was pressured at all. You will be taken care of here! They also repaired my glasses that I'd badly bent over the summer which I thought would be beyond repair. Amazing!

I shopped at Forever21 in many locations, but I come to this location more often than others since…read moreit's closer to my house. The customer service has gone down hill. Every time I was in the check out line, it always take 10 minutes or more to get check out. The worst was 25 minutes in line. There always only 1 cashier working and 4 other associates were on the sales floor. If the line has more than 4 customers waiting, one of them should help out IMO. Also, the store always is a mess, it's really hard to shop. I recently decided to shop online is much better experience than in store.

I was in the store with a friend, they went to the cash register and there was no one there. We…read morestood for about 5 minutes and then the cashier came.