6 Stars for Sunlighten Products and after sales customer assistance !! Noah quickly answered a few minor questions I had as we were starting up the sauna for the first time. He was extremely patient and took the time to understand my questions in order to be able to assist with the solutions and guidance. read more

Got all my questions answered by Sunlighten's rep, Stephen in regard to my Solo Sauna. Stephen was informative and extremely helpful is helping me with my main objective.....to make best use of my sauna. read more

My five star rating is not based on the company. It is based on the five star customer service I received from Tyler. I had tried for weeks to get a correct replacement part to no avail. It wasn't until I was connected to Tyler that I found an employee that listened to me and followed through. Tyler did what he promised by sending me the correct part. He was in email contact with the entire way and followed up to make sure I knew when I would be receiving the part. Tyler gave me five star service and was a pleasure to deal with. read more

The rating is for the carbon heaters. Tremendous heat. Amazing results. Love the extra length behind neck and head. Maybe too good for the assembly line they are using. read more

One star is one star too many based on the customer service of this place. We paid a huge sum for this spa based on the recommendation of a doctor. Not longer after we installed it, we received an envelope in the mail with fuses that were not installed when originally built rendering the sauna unsafe. While installing the fuses, one of the connectors broke, leaving one of the heating panels unusable and, still leaving the sauna unsafe. I have tried for two months now to get this resolved. Contact has been nearly non-existent with the only emails being a claim they were unable to locate the sale. I provided the needed information back on July 9, 2016 again leaving no contact for a month. Then an email telling us to contact them about blah blah blah. Noting having been done for two months, it's time to return this overpriced, unsafe, poorly quality controlled sauna back to the seller for a FULL refund. I'll update this shortly one way or the other. -D- read more

Sunlighten Business Practices It is their policy not to give pricing upfront even when you request it. Jennifer called me and as I explained I was not happy with their policy she interrupted me and said: "that is why we have been around for 25 years". I explained to her that it was deceptive and before I could finish Jennifer said, "No. Then Jennifer told me they will tell me which product is right for me. I mentioned to Jennifer I would prefer to select it myself. I then told Jennifer Sunlighten lost me with their policies and before I could finish she rudely cut me off again. Jennifer's phone demeanor is unprofessional and very sharp in nature. I have researched Sunlighten's technology and it is not up to par with other better units that are available for sale on the market according to what I know. Sunlighten's refusal to quote prices and list prices online appears to be a game to see how much they can get you to pay. read more

SHOPPING __________ I already knew the Sunlighten sauna from about one year's use of their mPulse series at a local spa, so I was confident when choosing it over other brands. My purchase was in February 2016. DELIVERY _________ The Sunlighten Signature I sauna was delivered quickly but not in perfect condition (see below). Sunlighten uses CEVA Logistics as their freight carrier and the CEVA driver backed into the wall next to my building's loading dock doing $700 of damage to the masonry. CEVA did cover the damages. ASSEMBLY __________ I had minimal trouble singlehandedly assembling the Signature I sauna but it took 3 hours to do it carefully avoiding scratches and disposing of the huge quantity of packaging and boxing materials it came in. Bear in mind that the Sig I is the smallest box sauna they make, it's for 1 person. OPTIONAL EXTRAS _________________ Get the A.R.T. system. It is cool to feel your favorite music vibrating through your body while you're in the sauna. But beware that Sunlighten's assembly instructions can be wrong and pre-drilled holes are not where they are supposed to be. There is some white noise distortion in the system after installing A.R.T. even after ensuring the wires are snug and properly connected. The Blaupunkt sound system is one of the best features of the product even if you don't opt for the A.R.T. upgrade. Think high-end car audio system. Do NOT buy the Chromotherapy colored light system from Sunlighten. I was able to find the exact same LED bulbs with remote control on Groupon for $12. Compare to $149-159 for the same feature from Sunlighten. That's quite a mark-up! Whether you buy from Staples, Amazon, or Groupon, make sure you order the correct bulb base fitting as it is not the standard threaded kind but the two prong type. I purchased the bamboo carbon towels set but they were backordered. I received some of the towels a little over a month after purchase but now in July I am still waiting for the rest to arrive, 5 months later. The ones that did arrive are wonderfully soft and stand up to regular washing and drying well. I use my sauna several times per week so everything is getting thoroughly tried and tested! DOWNSIDES ___________ The glass door, right out of the box, was smeared with a layer of some kind of chemical that had to be carefully scraped off. Sunlighten reimbursed me for the cost of having this repair done. The bench was very difficult to fit into the assembled sauna and caused some permanent indentations on the side panels. A bag of assorted fuses arrived a few months after purchase with a diagram and link to an online video showing how to install them with the warning that failure to install voids warranty. The installation is easy if you are a licensed electrician. Be sure to ASK when you place your order whether any items are back ordered. The wait in my case has now reached 5 months. Keep track of your Sunlighten store credits! If your friend buys a Sunlighten the company does not notify you of having the $100 credit so you may need to be proactive about claiming it. A friend of mine purchased the mPulse Conquer two months ago. SUMMARY _________ I am pleased with my Sunlighten sauna and get regular use out of it. It clearly does help with certain health conditions and it's far more comfortable to use than a traditional dry sauna. My electric bill did not skyrocket and it does not overheat my bedroom. The warm-up to operating temp takes about 45 minutes but that's because I like it hot. I recommend this product with the above cautions. read more

If you like high pressure sales and a constant barrage of email and phone calls this is the company for you. It is hard to take their claims seriously. If the product is that good one would think it would sell itself. I wish I'd have never given them my contact information and we'll not be doing business with the company who referred Sunlighten to us either. read more

Sauna is just outstanding. I use it all the time and it works great. It also looks great. Customer service is even getter and my buddy Ryan is the best customer service person I have ever dealt with. Couldn't be happier. read more

Sunlighten has wonderful products and their customer service is improving. We have been working with them for over a year to get our sauna fully functioning properly. Issac is a great contact and has helped us a lot. I appreciate all the correspondence and attention he has given us. I hope to resolve all our issues and update this review to five stars. read more

I purchased a top of the line Phoenix 5 sauna which has had a repeated issue of burning wires and arcing of the power box. This sauna is a complete fire hazard! When I brought this to sunlightens attention they just referred me to the manufacturer for new parts. Sunlighten switched manufactures and the manufacturer went under. Sunlighten will not honor the lifetime parts warrenty that came with my sauna. Buyer beware! This was a 6K sauna that is useless. They care only about sales with customer service a non factor. Go for a jog and avoid the endless hassles you will have with this company. They are a detriment to your health, not a solution! read more

Just received my Signature 2 cedar sauna and am enjoying it immensely. Was worried about the condition it would be in after shipping and was concerned with assembling it. Didn't have to be. It was in great condition due to incredible packaging. Had a small hill of cardboard and styrofoam after unpacking the panels. Assembly is as advertised, relatively simple. Everything fits together well and pretty easily. Still, a 2 person job. So far the sauna is living up to my expectations read more

Purchased the largest sauna they offer, the community and have had problems and 100's of dollars getting local electrical to make repairs. This is for a commercial use and also ordered their carbon towels. The towels fell apart after just one or two washes. Was given the excuse that they recently changed vendors and we must of been shipped the old towels that were discontinued. When I was ready to reorder, the person told me not too. So much for the new vendor. Then I ordered their sweat lotion now about a month ago with a new CD. After two weeks went by I called. Order was not processed never sent. They said it would go out the next day. Two weeks later nothing. read more

I love my sauna! It is an amazing product! If you call there, ask for Jason - he is the best!

I am giving Sunlighten a one star review because for the moment it works. I am concerned if I have a problem with the sauna down the road because so far the staff at Sunlighten have been rude and inept at helping me with 2 post purchase issues. I have been put on hold every time I call them for at least 20-30 minutes. In addition, I have been transferred to the wrong department several times with additional time on hold. Lauren, my salesperson, called me too many times to count before I purchased the sauna promising to call me when my sauna arrived to help with any questions that I had with the assembly of my spa but she never did. When I called for assistance with 2 post purchase issues the salesman that I talked to said that Lauren would call me back. She never did. One of the main reasons that I purchased a Sunlighten Spa was because of their promise of low EMF's and now I've read several reviews that question that promise. I'm distraught. If you are interested in buying a sauna I would definitely look at another company. Their follow-up and customer service is terrible. read more

I just purchased a Contour 3 person sauna. An expensive piece of equipment. The assembly videos make it look like a piece of cake. NOT TRUE. It took 3 people to assemble this beast. The written instructions are poor. they need to be improved. There were no lettered markings on the various pieces, although the manual refers to letters...might be a tad helpful to put a sticker on each piece with appropriate lettering. Bluetooth pairing of stereo to my iPhone did not work ("Sunlighten" never appeared on my list of networks). The front glass door did not close properly...there is a 1/2 inch gap at the bottom of the door. The stereo door does not close fully - rep says it's a common problem with rear wiring bunching precluding proper door closure. Sunlighten should have vetted, qualified assembly techs for hire throughout the country. I will say, in general, the customer support staff (Zach and Kyle in particular) has been very good. I just wish there weren't the need to call them on a regular basis. read more

Buyers beware!!!!! I received this letter from Sunlighten.....not only could my sauna be dangerous but they have horrible customer service but they are not there nights or weekends when I can work on my sauna!!! Dear Valued Customer, We hope you are enjoying your Sunlighten sauna and achieving wellness goals. As a company who cares we are reaching out to ensure your sauna performs optimally for years to come. Recently, we had an issue of a floor heater delaminating in a Signature sauna. While this is rare instance, we want to address any performance issues before they occur. We request your immediate attention to check the floor heater for any signs of delamination (located under floor grate and heater fabric - see image attached). First indications of delamination include an odor, discoloration or warping on the surface of floor the heater. If you find any signs of warping, please contact our customer care team at support@sunlighten.com for an upgraded heater free of charge. Our goal is to ensure the best in product quality and ultimate customer satisfaction. Sincerely, Sunlighten Customer Care Team Customer Care Hours: Monday-Friday 10am-4pm CST read more

I ordered my sunlight mPulse Believe sauna last week after doing weeks of research. Gretchen Meehan was my sales agent out of Kansas. She was knowledgeable about the product and was very responsive to my questions and request for additional details. Upon making the decision to purchase the mPulse sauna we discussed the promotion they were running for 12 months 0% financing. I thought the deal was fantastic and asked Gretchen if my credit would be checked since I didn't want any "Hard" inquiry's on my credit report since I am a business owner and good credit is important. She assured me it would be a "Soft" inquiry and I had nothing to fear. so I went through the application process online with Wells Fargo with full faith that, what I was being told was the honest truth! 10 min after hanging up I get a ping on Credit Karma saying I had a HARD inquiry !!!?!?? That's 2 years now I have to wait to get this inquiry off my report!!!!!! I was so pissed, angry, distraught because I had the money to pay for the purchase why didn't she just tell me it was going to be a HARD inquiry????? Considering this can't be her 1st time doing this cause she gave me the link and knew about the process to apply. I didn't cancel my order cause the damage was already done but this process was suppose to be easy.... fun and exciting. We're not off to a good start but I wanted everyone to know be careful. Will post in 2 weeks after my sauna is delivered to provide part 2 of my story. read more

I ordered a sauna over a month ago with numerous promises from numerous reps including Emily and others. One of the promises was that it would be delivered within 10-14 days as it was in stock. That was almost a month ago. The reps, mainly Emily, will now NOT reply to calls, emails, or any other messages. This is AFTER they ran my credit and none of the promises they made have come through. DO NOT TRUST what the reps tell you as they will say anything to make the sale. They have effectively negatively impacted my credit, did not deliver the sauna, and numerous other promises that have fallen through. Reps will make promises and as soon as you make the purchase, they literally ignore you about your order. After spending over 4K, I'd imagine the customer service would be much better. I now have to wait for the sauna to arrive to return it before 30 days as I am unconvinced that the sauna quality will be as stated as numerous other things have fallen through so why would the EMF, build quality, and numerous other promises made by Emily and other reps come through? Go with a ClearLight, they are the industry leader and did not make promises they did not keep. DO NOT RECOMMEND AT ALL! A very sales incentivized team will say anything and deliver nothing. SUNLIGHTEN IS VERY UNTRUSTWORTHY! read more

Big thank you to one of a couple awesome customer care service reps Sunlighten has on their team. Ryan Combs really puts the "care" in customer care and I was so pleased he assisted me with my situation to make it right. The company's employees are truly a direct reflection of their product and my sauna from Sunlighten is the best thing I have ever invested in! read more

The product is good but the customer service experience from the date I ordered the product has been nothing short of anemic and maddening. My order was lost. My first sales agent disappeared and never confirmed any status of my order. The delivery support team was not available to talk to me when the first order was delivered crushed and broken. A credit was promised by the second sales rep. Then he disappeared. The e-mail platform I sent inquiries to was not answered. Twice. I e-mailed Connie Zack, one of the company owners. Nothing. I placed an order for accessories 7 weeks ago and no follow-up on when the product would be available. Amanda H has been helpful today to get answers for me, but no one in Logistics is available to answer her questions - not the first time I've heard THAT story. If you're willing to put up with this type of service experience for a premium product....customer service has made my experience with Sunlighten a huge disappointment. Buyer beware. read more

I've had my sauna for nearly a year it was easy to assemble. Started using right away top part was working fine but noticed the floor was not heating called in told me to check connections did still not heating. Shortly after that received an email saying there was a defect in the floor heater so I called. Said it would be three weeks. Six weeks later I called now it was going to be two months which made it the first part of Jan this year called end of Jan they just got them in and would be shipping out within the next week. Here we are 1st of March still no floor heater and they have not followed up. Poor customer service read more

I used to love Sunlighten - something's gone horribly wrong! I purchased my 1st Solo Sauna in 2005 and loved it. It was still working perfectly, earlier this year when I placed it in storage and moved inter-state. I missed having my sauna so much I purchased another. This was my experience: Ordered it March, told delivery was 1st May Mid June - sauna finally arrived Immediately noticed it was cheaply made Screen was too small for the dome opening Cut myself on sharp wirey bits on the velcro where screen attaches The two domes do not interlock, so it's a continual effort to get them lined up with each other. After 2 weeks, the inside lining of the top dome fell down. The response back from Sunlighten, was we'll send you a replacement and in the meantime, the dome is perfectly safe to use. I discovered it was not safe! I burnt my leg the first time I used it. The now exposed glue where the lining had been, gets extremely hot. Sunlighten tell me they're expecting next shipment end of September (their last delivery was 6 weeks late) Waiting several months for a replacement product, that I found to be vastly inferior to what this company was making previously, was not acceptable for me, so I chose to return the sauna and get a refund. A refund, minus $398 they charged me for shipping! I had only two options - wait for another cheaply made sauna, or pay $398 to return my faulty one. Buyer beware, this is Sunlighten's policy. With the obvious cost cutting occurring in the making of this product, I strongly suggest thinking again about taking the chance of paying a large sum of money for a very brief use of an inferior product. read more

Absolutely horrible experience. Dealt with the distributor for 2 months! Wanted to give it to may husband for Christmas! He was supposed to take the 50% deposit back in September and then the rest in December. He never did that so he was trying to take the entire chunk at once and was having problems with my card. I drove to the bank and while we were talking and I was releasing the funds he informed me that he NOW couldn't get it to me before Christmas!!!! WHAT??? He RUINED my husbands gift and I told him to forget it. A Christmas present isn't given AFTER Christmas. I had my handyman all set to install it, we had cleared out a place for it in our garage and spent all day making the perfect spot! So ridiculous! This is not the way to run a business. Just the worst customer service ever!!! read more

Vinny was super patient and helpful! He helped me resolve several issues and got everything working properly. Thanks!!

Beware when buying a sunlight sauna. Sure, they answer when YOU call, they DONT return your calls. They send you every part you need BUT it doesnt fix the problem. Amir is pretty nice in customer service but Katie is not. Good Luck-you will need it. read more

i just received my Sunlighten Signature 1.. if you need a sauna.Call Matt Williams. I contacted him a couple months ago, and he is educated and patient. I did not plan on upgrading to a Sunlighten brand. i was ready to buy one from Amazon. He took the time to share differences of models with me, and not from a sales pitch " kind of way". I used the sauna for the first time last night. It was really more than I expected. Only took 20 minutes to warm up, and I got a full sweat in about 20 minutes. It is comfortable and I didnt expect the quality of the sound of music. The unit is well made and took my husband and son in law a couple of hours to install. I purchased the sauna after a mold infestation in our home. I unfortunately suffered from toxin exposure. Thank God I learned about infrared detox and the importance of this step. I used to use a sauna blanket which was okay, but it was a pain to get in and out of and you had to wear a sauna suit. Thank you Matt, I am so glad I went with this company. The service has been impeccable.. read more

Keep away. These guys are terrible and lie. We have been waiting since August for a replacement part after I had to fedex the unit back at my expense. In November customer service finally responded by email we are overwhelmed with malfunctions and waiting for pieces to come from China and will get it to you. In Jan still had nothing and called repeatedly and customer service won't take calls. Started posting bad reviews and finally Customer service passed me on to President. He said sorry will look into it. Now mid April still no part, I don't have sauna and President doesn't take call. Liars and so stressful to get a healthy sauna? Run. Keep away. Do not buy. read more

YEA GREG!!! He's the BEST!!! I've had my sauna for a few months now and love it! There was a problem with delivery date due to a Quality Control issue, not Sunlightens fault. I'd rather them catch it in house than when I got it delivered. BUT... even though it wasn't their fault, they made it good! Upon delivery and while it was being put together, we had a question, called customer service and we all figured out what was going on. This VERY tiny thing, which really wasn't something that had to be dealt with, WAS dealt with and I couldn't be happier. I'm the first person to complain about Customer NO Service these day, but you won't find that with this company. They want happy customers and go above and beyond to make it happen. Greg actually CALLED me a couple times to take care of this. A REAL PHONE CALL!!!! I almost fell out of my chair!!! This infrared sauna has and is still helping me with some health issues. I had never thought of using a sauna until my massage therapist and chiropractor talked about it, then I started doing research. I added the SoSound and the light therapy. Even during the HOT, HUMID GA summer, I've been using it almost daily, on a very low heat setting, with the lights and music. It's my piece of heaven. I could go on and on about the benefits I've received, but I have yard work to catch up on now that I feel well enough to do it. Gee thanks Greg. LOL! Seriously though... I'm very skeptical of something that sounds too good and I tend to not trust people who "try to sell me something". But... during this whole process, I never felt like I was being pressured or someone was trying to sell me something. I had done some research, I was asked why I wanted the sauna and I had everything explained to me. I did more research and made my decision to buy from Sunlighten, after I had been convinced by another company that I NEEDED their sauna. I never got that here. Do some research on your own, call multiple companies and get their input but don't commit until you talk to Greg at Sunlighten. Have a list of questions and he'll answer them. So, now I have to go outside and work. Thanks again Greg for all your help!!!! read more

We were starting the process of building a workout room in our basement, no intentions of buying a sauna, then I read an article by Lauren of Empowered Sustenance about Sunlighten saunas...hmm, interesting enough to do some research. I follow Laurens blogs etc...she is very much on the money and has always lead me in the right direction, so after much reading, I filled out the contact info and received a call from Jayson the next day. This guy knows his "stuff" I had so many questions that he answered quickly and easily. We discussed health issues and benefits and it all made sense. Through it all, Jayson remained kind and patient, made me feel like he wanted us to feel better, like we weren't just a sale for him. We ended our call that day with 2saunas in mind, time to fine tune our needs. We decided on the mpulse believe. At first we said no to the white glove delivery, thinking we would do that job. A few hours later I called Jayson back and requested the white glove. We did the right thing...these people did a perfect job...very careful upon unloading, unboxing, carrying it all into the basement, placing it where we wanted it, and finally cleaning up all the boxes and wrapping material and taking it away. I think the name of the company was CEVA. We highly recommend using this service, it was an extra $149, but when you see the stack of material and the weight of some of the pieces, you'll understand. We've been up and running for about 3 weeks now, had some delays with assembling the unit, electrician delays, and the flu. Maybe we won't be letting the flu into our lives anymore since we use the sauna! I am sleeping so much better since day one...woo hoo! Hubbies pain has decreased, and it is so calming...walk in there and leave the rest behind. Will monitor blood pressure and hopefully see it look a little better...eternal optimist! We read, listen to music, meditate, whatever! I tolerate this infrared sauna very well for a girl who could not tolerate traditional steam saunas. read more

I enjoy losing 500 calories in 30 minutes in my Sunlighten by doing nothing but reading a book! It's big enough to lie down in. My wife and I use it daily. We chose basswood to reduce off-gassing from wood resins. It has safety fuses for each element, making us comfortable letting it heat up without oversight. Its pieces assembled with a perfect fit. Craftsmanship and finish are great. The nice lighting and cd/radio rounds out the experience. We use it to get rid of toxins that otherwise would tax the liver. Get it! read more

I am a bit OCD about research so I did a ton before purchasing a Sunlighten sauna. It's an investment for sure. I tried several types of units and kept coming back to the full spectrum infrared as being the most beneficial. Once purchased, I needed a bit of support from the company on a few issues. A bit of a snafu getting through (i guess they were moving their warehouse at the time) but once I got through to Ryan and had his direct contact info, my dealings were smooth as glass. Not only did he resolve every issue timely and professionally, he even unsold a couple accessories that I asked about. WHO DOES THAT? No upsell upsell, just really interested in HOW my family would be using the unit and what our actual needs would be. We invested in the resonance option, the chromotherapy option, the back rest and cushion. Couldn't be happier. My entire family uses this sauna five days a week or more, even the kids. I get a lot of questions about it and love sending out links on the benefits and letting friends try it out. Wish I'd made the investment years ago, but THRILLED now and I hope Ryan is with Sunlighten for a long time to come because my dealings with him have been painless and so fruitful. He's witty and funny and he KNOWS his merchandise and cares for his customers. FIve Stars was an easy call. read more

Customer service is lacking big time with this company. I received my item without the chromotherapy which I ordered and also my DVD player was not working. After numerous phones calls, I finally got my CTherapy, But the DVD player, It took months later for it to show up. The problem is that they sent me a used one and it had the wrong wiring. I was asked to send pictures, which I did but still no response from them. To this day, I still don't have my DVD player working, I figured I will just have it fixed elsewhere and not deal with them. For an item that cost me over 10K , I expected them to stand behind their product but that is not what I got. I got the round around and lots of headache. Very disappointed in this company. read more

This company has no regard to concerns from customers or does not stand behind their product. I have been dealing with customer service for over a year to get a less than a year old sauna repaired and they have failed at every turn. I encourage you to consider another brand - based on my experience alone. But I am not alone. Check out BBB in regards to their practices. read more

We purchased our Sunlighten MPulse sauna several years ago when the company was working with a new supplier and customer complaints were through the roof. It took six months for our sauna to be delivered and the original power supply did not work and we had to order a new one -- more time -- to actually have a working sauna. I supplied a bad review on the internet (as did many others) and received a phone call from the CEO of the company with a promise to make everything good -- a promise fulfilled that I took the review down. I think that was in 2008/09. Our sauna quit working in November and we notified the company that the power control unit was inoperable. We are now in March and still no joy. We shipped our PCU to the company in early January and paid over $500 for a new unit as well as the Android compatible display. Bottom lines: They finally shipped the "new" PCU in February despite more timely promises and several phonecalls made by us to determine status. The new system they shipped had incompatible connectors (recall we sent them the module with connectors). Also, the Android system is NOT compatible with our sauna if you want to use all of the features of the system. I called a week ago and they promised to overnight connectors and "work with us" to get the Android system working. Still nothing -- never any initiated contact on Sunlighten's part to explain yet another delay. We are sending back the Android interface and demanding a full refund. Will let you know how this goes. If you're a homeowner -- don't buy. They appear to be spending their time with corporate/wellness purchasers at our expense. read more