Update following the company's response:…read more I want to clarify one point raised in the owner's reply so readers understand the concern accurately. Yes, I mentioned that I would prefer the panels be placed on the rear of the home if possible. That was simply an aesthetic preference and not a design requirement. I relied on the company's expertise to determine whether that placement would still allow the system to reasonably meet the goals discussed during the sales process. I also want to be clear that the system functioning is not the issue. We appear to agree that the equipment is producing energy as designed. The production numbers themselves have never been what I questioned. The concern I raised relates to how the system size and expectations were presented during the sales process. When we explored going solar, the conversations centered around offsetting most or all of our electric bill, which was the primary reason we decided to move forward with a $20,000 installation. If it had been clearly communicated that the system was intended to be a smaller "starter system" that would only offset a portion of our electricity usage, we likely would have approached the decision differently or waited until we had a longer utility history available. Another important point is that no written proposal or modeling documentation outlining the assumed household usage or projected offset was ever provided prior to signing. Because those design assumptions were never shared with us in writing, it has been difficult to understand how the system size was determined relative to our expected energy needs. As a result, we are now paying a monthly solar loan while still carrying a meaningful electric bill, which is not the outcome we understood or expected when making this investment. At this point, I have shared my experience and clarified the concerns raised. I do not intend to continue a public back-and-forth discussion on this review. My purpose in posting this update is simply to provide context so other homeowners researching solar know to request clear written modeling and offset assumptions before making a significant investment.

We started seriously thinking about solar after we had a knock at the door from a solar sales…read moreperson. We ended up speaking with several of the big solar installers and another couple smaller ones. They all wanted us to take huge low interest loans to buy a lower quality system than what we got with Smart Solar Energy. Smart Solar Energy allowed is to choose the equipment we wanted at no extra cost, and the overall cost was less than half what many others were trying to sell us. The install was delayed by a day because of illness then some paperwork wasn't left requiring a few extra days during install, but other than that they were great to work with and I highly recommend Smart Solar Energy.

I appreciate the values this company brought to their work…read more I had gotten another bid from a company that didn't even come out to my property. A and R sent their sales person to our house and he got right to work. He went into our crawl space under the roof to make sure our roof was properly supported for the panels. That was a relief as the other place wanted to send a structural engineer to do that very simple job and charge us for it. Ridiculous. Our project was two years, so the crew may be slightly different, but they were great. When there was an issue, like that we didn't have electrical grounding, they just put in grounding bars. Amazing! They offer production guarantees which is rare for a solar company, like those ones that come door to door. lol A and R was professional, easy to work with and easy to communicate with. Good job team!

Zero stars. Good luck getting an after-sale response or help or service from this place. I would…read morerecommend any other company for your solar needs, just not this one. Three emails & five phone calls - no response. Invest your money somewhere else. So sad.

Great response time. Good communication throughout the process. Clean, professional and…read moretrustworthy. Will definitely call upon Great NW RV again in the future.

Justin is the real deal. His decades of experience in RV service was immediately known. From his…read morewell-equipped service trailer, to his fast troubleshooting. His wealth of knowledge and willingness to provide tips alone made choosing him worth it. I had a challenging electrical issue with my 2023 travel trailer. I spent several hours trying to figure it out, only to get increasingly frustrated. Within about 30 minutes, Justin had discovered the issue, tested the parts (converter), and came up with a game plan to get it fixed before my upcoming camping trip. Justin was able I locate the part I needed the next day, and squeezed me in to his schedule to install it that evening. I'm thrilled to have my RV back to working like new. However, I appreciate the professionalism, customer service, and great personality that I got from Justin even more. Without a doubt, I highly recommend using Great NW RV for your maintenance and RV repair needs. I assure you that you will not find better.

Pinnacle did an outstanding job on my project, and I highly recommend them. They installed a large…read moresolar system on my North Portland home, upgraded my electrical service line, and put in a new panel. Steve (the owner) and his crew were fantastic to work with--friendly, respectful, and extremely responsive to every question I had throughout the process. I would gladly hire them again. Before choosing Pinnacle, I got quotes from about ten companies and spoke with most of them. Pinnacle gave me the best overall impression, and after working with them, I'm confident I made the right choice.

We initially chose this installer because they appeared professional and knowledgeable, even…read moreengaging us in discussions about optimizing our solar panel layout. Based on their assurances, we confirmed the project nearly 2.5 months before the federal tax credit deadline, expecting timely completion. To proceed with them, we canceled an application with another installer who promised a faster timeline and stopped pursuing two others offering aggressive pricing. Unfortunately, that trust was misplaced. From the moment we signed, there were no proactive updates on project progress. Communication was poor--responses only came after repeated follow-ups. After weeks of pestering for an installation timeline, we were finally told--at the last minute--that they were short-staffed and could not complete the project in December. This left us zero time to approach alternative installers, resulting in the loss of the federal tax credit. This feels like a bait-and-switch tactic: they made viable promises to secure our business, then failed to deliver, causing significant financial harm. If you value transparency, timely execution, and accountability, look elsewhere. Our experience was frustrating, costly, and completely avoidable with honest communication.

I installed my solar in 2008. The people who installed it were amazing. Since 2008, every problem…read moreI've had with micro inverters, not working, issues with my panels, no output.... Elemental Energy has been outstanding in post customer care. In the eight years since I've had my system, I've only had two issues which were properly taken care of. The project manager in 2008 was absolutely awful. Poor communication and someone quit so my project got pushed to no-man zone- no one was taking care of my project or communicating clearly about what was going on. I didn't write a review in 2008 because I was upset about the process. However, eight years later, the install is absolutely fantastic and the product has held up really well. Plus the person who was so awful is likely gone so thinking you'll have a better experience than I did. I'm getting quotes on battery and they are the first person I called

Elemental Energy installed a photocell array on our roof a couple a years back. When we made the…read moredecision to install batteries as well, they were our only call. Our house was built in the late 1960's. Which means that the outlet plugs and other components that were installed back then (over 50 years ago) have become brittle. Jostle them a bit and they can fracture. This happened to the circuit for the room on the other side of the Battery install. Apparently they jostled the wires running to one of those outlets and it fractured it, disabling that circuit. It being a guestroom, we didn't notice it right away. When we did, Elemental did not hesitate to step up. I would use Elemental Energy again if I needed any of their services in the future.

Mid-summer, having installed pool solar panels and revamping most of our equipment, we needed…read moresomeone to integrate everything with the plumbing, valves, sensor, controller, etc., to make it operational. Brent was absolutely amazing! In no time, and at very reasonable cost, he took care of everything. So satisfied and highly recommend him for your solar needs. Tim and Claudia

Gen-Con installed a 5kW PV system on my roof in SW Portland in 2017/2018. Brent and his partners…read morewere great to work with from start to finish. He's extremely experienced, having started in the solar business in 1981, so there really is nothing a roof or house could throw at Brent that he couldn't handle, I think. I got multiple bids including the most highly reviewed/mentioned Portland firms, and his was not the flashiest proposal or largest possible system, but it was straightforward and took the most efficient approach with respect to the tax incentives. And he didn't want to take chances with the final inspection by cramming too many panels on my roof. Another company sized a 7.3kW system and he felt it may not pass code. I also needed a service upgrade from 100 amps to 200 amps coming into the house, and Brent was happy to build that into the project. The sub he used for that was absolutely great and also added a 240V plug in the garage for my EV with no complaints or haggling. In comparison, one of the other companies I talked to really didn't feel like doing the service upgrade, even though I was happy to pay for it. Brent just wanted to do what was needed to give me a great system. He was fast too...from my first contact with him to switching the system on was two months and a couple days. With respect to payment, he takes a very small payment with the signing of the contract and then doesn't even say a word about getting the rest until everything is complete and all inspections are done. I highly recommend Brent and Gen-Con for your solar PV and thermal needs.

This company had great rating. 4 star better business bureau we had them out. Meet twice. Set up…read moreinstallation for January. Gave them a $25,000 deposit. Two days later received a message out of business. Not happy. It's Christmas time. Now what do you do.

We had an incredibly dumb and easy thing with our roof, and Zach and Josh were super responsive,…read morefriendly and well priced. Handled it the next morning no issues. 5.5 stars out of 5 stars. :)

We had our air conditioning break down right on an extremely hot day. We have an infant, and…read morekeeping her cool was top priority. We called around, and no one could do an emergency air conditioning repair. We reached out to Premier Solar NW, and Brian said he was available to come out to help us. They got to us right away! Brain was polite, friendly, communicative, informative, and fixed our issue within 20 minutes. Their prices were great, and the quality of service was too. We couldn't be happier with Premier Solar NW.

Wouldn't hire these guys to screw in a light bulb. Hired…read morethem to install batteries on my existing solar system. Show up late, leave for hours. No shows. They needed to install a smoke/heat detector in my house. I have dark hardwood floors and grey blown in insulation which is very dusty. Cut a 2" x 4" hole in the ceiling and dropped it on the floor. The insulation went on the floor as well as the pieces of wire he cut off. Then asks me if I have something to clean it up with. When they finally finished they left 2 pallets of trash in my garage for 8 days so I couldn't park my car in there. Failed inspection because of mistakes a first year apprentice wouldn't make. Went to the addresses on their website and found an empty office building and someones house. They came back 3 weeks later to take photos of their work. One and a half hours late for that meeting. Opens up all the panels, take pics, then relables panel doors because they're wrong. So, are the lables wrong now or before? If I could have given no stars I would have.

I can't speak for other peoples experience but i am happy with the service and install from blue…read moreraven who FYI is owned by sunpower now. So it's called blue raven powered by sunpower. I talk to a lot of Solor company's and they are all pretty much the same , except for some like blue raven who are a trust ally with the Oregon energy trust which help my decision making. Price was more than fair I went with a PPA since there is no more tax credit available. I am saving money already and did not have to take out a loan. I would recommend them to anyone trying to save money on their electricity bill. I think being owned by sunpower could have changed how they operate, because James , Danny and Roberto and I think the other guys name was Franco. All professional and new there stuff I did a lot of research and have sat down with many company's. These guys knew there stuff and the install came out great even had my roofer buddy check the roof after the install and he said everything look great.

Any service requests take months to resolve. Technicians reschedule several times…read more Panels sitting on roof not producing energy does not add any value. Installs walked on my roof at 90 degree heat. Installs left debris I. Yard and on roof. I would not recommend this company.

Gerry was professional, on time, and did above and beyond what we asked. He replaced a few GFCI's…read moreand got our outlets up and running. He went through our attic and made sure our wires were all tip top shape. All for a great value. I'm very happy with the service and will reach out to him for any future needs as he is easy to work with. Thanks Gerry!

Nick at Gerryn Energy was friendly, professional and very knowledgeable. He was quick…read moretroubleshooting and determining what the electrical issue was in our old house. He relayed in layperson's terms what was wrong and promptly fixed the problems! And at a very reasonable price. The entire team is top notch. We couldn't be happier! Thank you!