Danny came to my house to repair the garage door. He seemed honest, really soft spoken and kind. He…read moresaid I'll only charge you for what's needed to be repaired. After fixing our door he suggested we get the springs changed because they're old and it'll eventually snap. He gave me 2 prices. One for basic and one for heavy duty. We were hesitant as it was expensive. He said let me call my boss and see if you can get a discount. Literally minutes later he said we can get a deal with the heavy duty. We moved forward with it. When he was done he said we should also get a new motor. He can give me a discount as well. At this point my husband was working and I said I'm not going to make big financial decisions without him. Later, my husband went to inspect the work and saw that the springs used were not heavy duty, they're color coded. He called and asked for the manufacture of the springs to confirm durability which they refused to disclose. He was then quickly offered a partial refund. Due to this experience my husband left a negative review. We originally chose this company because of the positive yelp reviews and felt we wanted people,like us, to be forewarned. Now they are calling us from multiple phone numbers, came to my house while my husband was at work, and left us a threatening voicemail if we do not call them back. Needless to say, as a woman with small children, I do not appreciate the unexpected visitor. This harassment has been going on for days. They threatened to come with the police and lawyers because they're not going to service us anymore. I don't understand as the service has been done and paid. We will no longer work with you in the future. We've already looked into calling our local police department if this harassment continues and have saved our call logs, Google doorbell camera videos, truck license plate number, and voicemails. If we need to, we will contact the BBB. Under the Consumer Review Fairness Act (CFRA) this form of retaliation is illegal for businesses to behave as such. It's a shame instead of learning from their review and doing better for their customers they choose harassments and threats.

Aggressive Upsell and Worthless "Warranty"…read more TLDR: they will aggressively upsell you to replace things that aren't broken, promising a seven year warranty. But when something they install doesn't work, it's total crickets. Longer version: Little over a year ago, the spring on my garage door broke. Should be a couple hundred dollar job. These guys come out and the upsell starts right away: Upsell 1: they say I should replace the springs on both doors, even though only one was broken. Upsell 2: they then aggressively sold me to replace both openers even though both still worked. Their pitch was that the openers were old, that if I replaced them now, they would give me a great deal and then I wouldn't have to worry about my garage doors for years to come. They specifically emphasized that they stood behind their work with a seven year warranty. Their prices are definitely on the higher side for the industry. So what should have been a couple hundred dollar job turned into a bill over $4,000. Fast forward to current day. One of the openers they put in starts not working. I call, they come out. And the very first thing they recommend is: Upsell 3: They claim there's nothing wrong with the opener. It's something with my doors. The red flags were definitely there. Because I know that door moves up and down smoothly. But they insist this is the problem, which they then fix for $1000. (Well above market rates). So now I'm into these guys for $5000. And a day later, the opener stops working again. They come out, leave. Problem remains. They come out again. Problem remains. It is absolutely obvious that the opener is defective, and if they stood behind their 7-year warranty, they would put a new one in. But they won't. So I'm down $5000 for a job that probably should have cost 50% of that if I had taken my time and gotten multiple quotes and dealing with a doubly dangerous situation (the door stays open so thieves can get into my garage, and there is a risk of it coming down and injuring someone). They then finally replace the opener, but with a vastly inferior version with less power and less features. The reason? Because they're losing money by doing warranty work! Seriously, what's the point of the warranty then. I'm not saying you should never use these guys, but if you do, take the following advice: 1. Make SURE you get a quote, including from a big box store like HD, before you buy their upsell. You may find a significant price difference. 2. Take any warranty claim with a huge grain of salt.

Yet again another great experience with Greg at Monrovia Garage Doors. My garage door was not…read moreworking properly and my DIY wasn't cutting it so you just gotta leave it to the professionals. And Greg promptly responded, he scheduled me in and resolved my issues. Highly recommend every time.

My garage door opener had a major malfunction yesterday and Greg came to my rescue!! Fixed my…read moreissues and then some - excellent service, quality work, great prices - he really made a potentially stressful (and expensive) situation easy to handle and left my door opener in better condition than he found it! I initially requested a quote via Yelp's "project" panel, describing my issue and I had a next-day appointment secured with Greg by the end of the day! Based on my limited description of the issue, Greg was able to provide me with a thorough quote - actually 3 separate quotes for all the potential issues that might be causing my malfunction. Greg gave me a 2 hour time frame for the appointment and texted me early and showed up right on time at the beginning of the window - very prompt! He diagnosed and fixed my issue so quickly and even made sure my opener was lubricated appropriately and running even better than before - above and beyond! He doesn't try and push a bunch of unnecessary services or equipment on you - he's a real straight shooter and it was so refreshing! He was a joy to chat to and work with. And his prices just can't be beat - very reasonable! It's so rare nowadays to come away feeling satisfied with value for price - I was so impressed. Greg did explain that Yelp doesn't always notify him of quote requests and that texting is best for the fastest reply - which it does specify on his website (see attached photo). He also accepts all forms of payment - credit cards, checks, cash, and even Zelle or Venmo! They've recently relocated the business from Monrovia to Rancho Cucamonga - but the bulk of his clients are in Monrovia and he definitely still services this area - lucky for me lol! We are beginning renovations on our house and will definitely be reaching out to Greg when we're ready to redo our garage doors - highly recommend!! Tysm Greg!

Joel was listed second on yelp's garage door service for my area. We talked on the phone at 10:55…read moreand he was able to be here in an hour. It's too bad that he wasn't listed when googling yesterday for garage door repair where i evidently called a call center, Precision (888-629-6127) who directed me to "Garage Door Service (949-542-6999). Joel replaced the garage door springs and brackets which were replaced yesterday by Garage Door Service who charged me $4,400 for that plus brackets, labor and tax. "They" told me that i needed a new wall motor and quoted me the lowest price of $2,700 to fix my problem. Thankfully, i wanted at least one other estimate and Joel, an honest self-employed man (my parents were self-employed) came. He was actually more upset than my aunt and i over what they did - wrong parts, outrageous repair bill and wrong "fix" of replacing the motor. The true garage door fix was to replace the springs, with the correct springs. And the cost with labor under $450 vs. $4,400!

Had a great experience with Joel and would absolutely recommend him! He took the time to explain…read moreexactly what was going on, walked me through both short- and long-term options, and never once felt pushy or salesy. Pricing was very transparent and honestly in line with what you'd expect if you bought the parts yourself, which I really appreciated. We ended up replacing the spring and getting a new opener, and everything was done in under 2 hours!

Eric is a Godsend…read more I texted him and he called me within 3 mins. Gave him my address and literally 2 mins later he showed up in my driveway. He explained the problems, troubleshoot and replaced my torsion springs, and even properly set up the garage door distance to ensure they close and open nicely. He even gave me other tips on HVAC and insulation that saved me time and money. Above all he's just an all around great guy and will only charge you a price that's fair and makes you feel like the world needs more people like Eric. Thanks Eric for making my long weekend a pleasant one and for showing up to do a fantastic job.

Our garage door kept having issues recently. When the door is closing, it'd go back up again. We…read moremade sure the sensors were not obstructed, but the issue persists. Eric came by the first time to adjust something but it's still happening. The second time he came over, he and my husband figured out it was the wiring issue. Eric cut the loose wire, reattached it and everything is back to normal. Love having a local guy who is friendly, knowledgeable and able to fix the problems. Highly recommend Peterson Garage Door.

I had a really great experience with Garage Door Doctor and wanted to share. The owner came out…read moreand, instead of trying to sell me something I didn't need, gave me honest, thoughtful advice about my situation. It was clear he genuinely cared more about doing the right thing than making a sale, which is pretty rare these days. I really appreciated how straightforward authentic he was. It made the whole process feel low-pressure and trustworthy. If you're looking for someone knowledgeable who will actually look out for your best interests, I strongly recommend reaching out to him and will definitely be using him in the future for all of my garage door needs

Amazing, quick service! Kenji explained what the issue was and what was required for the fix. He…read morebroke down the concepts in a very easy way to understand and also pointed out how to extend the life of the garage door and the motor. The price was very reasonable compared to others and I very highly recommend his business to anyone else. Thank you!

Ron was punctual, fast, and professional. He gave reasoned and understandable recommendations. The…read morenew hardware in our garage looks and sounds great. Very satisfied!

Ron was a great help today. Quality work & great pricing with a quick return time. If you need any…read morehelp with garage doors or gates . This is the company to hire. Thank you a lot !

This is an amazing company! Honest and trustworthy. They went above and beyond to help my elderly…read moremother. Can't recommend them enough!

Great service. Friendly, arrived on time, and did a great…read morejob. My garage door completely stopped opening, and it turned out that a piece had snapped and stopped the entire thing from moving to open the door. L&S took care of it and now it's working great. Even redid the lock and fixed a missing bolt for me. Highly recommended.

Will is responsive and reliable. Needed my master bedroom sink faucet installation fixed. He took…read morecare of it easily where previous vendor struggled. I recommend and very fair pricing and value

Highly recommend Will and his services. He is very responsive and was easy to coordinate with. He…read moreinstalled a vanity mirror for us and took the time to ensure everything was centered and squared. It's evident he takes a lot of pride in his work!

Thanks to Dave! No money spent, no garage technician needed. Garage Door Basics had the most Yelp…read morereviews so I went with them. Contacted GDB and Dave explained to me what the error codes were on my Liftmaster garage door opener. His pointers and a bit of YouTube and my garage door was fixed. No estimate needed, no spent money, and awesome customer service. If I really need someone to come in and check my garage, I'm calling Dave and GDB. They saved me a ton of money and earned a customer in return for anything else that comes up with my garage. Thanks for the communication and customer service.

Jacob is a good technician and took the time to explain things with my door. They come when you…read moreask for help and stay in touch on timing.

Got home from work and the garage door decided to get stuck in its track and the last thing I…read morewanted to deal with. Reached out and within 30 minutes Benjamin shows up and fixes the issue promptly. Will definitely save this company information for the future. Thank you Benjamin!

Its was a awesome service. Very satisfying with the quick and hard work the tech did. Thankyou.read more