I was highly impressed. Went with my son to look at a 2021 Jetta R-Line. He did an internet inquiry, and the price he was quoted on the internet was honored. Then he received a generous offer for his trade in, and a zero percent interest rate. When all was said and done, the final price was less then promised (always a good thing), and the monthly payment was also less then expected. read more

Came in for service for my check engine light. Their service manager took great care of me and the wait was very short. Although I could not get in to have it looked at that day since they were busy, I was able to make an appointment. The facility is neat, clean, and tidy. The customer service is impeccable! I was greeted before I even put my car in park! Full service coffee counter is complementary :) read more

I recently drove across country from California to Florida and my 2012 Passat needed a oil change and some minimal maintenance. Joe C was awesome! He was super helpful and upfront with the charges, we talked about needing new tires and he was very low pressure about it! I love how he didn't charge me for rotating my tires because they where already in the correct position and again he was upfront and honest. I brought it in the day prior to Thanksgiving and they had to keep it a little longer then normal because of the shipping of parts, Joe called me throughout the process just to make sure I knew what was going on, and that "he hadn't forgotten me". I loved that, I am typically that one chasing for answers in the past. The loaner car was lots of fun! Made me want to upgrade my Passat for a newer model! I will be coming back again! read more

HONESTLY PICK ANOTHER PLACE TO GO! my situation: Worked with Anna on the ABS sensor on my car, dropped it off the night before my 8am appointment. When calling back to confirm the work that needed to be done, there was a communication error between workers and no one worked on my car. When I called 45 minutes before they closed, the manager told me everyone left for the night and it won't be completed the day promised. So when speaking to Anna the next day, she promised me 15% off my service and a free oil change. When I went to pick up and pay, Anna came over, told me I had other issues like needing new tires (when I just got new tires less than 6months ago) as well as $1000 worth of other things. And then preceded to tell me that I could not get the free oil change AFTER she PROMISED me a FREE oil change. Completely unacceptable. First time at this dealership and NEVER going back again for recommending them. read more

I recently ordered a "Euro" side marker lamp set from Suncoast for my 2013 Cayenne Diesel. The price quoted was very resonable, and their shipping charges were "actual" -they did not try to pad these charges in any way. The set was ordered at 11:00 AM on Tuesday; it arrived in a UPS box on Wednesday morning. Great customer service - thanks again! read more

After shopping at many area dealers I chose Suncoast VW as my dealer. Not only did they offer the best price, they offered exceptional customer service. Since they did not have the color Passat I wanted in their inventory they happily located it at another dealer and got it for me. They did not try to make me buy one they had on the lot as they understood that I really wanted a black one with beige interior. Erik, my sales person; Eric, the F&I associate and Cranston, the Sales Manager, all made me feel very special and welcome at the dealership. I highly recommend them and will look forward to my years of being a new member of the VW family. read more

Never buy replacement OEM tires from the licensed dealer. You can be guaranteed that you will get inferior milage tires and will be back to buy a new set of tires in 20,000 whereas you can get 60,000 miles same quality tires at many other dealers, like WM, Cosco, SAMs etc. Just experienced this once again. First set of tires gone after 23,000 miles, wanted replacement tires and got OEM tires mounted that will last again only 20,000 miles. I know what I am talking about since I was an executive for a US chemical company for 20 years responsible for tire polymers. read more

I recently relocated to Sarasota. My vehicle is part of "Diesel Gate." My ECU upgrade was approved and I needed to find a dealer to complete the process. My service representative (Tammy) was very knowledgeable and the repair process was painless, through & fair. I will be returning in the future. read more

Amazing experience! I've been using VW for over 12 years and this location is by far one of the best. Mike Jarman was our Sales Representative and he was very helpful in all areas. When it came to making a deal, Brian (Manager) helped us and we came to an agreement very quickly. They were the best in customer service, honoring prices and followed up with me. If you want to buy or lease a VW you should go see them. They are the BEST!!!!! read more

My CC cigarette lighter/charger outlet stopped working with several chargers and I assumed it was a blown fuse.. When I called Suncoast, the service manager told me that fuses are not covered under their 3 year/30 month warranty (the car is not even two years old) and it would cost $30-35 to repair. I took my car to a local Sarasota repair shop which I've used with other cars (Jesses Garage), who fixed it in five minutes and charged nothing! I can't believe VW would not cover this simple repair under the warranty. I rotated my tires at 5000 miles. When I informed the service manager of this he told me it was not needed. The manual recommended 10,000 mile rotations, I followed his advice and now need new tires at 30000 miles. When I asked him if more frequent rotations would have helped extend the tire life, he said possibly. I should have checked the VW forums. Most owners say 5000 mile rotations are a must. Also, please read my initial review. read more

VW Sales - we ask if they will honor the USAA or True Car price and are assured they will. Return 4 days later to purchase the car and are told it is Impossible to meet that price! Happy to sell it for $1500 more though. We leave and call Brandon VW which does honor the price and the best part, they get the car from Suncoast. Salesperson was Ro, he was very polite and professional BUT did not keep his word which is all that matters!! read more

All the people who worked there that made this place amazing have left. They used to make me feel like they cared about me and I was a valued customer. I definitely miss my old service advisor Tammy Padilla along with the friendly receptionists who ALWAYS took care of me in the waiting room ensuring I was comfortable and happy. It's the people who make a business successful and they were lucky to have the team they did! Unfortunately they have ALL gone! Hopefully next time I visit the new team has figured out how to talk and treat people. My service advisor Steve didn't even bother to come in and let me know my car was done as in the past or give me a printout of some recommendation work he suggested and I requested to be emailed or printed for my review. Maybe that's why I was there for two hours (actually much longer as I showed up early) for a scheduled simple Oil change. I was treated poorly today and I did not recognize my dealership. From the service advisor to the nasty waiting room receptionist the people who were always kind to me were gone and replaced with god awful rude individuals. Sadly the issue that touched all this off had NOTHING to do with money and any of them could have been empowered to turn a negative situation around but chose not to. Sad! I actually may never be back and will tell everyone I know this isn't a place you want to visit at least not with the new batch of employees they hired. read more

Excellent Porsche service department with knowledgable mechanics and advisors. Only service department able to correct a recurring warning light issue that stymied 2 Chicago area dealerships. My advisor, Howard, is an especially helpful individual read more

Suncoast sells used Porsche parts as new, avoid at all costs

My wife and always wanted an Audi A5 and last weekend seem like the perfect opportunity to buy one. So we stopped into Suncoast Audi last Saturday with the intention of putting together a deal to purchase one with in a week or two. The first salesman apparently did not want to give us the time of day and handed us off to someone else. That person talked to us for a bit, but seemed distracted by what I can only assume was another customer. When we finally started talking about numbers, the thing I will remember the most from this interaction was "we don't have to negotiate on our price because these vehicles sell no matter what". I thought, how arrogant, but this is what my wife wants. We agreed to come back in 1 to 2 weeks. We looked on their website over a week later and saw that the vehicle that she wanted was still in the lot and had been reduced. That spoke volumes to me. It told me that the sales people look at us and thought that we weren't their type of client. Well, I'm guessing that Wilde Lexus thinks differently. We stopped there on a whim one day and saw the car that we ended up purchasing. Ironically, the car we bought there was several thousand dollars more than the car we wanted at Audi. Hope they enjoy losing a sale and a customer for a lifetime. read more

Just purchased a 2014 VW Passat from Suncoast. My salesman was Paul Deeb who did an excellent job helping me select a vehicle that suited my needs. They gave me a great number on my trade and on the new vehicle. Better deal than I had anticipated which never happens! I could not be happier with my buying experience, I would highly recommend! read more

I buy all of my OEM replacement car parts (brakes, rotors, etc) from here. They're the cheapest in the country.

My husband and I would like to provide a "shout out" to Ro Byers, a sales representative at Sunset VW. Ro is the designated person at Sunset for handling vehicles with diesel engines that are being repurchased by VW because they do not comply with emission control laws. We recently sold our VW diesel Golf back to VW and Ro helped us with this transaction. He provided extraordinary service and was knowledgeable about both the buyback process and the VW cars he sells. His sense of humor helped ease our way through a complicated, bureaucratic process. We give him a 5-star, big "thumbs up" rating. read more

Just walked into sunset VW & asked about an problem with my vehicle that I bought at the VW in Brandon and the receptionist named "Bobbi" was the rudest person that I have ever encountered at a dealership. She did not even try to help with our problem and acted like we were too young to know what we were talking about. Sunset VW needs to hire a different receptionist that is nice to their customers and actually cares about their job. read more

Porsche Service Department was great. First time taking my Cayenne. Service advisor was friendly, professional and pleasant to deal with. Overall dealership is clean. Sales department staff seems to be friendly as well. Comfortable waiting area with refreshments. read more

I would highly recommend Suncoast Motorsports for your next VW. We shopped out the Golf TDI statewide and in the end, our salesperson Susanne was the reason that we made our purchase from Suncoast Motorsports!!! read more

Just received our new car from Porsche Suncoast and couldn't be happier. Besides having a beautiful, smooth and great car, the people at Suncoast made our ending process go as smooth as possible. Mr. Hunter , the Sales Manager was very professional, very friendly and made us feel right at home. Winn , our Sales person was great. He is a very professional person who has helped us through the entire process and he could not have been more helpful and patient. He is also very knowledgeable and answered every question . He also made sure to go through showing us every detail of the new car with extreme care and patience.Winn was great, he answered every question without us ever feeling rushed. Sue , who is in charge of Finance was super. She made the paperwork go smoothly. Sue is very intelligent and friendly and made the end process go great. We are very happy and look forward to working with them again! M. R. of Tampa read more

Very frustrated and disappointed with this VW dealership. I had a 10:30am appointment to get an alignment on my car... that I had to wait 5 days for. Then I get to the dealership and was told they are "very busy" and it would be a while to get to my car. They offered me a loaner which I appreciate... but when I came back to hopefully pickup my car at 3pm (when it just went in for an alignment) I was told that due to the aftermarket wheels on it (that were put on after a blowout on the freeway to get me back on the road) were missing spacers (that I didn't even know about) they were unable to do the alignment and it was VERY unsafe to be driving my car. Although I can't fault them for the information they gave me (and I'm working on resolving the issue with another VW dealership), I REALLY DO NOT appreciate having a 10:30am appointment, being told they are too busy to get to my car, and then I'm only told the bad news that apparently would have taken less than 5 minutes to find when I went back to pickup my car nearly 5 HOURS LATER. I'm really unsatisfied with this VW dealership and my service advisor. I'd NEVER take my vehicle there again, nor would I even consider buying or leasing a vehicle here. read more

i wish i can give a zero!!! i came a week ago for a recall on a passager air bag,on my vw cc2012. they give me the car with the air bag light on the dash. i give them the car with any light go on. i went back to have the light reset. but no!! Tammy and i believe his name was Mark from the service dept.decide to charge me 85$ just to check where is the problem it is the new air bag sensor !!!!!they just put a week ago . so they start to gang on me. saying they do 1000 of cars,and this is the first. a most to be a lier. before you fixed your car to a place like this. go to youtube , you will find your answers. just a exemple: a ABS sensor for 36$ in autozone , they will charge 350$. good luck!!! read more

Just leased a 2015 Jetta, the car I've been wanting for 10 years!! It was all possible because of their hardworking and attentive sales agent, Susanne Sanders. She truly is a gem. read more

I was recently vacationing in Sarasota, and I decided to stop by Suncoast Motorsports to look at the Volkswagen GTI and Jetta. Shortly upon arrival, I was greeted by Susanne Sanders. She was incredibly warm and friendly, and she provided us with excellent service even though we were from outside the area. She was happy to show us around and was very knowledgeable about the product. Where she and the product really shone was in the test drive. We took a 2015 GTI S with a manual transmission for a spin. She gave clear instructions on how to get the most out of the car, and we had a blast. Even though I was not looking to buy at that particular moment, she sold me on the VW brand and experience. For anyone looking to buy Volkswagen, I highly recommend Suncoast Motorsports and ask for Susanne Sanders! read more

I bought an Audi S6 from their internet manager Chuck K. I live in Houston. Chuck made the experience better than being there in person. He sent me tons of photos, facilitated paperwork and oversaw the pickup by my transport service. He even called me once it was picked up to tell me the driver did a great job loading the car. Very professional service. I would highly recommend this dealership for internet car buying. read more

I've had several very bad experiences here. I paid $400.00 to fix the transmission on my car. When I came in to pick it up, they told me "We still have the same issue". That's a nice way of saying "We didn't really fix it". What good is a service department that can't fix your car? They told me to talk to the General Manager about the bill. I did. He couldn't have been nastier or more dishonest. He refused to admit that they didn't fix the issue. He said that there was no record of my car being there. He called it "Mysterious paperwork". Once I proved that I had the paperwork, he then determined that the dealership had done nothing wrong. Do yourself a big favor and avoid this dealership. read more

Anyone considering buying and having their car serviced from Audi Suncoast in Sarasota should avoid this dealer like the plague. I could write a book on my challenging experiences with this dealership beginning with when I first picked up my new Audi. The forgot to detail the car so I had to take it back. Then when I picked it up they gouged the back panels of the car with swirl marks. So I took it back and then they made additional scratches that forced me to have the car repainted. Since the location sends all of the painting jobs to the Cadillac dealer I had make a separate appointment with Suncoast Cadillac who did the most sloppy job of painting that I have ever seen. Not only did they scratch the door panel that was fine when I dropped it off but they had overspray all of the car which was seen with hard line tape marks on the panels and trunk. They had to repaint the car and I still have overspray on the rear window. With a high end dealer I expect so much more as I have had better service from a used car lot. Then to top it off I noticed my license plate was rattling and when I tried to correct it I noticed the dealership had stripped the screws when the put my plate on. It seems everything the dealer touches ends up causing additional repairs and most importantly my time. Yet to date I have never heard from the leadership of the dealership... read more

Okay, they are a dealership and their purpose is to sell cars, so if you feel uncomfortable or believe you are being rushed into something, then walk away. And believe me, I know that's easier said than done. Anyway, I did buy a car here: an Audi Q5. I don't believe anyone I dealt with was out to swindle or hustle me but they did want to sell me a car; and based on my experience with the Audi brand, an Audi was on the list. The sale went through fairly easily but as you know when you finance a car the paperwork is similar to buying a house. However, their in house credit manager was very efficient and she did well in organizing everything. The Q5 handles exceptionally well and has the best navigation I have ever used. And for a fee, currently through T-Mobile, you can turn your car into a mobile hot spot which my wife loves. This dealership serviced our A4 and we never had an issue. There was always a loaner available which made dropping off/picking up easy. So why not more stars? Some people enjoy the process of buying a car; I don't. My salesman was polite. He seemed genuinely interested in finding the right match between my needs and cars available. We had a decent test drive(s) and a good review of all of the features but given the amazing array of electronics and the MMI, we no doubt missed a few, If you like buying a new car and in particular Audi's then you should check out this dealership. In April 2015 took the Q5 on a round trip of 3000 miles and without a doubt this is one great car to drive. read more

I'm a physician who travels for work having said that I was on assignment in Bradenton so I drove to this stealership after the Christmas lights came on my dashboard. A bald service adviser which I can't recall his name had the AUDACITY to tell me after clearing the codes and charging me $90 CPO (certified pre-owned) warranty deductible that it was my fault for using an IPHONE HOLDER CLIPPED to the seat!!! I asked him please bring the Tech so he can enlighten this troglodyte physician and explain to me how can the the dark matter of the universe can be affecting my friggin' car. He refused. What pisses me off is when feeble minded people try to insult my intelligence. STAY AWAY. I happily would have left if they said "Sir...we are sorry we really don't know what happened but we have cleared your codes." I'm making sure to keep my $$$ colleagues $$$ away. read more

I bought me car at Suncoast from Erik Stagner. He provided excellent service and no pressure!! I got a fair deal and love my car!

This dealership is the epitomy of dealing with slimy salesmen. It's mainly the sales manager at this location that does not practice good business ethics. He has the capability to allow you to put a downpayment on a car so you can come back the next day to purchase it, then sells it to another client after you leave. Furthermore, he tries to have you come back and get a "great deal" on another car at the dealership after he sold the car you put a downpayment on. Why would you go back and be able to trust doing business at this place after his initial actions. For such a high end dealership, people should definately not be treated in such a manner. Take your business elsewhere! read more

Worst receptionist ever! Have never been spoken to so rudely. If you want to feel like you are bothering someone........This is the place for you. I just don't know what has happened to customer service. It certainly is not here. read more

If You own a Porsche Expect to pay a $1000 plus TAX for your 2 Year Service Inspection! They charged me a Total of $1064.65 (includes tax) for a oil, brake, windshield wiper blades (required) and wiper fluid, plus 12 point inspection diagnosis. And my car came back perfect! Just Imagine if You Need a few Things Performed by Suncoast! I guess the more expensive your vehicle the more expensive your service! read more

Just wanted to take a moment to tell you how pleased my wife and I are with the experience of purchasing a new VW Beetle from your dealership. Living in Tampa, we contacted (via the internet) seven VW dealerships in Florida and then very quickly narrowed the list to 3. The other dealerships were too aggressive and were more interested in selling a car on their lot than what we were looking for. Your dealership's internet sales specialist, Samantha Hardy was very pleasant and professional. She was more interested in what we were looking for than trying to sell us a car. When I explained that we were looking for a new VW Beetle for our daughter, she got back to us with a strong offer and encouraged us to take the drive to Sarasota. The next day we were contacted by Marcus Kohout your sales and leasing specialist. Marcus was pleasant and professional as well and answered questions that I had concerning financing the possibility of a trade in. Because of Samantha and Marcus' professionalism and there interest in providing us with the car we wanted, we decided to drive to Sarasota. One of the best decisions we've made. Marcus had everything ready for us and made the whole process a pleasant experience. Since we were trading in my daughter's first car "Riley" (2008 VW Beetle), she was quite emotional. As we were waiting to meet with your business manager, April Faulk (another wonderful employee of yours), Marcus was amazing how he talked with our daughter and comforted her. He helped her to make the transition from her beloved first car to her new car. A day later Marcus sent me a text to let our daughter know that Riley was getting a lot of attention and spent the day in the auto spa. My daughter was very happy to hear this which helped her turn the page to a new chapter with her new car. Thank you Suncoast Motorsports, Sunset Volkswagen and especially Samantha, Marcus and April... The Peretz Family read more

I have been shopping for a used SUV for weeks within my price range and with the miles and features I wanted. Suncoast Porshe / Audi / VW had a great low mileage affordable SUV. I felt a little nervous walking into a Porche dealer to look at a used car priced under 15k, but Mark Frasier made me feel very welcome, was friendly, and very helpful. I purchased the vehicle and am very happy I did. read more

Had the greatest car buying experience at Suncoast Volkswagen of Sarasota! It was an absolute please working with Apryl Faulk. She was very attentive, caring and personable. I would highly recommend working with her to anyone looking for a new car! Thank you Apryl!! read more

Worst customer experience you can get for far too much money. I have had a porsche and a vw serviced by them since new. I am tired of the constant disrespect and condescending attitude they routinely display. I will never visit this dealership again. No matter how inconvenient it may be, do yourself a favor and service your vehicle elsewhere. They do not deserve your money and you do not need the frustration that you will inevitably leave with. read more

Condescending, rude and arrogant. I will never visit this dealership again-they are inefficient and don't care about you UNLESS you are buying a car-but don't come back later with problems. In that case, all they want to do is get rid of you asap. Forget their goodwill program-all just air and no action-they literally do not care. Apart from their attitude, their technicians and staff are for the most part totally incompetent if you want to be abused verbally and financially-go there, otherwise there are a lot of other fine Porsche dealerships to go to where one is treated with respect. read more