If I could give it zero stars, I would. I had the worse experience. First; when I got in line and showed that I had a $5 coupon the girl chose a carwash without me even seeing the options. Didn't ask me any questions, just chose for me. When my car was done I went to go dry it. When I was done, I went to vacuum my car and the vacuum wasn't working. None of them were. An employee was nearby and I asked, they said they were working on it. I asked nicely why we weren't told when we paid. He ignored my question and said the other side vacuum's were working. Okay I move to the other side. The moment I pull one of them, the top just falls off (I took a photo and can provide proof). Couldn't use that one. The other vacuum barely worked. Here is my thing, you all advertise free vacuuming and they didn't work or barely worked. Why didn't the worker notify me. I could have come back or gone somewhere else. I didn't get the service I paid for. Happy to send photos of my receipt and the vacuum falling apart. read more

Super Star Car Wash - Citrus Ave & Arrow Blvd - Car Wash Near Me - Fontana, California

Customer service. I am a new member and on my second time I went in to wash my truck, the machine broke my driver's side mirror. I told the lady at the shop and she was very cold, she said that there was nothing that she could do and referred my to the website. No sorry that happened to you or don't worry we will take care of it. I went to their website and submitted a claim. Three weeks laker I got an email indicating that my claim was declined because it was only my mirror. To replace it I have to pay over $200 dollars and the are refusing to cover. Please don't use this place they don't take any responsibility, you are on your own. I rating the one star only because there is no place for a big Zero. read more

Not even one star for this place it's expensive 16.00 and the vacuums don't even work NONE OF THEM. Customers were there vacuuming their car I don't know if they know there's actual vacuums out there that work none of these were working I tried several ones. I called customer service to complain and possibly get at Hearst half of the reimbursement but there's only an automated machine and no option to talk to anyone PLEASE IF YOU LOVE YOUR TIME AND YOUR MONEY DONT COME TO THIS PLACE read more

If i could give zero star...I would...came in dirty, came out dirty with -3,000...the machine literally shredded my rims and my front license plate, how can you even get it to do this?? Mind blowing honestly. It didn't seem like I was the only one who reported at that time, there was two other clients who filed out a report at the same time...AVOID JUST JUST PLEASE AVOID THIS PLACE. Going to cry now these rims were beautiful... read more

Super Star Car Wash - Citrus Ave & Arrow Blvd - SHREDDED - Car Wash Near Me - Fontana, California

My mother in law went for a simple car wash today and had damage to her truck. She was honking multiple times during the car wash (while she is in neutral) to get ANY employees attention, as they continued to be negligent and ignore her honks. She was scared and not a single employee attended to her. After the car wash, the female Manager continued to be disrespectful and rude claiming it was her fault and that they are not liable. A police report was filed and we will be taking legal action. DO NOT COME HERE. Terrible service, disrespectful workers, and dangerous equipment. read more

Super Star Car Wash - Citrus Ave & Arrow Blvd - Damage to car - Car Wash Near Me - Fontana, California

I'm canceling my membership and going elsewhere, vacuums are always out every now and then. Tire shine and rim cleaner only cleans left side of vehicle, a month ago I brought this up to the workers/manager and they said it would be back up and working correctly in a couple days, a month later and still not working I'm driving around with two shiny tires lol. read more

I should have read the reviews before buying a premium membership here , Service was crappy I arrive a few mins early before opening so I can get my car washed before having to go to work it was 6:59 am and the female employee working looked miserable and like im inconveniencing her being there like 2 mins early like girl be for real lmao . I ran my car through the car wash only for there to be no towels and no working vacuums? Wtf ? I pay $25 a month for the premium membership they have that includes free vacuums? The poor service was so bad I canceled my membership I don't want it and I don't want to return . I need customer service to refund my money , I wouldn't recommend this place to my worst enemy Quick Quacks premium membership is a little more but I rather spend a little more and receive everything I pay for then to deal with this crap. read more

So far I've been very happy with my membership. I especially like the wipes, air fresheners, and the damp towels they provide to wipe down the cars. read more

I received a voucher for a free car wash so obviously I wanted to try it. When I arrived to cash in the voucher, I was turned away and was told that they no longer accept the vouchers. Sadly I left only to receive another offer from super star for another free car wash. What's the scam? If super star car wash isn't going to honor their offer, why send me another free car wash validat any location? I can't even five them 1 star.... I'm so disappointed read more

The towels have been restored. Now my complaint says that they don't have suction and the vacuum cleaners most of the time. Is there gonna be anything to fix the problem? read more

I recently visited the Super Star Car Wash for the first time and an employee by the name of Adrian explained the benefits of being a member I decided to purchase the membership and I don't regret it. I was extremely happy with my wash. I also liked having the convenience of having towels and the vacuum so close. My car still looks and smells clean because of the air freshener and dash wipe provided :) read more

if I could I would leave no stars. I will never return and I have already shared my experience with others. i was given a free car wash voucher through a text who don't love free bees pulled up checked in, entered and water sparingly touched my vehicle. assumed it was malfunctioning. suds we're on the windsbield had to use wiper to exit. I pulled up near office and got out and seen the vehicle wasn't washed. male employee told me no problem drive back around and I will run you through it again. I said thank you. I return to the front and the employee working the check in told me I cannot go back through. I said the car wash didn't work. she said it's free and I said because it's free i don't get a quality wash? she shook her head no and told me to drive through and exit. I said are you serious? can I speak to a manager. she claimed she is the general manager. I said I will definitely not think of getting a membership here and she had a grin and told me that's fine now exit here and the employee who said I cannot go again said nothing accept thank you exit here didn't even say I am sorry that happen to your vehicle I assumed you could rewash if or talk to the manager. I was I. shock how we were treated. We then parked to try and get the car as clean as possible in 100 degree weather. i enclose pics mind you this is after going through the car wash. I got pics of the two staff identity and tried to make contact with three stores to get assistance. I was only able to find a form to complete online and wait up to 3 days for a response. read more

Adrián was helpful and scanned my coupon when I was having trouble will be coming back again.

Terrible car wash barley even washed it and when I asked manger to fix the problem the manager on site did nothing to help her name is scarlet read more

I had a great experience today with Kailani and Jefferson they made me feel welcomed today! The added tire shine to my wheels :) They were just amazing I would 100% would come back just for the two of them, Ask for them when you go!! read more

Excellent service from KAILANI from start to finish. Clear communication, high quality work, and delivered exactly as promise

Don't waste your time and money here. Crazy how I went in and came out the same just full of soap and water. I understand I got the basic wash but that's not the way to keep a client. I get the basic near Ontario mills which is cheaper and it comes out CLEAN. This was ridiculous. Wish I could have took more pictures. It was completely full of soap and water. read more

Super Star Car Wash - Citrus Ave & Arrow Blvd - The way I went in, it came out. Just dripping in soap and all wet.. waste of money literally. Go the extra mile and go else where. - Car Wash Near Me - Fontana, California

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I DONT RECOMMEND THIS PLACE ! Very under bare minium. $25 paid for no clean towels and the vaccumms barely work . IKYFL!! DISGRACEFUL ! Customer service is aweful and its not even 10am and I'm pissed ! So please find a better car wash . Whats the point if you can't clean the inside of your car . read more

I appreciate Giovanni for providing great friendly service he was very kind and welcoming thank you! I hope more of the workers are like him! read more

I've been a customer since it was called Zipline and I had a monthly membership for years. When it became Superstar I loved how towels were provided. The clean ones were nicely folded. However, that did not last long. My biggest gripe is that the vacuums and blowers did not always work. I had to drive and park at 4 different bays before I found a vacuum that worked. When I told an employee, he told me as a monthly subscriber the vacuums were not included in my monthly subscription so they were not obligated to work. I canceled my monthly subscription that day. Also, they raised the monthly fee $5 but did not notify prior to the increase. Don't waste your time here. read more

Gave it two changes the first car wash was so bad I thought I wouldn't come back. If you pick the cheapest wash you will not get a wash at all unless your car is already washed. And they had no clean towels and vacuum pump doesn't suck. I went back again thinking maybe bad day? Second time wash wasn't terrible but had to pay for the legit wash to get a good one. And again no clean towels to dry car and I went around to a few pumps and none of them have suction to grab anything off the floor of car. I wouldn't waste my time. read more

Has to be the most annoying customer service I've ever received. The girl handling the payments was doing wayyy too much. I understand trying to make a sale but at a certain point you make the customer uncomfortable and are just wasting our time trying to be manipulative. I told her 3 times the cheapest one which was $16 and then she tried to charge me $25 when I handed her my card. I stopped her and she said I must have done that and I hadn't even touched the screen. She also kept telling me I should get the membership and I kept saying no that I usually wash the car myself which I do this was just supposed to be fast and easy for convenience and it was not fast because she talked for like 5 minutes hassling me and then still tried to rob me at the end for $25 but I caught her. She also did the same thing to my senior citizen mom. Do not let your parents come alone because they will take advantage of them!!! Will not be coming back, for $16 dollars I could have washed 3 of our cars at the self car wash on Sierra read more

Super Star Car Wash - Citrus Ave & Arrow Blvd - Car wash in Fontana - Car Wash Near Me - Fontana, California

Drove into the car wash this morning The license plate scanner could not read my license plate so I moved back-and-forth a couple times. The employee came out and told me to stop moving. I mentioned to her that there was no line that indicates where the camera or the scanner could read my license plate that I did not know where to stop when I drove up. She was on her cellphone not paying attention to what I was doing walked over to me with an attitude like I'm supposed to know where I am supposed to stop my vehicle so the scanner can read it. I mentioned to her that there is no indication where I should stop my vehicle so she continued to tell me with an attitude. where I was at the first time when I pulled in was a right spot, but I am supposed to know that when the armor of the gate did not open, I would never return back to this business unless they change management give them some kind of training on how to deal with customers and let the customers know how their system works. I've read so many bad reviews on this place very unfortunate that they are so close to my house that I would have to find some other business to use. I really hope this review helps their management team people pay good money and expect good customer service for their hard earned money. read more

Never disappointed when I come! Jaylen assisted me today by adding some more tire shine to my vehicle. I also love how I get a dashboard wipe and air freshener each time I come. Will continue coming here in the new year! read more

Super Star Car Wash - Citrus Ave & Arrow Blvd - Car Wash Near Me - Fontana, California

Came to get my car washed and it's actually been months I was greeted by Adrian who had a big beautiful smile and was knowledgeable about different memberships and the car wash offered. He was very polite had great customer service skills. read more

Kailani did an amazing job with my car wash. She was super friendly and got the job done efficiently. Jefferson was also amazing, I would for sure ask for the two when going. read more

THIS PLACE IS A SCAM BEWARE!!!!!! I purchased a membership and was denied service because their system failed to read my license plate and the manager Dakota was too lazy to look up my account. Dakota told me there was no record of my car or account in their system. I assured him I purchased my membership at this location, had been charged for this month as well as prior months when I did not come for service. He immediately kept asking me for my credit card he says "it's the only way to find the account". I thought it was weird since I was able to locate my account online without the credit card number but yet he tells me there's absolutely no way to search without my card. I advised I would not provide my card and I know they can look up my account. After being denied I went to the office to ask for a refund for my monthly membership since I am being denied service at no fault of my own. 2 employees just starred at me and one says well you paid this month nothing we can do cancel next month with customer service. I was pissed at this point I asked for manager Dakota says he's the manager and will finally look up my account so he can cancel it. What do you know they found my account using my name only!!! He then said" guess we can get you a wash now". NO YOU CAN NOT SIR I WANT MY MONEY BACK.. I was denied a refund stating "WWme can not process refunds from the location....LIES i watched an associate refund my money on the same computer the day i turned a single wash into a membership...smh Poor customer service and questionable operations. I will report this to my bank and their customer service dept which is email only. DAKOTA ALSO NEEDS EXTENSIVE MANAGEMENT TRAINING IF HES GOING TO CONTINUE AT THIS ESTABLISHMENT. Please avoid this car wash at all cost. Read the reviews read more

Hello everyone this it was the best car wash in Fontana for the price. I have the membership. Month-to-month when they barely open, everything was so nice so clean they had the best customer service. There was a gentleman called. I believe Angel he was very helpful. He will come to you and ask if everything was good. Is the car wash in Fontana is trying for me to cancel and move over to a different car wash. People have attitude vacuum is the worst so rude they have no customer service. I've been the one in San Diego Riverside, the same crap read more

This company is b******* it happened to me they charge me twice in a month I cancel my subscription and still charge me if you have this car wash account please check your bank account read more

Open on time!!! People are waiting no help available. Waste of time and fuel. Not worth my time and money.

One would think that with a rehabbed facility everything would be functioning like new quality, but not here. As far as the car wash is concerned , I have no issues, great job! But, the vacuuming truly sucks. Never had a problem when Zipline was operating there. 15-20 minutes just to vacuum the front passenger side, really? "It's a compressor problem." the employees say. Don't the new owners realize that a clean carpet is vital to having a clean vehicle? I have been going there over 5 years since before it became Super Star Car Wash. I recommended it to my family and friends, and they were disappointed as well. Might be time to move on and find another place to wash my vehicles (yes, I have 2 vehicles on my monthly accounts). There's a new car wash opening on Valley and Cherry soon...hum. maybe it's time to check that one out. read more

Hello All, This place was under new management when my father went to get his Ford F150 washed. The machine broke his third tail brake on the truck. Somehow the employee convinced my father to purchase the part and the company would be reimburse him. Here we are 2024 nothing has been done. This all started in Aug 2023. This company has lied to my family regarding his reimbursement for the damages caused to his truck. Recently, my mother in good faith took our Tahoe to now the new establishment called Super Star Car Wash and the truck came off the rails and damaged the front bottom right bumper and employee on duty witnessed the incident and filed a claim. As of now, they have denied both claims stating "they are not liable for the actions of the vehicle operator. Super Star Car Wash has specific instructions for our customers to follow to ensure safety during the wash." Are you kidding me! I'm sure they have cameras and can clearly see the employee saw how it came out of the rails. To blindly blame the customer for the operation of the establishment and deny the claims is unacceptable. I have been more than patient with this company since August of 2023 going in person speaking with Claudia and Rigo. I literally have text messages from both apologizing how they haven't helped my father out. SUPER STAR CAR WASH, you need to do better! read more

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I came today to get a regular car wash and the rep tells me about a promotion.. I specifically asked her if you have to do auto pay because I personally do not like things on auto pay she told me NO.. I asked her a few times and she repeated the same answer so I did the promotion come to find out when I read my receipt I was on automatic payment.. That is not how you do business by lying to the customers, if you encounter this make sure you read your receipt and plus she stated "We don't ask for your debit card number" that part was true however when they charged my card, it automatically took my card info to do auto payments. Not a good way to do business.. Never coming back, hopefully this gets out so there's better training. read more

I am late in writing this review for superstar car wash. I went in on Monday to get my car washed and they offered me a free car wash that's right Free!!! It has been raining the last couple of days and my car still looks clean. Don't know what they put in that soap but it's awesome. Can't remember the person's name wished I could. Thank you superstar you guys are awesome!!! read more

Have had a membership here for a while, great costumer service, super friendly employees and i highly recommend coming to this car wash. they have literally everything you need And are open late! read more

Gone here many times in the past and it was good, but I just went thru today and the stupid machine didn't wash the hood or the top of the car... If they know something is broken why not tell people instead of just taking their money? read more

Lies. Carwash is NOT $10. Don't waste your time. They close earlier than advertised. I arrived 754pm at the kiosk tried buying a wash but only thing was monthly memberships. So I pressed the "HELP" button waited, then again, each time no answer. I backed out of the lane, at the very entrance employee Angel, woken up from his nap, already closed with blue cones chained up. That really upset me, they can't look at the lanes before they close? Specially when a help button was pressed twice. So I spoke to sleepy Angel, he directed me to manager right away. Finally located Claudia, claimed to be general manager but she doesn't apologize, says help button isn't for customers it's for employees and call is directed to IT in Arizona, points finger to Angel for not checking, then says "do you want a free wash or wanna keep going back and forth?" So I take her offer on free wash and ask her for corporate number because this should definitely not happen to anyone else, she answers website only. As I'm walking away to get my car for free wash, bipolar Claudia grows a pair and says "oh never mind you gave me attitude." To her boss: please have your managers take a course in customer service and safety checks for all your employees. This was not acceptable. People better go to another Carwash. Perhaps Quack further down the street. At least they do t have false advertising!! read more

The car wash works great but as for vacuums terrible for the past 2 month they dont work I checked multiple station they were all in the same condition. read more

I used to like coming to this car wash but now for $12 bucks I don't even wash the hood, top, trunk of your car, that's the whole point of these places. The vacuums are OK the only thing that is good is the towels to dry your car. Never again. read more

we left this business due to crapy services, now its under new management and its back to square one crapy service. we're paying for 5 cars and for the vacuums not to work and you go let the manager know the vacuums are down and her smart answer is theres some that are working that i have to look for the ones that are working????!!!!! i told her that i am not going to be looking for a working vacuum and her answer was that you should look for another carwash!!! i asked for her name and she gave me asome weird name like atari or numari, so unprofessional and she didn't care of my concern or did she even say what vacuums were working. they need to teach their managers how to be humbke and polite because i never gave her an attitude because i know she has no control over malfuntioning, or faulty equipment. but at least show the customer you care!!!! to bad i couldnt give then a zero star because i wouldnt be able to post a comment!!!! bad customer service and zero experience in customer relationships. read more