I made a appointment for a oil change online and told them I was going to wait. When I showed up at their Service entrance I had to wait 15 minutes for a service rep to tell me they are busy and it would be take hours to change my oil. I told him they should not have taken my appointment if they were too busy to service my car. The rep didn't care. I said I will bring my car somewhere else for service. Too bad. I'm new to the area and was hoping they would be a good place for service. read more

If I could I would give them a ZERO star review. Just like many of the other people have said, there is an advertised price of $99,999, which I verified and we go thru 2 days of pictures, videos etc. and then when we get down to buying to car, they said that because we are out of state it would be $114,317+++. Or we could wait and see if anyone local buys the car....so because we are out of state, there is a different price. AND the salesman knew we were out of state. Bad business practices, RUN!!! read more

Tried to buy a used vehicle and this was my experience: 1) Pricing is not transparent - the vehicle I was interested in was advertised at $18,500 and there were over $3,000 worth of dealer adds that were not negotiable. So the price was actually $21,000 2) Inexperienced sales people - I was trying to negotiate on OTD pricing and the sales person didn't communicate this very well to the sales manager. The error in the agreed price wasn't caught until I got to finance. 3) Shady Finance - I was rushed through the paperwork which was electronic and the finance guy did not allow me to read what he wanted me to sign. He skipped all the detail pricing and just wanted me to sign the documentation. I stopped him, looked at the details and found the error. 4) Condecending and rude Sales Management - After I alerted the finance guy to the error, the sales manager came in and felt that it was more important to prove that he was right rather than resolve the issue. This is not a place where I would ever do business. read more

Surprise Ford and Dan Doncea is an AMAZING Sales Manager!!! He treated my family with the Upmost Respect and Care with our purchase and made the entire experience very Smoothly and listened to all of our concerns and answered everything!! He made sure we understood everything and went Above and Beyond by taking care of us!!! He is an Amazing Person and I recommend this Dealership and Dan whenever you need to purchase a vehicle!!!! Thank you so much Dan and Surprise Ford!!! read more

John Williams was amazing as our salesman. He understood what we wanted and helped us on numerous occasions. My husband loves his new Bronco. We thank John a lot for his help. After the purchase Solei was a tremendous help with explaining all the technical things. She was so patient and knowledgeable. We highly encourage customers to seek out John and follow up with Solei. read more

STAY AWAY!! My husband and I both bought vehicles from this dealership August 2020. They added extended warranty's and GAP coverage to our vehicles. When we brought it to their attention they removed it and did are paperwork over. Turned out the Finance Guy and Sales person were running a scam to improve their numbers $$. Both were fired. NOW, they are refusing to fix an issue with my vehicle that they promised to fix before I would buy this SUV. There were 3 issues. They fixed 2 out of the 3 but the 3rd is a KNOWN ISSUE with the seat cushion in most all 2020 vehicles. If you want more information please message me, but STAY AWAY FROM THIS PLACE! Like Comment Share read more

We were extremely pleased with the persistence and detail our mechanic gave towards our car repairs. Between the mechanic and Service Advisor they found an inexpensive solution to repair our car. We couldn't be happier with the Mechanic and our Service Advisor , Dave Greathouse, who kept us informed as things developed. read more

I give a 5 star review for a few reasons. My husband and I are VERY specific and DEMANDING on what we want. We don't budge because these purchases were a want not a need and it took is 3 YEARS to get these cars. Now, George Lopez was the most knowledgeable, understanding, patient, calm and UPFRONT sales person we have dealt with.(Again we have have been doing this for 3 years) Finance, didn't truly get our thought process, was a bit difficult, however at the end we were taken care of. Given inflation, we had a great finance rate. We were taken care of by Nick on the oil changes for a year. We got accessories for the TWO CARS WE BOUGHT AT ONCE. Jennifer, extremely helpful. But, for Surprise Fords knowledge, this wouldn't have happened if it weren't for George Lopez. read more

I totally understand that in this day and age, no one is ever going to get a smoking deal on a vehicle. That being said, I don't expect to be screwed over either as far as my trade-in. This dealership offered me about 12,000 under what I could get on a private sale. Of course, I understand the private sales going to be higher than a trade-in value, but even the salesman, when they came back with the initial offer, said sorry about this being such a lowball. Don't do business with this dealership. Spend your money elsewhere. read more

Needless to say the service was exceptional Evan Welle Service Advisor had my vehicle in and out in 1 hour 2018 mustang roush stage 2 Where others told me 5 to 6 hours Evan and Surprise Ford were "Stand and Deliver" read more

If you want to waste your time and be ripped off with bait and switch tactics, Surprise Ford is your place. It did not matter who I dealt with, every step of the way was full of lies and deceitfulness. Zero honesty and integrity from start to finish. Did I mention Surprise Ford is owned by Berkshire Hathaway? Don't be fooled thinking you're working with a local dealer, supporting the local economy. This place is anything but that. I've also tried calling Lucy Penazola multiple times, as her name and number is listed in several reviews. Not once has she taken or returned my call. She's not there to help, she's just a facade. There are much better Ford dealerships in the Phoenix area. Rodeo, Earnhardt, etc. Take your hard earned money where you'll be treated with respect. read more

I bought my car, a 2021 Mustang Mach-E GT, from here, and I'm happy with the car. I did not enjoy the purchase process, but that was for many of the reasons nobody likes car dealerships: pressure to buy add-ons you don't want, pressure to buy a service plan you don't need. My problem though is with their service department. I recently needed service for the first time. I suspected that nothing was actually wrong (a 12V battery error that probably resulted from not being driven for a week), but out of an abundance of caution, I scheduled an appointment. They made me wait 8 days to come in. Fine. They're backed up, and it isn't an emergency. I waited the 8 days. When my day came, I brought it in and was told that since they only had two technicians for electric cars, it would take 5-7 days to diagnose. What had I waited 8 days for? Okay. Fine. I'll wait another 5-7 days and bring it back. No. They won't do that. They need me to just leave my car in their parking lot for 5-7 days. The clock doesn't start until I leave my car. This is unacceptable. It's reasonable to be backed up (though if you're that backed up, maybe you're understaffed), but it's also reasonable to let customers keep their cars until they're ready to be worked on. I suspect they just don't care about the electric vehicle business. Fine. Time to find a dealer who cares. Update (1/3/2023): I note the response from the dealer, but I'll also note that my review was already quite detailed. I don't believe a discussion will change my own experience. Besides, what does being backed up have to do with not being willing to schedule their availability better? And while I believe Surprise Ford should make changes if they wish to be perceived as caring about their customers, they have already burned their bridge with me. read more

Do not buy from this place especially Kelsey. She will tell you they have a vehicle you want in stock just to get you there. We drove from Queen Creek and she didn't tell us the car was already sold till after we filled out paperwork. AWFUL way to do business! read more

DO NOT GO HERE FOR SERVICE: I had an appointment for an oil change today. I arrived 10 min early for the appointment & was told it would be 60-90 minutes. I waited for 2+ hours with no updates from any service representatives - there were about 5 of them sitting at their desks hardly working. At the 2 hour mark after my appointment time I decided to check on my truck. They hadn't even started the service!! The service rep said they would "get to it," and didn't do anything to make it right. I cancelled the service & am never going back to this dealership. read more

Just left the dealership. We initially were there to see Explorer ST. We looked at an Explorer XLT to see interior and the manager there and greeted us and Evan was the salesman great guy he is new, so manager was just checking up on him. No complaints about Evan. Manager somehow took over went over pricing over an Explorer ST in Peoria Ford. He kept waisting our time over pricing without even knowing if the car was available in Peoria. We kept asking can you get it because what's the point about getting excited over a car we can't see. He wasn't even sure he can get it. So I took it upon myself to call Peoria Ford and ask if the vehicle was available. Meanwhile Manager comes back tells us car is not available to anyone. Something is wrong with it and he is not able to bring it over but we can sign to get the ST coming in march. 20k difference and I wasn't interested in that color. We walk out saying we will think about it because Peoria ford has confirmed the vehicle is available and if I want to test drive it. I get it they don't want to say they can't get the car, but the dishonesty from the manager is disgusting. There is no honesty here at this dealership and there is no wonder why the low ratings. Bitter moment and I will not be recommending this dealership. We had already got a heads up that dealership is trash and they are not wrong. I would never trust someone who can lie so easily and bluntly he lost a future customer. Manager needs to learn customers come first. Regardless you lost a customer. Meanwhile I'm here singing for my ST. Thanks read more

Stay away. Don't waste your time. We attempted to work in good faith with Alex at Surprise Ford. The transaction started off well but as soon as he started quoting numbers, the lying began. Time and time again, he'd say one thing, then put another in writing. After the third trick he tried to pull, we walked away with 3 days wasted. Learn from us. Skip Surprise Ford. read more

Do not take your vehicle here. I took my perfectly healthy F-350 in for a routine oil change and tire rotation. When I picked it up, the check engine light came on within 2 miles. I took the truck back (after they tried to argue the light was on before I brought it in) to be given a long list of items that could be wrong and required a $200 diagnostic fee. Told me it was a coincidence the check engine light came on the same day. Taking my truck elsewhere to find out what they messed up. read more

Have had a terrible experience with the service department. From getting new parts replaced, to getting told nothing is wrong when my spouse is driving with my one year old in the car and the car dies out on the road. Then having to pay a big price to get a part replaced to have that same part go out in a week. Service department does not want to help the customer or care about them, only cares about getting money in their pocket. Don't give them your business, save yourself the headache I'm having to deal with. read more

They are great before the sale but once they get your money they don't care. Service is abysmal! First service: They "forgot" to order the needed part. They didn't follow up and we had to call multiple times to get the repair completed. Second service: Left dirty handprints all around the area they worked and they damaged the paint (chip) Third repair: We made the appointment telling them EXACTLY what was needed. We took the truck and dropped it off at night then they called us the next day telling us they can't fix it and we have to find somewhere else to take it. Either they are incompetent or they just don't care. Either way is unacceptable. read more

Recently purchased an Expedition from Surprise Ford and overall a good experience. The salesman Dominic D'Saachs was easy to work with, responded to inquiries in a timely fashion, no pressure experience. We had our young girls with us and he was super patient with them, which was a plus. On the flip side, our experience with the finance team was less positive ... the manager Manny was a bit dismissive and disorganized, which made the paperwork part take far longer than necessary. If you're in the market for a vehicle, I would definitely recommend contacting Dominic. read more

emailed about an advertised car and was told it was still available. Sales person made an appointment to meet. I arranged my schedule and drove a great distance. When I arrived I felt like Covid was a epidemic all over again. signs saying 6ft distant, receptionist in a plexiglass cage and the cars In the showroom were all roped off. Just felt strange. long story short they couldn't find the car I was told was available! I waisted my time and don't think anyone could care less. what happened to five star service. read more

The only thing I ask was not to wast my time they Lied/Missled Very disappointed with Jesse G and the dealership I can't believe you lied so easily. Email chain below I can gather all the details for you. Lets make sure you like the vehicle first. Jesse G Surprise Ford Internet Sales Professional 602-830-9982 ----- Original Message ----- FROM EMAIL: TO: jg Sent: 3/29/2023 10:08:53 AM SUBJECT: RE: RE: RE: RE: RE: RE: RE: I need your help! Give me a price out the door, tax,title and license From: Jesse G Sent: Wednesday, March 29, 2023 10:03 AM Subject: RE: RE: RE: RE: RE: RE: RE: I need your help! I dont see why not. See you at 11am. Jesse G Surprise Ford Internet Sales Professional 602-830-9982 ----- Original Message ----- FROM EMAIL: TO: jg Sent: 3/29/2023 9:53:38 AM SUBJECT: RE: RE: RE: RE: RE: RE: I need your help! Are we at 47K if not let's not waste everyone's time From: Jesse G Sent: Wednesday, March 29, 2023 9:50 AM To: cstarkey@cox.net Subject: RE: RE: RE: RE: RE: RE: I need your help! Sounds good. Ask for Jesse upon arrival. Jesse G Surprise Ford Internet Sales Professional 602-830-9982 This email was sent to: From: Surprise Ford 16825 W. Waddell Rd Surprise, AZ 85388 ----- Original Message ----- FROM EMAIL: TO: jg Sent: 3/29/2023 9:49:04 AM SUBJECT: RE: RE: RE: RE: RE: I need your help! You haven't answer the question, but 11 am is good for me From: Jesse G Sent: Wednesday, March 29, 2023 9:42 AM To: Subject: RE: RE: RE: RE: RE: I need your help! What time works best for you? Jesse G Surprise Ford Internet Sales Professional 602-830-9982 This email was sent to: From: Surprise Ford 16825 W. Waddell Rd Surprise, AZ 85388 ----- Original Message ----- FROM EMAIL: TO: jg Sent: 3/29/2023 9:10:05 AM SUBJECT: RE: RE: RE: RE: I need your help! If you are saying you can yet to 47K for Stock Number F10090 I will stop in From: Jesse G Sent: Wednesday, March 29, 2023 8:57 AM To: Subject: RE: RE: RE: RE: I need your help! Are you available today to stop by? At the end of the day my manger will not miss your business over a few $100. read more

I know they rifled through my console because I had a pipe of napkins on top as soon as you opened it and they are gone. They also must've rifled through my glove compartment because something that was tucked in there was found underneath my passenger seat. I don't know why they'd need to go in either, but if they NEED to, they should let the customer know ahead of time so they can be empty. Just makes it look suspicious. read more

I've tried to do business with this dealership multiple times over the years, not really sure why I went back this time. Usually we just get ignored and this time was no different. We were car shopping a couple of weeks ago and noticed they had two used Escalades. So we tried one more time. We did get there late so I guess we were inconveniencing them. My wife had to go in and ask for a salesman and one finally came out. I guess he was new because it was an awkward exchange from start to finish, asking a lot of questions we hadn't been asked at any of the other places we stopped at all day. We test drove the vehicle and really liked it so we sat down to talk numbers. They hit us with some crazy numbers for our trade and after we showed them what we had been offered elsewhere he went and got what I guess was a sales manager. A guy with slick hair and cufflinks came back and I knew it was about to go south. He didn't seem to want to be bothered, because he just said, I don't think we can make this deal work. So we got up and walked out. The next day we went and picked up our new 2020 BMW X5 from Arrowhead BMW. It's a shame that it's so hard to do business with local Surprise dealerships, Toyota of Surprise is the only one worth stopping at. Anything else go to Peoria.... read more

It was nice to get a response from Suprise Ford regarding my review. They provided a phone number of a customer relations person. I was looking forward to a chat with a customer service person. I called that number five times over the course of a week and every time the call rings a few times and disconnects. I would say that their response to the review appears credible but in reality, it is just another disappointment. read more

Everything was going fine in an attempt to trade my car for a used car. After several days back and forth emails I was informed that there would be a $3000 reconditioning fee assessed to my trade in (a 2019 VW). Its brand new. I didn't trade the car but negotiated for the Lincoln removing the junk fees. They demanded the titling and licensing be done through their office even though my state is reciprocal for title. They did they title work but have backed out of the rest of the licensing. These guys are complete cheats. Go to other dealers. read more

I know many have had bad reviews with Surprise Ford. however when you have a terrible morning and wreck on the way to work and need your bronco bumper just reattached and some new wheels and rims they make it happen same day. I bought my bronco from Surprise Ford and Dan Doncea is everything you want out of a sales person. He is honest, kind, responsive and understanding. Service advisors I have worked with and loved are Zach and Joe. Both will take care of you and provide both expertise and advice. The GM Pechz is helpful kind, and down to earth. I know some of you have left reviews otherwise however my times meeting with the GM have been pleasant and he handled or explained the resolutions to my problems in a way I could understand the process, and thankful for. Dealerships in general are not Disneyland but Surprise Ford has always been a positive experience for me. I would also like to shout of the parts department for finding me wheels and tires so quickly for the bronco and being able to get the appropriate size rims and tires for my baby that looked better than the last. Give them a chance and ask for the people I named above I can't promise all sales people, service people and or parts people will be great but the ones I have dealt with this far have been great!!! read more

Surprise Ford - Brand new wheels and tires - Car Dealers Near Me - Surprise, Arizona

This dealership is the worst. Went thru 3 different sales people and one hand doesn't know what the other is doing.one salesman says $22k , next says $26k. Then they try to tell us they called the owner and we called his bluff. Worst Ford dealership ever! read more

Took my son in to look at buying his first car. Everything was going great until the "manager" sat down with numbers. He was not only full sticker, but even tried to charge more than what was posted on the car. The added extras were $1695 and they randomly just upped the price for he same exact thing to $2745, a $1050 increase just because. When I told him that the "options" sticker on he car was $1695, he said "on my car"? I showed him the picture and he said okay. What the hell! Then I went online to their website and found the exact car for way cheaper. I'm just upset that they tried to over charge on purpose. Obviously I did not, nor will I buy from them. read more

Surprise Ford - Car Dealers Near Me - Surprise, Arizona

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My husband and I have not been impressed with Surprise Ford at all. We had interest in a used Toyota Highlander and told them what we were willing to pay. After not being able to work out a deal we thought we were done. (No big deal) A couple days later their sales member sent us an email saying. "I know my gm was the one that gave me numbers for you, but if I got it to you otd at your price could you come in today? " WE SAID YES.... one hour later he said he could not do it... Why would they email us days later and say if we got it to you at a certain price would you buy it and not actually do it once we agreed. This place seems to use a lot juvenile unprofessional sales tactics. Not impressed, just wanted to be treated like adults. read more

Devarrio could have not been a better salesperson to deal with. Supremely professional, knowledgeable, and above all a man of great character - as honest and trustworthy a person you will find. He just happens to sell cars. If it weren't for an unfortunate color combo on a pre owned VW Touareg he would have had our business. Best salesperson on the planet is hiding in plain sight in Surprise. Thanks anyway Devarrio! read more

I like the car I purchased, and while they're eager to be attentive during the sale, they are not on top of processing paper work after the fact. It's been a struggle to get anyone to communicate with me, take my call, or respond to any inquiries I've made. The title department didn't process my car's paper work until 2-3 days before my temporary plates were expiring, 6 weeks after I purchased my car. The finance department didn't fill out my information correctly and were calling me days after the sale needing to fill in additional info/correct mistakes. Now after spending all my money I still have to chase people down to do their jobs. Incompetent dealership. read more

Dann Hogan and the Surprise Ford Team went above and beyond throughout the whole experience, and we felt welcomed and helped at all times in a process that can feel so overwhelming if not done right. Dann was very helpful during the whole process, he was very insightful regarding the available units, and the available options, and at the end, we went home with an amazing unit. I'm definitely part of the Surprise Ford Family now, thanks Dann! read more

Buying a car is never fun. I don't care where you go. Having said that Dan, Nick, Andy and Debbie made the experience a great one. They got the job done regarding price ,service and explanation of all the operations of the technology on the car . We got a beautiful car at a great price read more

Avoid buying a used car from Surprise Ford. They claim they do extensive checks and correct anything that needs to be done. Don't believe it my car had a dead battery that I had to replace, A rear seat belt that did not work and had to be replaced and there was an outstanding recall that they did not take care of and their service department would not take care of any of these issues.Had the recall done at another dealer in 2 hours. My additional out of pocket was $800.00 read more

This dealership is a scam with after market products that aren't disclosed on website or anywhere else. I even called and asked about this!!! "We are a full transparency pricing dealership." Yeah right!!!! We had agreed on a trade in price for my car over text and phone. I sent pics and all documents. Drove 3 hours to dealership! When they wrote up the first offer, the price of their car was $5000 more than what was on their website. They DID honor the trade in price they gave me over phone. (That's all they did. Keep reading) I called them out on that, and they said that they "forgot" to include the manufacture $5000 incentive. Ok ... whatever and they "fixed" it. However, when they came back, the out the door price didn't change. How does that happen you ask? Well it's that sneaky aftermarket charges that they said they do not do. These were over $5000 that magically appeared after taking off the manufacturer discount. Makes it the same price. Go figure! I said I'm not paying for aftermarket things like LoJack, paint sealant and they even had a spray in bed liner. However, the truck already came from the manufacturer with one as it was on the sticker for a charge of $595. They then came back with another out the door price reduced by a lousy $500. I said, "I told you I'm not paying for those after market items." I was told they "took it out." I said, "really??? If I calculate the price of car minus my trade plus taxes, docs fees, title and license you are $5000 over what it should be. I then asked them , "to please itemize each of the charges to show me where the number was coming from INSTEAD OF JUST WRITING A NUMBER DOWN ON A PIECE OF PAPER AND SAYING PAY THIS." They REFUSED and said WE DIDN'T HAVE A DEAL!!! Well, that was a complete waste of time and gas. My sales guy was really nice. I felt bad for him. Stay away from this dealership!!! read more

Walked in last night with all cash. Wife was looking at a car online that they had. So we drove from Far East Mesa. We get there and look at the car. We started it and wanted to test drive the vehicle. We were told that they needed to do some offers first before we could even test drive the car. We agreed to see what they were going to offer. They came back with 13k over the asking price. I told them that we would the car out the door for our price fully cash and they didn't even budge. We were told that they were the cheapest in town on all of their cars and yet several miles down the road is the same car for cheaper. This dealer is a rip off and doesn't care about stealing money from people. It a complete shame as I would the sales man that I would drive away with that car right now. I would not recommend this dealer to anyone for any reason. read more

I saw online a 2022 Ford maverick for a decent price, I called the dealer and one salesman said one price and the other one said another to my wife. We decided to go and try to buy the truck cash and when we got to dealer the salesman took us on a test ride, my wife asked about the markup in window and he said yes that was correct and there was also an additional markup due to some dam auto demand, in all that took a $28,500 truck to well above $36,500, WTF? Please we grabbed our keys and was out the door when he told us pretty much that it was take it ate leave it, and that's what we did was leave it right on the dam lot. Oh yea did I say that we were doing a cash deal and they didn't won't to bargain. read more

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If I could give them 0 stars I would. This place is absolutely ridiculous. They gave me a rental car while they did warranty work on my car and told me it would be covered by Ford/Lincoln. After having my car for 10+ weeks they are now telling me I owe them over $2,000 for the rentals because their employee messed up the paperwork to get it covered. They have done absolutely nothing to rectify the issue after I have called them trying to solve it multiple times a week for the past month. They also returned my car to me with a broken windshield and did not mention it at all until I confronted them about it. They will not fix it and told me to go through my insurance to get it replaced. DO NOT SERVICE YOU CAR HERE! read more

I will never purchase from Surprise Ford ever again. Period. Don't waste your time!!!!!