So i have been a patient of dr. Biegels for about 2 years now. I have seen her on several occasions. From what i encountered with her seems to be a great only "When" she takes the time to sit and spends the time with me, she will answer my questions and concerns. But i also feel some of the frustrations other people experience, where she is in and out of the room in 2-5 minutes. Where im left with unanswered questions. I have had multiple visits where i have waited for her in the lobby for 1.5hr and even up to an additional hour in the actual room. I have noticed that while inside if the room waiting for the dr. I constantly here conversations through the door about other patients and their health issues which i thought these things were private. I can hear her talk about the other patients so clear i can hear their names and why their in office. One thing i do not like is i hear her through the door telling her staff why are you scheduling them. I want my schule full of medicare and ppo. We dont get paid for HMO which ifind very offensive cuz i myself have a PPO insurance and i have no trouble getting an appt but over hearing complaints in the lobby that they cant be seen cuz if their insurance type. I will admit tho her staff is absolutely amazing. From the 2 girls at the front desk 1 which has been there for years which i believe is sarah? And a new face which i have seen a few times i think her name is Liz, their both great and answer all of my questions for my as far as copays billing. As well as calling meeting which seems to be very often and sporatic. One of the few things that keep me coming back is like i said her staff. Her medical assistance are fabulous. From the moment the call my name and escort me to the room they are awesome. Its great to see familiar faces, especially when this is a place to discuss your health. I feel very comfortable with Chelsea, Abby, and Mac and new faces Ishmael and Jessica whom are very helpful as well. Mac has a bright bubbly personality which makes me feel welcome into the office and his knowledge in the room and comforting demeanor makes me feel like i have nothing to be concerned about when it comes to my health and my worsening breast cancer. I have seen them for several years and they always are willing to help me. I do feel the same as some previous post that it should be dr. Biegels nurses office because i see them more than my own dr. They get my refills discuss my labs with me. They make me feel comfortable and they are very considerate and customer service is absolutely unmatchable. I do how ever feel bad for them when she is in the room she is always shoving papers in front of them passing them notes about me which causes me to lose my train of thought. Shes very SNAPPY with them in the rooms DEMANDING results. I understand that is their job but her demeanor towards them is disturbing she is constantly belittling in the rooms when they work so hard to help her. Its awkward for me as a patient to be in the room when this is going on since i have to hear it and i cant do anything. But they do hold it together and brush it off and get the point and handle my health needs. I have had trouble getting a hold of the office. The lines are always busy and hold time can get a little hectic, sometimes im on hold for 5-20min. But the girls help me when they get they get on the line. Amanda, ana adrianna, bianna? Are great when i talk to them they help me get a hold of other doctors and results. I always have multiple questions but they are always willing to help n take the time out to assist me. I do know that they have switched phone systems but things seem to be helping with the new system. all and all i am not completely happy with my dr. i will stay and continue my care. but if things dont change as far as wait times and amount of time spent with me in the room with dr. at that point i will change doctors.but with her amazing staff it is hard to just up and leave with their comforting touch. read more

I must admit after reading many negative reviews directed at Dr. Susan Biegel's practice and staff. It's like this is a different Dr. Susan Biegel that I have known and has been my doctor for the past 25 years. This office from Sara at the reception desk, to Corri, Mac, Michelle, Amanda, Ismael, Chelsea etc. etc. etc. as well as Dr. Gus and her NP'S, have been no less than the most professional and friendly medical office that I have ever visited. Dr. Biegel has seen me through 3 open heart surgeries, knee surgery etc. etc. etc. She is responsible for me being alive today, and I really would be lost without her and her wonderful staff. Sure sometimes the wait is annoying, so take a book to read or play candy crusher. When you are seeing the best doctor there are bound to be times when the wait is disturbing. Dr. Susan let's no stone go unturned. She is and always has been determined to find out what her patients problem is , no matter how long it takes. I realize that this review is a bit long but must share one quick story with the reader. Several years ago I was waiting for nearly one and a half hours. I was getting very annoyed and frankly ready to walk out and re-schedule. I heard a siren and shortly the paramedics emerged with a gurney and transferred one of Dr. Susan's patients to San Antonio. She had been working on that patient and determined that the condition was life threatening. That patient did survive and I still don't know what type of problem it was and it really doesn't matter. So next time your wait seems a bit long, think that the next patient on the gurney may be you. A doctor of this magnitude are few and far between and anyone lucky enough to have her has half their battle won. If I could give Dr. Biegel and her staff 10 red stars, I would. Thank You Dr. Biegel and your great staff. Steve Goldman Upland, California read more

This place SUCKS! Dr. Biegel is OK, but they operate is CHAOS. First of all, they book 2-3 or more people for the same time. I've sat there and had people come in and say they have the same appt time as I do! And I ALWAYS have to sit there for 2 hours or more before I actually see her. Because they book people at the same time, the assistants are running back and forth from room to room trying to tend to several people. I had an appt at 3 pm, didn't see Doc until almost 5pm, then she tells me she didn't have time to do what I needed and will have to come back??? 2 hours wasted! I needed to have some lab work done, and FOUR TIMES they wrote it up wrong!!! Then when I went to lab to get it done, it was STILL THE WRONG procedure written up!!!! They also did a scan of my Aorta IN THEIR OFFICE and said I had an aneurysm. It wasn't that big, and have it rechecked in a year. I have a NEW DOCTOR who sent me to lab....THEY couldn't find any aneurysm!! The office Manager called me after I told them I wasn't going there anymore. SHE is the one who should be FIRED for the CHAOTIC way this place runs!!! Oh, and if you want CHRISTIAN Propaganda, there's STACKS in the waiting room AND every EXAM room!!!!! Don't waste your time until they get the crap together. And they also have interns there. The assistant will take your BP etc...then an intern will come in and ask you why you are there. Then they leave, and ANOTHER intern comes in and asks why your are there. Then Another intern will come in and ask the same. Then when the doc FINALLY comes in, you have to AGAIN explain why you are there! WACKY chaotic place!!!! read more

Exceptional Care from an Amazing Team! Dr. Susan Biegel's office in Upland is truly one of a kind! From the front desk to the medical staff, every single person in this office goes above and beyond to make you feel cared for, respected, and heard. The environment is warm, welcoming, and always professional -- you can tell this team genuinely loves what they do. Dr. Biegel herself is outstanding -- compassionate, thorough, and incredibly knowledgeable. She takes her time to listen, explains things clearly, and never makes you feel rushed. Her calm and caring manner immediately puts you at ease, and she always goes the extra mile to make sure your health concerns are fully addressed. The PAs and NPs in her office are equally wonderful! They are attentive, patient, and incredibly skilled. Whether you're seeing Dr. Biegel or one of her trusted practitioners, you receive the same level of personalized care and attention to detail. It's clear they all work seamlessly together as a team, and that kind of consistency is rare to find. The office staff deserves a special mention too -- they're efficient, kind, and always ready to help with scheduling, paperwork, or follow-ups. The entire experience, from check-in to checkout, is smooth and stress-free. I can't say enough great things about this office. Dr. Biegel and her incredible team of PAs and NPs provide exceptional care that truly makes a difference. If you're looking for a medical office that combines professionalism, compassion, and genuine dedication to patient well-being, this is it! read more

My name is Silveria Ruano, I am 87 years old I have been a patient of Dr. Biegel for 2 years now. When I first came to her office, I came with a big bag of prescriptions and a lot of pain. I also had severe varicose veins on both legs. The last doctor I was under care of told me I would be living with pain 24/7, My friend Maricela Ortiz referred me to Susan Biegel saying that since she was being taken care of with her. After 2 years my legs are doing very well, no pain, no cramps, no varicose veins. Too make things short she has always been here for me, taking care of me and caring for my health and needs. Dr. Biegel has been a blessing for me. Every time I have to come in its for check ups, I do not take so many medications any more. I am a person who like good treatment and once I walk into this office, I am greeted with such great people, kind and loving. The staff is amazing, everyone treats the patients with such kindness. To close this off my daughter Maritza Mendoza is one of her patients and her daughters Gabriela and Natalia. They really enjoy the professionalism, and kindness they treat everyone. My Mack and Rocio are such great employees, so kind and caring. Also Brenda, Gabby, Ismael and everyone else that works in this office are so great and caring. Treat you professionalism and love. We love you Dr.Biegel. Thank you for everything. read more

I am a patient from this office and i believe that there is a reason why sometimes we have a longer wait time i understand because the Dr. and her PA give you the individual attention and let you get to express your concerts. Also about the assistants i believe they are all very professional and that everyone can have their day's but they ALWAYS have a smile on their face, I understand that sometimes i can not see the doctor but when i do i get all of her attention and the girls on the phones are really helpful they try their best to get back at me as soon as they get a respond from the Dr. I really understand how this office can get behind because of all of their multi-tasking and always trying to please us patient's and help us as much as they can, they even help me with the smallest things i have questions with. I DO RECOMMEND THIS OFFICE TO ANYONE THAT CARE'S ABOUT THEIR HEALTH. Time issues should NOT matter if you love your self you'r health should come first.They have made me feel extermely special since day one! THANK YOU DR. & ALL OF YOUR STAFF!! read more

i wish i would have went to yelp before i went to this doctor they make you feel like your not good enough for them they do not follow up on anything they tell you . they put you on hold just to hang up on you. not once but 3 times , sorry im not a nice person when i'm sick and do not go to a doctor unless i'm really sick. i go in for a referral come home with perscriptions which they already prescribed for me before thinking there new and since i dont no what there for i dont take them . i go to a doctor only to feel better but by the time they get thru with you ,you only feel worse i wish a doctor could feel what the pain is like or cant sleep for days because of pain, just once instead of what a fricking book tells them what it supposed to feel like maybe they could do a good job or help you . I'd like to no if anyone else here on yelp had any contact with one of the other doctor's working there like Joann Lester and if they had a bad experince with her like i did . If so please let me no because i would like to make a complaint on that office. read more

I don't understand why Dr. Biegel's staff who monitor phones can't get on board and be as awesome as she is. "PRESS 2 FOR PHARMACY. Leave your information and someone will return your call.." Ummmm.....bullsh*t!!!! I left my initial message on June 5th, requesting help with a prescription. No one called me back, so I repeated the process on the 6th, and the 8th and finally had to go to urgent care and pay a $20 copay just to get a prescription for asthma meds that I SHOULD be able to get from my PCP, but clearly no one is manning or checking the voicemails. I am now just trying to see how long before someone calls me back. Today is the 14th....it's now been 8 business days.I tried again yesterday, leaving a damn near pleading message, and guess what... NO ONE HAS CALLED ME. WTF?????????? I want to stay with this office, I really do, but Kaiser is looking better and better because as amazing as Dr. B is, the phone and contact issues are becoming too much. I shouldn't anticipate issues and problems when I call, but I do. read more

I have searched for a Doctor for my husband who was attentive and responsive for a long time. And because of convenience, I have Dr. Biegel has my Doctor too. Unfortunately, you hear only negative remarks....no good ones. So, here is a positive one for all of us that keep the good compliments to ourselves. Dr. Biegel's office staff are kind, attentive and responsive. They have addressed all of my concerns in a timely basis and have accommodated to my requests for my husband's and my medical needs. I have met a lot of Doctors in the hospital setting & Dr.'s office due to my husband's condition and have been happy with the level of Customer Service, knowledge and genuine concern of our well being. Unfortunately, there are a lot of doctors that are too busy and that does not have a staff that is willing to go the extra mile.....however, Dr. Biegel's office does.....and they are only human! My husband & I will continue to be a patient of this medical office! Thank you Dr. Biegel & Staff!!! read more

I have been to this office a few times, Today I am leaving! I do not have all day to wait to see a PA when I have a PPO ! I arrived early to my appt and I have to wait at least a hour after my scheduled appt! I have watched the staff and it seems I am in a high school, at best they seem more interested in what is for lunch than the patients! Trying to make a appt should have warned me how my experience was going to be! I am not sure if I had the same blood draw person as Elizabeth but my lab tech REEKED of cigarette smoke and looked like he was just released to a half way house! I also wondered if their is a Doctor Biegel I have yet to meet I have only seen a PA is there a Doctor? I liked the advertising, but is it really false? I value my time and health! I am going to find a office where the staff and doctor care about my health! Beware bring a good book and a free afternoon for this doctor visit! read more

I have never written a review on a business before so that should tell you how strongly I feel about this. Trying to get an appointment after authorizations were sent numerous times was like jumping through hoops. Even when the referring physician's office called and informed them they would not be referring clients to them anymore because they provide terrible service, the response was, "Oh, well! Do what you gotta do." Unbelievable!! In the last 7 days, I have personally called myself every business day for the last five, my referring physician's office has called at least 3 times and the nurse practitioner who works for the insurance company has called at least three times and I still can't get them to make an appointment for me. I'm done begging this doctor's office to give me an appointment. Good luck growing your practice, Dr. Beigel, with an office staff like the one you have. read more

I have been to this office a few times, and I have been disappointed ! Building looks like in need of repair! I believe some of the reviews are put on by employees of the practice. The reviewer on this site looks ALOT like the ultrasound tech that I just had a ultrasound done on me! I did have a longer wait about 20 minutes then scheduled that can happen. I was a little put off on the employess running around with thier heads cut off look. Salina was very nice and listen to my questions and concerns, a Crystal was very rude and looked like I was just a annoyance to her. I do not highly recommend people to come to this office I am sure upland has alot of better doctors and I am going to one of those now. There was parking and it was free they are located on the upper floor and have a elevator which I had to take thank god! read more

Dr Susan Biegel has been mine and my husband's my primary Doctor for about 10 years. She is an excellent Doctor. Although she has a very busy practice, it helps that if you have a minor concern, you can see her PA's or NP. They're well trained and thorough. We drive 10O miles round trip to see her, and her staff, that's how much We like this office. Recently Dr. Biegel had the unpleasant task of telling me I had breast cancer, her compassion and empathy was genuine and sincere. A special shout out to Corri, who works closely with Dr. Biegel, and does ultra sound at the office. She has reached out to me and became a bright spot in my battle. I know she is always there for me with any question or just a supportive shoulder. She is a shining star! read more

Hello, I just want to mentioned about my visit to Dr Susan Biegel clinic, I was totally amazed with the service, very Professional, they actually dedicate specific time to you and it doesn't matter how long, I got to the clinic on time they gave me the paper work I was filling the first page of paper work when they called me that fast, I thought ok they will get my vitals and they will send me back to the lobby well no Ismael the medical assistant started with me did a IKG and did everything he is very knowledgeable, professional answer questions right away, really like the clinic environment I recommend it 100% if you are like me who doesn't like to go to the dr. coming here makes the process easy.Good job to all the personal and Dr Susan read more

If I could give a big Zero star I would....very unprofessional front staff that lack of training. We get booked for an appointment then we have to wait after 1 hour to be told it might take another hour or so....I believe DMV is faster than that. Then they say Doctor takes her time with her patients!!?? Really?? Then why you over booked the day for her?? All they will do is try very hard to bring you back to the office to collect a Co-Pay and charge your insurance for each visit even to refill your prescriptions?? They even charged me for the Fiscal exam which they shouldn't according to my insurance. Definitely we are changing to a better doctor office that they value their patients. read more

I have never had a doctor who was as thorough, engaged, and attentive. I have changed jobs a few times, changed insurance a few times, but I will not change my doctor. I love Dr. Biegel! Even when I have been unable to see her personally, the Nurse Practitioner - Selena - that I saw was amazing too. Very professional environment, up to date, modern technology. Even her hold message on the phone is professional. I'm not a huge fan of the push to purchase supplements and other health items in the lobby, but when weighed against everything else, I'm willing to overlook it. That part is the only thing that prevents me from giving her 5 stars. read more

I been taking my 88 year old Father, to see Dr. Biegel for a few months now, and both myself and my Father are very pleased with Dr. Biegel and her staff, Her staff are very caring and professional, and goes out of their way to make sure you are comfortable. Dr. Biegel is very specific about her treatments and makes sure that you understands everything she is telling you, mainly when it comes to the medication she is prescribing. If you want a Dr. that cares about your well being and a staff that makes you feel comfortable and safe, I honestly advice to see Dr. Biegel. Thank you Dr. Biegel for all you do, you are very much appreciated. read more

This is the worst doctors office I have ever been to. I had an appointment this morning at 9:45am. I arrived at 9:15am. By 10:15 I was still not seen. I have been a patient at this office for the last 3 years and it is always the same. Today I finally give up! Every time I go there it is usually a 2-4 hour appointment which takes up half of my day. The staff is not friendly and is always changing and rushing around. I don't feel they really care about their patients, rather just the money they make to see as many people as possible in one day. This is the WAL MART of doctors offices and is a CATTLE CALL. STAY FAR AWAY!!! read more

I absolutely love Dr. Biegel. I know that her desire to provide the best possible care for her patients is above all others. My experience is that while there can sometimes be difficulties in the communication process with the office, once I get in I am always treated like I am the priority. While other doctors are turning away patients because of declining insurance coverages, Dr. Biegel actually took on another Doctor's patients when he went into concierge medicine. Her staff of providers always treat me well. I would recommend Dr. Biegel for anyone who is looking for a top notch Internal Medicine doctor. read more