The decor is purely functional and the presentation of the plated menu items lacks creativity (they're cranking out plate after plate), the fish is consistently fresh. The all-you-can-eat factor is a plus for our teens. The non-sushi items are sub-par, especially the teriyaki chicken--way too spicy, without any nuances of ginger or garlic. Caution: I was surprised to find that they factor in a 18% gratuity before you see the bill. I was in a hurry that time, and made the mistake of tipping my customary 20% on top of the printed total. No wonder lunch exceeded $20. Be sure to read the fine print. read more

There's a bit of a toss up with staff and service but the food has and is always so good. 10/10 sushi with the cards you can just keep filling out and ordering more sushi? Yes please. I love the little robot cart and the mochi! read more

Ok, I am going to get the negative out of the way. They don't have everything. No hotate, no uni, no sweet shrimp, no chuo toro. That is ok. So what does $22.95 + 18% service charge get you? A lot! So they focus on tuna, salmon, surf clam, shrimp, and some other things. If you remember that, and can live with it you'll be ok. They have appetizers and I can say what I tried was good. Gyoza both steamed and fried, sexy jalapeno, and edamame. All of it was good, and maybe the edamame was a little too salted, but that just encourages more beer consumption. From the hibachi I got the shrimp noodles. Those were good. The shrimp here is pretty good. As far as the rolls, sashimi and everything else? I can't say you will get something bad. Stick to what you like and go all in. Can't say enough good things about the spicy tuna, or anything roll with shrimp tempura. And seriously? Just order nothing but sushi rice, and tuna & salmon sashimi. Make your own donburi. If you "all you can eat" the tuna and salmon sashimi you'd be doing it right. The servers? We were a party of 6 and kept confusing the plates. Like my son got all of the things I ordered. Oh well! We all walked away fat and happy. They kept doing it, they kept apologizing, and we didn't care, they were fantastic servers regardless. So suspend fantasy for a touch. You are not walking into a sushi restaurant at 4 Chome, 7-12-20 Ginza and ordering "omakase". You are in Melbourne FL and about to sit down to all you can eat sushi. If you know how to sushi, you will get your $23 bucks worth and walk away happy. I've eaten sushi from the fish that was still alive 5 minutes prior. This will not hold a candle to it. But it is good, and I am coming back again, and again! I only wished they had hotate as that is my favorite sushi. And I wished their Sapporo was on draft. Also, they have $10 all you can drink hot sake. Not bad... I might have to try that next time! read more

The sushi is always good & fresh & comes out quickly, most of the time. The service is slow & after your table stops ordering it's over a half an hour before anyone comes by again so that you can ask for the check. We've been 3 times, never got out in less than 3 hours... This building looks nicer than the Maple street Sushi Factory location as that is a hole in the wall but it's a much better experience. Hope this helps! read more

Food was really good. Comparable to their first location. Speed of orders coming out was slow and inconsistent but that happened at the first location too, and it got much better. They couldn't keep our drinks full either. They seem to have enough wait staff. I expect this to improve in a few weeks based on our experience at their other location. I would urge caution with larger parties right now. There is an automatic 18% service charge on the bills. It was nice to have a little more room and nicer atmosphere. Give them a try! ***** A few months later.... Whew they are STRUGGLING tonight at Sushi Factory. New waitress doesn't listen very well and entirely missed my drink order and messed up Whitney's (there are only three of us). The food is so delayed I could run to McDonalds and be back between orders coming to the table. I keep wanting to raise my three star rating but then nights like this happen. read more

Sushi Factory - New second location for the Sushi Factory. Trying it out tonight! - Sushi Bars Near Me - Melbourne, Florida

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Came in yesterday new to the neighborhood was so excited to take my daughter for sushi lunch Date Absolutely the worst tasting food ever. Very Plain bland chicken and rice .Out of a lot of items. Sushi bad smell .We let them know mutable times Even wrote on the recipe,Server had only been there a week and with corona just tipped and let it go .We did not eat anything except some ice cream paid Extra. Servers did not care we did not eat. Thinking today that was not right a manager Should of got send over. You should do and want a better experience for your customers. read more

Im not sure what's recently changed. but our experience today was not good at all. Anything fried or cooked tasted weird like they were using old oil. in the past it was an amazing experience but it's definitely gone downhill recently. hopefully things will get better. read more

This place was bomb.com ! The dinner is a bit pricey but we went for lunch and omg, it's all you can eat. Your order until you're stuffed, the price is so worth it. The service Was great, they are organized and don't take too long either. You can watch the chef do so many sushi's. im definitely coming back again!! read more

They make u donate $2 to the restaurant on Uber eats or else you can't check out your cart. Ordered anyway since my son was really hungry and other sushi places don't open for another 30 minutes. But this will be my last time read more

It has been a while since I have been here. The service us way better and a new cute Robot food deliver. They r def catching up to some tech in Asia:). I think they prob changed the owner or management. The Chinese manager I met recently was very nice and polite def way diff than the last one. There are also more wait staffs so they were attentive to clear any dirty plates the table. I suggest you come early when they first open for Lunch if you don't want to be waiting for your food. They just mixed up a bit on my second order and forgot to bring out some of my sushi. I waited after a while finally I asked them. The food comes right after. The sushi is the same as usual. If you are looking for some spectacular and great sushi, this is not the place. If you are looking for nice gathering with friends and eating unlimited general sushi then this is the place! A bit pricey though + 18% tips + you can add more tips if you like. read more

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Totally not what we expected. Sushi was so bland, now i know why the have 2 1/2 stars! They don't know what a real California Roll is. Unlimited sushi is 22.95 and it's not worth it, 4 pieces per roll and they suck!!! read more

The biggest thing with this restaurant is to get your moneys worth. Dinner does not give you your moneys worth, don't go for dinner. Go for lunch and get the sushi for a lower price, $15 instead of $22 for dinner. Dinner isn't worth it AT ALL. The sushi isn't outstanding either, but if you're in the mood for mediocre all you can eat sushi and want to have a long lunch, this is the place for you. read more

First time ordering food from them online. We get there, 4 minutes past the pick up time, and they don't know which order is mine. They hand me the wrong one, I check it outside in the car, have to go back in and find the right order. I get the food home, and the sushi is bland. No extra frills or anything. Minimal flavor, and not worth the money at all. So disappointed. I love the sushi at Red Ginger, it's delicious! I will never go here again. read more

Well I give him one star because they were open however this thing our third time in the sushi factory orders mixed up waiting for food more than 10 to 15 minutes is very disappointing read more

The food was good I would go again, I did go a little late so towards the end of the night I ordered about three things and was forgotten about I only got one of the items. I do plan on taking another trip though it wasn't a bad visit overall. read more

There on 8/1/22....awful... the service was appalling. Never brought me what I ordered had to order a 2nd time after my husband got all his food. The server blamed me. Only to find they had entered everything on the itemized bill. ALL the staff was eating as they were preparing and serving the food. Just a really sad experience.... read more

Always slow. Never any change. They are long past the excuse of being understaffed. I used to be understanding, now I think they simply do not care. read more

Yeah I wanted mouthwatering food and this food they just slapped together. It wasn't even good. It was all messy and dry. I don't even think they made the right stuff. Really? read more

Food- 3 stars Service- 2.5 to 3 stars Value- 3.5 to 4 stars The place itself is kind of spacious, with plenty of seating. But like others have mentioned, booth seats are dilapidated. They're not uncomfortable, but they are a tad unsightly. When I went, service was so-so. Doesn't seem like they train servers very well. Neither of the servers that day were rude, but it did feel very awkward and disorganized both socially and in terms of being familiar with the menu. I think this could easily be remedied with some more training via run-throughs, however. That said, they are friendly and do try. FOOD// As with standard AYCE policy, you get charged for what you don't finish. So pace yourself and be mindful of how much you can actually eat. Portion sizes are small (each roll is 4 pieces and fish slices are thin), but I find that let me sample more from the menu. Though most of the rolls are just a variation of one another. Quality is okay. It's AYCE, ya know? NOTE: Desserts and drinks are *not* included in the AYCE price. Gratuity fee is also included in your total. Overall, it's definitely good value for money. I'm not a big eater, but the lunch price is easily a bargain compared to how much I normally spend on sushi. It's because of this that I bump it up to 4 stars. TIP: As others have mentioned, the kitchen can be slow. You can put in as many orders as you like, but here's a tip: your order slip specifies both the table AND guest. If you put in order slips for each guest, they all get prioritized as separate orders rather than multiple orders under the same guest. E.g., one order slip for each C1, C2, C3 versus three slips for C1, where they'd likely only complete one order and do other tables before getting to the other two C1 orders. read more

Unlimited dinner sushi for $23 or lunch $14. Everything made fresh as u order. I found a groupon that didn't state u can't use for unlimited, so had to order a la cart. They automatically charge 18% tip, so don't double tip. They'll charge .50 per sushi u don't eat. The fried crab sticks, mochi ice cream, & any of the sushi with cream cheese was yummy. If their busy the wait is longer. Both times I went they were out of 1 item. They have sushi classes $30 all Sun. read more

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Coming from Vancouver and then Japan, where I learned to be a Japanese food snob, I learned that the only three affordable Japanese joints worth a damn are Naoki for proper ramen and fish, Irashiai 2 for Osaka-style street food, and Sushi Factory for stuff-yourself-silly sushi. I used to come here for the lunch service. Service was prompt, the food was delicious, the menu was honest (they don't try to hide their tuna as escolar...they straight up tell you it's escolar), and the price was absolutely worth it. What the hell happened to this place? First off, using a twelve year-old kid as a host is passably cute, but then it turns out he's doing more than just bringing us to our seats. He's getting our drinks, he's serving our food, he's...taking our orders? This kid has a section? He has an actual section of the restaurant? Is that legal? Am I...tipping him? I mean, god, it's not a bad thing to have the owner's son as a presence in a restaurant, as there are plenty of restaurants that do that, but I don't know of any that have a kid make faces at you and accidentally spit on your face while they're performing superhero voice impressions. I don't know of any that taunt you with another table's food when you've been waiting...90 minutes...90 minutes? 90 MINUTES! for a piece of sashimi and a roll. 90 minutes and all I get is some kind of a slave-kid who creepily stares at you from around a booth corner. I guess we were at a freak table, because all the adults in the room seemed to ignore us until a kindly server from another section happened to notice that we were confused/dying/questioning sanity. She was helpful. And then she was gone...we still miss her...she was of the old way, when life at Sushi Factory was good and prompt... Food-wise: We ordered food, and after some hours passed, we managed to get all of it. It was good. The food is good. It takes hours to make, so...yep, good food. I used to love this place. Now it just creeps me out. And violates any number of child labor laws. I can't believe I had to give a twelve year-old a beer order. read more

The other reviews are pretty accurate. The process of ordering food takes a little practice but once you get the hang of it it's very quick and tasty. We ordered different roles and different appetizers and everything came out fresh and tasty. Our server was very attentive to our table, are drinks they full and she made sure to keep our orders going in so that there was never a lack of attention will food. The price is reasonable as long as you utilize the way that you order your food. If you're just coming in for one sushi roll it's a waste of money but if you're coming in to enjoy a sushi buffet type of dinner or lunch, this is the way to go. For two people with dinner and drinks and the 18% gratuity was approximately $61. It was a great experience and if you are a sushi person you understand the ordering very sushi rolls that a regular restaurant will bring the about the same so will definitely be back read more

Sushi Factory - Spring rolls, shrimp noodles & tuna tempura - Sushi Bars Near Me - Melbourne, Florida

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I should have known this was going to be bad based on the condition of the restrooms. The women's bathroom didn't have toilet paper in one stall and I used the last of it in the other stall. One soap dispenser was barely hanging on the wall and I'm pretty sure it would have fallen off if I touched it. One paper towel dispensers was empty. The overall appearance just didn't scream clean. My husband said the men's room wasn't clean either. We are vegan so we get plain old veggie sushi. Nothing fancy and certainly not difficult. We decided to pass on the buffet because we just weren't getting a good feeling. Between the three of us, we ordered five veggie sushi rolls. Using the word "roll" is quite the exaggeration. It's four small pieces of sushi per roll. I find it interesting that a "roll" with nothing but rice and cucumber is the same price as a roll with rice and shrimp. I asked the kid who came to the table if I could get rice wrapped on the outside instead of the inside. He said it came that way. He was wrong. Out of the twenty total pieces of sushi, five pieces stayed together. When you only do one thing, you'd think you'd be able to do it right. They add 18% to the bill which was made clear on the menu. The guy who brought our sushi out was talking on the phone the entire time. He didn't say a word to us. No need to be attentive when you know you're getting tipped regardless of how you do your job. We won't be back. I can find cleaner places with better service and sushi that stays together in quite a few other restaurants. read more

Sushi Factory - When you're a sushi place but can't roll sushi properly. - Sushi Bars Near Me - Melbourne, Florida

Slow service tonight. Came to celebrate a birthday but it is very slow to come and the place is not very busy. I have been here before and it was faster. The food is good but they could bring the soup at least read more

I'm a rookie in the sushi game, and this was only my 2nd time here (the 1st was months ago) but this place is well ... it's not bad sushi I guess ... but it's definitely not the most wowing I've had. Where this place does wow you at least is with the price. It's probably really hard to beat and especially for all you can eat. Once you figure out the number system, it's just keep on ordering from there . As a rookie, I didn't like the menu much simply because there was no descriptions, but with all you can eat I guess you just pick and figure it out lol. Either way, if you're craving a lot of affordable ok sushi under $15 (lunch special) .. this is definitely your place . read more

My husband and I stopped by for first and were pretty disappointed. Service was pretty bad. It was very slow, not very friendly. Food was very mediocre. They had no idea what tempura dipping sauce was. it was a depressing place to eat with not so good service or food. read more

Sloooooow service. Waited an hour for water and after asking the waitress for the third time, she stood and argued that she was the only waitress and when we asked to see the advertised robot she told us it would be our soon and "not to worry about it". Never returning here for mediocre food and terrible service. Good thing her 18% tip was included in the bill‍no star wasn't a choice!!! read more

We ordered dinner through doordash and everything was terrific! I was impressed at how well packaged everything was - the hot items were hot and the cold items were cold. Also, I was pleasantly surprised at how thorough they were in including plenty of wasabi and all the assorted sauces to go with our meal. It took a while to get here (about 45 minutes), but was well worth the wait. The sushi was fresh and well prepared. All around, a really nice dinner at home! read more

Can't really give any stars cause we didn't even stay to eat... $13.95 plus drink plus 18% automatic gratuity for lunch? What's the 18% gratuity for, I wonder? Not someone who speaks English, I can tell you. We had questions to which there were no answers. Sushi is not something I'm willing to go out on a wing and a prayer for. Went to longdoggers instead. I guess you HAVE to give one star now? read more

The lunch special is my kind of lunch. . The food taste pretty good. It is all you can eat, but the way it's done you just have write on the order form, which technically it's better then getting out your seat. The staff was nice and worked quickly. What kept me from giving them a five, it is easy to be forgotten, hence no one refilled my drink until I flagged them down. It's my let peeve but other than that...Not bad read more

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After mixed reviews, I was sincerely pleased with my experience here tonight. My boyfriend and I decided to treat my teenage brother to sushi since he isn't from here and doesn't have the chance to enjoy it often. We were interested in the idea of being able to try out multiple different types of specialty rolls, sashimi, nigiri, hand rolls, etc. for one set price. The quality of the sushi was 100% better than what you're thinking from somewhere with the word 'factory' in the name. The fish was cool and tender, rice was soft and fresh-and in some rolls still a little warm from being so freshly made. We were able to try a good variety of cooked and raw rolls, specialty rolls, sashimi, and nigiri; other options included appetizers such as miso soup, salad, edamame, or gyoza, hibachi items like fried rice, chicken, and steak, and even a couple of mochi flavors for dessert. We did use a groupon- I advised the server before we ordered and I did have to remind him when the bill arrived, but there was no issue with it being applied. There is an automatic 18% service charge added to the bill, so be aware before overtipping. Also, a note on the service: the two servers that helped us were both relatively attentive and kind for the amount of business the restaurant had during our meal, but I would advise you not to go in expecting 5-star service. It is an all-you-can-enjoy restaurant, they are very busy and most people do not come in for the stellar personalities of the waitstaff. That said, it really was a delicious dinner choice and a great option to try out some new sushi choices with less pressure. read more

No. Pass. You get what you pay for and cheap sushi is not a great idea. The sides are low quality and I felt like I was eating cat food. Keep looking. read more

Worst service ever!!!! Will never be returning...we got there around 6:45pm waited at the front counter for about 5 min for someone to come from the back to seat us. Then waited another 10 for just drinks. After we got our drinks we were told how to order being all you can eat and it Beijing our first time there. We put in a order for appetizers which took 45 min. We put in a order for sushi and more appetizers......took another 30 min for just seaweed salad!!!! The sushi never came so we called it quits and asked to just pay for what we got. The "manager" who was a extremely rude female said she will need to charge everything Al la cart even though we went for all you can eat.....she gives us a bill for over $50 plus 18% gratuity included!!!! We got 2 seaweed salads, 2 spring rolls and 2 California rolls. After we said we should only have to pay for maybe 1 all you can eat meal ($24.99) she yelled at us that she was going to call the cops !!!! We paid the bill a called the owner who she said was on vacation. After speaking with the owner who didn't want to listen to what happened he gave us a refund and just went on and on about how he can't have more then a couple employees due to COVID. Worst experience ever and will not be returning. If I could give a negative star I would. read more

Easily one of my favorite places to eat in brevard especially if I am catching up with friends or enjoying a fun meal. Dinner is unnecessarily pricey but hey I don't make the rules read more

Food was ok. Not great but ok. It took about an hour to get it, and even though we all ordered soup they only brought out one persons. Waitor was just bad. There's no other way to say it. Not attentive. Kept hiding in the back from his tables. Forget a drink refill. There was a 2$ issue with the bill and the manager came over and argued with one of the people in my group LOUDLY twice and after my friend said look this has been terrible we just want to leave. She said ok, stormed off and, then threw our bills down on the table. And did I mention they have children probably like seven years old working in the restaurant cleaning tables? Hot mess. read more

Update: they no longer tell customers it's a container charge for waste, they just tell customers they charge 50cents for each unfinished plate. They will then let you take home your food . It's worded differently and it does sound better. If I didn't get the other version weeks ago I'd be convinced. Staff seem to either be trained better or these are new hires. Very kind, friendly and attentive . We had visited over the weekend and I do need to point out a few things that are both positive and negative. The negative things -a few are very alarming and glaring and extremely noticeable. First, the cleanliness of the bathroom needs to be improved it is a terrible reflection upon a food establishment when the bathrooms are not clean or stocked with supplies. Most restaurants do not have someone solely dedicated to cleaning the bathrooms and they must use existing line staff to take care of this as well but it just seems like they don't even have enough people to run the business much less have someone do a side job that is as important as keeping the bathrooms clean. All customers will use the bathroom to either produce waste or wash their hands so this is an important place to make sure you give a good first or last impression. The second noticeable thing was they are extremely low staffed throughout the entire day and weekend. I understand that school just started and perhaps some of their help has gone back to school so they are spread thin, but school starts at the same time every year there's no excuse for letting it gets so understaffed when you know what to expect. This results in your service people and your food prepares being cranky ,overworked , stressed and they're just not nice. They are not friendly ,they're not enjoying their job and it shows. Third, there is a average selection on their menu but we always used to order a little bit more so we can take some home and enjoy later. The sushi is not cheap and is more on the costly side for what you are getting. There should be nothing wrong with having extras to take home but the part that was not good is this restaurant is now starting to charge for take-home containers. They charge $.50 per container and the containers are small so it forces the customer to get multiple containers at this price. If you really want to help your customer And support a waste law,then you need to buy a larger container for the same price for example you can get a foam clamshell container where all the pieces would fit for the same price of $.50 rather than the little containers you are using @ 50 cents each which most families would need 6 to 8 to take home any leftovers. Curbing the waist law also includes not having food waste and your customers are going to opt to leave food waste if the other choice is to take it home and enjoy the food and not waste it it's going to cost him an extra 3 to 5 dollars to get containers from the business that should be providing it for free to take on the food they've already paid for.That is absurd and to tell the customer that you're passing it off as a waste charge is ridiculous. Everybody has waste in a restaurant you do not charge your customers for a container so they can take home the food that they paid for already. Also to add an 18% surcharge off the bill right away while I understand this guarantees your employees to get a fair wage it also lessons their interest to go above and beyond in customer service. Or to even provide basic customer serWhy have to do more than their job when they're already getting paid the service gratuity up front? What is good about your business is, your sushi actually is very tasty and while expensive and the other things I pointed out above if you could just fix those things you have the potential to be one of the best sushi places in town. It's a shame that so many small things are keeping you from being at that level today maybe the feedback is something you taken and work on so that you can be the best. I hope management takes comments like this seriously. I hope to read some positive reviews in the future that reflects a change and growth and business practices read more

this was such an odd, off putting experience. we walked through the doors and just...stood there. there was a party ahead of us and the host greeted them. then she walked away and didn't return for an extended amount of time. while we all just awkwardly shuffled our feet and awaited her return, we were observing the restaurant. it looked dingy, dirty, and the vibes were so strange. i saw a child rolling around on the floor then jump up, grab a drink, and walk to serve it to a table. child labor laws...right? that's not normal (or sanitary) right? when someone finally decided to walk over to us, we just let them know we had changed our mind and would be eating elsewhere. i wouldn't even bother trying to the food. the whole place would probably be shut down the minute the health department pulled into the parking lot. yikes. read more

Great concept. I love their food and always have a great time when I visit. Friendly and helpful staff. Try the Double Tuna, Kani Ka, and Hot & Spicy Tuna! Don't forget about the Steamed Gyoza, Steak Fried Rice, and Cucumber Salad. They are still working out some kinks at their new location but it is well worth a visit. read more

Okay, we've been to this place before and it was so good at the lunch time shift. We decided because there was a Groupon we would try this for dinner. Well, it started good. Soup, appetizer... then put in another order for sushi. I got my order, they couldn't find my mother's order. I get my food, it's a roll from what my mother ordered. I am wind up unknowingly get my mother's roll of salmon/tuna. I am highly allergic to salmon and I eat one roll and instantly realize it. I eat my two other rolls, give the one mistake to my mother. Told the waitress she never received her second order and screwed up that order. In the meantime I felt sick because of the salmon and use the bathroom to puke my guts out. All the time we are telling our waitress of the mistakes. She never worked to correct them. So again we place another order. They still mess everything up. The waitress kept apologizing but never made the order right. After an hour and a half of waiting for various orders we are no longer hungry. Duh... We get the check and it's $57 for two dinner orders. We bought a Groupon and of course it was never applied. I got so disgusted I said we were leaving. Finally a nice waitress tried to help us, but she didn't understand much of what we were saying. We asked for the manager but they were on vacation. While the food we did actually receive was good the service was atrocious. I will never visit there again. Save your money. They actually automatically add 18% gratuity and you don't get a choice in that matter. That up front has to tell you something. read more

How many bad reviews does it take for an owner to see that your restaurant is failing? I went in at 8pm on a SATURDAY night. That restaurant should've been pretty busy considering the fact that it's Easter weekend. We walked in and there was one other table. We were never greeted. We had to sit ourselves. A young girl was our server she has ZERO serving experience. She pretty much came up and was like "hey what's up?" She was was wearing what looked like pajama pants and crocs and acting like we were bothering her for being there. I Gave her an order of sweet tea and she came back and forgot the ONE drink With one other table in the entire restaurant. The random little sheets of paper everyone has to fill out individually is stupid and confusing. The staff is not trained properly for a sushi restaurant. We got up and left. The server yelled for across the restaurant "oh y'all are leaving? " and we just said yeah sorry. It seems like it's a common thing for that to happen because she wasn't surprised. We ended up at tequila house right down the street and that place was booming!!! Which means that as an owner you're losing so much money. Being a bartender/ server for over 14 years i recommend getting rid of your staff and finding people that know how to serve. Get rid of that ordering system that you have and be present at your restaurant! Suki Hanna In Orlando is probably one of the best all you can eat sushi restaurants to eat at because they actually care for their guests and make you feel comfortable. Take initiative and fix your business! read more