I tried their $25 burger. I don't know why it's $25. I don't know why wagyu is cooked well done. I don't know why it was that spicy. I don't know if I will come back here again.. read more

The burger was good but the staff needs work. Seemed like she really didn't want to be there.

I completely agree with the other reviews about the poor customer service at this location. Unfortunately, we had a very similar experience with what appears to be the same employee mentioned in several of these reviews. We came in wanting to place an order, but instead of helping us, she simply waved her hand toward the self-service kiosk. She remained seated in her chair the entire time, with her earbuds in and her phone in her hand, and never even stood up to assist us. We then asked her how to choose a drink, and she simply told us, "Everything is there on the screen," without making any effort to help or explain. What was most disappointing was the attitude and lack of basic customer service. We understand that employees can be busy, but this was not a busy situation (we were the only person in line). It felt like she simply did not want to interact with customers. After reading the other reviews, it is concerning to see multiple customers describing very similar experiences with what appears to be the same employee. These don't seem like isolated incidents. I honestly don't understand how an owner can continue to allow this level of customer service. The food may be good, but customer service matters too, especially when customers are paying premium prices. I hope the owner takes these repeated complaints seriously and addresses the issue. Good luck with the business. read more

I don't enjoy writing reviews for mediocre experiences. It's difficult to really pinpoint if I wasn't pleased with the food, or the service. Allow me to explain... Tucked into the back corner of the food court, it's not the most noticeable of offerings, but I saw the sign and decided to give it a try. I ordered the OG 1/2 lb double smash burger. It looked delicious, and exactly what I'd expect... two smashed patties, some grilled onions and melted cheese between two buns. Done. Should have been a home run right there. I ordered at the kiosk; burger and fries. I saw the cook at the grill top make -- what turned out to be -- my burger instantly, and then place it into a bag. Then, I stood around for over 10 minutes before someone else came out, and put the fries in the bag too. Then, it was another few minutes before that guy decided to call out the order number. It's not like it was busy.. in the whole time I stood there, one other customer placed an order at the kiosk. So in the end, I enjoyed relatively fresh and hot fries (which were actually really good), but a lukewarm and somewhat dry burger. So it's hard to tell if the burger really lacked flavor, or if it had just dried out from sitting around for 15 minutes before being eaten. All-in-all, I think the potential was there for me to probably give it another try at some point. But, definitely not the experience I was hoping for. read more

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Ordered burgers for takeout. Decided to get the swagyu smashburger which was one patty with the fixings and a brioche bun. The bun was light and fluffy and definitely made the burger bigger. The patty was a thin piece of meat with cheese on top. We ordered a side of onion rings (with ranch) that was pretty decent tasting and still had the crunch factor after 20 mins. I'm not sure if I'd pay $18 for the smashburger again. And I'm not sure if I could taste the difference between the American wagyu which is cheaper by several bucks vs the smash. Located in the food court, I would recommend this place only if you're really craving a burger. read more

Swagyu Burger - Onion rings - Burgers Near Me - San Diego, California

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I ordered the classic combo. The burger was tasty. The sidewinder fries were crunchy and well seasoned. I'm not able to tell the difference between the American or Japanese Swagyu when it's in a burger pattie. Overall, it's good, a bit pricey though. read more

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The worker was nice but the food is def not worth it. The smash burger isn't even crispy and the meat is not good

I've been waiting to try Swagyu so when I saw this place in the UTC Mall food court, I had to order a burger. I ordered the 1/4 lb classic cheese burger for $15 and fries for $6. Unfortunately this didn't live up to the hype. I was disappointed as the burger was average and kinda dry. The fries on the other hand were moon shaped... they were crispy and good. Honestly for the price, there's other smash burger spots that are more flavorful and possibly less expensive. This was nothing special to me. I Left feeling not very satisfied. Maybe the mall is different from other locations. read more

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I've never been treated this disrespectfully at a restaurant like Swagyu UTC. 1. This location has repeatedly closed before 6:30pm over the past year. When I called to order, the employee refused to pick up numerous times and later stated, "It's only me. I don't want to take more orders." 2. This week, I ordered a cheeseburger through their website, which includes lettuce, tomato, onions, and the regular toppings in the order description. I made sure to leave the "no lettuce", "no tomato", "no secret sauce" boxes unchecked. However, the burger I received had no toppings, only the patty itself. When I asked about the missing toppings, the employee threw my burger away and told me it was my fault for ordering incorrectly. When I showed them proof of my order details, they reacted that it was "not our fault" and claimed "we don't work here," despite actively working at the location. After discarding my food and leaving me with nothing, I was told I'd have to call a manager for a resolution. When I asked how to contact the manager, I was first told there was no manager, then the employee called the manager herself and told me I was "not allowed" to speak to the manager because "he surveils us and we can't get into trouble". 3. The employee proceeded to state, "We don't care about online. It's your fault for not ordering in person." When I asked about actual closing hours for in-person orders, I was met with hostility. Mistakes happen, but the lack of accountability and unprofessionalism here are astounding. read more

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They literally closed while I was in line, not a word, no I'm sorry. She just turned off the menu and walked away. Very disappointing read more

Swagyu Burger - Burgers Near Me - San Diego, California

This place has the most laziest workers you can find in this nice mall... i approach, the cashier that was on her phone behind the counter and said (excuse me, can you please wet my napkins, so I can clean my table) this girl had the audacity to tell me """""by Law we are NOT author to provide wet paper towels or wet your paper towels"""" sorry it's the Law....... WOW, that's the Law of being lazy, ... this happened on Sunday at 3:30pm it was 2 female workers.. I recommend.the owner of this place to fire this people.. this girls thought they were at national city.. FYI, the place was empty, no line, no people waiting to order... read more

Was doing a little shopping at the mall and got hungry so I wandered into the food court. I was pleasantly surprised to see Swagyu Burger Staff was friendly and greeted us promptly, asked if we had any questions. I ordered the single and the sidewinder fries. They whipped up the order pretty quickly, it wasn't really busy this particular afternoon. My food was amazing! Just as amazing as the original location in IB! So happy to see them in UTC. I hope they stay for good! read more

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I was really excited to try Swagyu Burger and had high expectations based off of my experience with the Swagyu in Pacific Beach. They recently took over a space in the Food Court at UTC and will have to compete with other burger joints like Queenstown and Smashburger. Great staff, very friendly, and they took the time to explain the difference between the regular (cheaper), wagyu burgers and the swagyu burgers. The food came out pretty fast but also, there weren't that many people ordering. Since it was my first time here, I decided to try what they are known for, and that meant paying a premium. 1/2 LB Classic Burger: Swagyu is a blend of Wagyu Beef and A5 Japanese Wagyu. And the high price is because of the blend of these premium meats but honestly, I don't think you would be able to tell the difference between the cheaper burger. At least for me, the patty didn't stand out over regular patties. And this was such a messy burger. I don't know what was happening but it just fell apart with every bite. The flavors were decent but not good enough to justify the price. Sidewinder Fries: Thicker cuts of fries, almost like wedges but they have a little twist to them. Seasoned pretty good. I like fries with more crunch but if you like fluffy insides for fries, you'll probably like these. I really wanted to like this burger but for the price, it was disappointing. read more

Swagyu Burger - 1/2 LB Classic Burger and Sidewinder Fries - Burgers Near Me - San Diego, California

We are so excited to see a new burger place in the UTC mall food court! Swagyu Burger is specialized in using the premium Wagyu beef for burger patty. We ordered two classic burgers with a side of sweet potatoes fries. The burger was so so. I liked the sweet pickle in the burger, but it's hard to tell how the burger has a different kind of patty. Overall, we weren't impressed. It's similar to any other burgers to us. read more

Swagyu Burger - Cheese Burger Sweet Potato Waffle Fries Mexican Coke - Burgers Near Me - San Diego, California

One of the newest locations of Swagyu Burger occupies a far corner suite at the food court inside the Westfield UTC Mall. Chef Steve Brown has recalibrated his lineup of restaurants and focused on the burger concept. As its namesake, the Swagyu Burgers were the featured products. Two quarter-pound smash patties made up of a mix of American, Australian, and certified A5 Japanese Wagyu were served on a buttered potato brioche bun from Sadie Rose Baking Co. Four varieties with different toppings were available that ranged in price from $23 to $28 for the half pound burger. If you wanted a less premium item without the A5 Japanese meat grade, then the American Wagyu Burgers also had four choices. What I liked about this set of burgers was that you could order one, two, or three quarter-pound smash patties. Sandos, sides, drinks, and shakes were the other menu categories. The sandos included a veggie burger, a grilled cheese sandwich, and a cheese katsu version. I decided to order the 1/2 lb "OG" Burger without any sides. The two Swagyu smash patties were dressed with New School American cheese, house-made pickles, and secret sauce. The patty blend was 2/3 F1 Wagyu Beef and 1/3 A5 Japanese Wagyu that was delivered from their butcher shop. The meat was tender, however it was difficult to distinguish the high quality beef as opposed to when it's served as a tenderloin or other cut on a dinner plate. The $20+ price point was understandable for the Swagyu Burgers, but they may be more challenging to sell to young families who patronize the food court because of the ice rink at the ground level. I gave a rating between three and four stars for my experience at Swagyu Burger. read more

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You never know what new place will appear in the UTC food court.  The latest spot is Swagyu Burger.  I loved the Swagyu burger I tried at their now closed Pacific Beach location.  This visit I tried the triple american wagyu burger.  Sadie Rose bun was toasted and had a nice mild flavor, soft, and fluffy.  Lettuce was crisp and had a mild flavor.  Tomato was fresh and juicy.  Wagyu was tender and had a nice beefy flavor.  This was a pretty good burger.  I would have loved it with the addition of some bacon to add a smoky and salty flavor. Onion rings were crunchy and had lots of fried onion flavor.  I noticed they used fresh very high quality oil as there was no bitter after taste. Staff was friendly and efficient.  Swagyu uses very high quality ingredients.  I love the bread from Sadie Rose. read more

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I'm not sure if I'm a fan of doing a smash burger with wagyu. What's the point of getting a cut of meat that has more fat only to smash and crisp it up? How much different is doing a fattier mix of cheaper cuts to get the same effect for a lower price? Happy to have my thoughts changed. That said, I enjoyed my interaction and service from the workers, but that's about it. read more

It's quite expensive and it didn't seem like there were options to make burgers a combo you need to order fries on the side. Onion rings and fries were too salty and there are just better smash burgers out there for a similar if not lower price. read more

Swagyu Burger - Fries and onion rings - Burgers Near Me - San Diego, California

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I was really looking forward to trying a Swagyu burger but is was an utter disappointment and nothing special. There were only 2 people working at a not so busy time and it took forever for me to get some attention to place my order. The food court was fairly quiet with plenty of seats so I couldn't quite understand what was taking so long. When I was finally acknowledged, I ordered the 1/2lb OG Swagyu Burger with Sweet Potato Waffle fries. It took about 30 minutes for me to get my food and only after I questioned why other people behind got their food before I did. Apparently they couldn't find my order and totally forgot about me. Ultimately the burger was a little greasy and the sweet potato fries were soggy and not too sweet. A perfect waste of my calories. read more

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I'm going to start with the good and what I felt was the life saver of this spot. The fries are out of this world amazing. Literally the best fries I've ever had in my life. Will come back just for the fries. So I tried the $23 waygu burger and literally at that price point I was expecting so much more. In n out was better and more melt in your mouth then theirs. By taste only it should have been at a $12-13 price point and I would have given them 4 stars. Wasn't impressed whatso ever on that but man the fries were heavenly. read more

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Swagyu is located in the back corner of the UTC mall food court and could be easily missed while looking at all the food options. They have 5 options of burgers, three American wagyu and 2 Japanese wagyu. We ordered a single cheeseburger and a double cheeseburger with tallow fries and onion rings and two cans of pop. This was a total of $60 with tip so can definitely be on the pricier side. The burgers had really good flavor with fresh toppings. The bun was good however it can consume the burgers a bit since they are smash burgers, especially the single you're getting a lot more bun than burger. The tallow fries were very good but a bit pricey for the $12 price tag. read more

Swagyu Burger - Double Cheeseburger - Burgers Near Me - San Diego, California

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Very good burger With Fluffy bun service was ok It is Inside the food court which can get pretty loud A bit Too pricey read more

Swagyu Burger - Cheeseburger - Burgers Near Me - San Diego, California

The burgers here are delicious and the service is super friendly! Burgers are made to order quickly, juicy, and well seasoned. I love their sides as well. The quality is well worth the splurge, you can taste the quality ingredients they use. read more

Swagyu has incredibly juicy and well-seasoned smash burgers that are just as filling as they are delicious. Their fries are uniquely shaped as well having a shape that resembles that of a tornado potato and curly fries. Their fries are not only thick and dense, but they are well seasoned and are a must have pair with the burger. I only come here to eat their Western burger due to the nice sweetness that pairs with their meat. My only gripe with this is that the food is quite greasy and it is definitely one of those spots that you SHOULD probably have once every few weeks. Service is fast and the workers are chill as well so that is a plus. read more

If you're a burger lover, run, don't walk to Swagyu Burger at UTC Mall! Their OG Smash Burger is an absolute game-changer. From the first bite, you can tell this isn't your average burger--the juicy, perfectly seasoned Wagyu beef patty is smashed to perfection, creating those irresistible crispy edges. The bun is soft and buttery, the cheese melts beautifully, and the house sauce ties everything together with just the right amount of tang. It's simple, yet everything you want in a classic smash burger elevated to the next level. The staff is friendly, and the vibe at UTC makes it a great spot to grab a quick, satisfying bite. Do yourself a favor and try the OG Smash Burger--you won't regret it. 5 stars all the way! read more

My boyfriend and I both ordered a classic smash burger expecting something special, but it was a major letdown. For the premium price, I expected quality and flavor, but the patty was dry, and completely overshadowed by the brioche bun and toppings. We also ordered the sidewinder fries, which resembled a potato wedge, they were super crispy but too thick for me . Nothing justified the high cost. Definitely not worth it, and I won't be coming back. read more

The staff was nice, they recommended the 1/2 lb og burger so we got two of those and a set of onion rings. Unfortunately then burgers were really dry and flavorless/bland. Neither of us finished them., Very disappointing, we had talked about swagyu a lot prior to going. I doubt I'll go back. ‍ read more

Swagyu is definitely a cut above other burger chains. The food is consistently amazing and the customer service is top tier. Chris and Luis are always so personable and make the experience. Highly recommended anyone visiting the UTC mall to stop here for lunch or dinner. read more

Swagyu Burger - 1/2LB Smash Burger "OG" A5 Shoestring fries - Burgers Near Me - San Diego, California

My wife and I came here with our son, right when we walked in the employees looked annoyed that we had a baby with us. The facility was extremely dirty with only two other customers in sight. The tabletops were sticky, crumbs on the seats, bathrooms disgusting and they had only been open an hour by then. Our food was very expensive for the quality. We were really looking forward to our first Swagyu experience and It fell wayyyyy below the expectations. I spoke to someone via social media who promised to rectify the situation and also fell short with empty promises. Super disappointed with this company's integrity and professionalism. read more

I've never been to a place so unprofessional it's kinda disappointing. the girls there don't look like they even know what's on their menus I waited forever for my food and didn't get my shake which costs 7$ and then I finished my burger and the girl asked me if she forgot my fries after I literally told her I only ordered a shake and burger. it's hard to be nice when people seem clueless to what their job is. so I just simply walked out because I've waited now 20 minutes for a shake and the girls don't even look like they remember what my order is which is weird considering there is only 2 other customers in the last hour there. the burger is not worth the 18$ I spent on it and I can't vouge for their shakes for obvious reasons. I like trying new places but if your gonna charge this much for food you need to have the customer service to actually match it the customer shouldn't have to tell you how to do your job or make the food etc I've talked to people who are stoned on weed who are more competent then the girls here I honestly hate leaving this review but I'm a man of principle and this just seems like a joke of a business read more

If you are in the mood for an outstanding burger, look no further than Swagyu Burger in UTC. I ordered the American Western Burger. This burger was SO delicious that I savored every bite and was kinda sad when I finished. Definitely better than a certain celebrity chef's in Las Vegas. read more

Swagyu Burger - Burgers Near Me - San Diego, California

Anyone who doesn't write a 5 star review about this place is trippin. One of the best burgers I've ever had. My burger was cooked to perfection and it truly hit the spot. I'll be back read more

Swagyu Burger - 1/2 OG Swagyu Burger - Burgers Near Me - San Diego, California

This burger is just not very good. It has a rather bland taste and the bun was not fresh. If you really want the best smashburger go to Tanner's Prime in Oceanside. It's worth the drive. read more

My son said Dad let's try a Kobe burger, joking. I just saw a video on Swagyu Burger and said sure! I should have known this was a bad idea. We spent $70 for two burgers, one fry, and two Mexican Cokes. That's expressive, especially in a mall food court. While the cost was high, In and Out is better! Worse, they are in the UTC food court. Maybe it would have tasted better if we were in a nice restaurant? I even paid the 15% tip when ordering at the corner and even picking up our food. UTC has wealthy clientele and this is a good burger if cost means nothing. To me, it was way too much for too little. The guys behind the counter were great and we were the only people eating. I'll enthusiastically pay $6 for a better tasting double double next time. read more

Service: 6/10 Waited a long time for a couple burgers, but the workers were very nice. Food: 8/10 The meat tasted really good and the burger was obviously made with high quality ingredients Price: 6/10 The burgers are really pricey. Not something I would get a lot read more

Swagyu burger is really good! They have really tasty and high quality burger ingredients, one of the best in the area. They have the best fries at the UTC mall read more

The food was delicious, and the customer service was even better! Chris was awesome and patient while I decided what I wanted. He definitely knew everything about the product and was very helpful. read more

You can tell the meat is high quality. The OG burger is really good. Luis and Aaron were very attentive and fast.

Bomb swagyu burger made by Luis! Delicious and will definitely come back again. The top meat is a little expensive but worth a try

I particularly hate mall food but I found myself hungry while at utc mall. I walked the food court and decided to try swagyu burger and I was pleasantly surprised. The cheese burger was fresh, tasty the perfect size and reasonably priced. I would definitely have the burger again. read more