Really enjoyed my experience here. Rami was so kind! This was my first time shopping at an outlet and unfortunately my experiences at other stores at the outlet weren't good. But Rami's customer service made up for that! I learned if you have a Swarovski account, you CAN use it at outlets as well. According to other shops I went in to at this outlet, that wasn't the case. But Swarovski allows you to use your account, your points, etc. at all stores. This location had a great selection and even some items I've never seen at the shop I usually go to in a regular mall! I ended up getting a cute charm bracelet and all the charms! I definitely recommend going here. The other employees were very kind and friendly as well! read more

Not sure what all these negative reviews are about! When I walked in they greeted me and let me try on multiple accessories. I was not planning on buying anything but they were very nice lolll and I ended up getting this multi color bracelet! It's really dope I'm not a huge jewelry guy but this multicolor strucc out to me. - also I'm heading bacc for the tennis bracelet Shoutout to the Swarovski associates very helpful and chill people read more

Swarovski - Jewelry Near Me - Commerce, California

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The heaven of crystals! Great service, ok selection and great value. The only thing that caught my eye was the dusty store! The displays were so dusty and it needs to be cleaned. The other thing they were out of stock for so many items that i asked. I needed to buy a gift and i ended up to buy a beautiful earrings because they didnt have what i wanted but again i saved on the ring so it was a win-win situation. Reasonably priced in a great value so no regrets! read more

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Worst customer service and shopping experience ever seen. The shop assistants care more about gossiping and chitchatting about their cooking receipts than talking to customers. read more

Very friendly staff, large selection, good sales prices on some items, worth a visit if you are in the area and looking for a gift for someone or an addition to your collection. read more

The workers at the Swarovski store are assholes. I told them I was shopping for a gift but wasn't looking for jewelry and before I could finish my sentence with "because she's allergic to most metals" they told me I was in the wrong store. Literally, "You're in the wrong store." So thank you, repugnant and off-putting Swarovski customer service, I hope you enjoy the emptiness of your store since you take apparent joy in running off customers who come in specifically to spend money. I took the worker's advice and left the store. read more

Unbelievable, I'm shocked for customer service. They are so rude, unprofessional, all employees inside the back door, no one is there when you entering. I wasn't happy with my purchases and decided to return. I paid with Apple Pay. The time of return they asked for receipt and I stated that purchase was made by Apple Pay and you can find my transaction easily. They have no idea about it and refuse to help me with return. They just repeating "need the receipt " . Veronica had no idea what is APPLE PAY. All other big stores and malls able to retrieve the purchases with APPLE PAY but store like this one No, can't. It's took me 2 ride to store, back home and finally return it. It's will be my 1st and last purchase with Swarovski. read more

I went to Swarovski to return a gift I received. I went in and told the employee I wanted to return the items as I didn't like them. She said I needed the original receipt, not the gift receipt and they will definitely return the items for me. I went back a few days later with the original receipt, just like they told me to, and tried to make the return. They said 'you can't return it go to the original store because they are earrings' he said 'the original store will return it because it doesn't have a final sale stamp but we won't return it for you' I told him the other employee a few days ago told me she could return them. He gave me a really hard time and I wasn't able to return anything. They have the worst customer service and go out of their way to give you a hard time. This is the last time I ever shop at Swarovski, they really know how to make people hate the store. If I could give them 0 stars, I would. This is my first negative review ever. read more

I often stroll through this store, and everyone who works here is a total beautiful boss. They are so helpful and anytime I've gone have done above and beyond expected. And... all the shiny! :) Always have great deals here! read more

The customer service here is so bad. They seemed reluctant to serve me either because they genuinely didnt want to or they thought i was too broke to afford anything. When i finally received help they couldnt even answer the simple questions i had like what metal its made out of. When i finally got the ring i wanted i checked out and the same rude lady checked me and that was even more unpleasant. She asked me who helped me and i unfortunately didnt ask for a name and she asked her other coworkers who also didnt know their name. Who doesnt know the name of their coworkers? Additionally, it was really unprofessional of them to yell at each other saying "who is it?" & then they argued w each other and said "whatever i'm giving it to mariah" right in front of me, a customer. They even printed final sale on my receipt but didnt even tell me about it. Overall, theyre extremely rude and i wanted to even pull out my purchase because of how uncomfortable i felt and how unprofessional they were. read more

This location is the absolute worse. They're simply some of the most dishonest people I've ever encountered. I went to return items on two separate occasions and was blatantly lied to both times. It wasn't until I offered to keep the merchandise and do a chargeback with my credit card did they find a way to accommodate the return. Save yourself the aggravation and spend your money elsewhere read more

Thanks to the ladies for troubleshooting a pick up issue! Although I couldn't pick up my item today due to a miscommunication, the staff offered various options to help me get my item in a reasonable timespan! Good luck with the rest of Black Friday, blessings to you and your families :) read more

Every time I come they help me with a nice and friendly smile. I leave the store happy. Thank you Swarovski at Citadel mall. Anissa is my favorite and the rest of the team is very friendly too. read more

Great customer service &great deals every time! I recommend shopping at this location. Thank you Swarovski!

Like an earlier reviewer, I experienced deceptive pricing and poor customer service at this Swarovski location. The store had a small table with sales items on it, marked with a large sign that said "$19" without any fine print. When I went to pay for one of them, the saleswoman, Betsy, told me that it was actually more expensive; I remarked that the sign seemed misleading and she gave me a matter-of-fact, one-word response: "Yes." Actually, curt responses had been the hallmark of my and my family's entire interaction with Betsy up to that point, even when my mother had asked to see a pair of earrings in a display case. I can only surmise that she was having a spectacularly bad day. Still, it seems unprofessional to take out your bad mood on the customers. In conclusion, be very wary of pricing when you shop here, and don't be surprised if the employees are rude. read more

I took every pen set they had. Over $900. Ran the $30 amex offer. Full price here for pen sets. Just like retail store price. They did a GREAT job bagging it for me. read more

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Aside from my favorite Swarovski store at the Cabazon Outlets, this store has improved with customer service by a ton. Tanisha here has been my all time favorite jeweler expert, knowing about all the sales and promotions, inventory, and any additional discounts you can possibly get. Aside from her mastered knowledge of the brand and sales, she takes the initiative to take my contact information and call me whenever new sales start. She even asks me what I'm looking for so she can check on their sale for that item!!!! Talk about customized first class service!! Make sure to ask for Tanisha when you're there. The entire staff is also extremely friendly and helpful, making you feel super welcomed. read more

I bought some stuff for the holidays and prepared for valentines. All the employees are very knowledgeable, helpful, and nice. Great attitudes all around, I know it can get busy, being the outlet. Professional customer service from top to bottom. read more

Horrible customer service. Came on 7/22/17. There's a bunch of employees in the store but every one of them is just standing there giggling. Victor was nice when he eventually came to help me check out. Saydee was a complete waste of store space. She just kept on chatting and giggling with the other employees and talking about how much she loves pieology. Completely unprofessional and showing no respect for customers. read more

I signed up for SCS membership in March 2018. I never received my membership gift which is the main reason I elected to buy a membership. I contacted customer support a few months ago and was told that the membership gifts were running late. The agent explained that it would be shipped in about 6 weeks. As of December, I still have not received my membership gift. I really wanted it for Christmas. I called customer service (again) and asked that SCS ship the gift to me before Christmas or refund my membership. The agent was not empowered to do anything other than take a message. I haven't received a call back. Im so disappointed with SCS. SCS used to be a high class organization that provided quality and value to collectors. It appears that my membership was completely worthless. read more

I wasn't happy with the original item I bought , wanted a refund , walked into the store and told them and they looked at me like if I was crazy and didn't want to do a refund only an exchange and kept pushing me to pick something else . which I was open to but they didn't even have my ring size in other rings to start off with . They still didn't want to give me a refund . Got annoyed and decided just to stay with the item I wasn't even happy with . Yet when I was walking out I could still hear them talking about me , completely unprofessional. read more

Came here to buy a candle stand. saw an employee taking rudely to a customer and emphasizing she is the manager. Ha. Huge turn off for me and I immediately left without buying it. read more

If I could give this store management team a 0 star I would!! As customers we pay a pretty penny for the Swarovski Items, high price you would expect high customer service! WRONG!!! Low class service is what you can expect at this store, NEVER again will I walk into this store and I encourage everyone to stay away!!! Even with a receipt and Item in original packaging, that I received from the store they would not give me my money back! I wish I would have read the numerous yelp reviews on the horrible customer service this location has, prior to making a purchase at this store! read more

Bought a necklace here and tried to return it after I changed my mind. The cashier said we couldn't return it because it was over 60% off BUT they never told me it was final sale at the time of purchase like all stores do. When I bought it, they gave me a receipt with the word copy on it and when I went to return it they accused me of returning something before. read more

Citadel outlet (7/10/20 about 4-5pm).The store manager was very disrespectful, unhelpful & unprofessional . Per my experience, whenever I went to any Swarovski shop they are very nice, helpful, welcoming and professional, but in this case the manage was very disrespectful. I had a defected item and also and also an exchange one that per Glendale galleria Swarovski my request could be honored. She rejected me in a harsh way and when I told her That Glendale store said different things she called Glendale store and instead of talking in front of me she went to a room on the back and when she cane back she told me that outlet policy is different than store & without apologizing that she judged me as I'm a lier .she just left the front desk and went to a customer . Also regarding the defected item : the stones came off after short period of using & at the same store a few days earlier one of the associates told me that if I have original box and no receipt that's fine they can exchange it for me , & again the store manager in a harsh way rejected me and said they can just pay minimum price !!! How come associates and manager understanding from a policy is different!! I drove all the way back to outlet to exchange the defected item and I confronted an unprofessional manner . Also , I had an item to exchange which they said I have to go to store and outlet cant exchange it after 14 days . !! Really disappointing. read more

yesterday I came to Swarovski store at Citadel outlets Mall, I just wanted to exchange my bangle because its color was different from the one I like.The sample, the color, was presented in the store was different from the one I received. The employee of the store who maybe the best beautiful in this store disagreed my suggestion. Her way in talking with me was like I am a beggar. I showed my receipt to her. The receipt said, " Items returned without the original security tag attached or a damaged tag may not be RETURNED." when I bought the bangle, it didnot have a security tag already. Anymore, I just wanted to exchange, NO return, the another one with the color I like, so she continued that , " Return or exchange are the same meaning." and she strongly disagreed my suggestion and walked away discourteously. After that, I saw another employee in this store who was very helpful and nice, and this woman helped me to exchange the bangle easily. The matter I want to talk here is training and punishment for employees about their behavior to customers is VERY important. If not, Swarovski will be lost customers. read more

the service is so worst... I intend to buy the cross necklaces... The display shows the price is $89.- ...At the cashier when I want to buy that cross necklace..., the sales person said that the system shows the price is $99.- instead of $89.- Since they put the wrong price on the display..., they should honour the price.... But the manager rejected to honour the display price and insists that the price is $99.- What the worst service it is.... It's the store's mistake of putting the wrong price... As a manager..., you should honour that display price .... I think the owner should teach the manager how to manage a good service to the customer and should honour the display price since it's their mistake of putting the wrong price .... read more