This place is amazing, don't be fooled by the price, the plates are huge! I love their vegan options and that they list out where all their produce is purchased from. They could use some help in the customer/service/relations department, but it doesn't bother me. read more

I ordered a hummus crunch salad and it was missing olives and chickpeas. When your order is missing ingredients you must complain online to a chat bot that will give you $5 toward your next purchase. Great, now I can spend MORE money at sweetgreen to buy another salad as a consolation. read more

I really like sweetgreen and have been going to the one in Palo Alto regularly since they opened, but this particular outlet is just A-OK. The people who work there are nice, but the service is quite slow. Despite having 4-5 people running the store behind the counter, at any given point, only one person takes orders (don't know about weekday lunch times since I usually just get dinner here). When I try to flag down someone else to help me out, they often ask that I wait even if they're not particularly busy. The salad itself is great. Fresh ingredients, seasonal menus, and the whole shebang that you'll come to expect from the chain. I'd be happy to increase my rating if their service was a bit faster. read more

I hate to leave a two-star review for an eatery that I really want to like, but I'm trying to get the attention of other customers and hopefully staff and/or management, too. The customer service here is NOT GOOD. The servers in the salad line always seem to be poorly trained, rushed, and inattentive to what the customer wants. Some of them are unpleasant, too (though some of them are nice). Two recent examples: (1) I ordered the roasted cauliflower salad bowl. The server forgot to put in the cauliflower (I was watching her every move, since Sweetgreen was quiet and I had nothing else to do). "Excuse me," I said, "I think you forgot the cauliflower." "No I didn't," she replied. "Are you sure?" I asked "Could you please show me a piece of cauliflower in my bowl?" Annoyed, she dug around with her tongs. Not finding any, she signed and tossed a few small pieces of cauliflower on top, then moved my bowl toward checkout. "I'm sorry to complain," I said, "but since cauliflower is supposed to be the main ingredient here, I was hoping I could have a full scoop of it." She complied, but didn't make eye contact, say sorry, or anything. Wow, I've never had to put up such a fight for a cauliflower bowl that contains cauliflower... (2) I ordered the curried chickpea bowl with tofu instead of chicken. The ingredient list said it included baby spinach and shredded cabbage, which I assumed were in roughly equal proportions. When the server started out by packing my bowl completely full with baby spinach, I asked, "Would you mind putting in a little less spinach and a little more cabbage?" He looked at me like I had two heads. "The greens listed for this bowl are spinach and cabbage," I said. "I was just hoping to have them more like half and half." He stared at me, blinked, said some words to his colleague that I couldn't hear, and then passed my bowl to his colleague. OK, well... So I repeated my request to the other server, who finally took out a pinch of spinach and replaced it with cabbage. But then at the end of the line, he heaped CHICKEN on my salad (I am vegetarian). "Oh no!" I said. "I asked for tofu instead of chicken." So he picked the chicken out - most of it, anyway - and threw it in the TRASH. I hate to waste food, so this made me really disappointed. Maybe he couldn't reuse the chicken because it might have come into contact with an allergen in my salad, but then why didn't he ask me if I was OK with shreds of chicken clinging to my vegetarian salad? Argh! - - - - - - I think part of the problem must be that there's a lot of staff turnover here. I've never gotten the same server twice (after eating here probably 6-8 times), and even when I order one of the standard bowls, my server always has to glance up at the menu to see what's on it, as though they've never heard of it before.... Anyway, you're more likely to have a good experience here if you order something exactly off the menu and if you don't particularly care about the exact proportions or ingredients. Custom preparation is really not their forte. If you definitely want a particular substitution or change, be prepared to watch your server like a hawk every single step of the way. Other than that, I like the food here (they're a little heavy on the greens and skimp on the other ingredients, but the dressings are always good). And it's nice to have a quick, healthy salad option for lunch. But I've gotten so frustrated by the customer service that I will think twice before coming here again. read more

Today I picked up my to-go salad and it had a piece of plastic wrap in it, so I'm not sure I'll be eating here much in the future. It was a large piece and appeared to be part of a plastic bag that the lettuce was packaged in. Wait time: This place gets really crowded during lunch (about 25-30 minute wait), so I started ordering my salads ahead and picking them up. They are almost never ready on time, so I started going about 10 minutes later than the time it says it will be ready and so far, so good. Online ordering: I always order my salad with the dressing and lime juice mixed in. However, every time I pick up my salad, the dressing and lime juice are always separate and I have to mix them in myself. Only one time they were mixed in, and once there was no dressing at all. The salads I've had here taste good, but I'm not sure I'll be coming back much since they are inconsistent. read more

Customer service was horrible today. The worker told me they completely ran out of Kale during lunchtime. Then, 1 minute later the manager came out with Kale. When I questioned the discrepancy, the manager very sternly told me she informed her employee to stop serving Kale, but changed her mind. Huh?! Plus, there's a way yo really the message that doesn't make the customer feel like they wanna walk out and patronize a different location. Other that the horrible service, the food is always great. read more

The Bottom Line: Delicious, creative salads that are generous and fast. Try: Mexican Corn Elote Bowl Harvest Bowl Pro: The salads are full of textures and flavors. Sweet, crunchy, savory, soft, crispy, refreshing. They are also generous enough to get you full. The restaurant is fast casual, so you can be in and out. Staff can be pretty flexible with additions and subtractions, too. Con: Very limited options, but! The ones that are there are really good, and you have the option of crafting your own salad. Also, remember that they have a seasonal menu. read more

I like being able to be healthy when pushed. This place makes it easy for me to accomplish that (: 1. Kale Caesar - ALL HAIL THE CAESAR! It's fantastic! Lots of chicken and the shaved parm is what makes it great. 2. Curry Chickpea Chicken - Filled with roasted chicken, chickpeas, carrots, cabbage, raisins, cilantro, toasted almonds, quinoa, spinach and curry yogurt dressing. Dude, so epic. I had half and then an hour later while starving.. inhaled the other half. If all salads were this good, I'd be on a salad diet. 3. Harvest Bowl - Kale, apples, sweet potatoes, roasted chicken, goat cheese, toasted almonds and vinaigrette. This one used to be my main squeeze before I was hailing Caesar. Anyway this bowl is pretty tasty as well and filling fo sho. read more

Came here months ago but the incident I had was so memorable I had to come back and write a review After waiting in line for about 20 min (this was pre COVID), I approached with a "Hey, how's it going". Without saying a word, the guy gave me the meanest glare and gestured with his head as if to say, hurry up. We all have bad days but I just thought that was funny. Haven't been back since, but the salad was ok read more

It's really good when they get your order right - overall I like this one more than the Palo Alto location. But I just ordered a salad, and they completely forgot to give me the dressing and bread. I can live without bread but the dressing is what gives the salad flavor :( read more

Amazing salads. Great service; Zoe is amazing! We have been continuously impressed by the quality of our meals from sweat greens. Every salad ingredient is fresh and delicious. Lots of good options. read more

Salads are not my meal of choice. They have to be pretty unique and/or spectacular for me to order one. Luckily, I learned about sweetgreen from a Yelp event a few years ago, and I fell in love with the bowls! If anyone is making salads and healthy food right, it's sweetgreen. I've been back a few times as more locations have opened up around the Bay Area. The company really stands behind organic, locally-sourced ingredients, so they have a lovely seasonal menu. But I wrote this review to say: hands down, the ginger miso dressing is THE BEST salad dressing I have had. Unfortunately, it comes with a hefty price tag. (Meme insert: https://instagram.com/p/BeEZGqlFbp8/) It's outrageous that veggies can be so expensive, and the restaurant itself has a classic Chipotle-style setup. But there's not really any other place like it, and you can enjoy these vibrant bowls guilt-free. I recommend ordering online if you're in a rush. read more

It's healthy food, the portions are big. The wait id short, there is outdoor sitting, the downside is the options are limited...

Kale yeah! Thoughtful menu. Thoughtfully curated ingredients. Tasty eats. Feel free to swap out ingredients. Personally, I'm not a fan of raw beets. I love the variety of salads and bowls, but if you don't like what they've made up, feel free to modify to your liking (pay for extras or premium ingredients) or build your own bowl. I really like that they are clear on the pricing for the premium items when you build your own bowl, because I can see some sticker shock possible. A friend of mine built his bowl into the nearly $20 range. It starts out reasonable with base (salad/grain) + 4 non-extra cost ingredients + dressing. I don't agree on some of the items being premium, such as shredded Brussels sprouts +$1 or curried cauliflower +$1, especially when they barely fill the scoop to the rim at this location, but they do offer yummy premiums like steelhead trout, chicken, avocado, falafel. I love the idea of made to order healthy food, but this location leaves me craving slightly more food. LOL. They just need a few thoughtfully curated craft beers on tap. (Not just IPAs, please) We're downtown, after all! read more

Good salads, good options, well designed app but a tad expensive and extraordinarily slow service. If they halved their prices I could accept the super slow service. Also I wish the falafels were a bit more fresh. They are more often than not dry and hard. read more

This review is based on several visits over recent months. The food quality is good--the ingredients are fresh and they have a good approach to menu and building your salad. Two problems with the Castro St. sweetgreen: 1. The staff takes an unreasonably long time to clean up the tables. There just doesn't seem to be any urgency. Several empty tables had dirty plates and nobody attending to them. 2. On today's visit, my salad choice had blue cheese. Halfway through I found it. It was comprised of one massive ball of blue cheese, not mixed together. Same with the big ball of rice. This was confusing, since the man in the middle mixing station took enough time to have distributed everything evenly. I've had good food, I really want to like this place, but I'm considering giving up. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - One massive blue cheese clump - Salad Near Me - Mountain View, California

Came here twice. Once for lunch and a second time for a to go order. The first time I went, the staff was very helpful and efficient. The second time, my server didn't know how to build the salad and kept asking me what ingredients to put in it. I wasn't even building my own! Other than service, the salads here are amazing. So hearty, beautiful, and full. I appreciate establishments like this who gears towards sustainable, healthy, and green lifestyles. They don't even accept cash because it calls for a large carbon footprint! So be sure to carry your credit card. My favorites are the harvest bowl and tahini greek salad. Fresh ingredients that you can see them washing and chopping right through a big window. Maybe they're just in the middle of training new staff members, but hopefully it gets better! read more

Horrible trouble ordering. We arrived in person at Mtn. View location to order and it took us 30 min. to figure out how to order. We needed to download the app, there's no service inside the store, then the app was glitching. Not a smooth experience and the store is not accommodating for older folks who are not technology-adept. I do not recommend Sweetgreen read more

We ordered from this place for the first time down here in the Peninsula. We received quite possibly a couple of the saddest salads Ever. Made with no love, no heart and very skimpy. Even the chips were stale and the quinoa was cold and barely a quarter of a cup for each order. It was mainly just a bunch of dry lettuce with cold quinoa. Never ordering from this place again. Very disappointed and unhappy. read more

Awesome salad place in a less busy part of Castro. I've been here a couple of times and have tried a different salad each time, and none of them have disappointed me so far. They're all really delicious and surprisingly filling. My favorite is the Harvest Bowl, but their seasonal specials are also great! This place is a little expensive, but reasonable considering it's on Castro and the salads have fresh and high quality ingredients. read more

I appreciate their idea of serving healthy salads but the service is SO SLOW & BAD. I have seen atleast 5 people leaving, instead of waiting in the huge line during lunch. At one point I have to remind them that we were waiting. Also they serve everything in your salad hastily and carelessly. Instead of one waiter taking care of one customer, I don't understand why they can't work together(like chipotle, subway) in creating salads quickly. All the items other than greens (falafel, tofu, chicken etc...) are of poor quality. P.S. If you don't care about waiting in line for more than 30 min during lunch time, just to get your salad, then this place is for you. Otherwise, I would recommend a take-out. read more

I was skeptical visiting Sweetgreen, thinking it might be a floofy expensive salad place, but I cannot deny that I absolutely loved my shroomami salad! It is a bit floofy in the way they list all the sources of their ingredients, etc. and that they don't accept cash, but the price tag of $10-ish per salad isn't unreasonable when you consider that the portions are huge (I finished my salad in two sittings over two hours). Actually, I've been there twice already before I've had a chance to sit down and write a review. The shroomami salad was outstanding, possibly because I'm a sucker for wild rice, and the sauteed portobello mushrooms really did impart a strong savory umami flavor. The shroomami salad is also a warm bowl, and somehow warm meals are always more satisfying to me. The second time I went I actually deliberated opted for something not quite as filling, and chose the spicy sabzi. It really does have a kick, as they drizzle on hot sauce in addition to the vinaigrette. I liked the spicy broccoli in it. At the end of the salad assembly line, they will always ask how much dressing you want--light, medium, or heavy (the medium seems to be good for me)--and if you want a piece of nice hearty sourdough bread to round out the meal (always yes). Again, one quirk: they don't accept cash--that's right, cash! read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Shroo-mami. So yummy! - Salad Near Me - Mountain View, California

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Delicious and very fresh salads that you can customize with Tons of seasonal choices. Healthy fast good. A go to spot for lunch or dinner.

This place is really bad. Th me service is awful. They refuse to take orders. Demanding online order which does not allow many modifications. We explained to them but they don't care ans continued to be rude. Sweet green should go out is business since they don't care about doing business. read more

Ordered 2 custom salads. Both were super fresh and tasty. Lots of choices and the salads are super flavorful, fresh, and filling. Enough salad that I was able to save some for a snack later. The spicy cashew dressing is delicious! read more

healthy and wholesome meal choices. nowadays, healthy, made-to-order meals are blooming around the bay area... i really enjoy having salads, so i can't wait to discover more! Sweetgreen is located around the intersection of Castro and California St. the interior is bright, airy, and clean. the way you ordering is similar Chipotle. i decided to make my own salad bowl. overall, this is my first time that i felt stuffed after having a salad! the portion was quite fulfilling... even though it's a salad. next time, i think i would order one bowl, and take-out half of it...really stuffed... compared to Sweet Tomato, another salad bar, Sweetgreen dedicates to high quality, local ingredients, and more choices for protein. yet, it's a bit pricey. it's perfect to have a refreshing salad in summer time! hope they can open one in Cupertino... read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Thai Watermelon(Early Summer Edition)/Build your own$7.90+ - Salad Near Me - Mountain View, California

The salads are good, but the service has been generally subpar. Today I asked about the piece of plastic I saw sticking out of my salad and the guy making it brushed it away and acted like he didn't know what it was. He said "...what do you want me to do - remake it!?" At that point I said I would just leave it, but he remade it in a huge hurry, so I paid and left. Choosing salad is already not my default choice, and the people here do not make it any easier. :( read more

Before trying sweetgreen: ANother overpriced salad place??? *rolls eyes* After: OMG obsessed!! So good. I tend to stray away from paying for salads as I'm convinced I can easily recreate them myself but sweetgreen is admittedly delicious. They also list all the local farms that they;re sourced from so that is pretty neat. The warm harvest bowls are quite hearty and the spicy sabzi is my favorite when craving a little kick. Good addition to downtown MV. read more

I came here for lunch one day since I wanted to be healthy. I was hesitant at first since it wasn't exactly the cheapest option on Castro but oh well. It's the price of not preparing food at home and wanting to eat healthy at a restaurant. This place is like a Chipotle but for salads. They have pre-made options and create your own salads. I got a seasonal salad which was really delicious and filling. I would suggest ordering online and then picking it up because when I went during lunch, I waited in line for almost 30 minutes. They have some workers that do their job really well and there were some that worked at a snail pace which might have been the cause of the slow service. Overall, the food isn't bad and is worth a try if you are looking for a healthy option. read more

I'm from DC and remember when sweetgreen was just a little yellow food truck. I was excited to find one near me and have the bay feel a little more like home so I went for a classic guac greens which is their OG salad. Sadly, I ended up quite disappointed... the ratio of greens to toppings is off. Like there are 0 toppings! read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Guac greens... basically just greens - Salad Near Me - Mountain View, California

Usually great salads and worth the wait, but not today. I clearly had angered the salad chef when I politely asked for more lettuce (she'd given me a scant portion) because she then glared at me and deliberately gave me partial scoops of everything else that was supposed to go on my salad. When she gave me 2/3 of a scoop of chicken, I asked for a full scoop, at which point she said she'd charge me for it. The guy that mixed the salad was great; but then the credit system couldn't charge my salad and my friend's to the Sweetgreen app. To wait 35 minutes for 3/4 of a salad, get vindictive food and glares from the person behind the counter, and then not use my account? It was so disappointing, and even embarrassing, because I was taking a friend to lunch. I love the flavor of my favorite salad at Sweetgreen - you could say I'm a brand loyalist - and everyone else at this location has previously been good, but today's meager salad, angry service, and technology failure really soured me on this location. read more

I love coming here on my lunch breaks from close by! But I especially come here for the great service that Adilene provides. She's great with customer service. I came in again today and she remembers me and remembers my order. She's a nice genuine person and I only want her to make my salads because she makes the best! :) thanks girl you the plug! read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Salad Near Me - Mountain View, California

Thanks for following up and reassuring you know where you produce comes from and is not part of the E. Coli outbreaks. I do enjoy the salads! I'm shocked you still serve romaine lettuce as of yesterday. With all the outbreaks of E. Coli and the CDC recommending not to buy or eat the lettuce. What's the reasoning? Changing from 1 to 4 stars. read more

OVERPRICED! Ingredients are fresh, yes... Nevertheless, they need to put more vegetables and protein and less leafy greens! A bit stingy when it comes to veggies/ protein. Beware of building your own salad! Unlike any other restaurant who are courteous enough to mention the price when you add anything additional to your dish [ like guacamole at chipotle ;) ] Sweetgreens fail to mention this to you. Price for building your own salad was not written anywhere on the menu nor was the price for each additional item added. It's well hidden. They never bothered mentioning the price for every additional veggie/ protein you add and so my salad came out to be over $20!! Their other pre-made salads are overpriced in my opinion. True, they are delicious as well as their sauces but does not justify the high prices for the amount of protein/ vegetables you get and for a salad! If they up the amount of veggies/ protein and decrease the leafy greens I would have given them 4 starts. Might try again. read more

I order from sweetgreen semi-regularly so yesterday was a big upset for me. I had a long day at work and wanted to skip a grocery trip so I ordered my typical, shroomami with no tofu and lentils added. The app informed me that they were out of kale, the main ingredient for shroomami. The app did not let me choose a substitute like spinach, Romain lettuce, or arugula so I had thought either the price won't be the same or they'll make the substitution themselves. The price was the same for both shroomamis so I had thought they would replace the kale but when I got home and looked inside both were bare. The only leafy green inside were some basil leaves and then there was a boat load of sesame seeds and beets and regular portions of everything else. Furious that I was charged the same price I issued a report about the order on their Sweetgreen app along with pictures and got a notification that I will be contacted soon about the order. I was never contacted and will no longer go to Sweetgreen until this is remedied. read more

Came here for lunch when they first opened. Service was super friendly and attractive :) The salad's were pricey; like most things in Mountain View, but the quantity and quality was evident. The restaurant was clean and there's nice outdoor seating for days with nice weather. Overall: Good lunch spot for a quick bite. read more

I had the avocado chicken salad. Pretty tasty, good size for the price. I also ordered a jasmine green tea but I was very disappointed that, apparently, sweetener wasn't available. Not everyone likes their green tea pure and bitter. I also found it frustrating and IMO laughably pompous That in order to place an online order, you have to download the app and OR be given permission , essentially, to place your order, as a link with a verification code is required to complete your order. This is stupid and quite frankly whoever is responsible for that needs a reality check as there is no shortage of places selling salads, especially in the area. Get over yourselves, based on this delusional inconvenience I will not return. read more

Just getting started, in soft-open mode when I visited. Seasonal salads and other one-bowl meals w/regional ingredients (it's a sizeable chain, but offerings differ at different Sweetgreen locations and seasons; current menu is "Early Summer" and you can find it at sweetgreen.com once you identify your location). This Sweetgreen took over part of the location vacated in 2015 by the short-lived experimental eclectic restaurant Mixx http://www.yelp.com/biz/mixx-mountain-view?hrid=9f2m64Wux8v0xbzA33kqJg . I got a "Harvest Bowl" ($11+), based on wild rice. Pretty good, will return to try others. We walked to the rear of the deep narrow main room to place our orders, then our meals-in-a-bowl each were assembled by a single staff member, moving along ingredient stations toward the front entrance, while customers moved in parallel on the other side of a glass barrier, cafeteria-style. A quirk: no cash accepted. Note added later: I saw another review mis-state Sweetgreen's location as being near a less-busy "end of" Castro Street. Those folks must know just the 100-300 blocks, which have the densest but not the only concentrations of restaurants on Castro. Sweetgreen actually is near the *center* of Castro's business district, on the 400 block in the Fenwick building. (The real less-busy end of this business district is some blocks south, near El Camino. Castro St. itself continues a little beyond there.) read more

Decent salad. Nothing out of this world. Greens weren't super fresh, not even cold to touch. The hot adds is great but makes the salad soggy by the time it's tossed. Toppings were okay, the ones you would like to add (fruit, veg medley, watermelon or berries each is additional 0.50 cents- which is ridiculous as the salad is already $9 plus). They charged me 0.50 additional for 4 drops of olive oil, salt and pepper. So for the money I paid $11.50, it wasn't that great. And customer service was not pleasant. read more

Having been a frequent to the sweetgreens, this location is unutterably disappointing. The location is being run like a zoo, orders are heavily delayed, customers crowd in the restaurant; as if the pandemic is in the bygone years. Delivery orders didn't show up with 'Tampering Evident' tape, questionable smelling burrata cheese and salmon. Worst of all, the Sweetgreen customer service phone number treats you like bot. read more