Thank you for the prompt attention to my Casio G-shock and its hot and busy owner on a recent afternoon. The watch and I left the shop in much better shape than when we arrived. read more

DO NOT bring vintage or sentimental jewelry here!! My partner brought in my family heirloom, a vintage 14k gold watch, to have the battery replaced. They severely damaged the exterior of the watch while attempting to remove the back cover to access the battery. There is absolutely no justification for the amount of damage that was done. If they were unable to remove the back cover, they should have notified us before forcing it open and causing significant damage to the gold. When we called to inform them of the damage, they did not apologize once or take any accountability. They simply said they would let their boss know and get back to us. UNACCEPTABLE. Do not waste your money here! read more

See all

If I could give them a minus rating I would gladly. I brought in two watches to have the bands repaired on May 11. Minor repairs. Any other watchmaker would have done the work right on the spot. A week later when I happened to be in the neighborhood, I went into check, and they actually gave me someone else's watches. Unbelievable!! When I called back 8 days later, they had absolutely no idea where my watches were. The owner spelled out his arcane method of watch repair, explaining that mine could be in any one of seven drawers depending on who repaired it. I had to send in my repair stubs to prove that they were actually in Swiss Watchmaker's possession. (Luckily, I kept them). And even with that documentation, they were still in a fog. My recommendation to you is never patronize Swiss Watchmaker, especially when there are so many competent jewelry repair shops in Boston. read more

DO NOT TRUST THIS PLACE WITH YOUR WATCH!! AVOID!! I dropped my watch off for repair in November 2025 and didn't get it back until March 2026 and IT'S STILL BROKEN. The day after I dropped it off, they texted saying it was ready. When I arrived, it wasn't working, so they took it back for "diagnostics." From that point on, I received ZERO UPDATES. Since November I returned to the shop 8-10 separate times (!!!!) because they never once contacted me. Nearly every Saturday I would show up, the employee would disappear in the back for a minute, then tell me to "come back later." This went on for FOUR MONTHS. After maybe the third visit, I was convinced they had lost my watch. When I asked about reimbursement, they insisted it wasn't lost but still couldn't produce it. When I asked to take it back immediately (repaired or not), they refused and told me to come back again. I even asked if they could just look for it while I waited, and they said no. After my 8th or 9th visit, I miraculously got a text the next day saying it was ready. Wow, my lucky day. When I arrived, a different employee handed it to me and casually said it was STILL BROKEN, but if I left it another week they'd "take another look." ABSOLUTELY NOT. I'd give zero stars if I could. read more

This store has HORRENDOUS customer service and incompetent employees. Workers & owner are no help as they lost my watch, committed to false timelines. We had to call them every single day, multiple times to find it. They could not provide me a concrete update on my order for a month, but managed to text me about other peoples orders accidentally. Do not go here. read more

I had the exact same experience Ava describes in her review. I dropped my Rolex off in December to fix the cracked crystal. I got a text two weeks later saying it was done. I went in to pick it up, and it was not done. No explanation. I have come back four times since then, called and texted, and get no response. I am now sitting in the store and they say they can't find it, and Tom has been lookin go for it for 40 minutes, but I am not going to leave until they find it or they agree to compensate me. I will keep you posted. read more

I bought a watch there some years ago. Today I brought it in for a new battery. 3 hours and $44.50 later the watch was ready. The man at the counter could not take credit cards. I could pay in cash or wait for someone who could take credit cards. When will that person be back? Don't know. Why $44.50 to replace a battery? We had to check water proofing, we had to clean this and do that, none of which I asked for, but they did to pad the bill. Stay away. And they treat you like you are lucky they are are there and as if they are the only watch shop within 128. read more

Had to resize a Citizen watch, $25 for about 15min of wait time on a Saturday afternoon. Service was great and both employees were very attentive. Extremely rude "older gentleman" walked in after me and while the two employees were working on my resizing, he said "anyone home??" The employees said they were working and he said "Well!..." All of this to say that the lady in the front showed a lot more restraint than I would've and the fella in the back helped me with removing some links whilst she tended to this rude fool. Will definitely come back for anything watch related! read more

So helpful and knowledgeable! The owner helped me choose a beautiful new band that they will cut to fit my unusual watch face design. I also bought a new watch from them- a beautiful Mondaine that I love. They take their time, so if you are in a rush I would go somewhere else. Other than that, I highly recommend! read more

Swiss Watchmaker - Watches Near Me - Cambridge, Massachusetts

I am very pleased with my vintage Rolex watch. It looks brand new. I am in love all over again. The customer service is great read more

Swiss Watchmaker - Watches Near Me - Cambridge, Massachusetts

Poor results. No communication after one week. Called to ask for update with friendly promise of a response and still no response. Picked up watch next day. Took the grumpy person a long time to locate my watch. He claimed it needed a mechanism replaced and he didn't have a parts estimate yet so that's why he didn't call. Cost $25 for him to do this estimate. Took the watch to Leo Carroll's at Inman and it was ready within a week, cleaned and new battery, working just fine! One star for the years when they were reasonable for battery replacements and one for the friendly person who took my call and expressed concern that I hadn't been updated yet. read more

I Bob H. know from many hours of interfacing with the Swiss Watchmaker, with the manager, and with the employees helping me in diverse ways, that this institution is the most professional help available for watches and clocks. The timepieces for purchase are the true heirlooms and elegant devices one might wish to own and display. There is no better place to satisfy your longings and needs. I have looked and none compare to the total experience you should anticipate for your visit. To be realistic, sometimes the folks are a little busy, but we all expect that from competence and the myriad of customers and clients that arrive. read more

On August 17th, I brought in a vintage watch that had stopped working. I wanted to make sure it would be ready for an event I had a couple of weeks later. Paid a $50 deposit so that the piece could be checked out, and was told they would text or call with an update. On August 24th, hadn't heard anything so I texted them for an update. I was given an estimate for the cost of repairs and told it would be working again. I gave them a go-ahead to repair the watch and asked what the exact problem was. A week later, no response. I called and left a voicemail, then texted on August 30th asking for an update. Nothing. On September 6th, Swiss Watchmaker called me back saying they hadn't heard from me and they wanted to know whether I would authorize them to start working on the repair. I explained that I was confused because I'd tried getting ahold of them for a weeks with no response. At this point the event had come and gone, but I told them they could fix the watch. They told me that my watch would be "moved up in the queue" and fixed soon. No word on what the actual problem was. On September 13th, I texted to ask if there was an update. Later in the day, I happened to be in the neighborhood so I stopped in during business hours. The technician wasn't there to speak with me, but I was told he'd have an update the following Monday. On September 16th, I was told it would be ready later the next week. I went back to the store and took the watch home. At some point, I got tired of playing this game. It had been a month. I'll find someone else to fix my watch. I really wanted to support this local business and I hate to leave a negative review. However, I also really wanted my watch repaired within a reasonable time frame, with consistent and reliable communication. read more

AMAZING SERVICE I came in the shop for a watch resizing and met the sweetest people. They took the time to adjust my watch that went beyond just adding/removing links read more

Do not go! Very unhappy with my service here! I left my watch to get a screw put in that fell out of my bracelet. They quoted me 1 hour. A week later no update and I had to call THEM to get more information. They said they had to order the screw and wait for it to come in. Should have told me that after an initially quoting me 1 hr. A week later they called and said my watch was ready. I went to pick it up and instead of replacing the screw like I had asked they TOOK A LINK OUT of the bracelet without asking me! POOR COMMUNICATION and unable to get the screw I needed, BUT STILL CHARGED ME! Steer clear! read more

I have been a watch collector for over 30 years. I have dealt with countless high-end watch stores all the way to the Mall watch Kiosk, and this store is the worst I have come across. Their service ability is quite poor as evidenced by an experience I had a couple of years ago in performing a small fix on a watch in which they couldn't do the fix. Over the years I have learned to do a lot of servicing on my own watches, e.g. regulating the movement, changing bezels, adjusting bracelets, etc.... Recently, I needed a certain size spring bar for the clasp I didn't have and thought, this might be something that is not a difficult task for these guys. This is typically a complimentary service given by most stores to create goodwill for their customers or for future customers. Not these guys. When I asked if they could provide me with this one spring bar, the manager (a heavy-set older man with a beard, who was not a very friendly sort), blared out, "it will cost you $10 and you have to wait". I asked how long and he blurted out "45 mins to an hour". I had to laugh at this guy. He was there with his service guy, who was working on something, but this guy had really nothing to do and could have easily selected the right-sized spring bar and snapped it into the clasp in probably 30 seconds. I was really surprised at the man's attitude and level of service for such a minor thing. I also notice these guys have really overpriced their low-end watches. The only thing Swiss in this store is the old guy's hot chocolate. Do yourselves a favor and look for watches at Shoppers Crossing downtown and do it purely online. I should have known better to seek assistance from this store. read more

Reasonable prices and good service for having a skateboard watch battery changed and tested for water tightness after. They have a good selection of I work at a research library and belong to consortia of other cultural orgs - can get me and a friend in free. Prices watches including hard to find Mondaines. They take your phone to text and could abs should follow up better - my watch was done and they hadn't texted me when I called to check. read more

7/23/23- I took an old clock that belonged to my mother in to Swiss Watchmaker to see if they could fix it. The clock is a Jaeger 'Petite Neuchateloise' from the 1950's and has some considerable value - both sentimental and monetary. The associate, Susan who took my information and $50 deposit explained that she would obtain an estimate for repair and advise on service. 9/18/23- after nearly two months, I had not heard back from Susan about the possibility of repair. I called the store and spoke with someone else and left a message inquiring about my clock. Later that day, I received a text from LWH informing me that the clock was ready for pick up, but didn't give any info about repair. A few minutes later, I received a text from Susan saying: 'I have one more repairer to ask about your clock because he specializes in restoring music boxes; so wait until I hear from him, OK?' I replied and said "yes that sounds good to get another recommendation from a specialist, thank you Susan!" Susan replied: "I got 2 cookin'!" 11/1/23- After almost 4 months, I still had not heard from anyone at Swiss Watchmaker about the status of my clock. I went into the store and asked -the person in the sore did not have any information- but said he would give Susan a message that I'd stopped in. 11/4/23- I did not hear back from Susan so I texted her to ask for an update and what she had learned from the specialist she mentioned in the previous text. I got no response from Susan. 12/8/23 -after another month of no communication from the store, I went in to ask about my clock. The woman in the store said she didn't know where my clock was but would leave a message for Susan. Later that day I went into the store Susan was there and said she'd have an answer for me tomorrow, the next day. I told her that she had assured me that she would update me but never did. 12/10/23- Two days later, I had not heard back from Susan. I went into the store and asked Susan for an update- she said she was unable to take the clock to the specialist as she had promised. I said that I didn't want to wait for yet another promised update and that I wanted to take my clock. Susan said that the clock wasn't in the store but in her car in the parking lot and that she couldn't go get it. She asked me to wait another day and assured me she would have some news about the repair. I felt that I had no choice but to say okay, and asked her to promise to update me the next day. She replied "you're on my mind. 12/11/23- I received a text from LWH at Swiss Watchmakers informing me that the 'cost of repair would exceed the value of the clock' and that if I chose 'to pursue restoration, we will require an additional fee of $125.' I replied that I would pick up the clock that week and would not pursue restoration 12/13 - I went into the store to get my clock. I saw Susan and told her I was very disappointed in the lack of customer service, and that I didn't feel like a valued customer. I asked for my $50 deposit back since she had my clock for 5 months during which time I received no communication. She said she 'you have a beautiful clock and I'm sorry if you aren't happy with what we did." I asked if there was someone else I could speak with and was told no, that they don't give deposits back. I am extremely disappointed in the service at Swiss Watchmaker and will not be returning. Over the years, I was a loyal customer and trusted their workmanship and spent a lot of money on repairs and battery changes. I would warm anyone not to trust Swiss Watchmaker with anything other than a battery change. They used to do great work, but this recent experience has destroyed my trust. read more

This guy is a crook. I bought my wife a bracelet. Sort of a chain mesh, cheap but she loved it. She broke the clasp and brought it to Swiss Watch Maker, he suggested to " plate it" my wife is at fault for not asking more information but assumed whatever he was going to do would make the bracelet look better. He charged $100+ and we got back what looked like a stained bracelet. She complained and he informed her the material the bracelet wassup made from wouldn't take the " platting" Then why did he suggest it? read more

easy, communicative, helpful. would go back. Helped me pick out some options, narrow them down even though the store was getting busy. Good people. read more

Very helpful and excellent range of watches. Highly recommend coming here for shopping and all repairs!

They did a horrible job with a request for engraving. When confronted about the results they refused to refund.

Prepare to pay the maximum of any place I have been, but you do get to interface with some truly interesting characters, straight out of somewhere else. Follow your instincts and first impressions or pay for it dearly. read more

I was extremely upset as I had recommended a friend to bring his Dads watch in to be repaired. I had used them 10 years ago and found them to be very nice and as a result I made an error in recommending them. My friend being from another country trusted what I had told him, they charged him 300 plus dollars when he dropped it off, one year later not fixed,I then went with him and told them that they have two choices fix it right or give him back his money. Again he left it and received it back still not fixed. They are incompetent, and dishonest. John Cappadona read more

Beware of this business! I wish I had read the reviews before continuing to patronize them. I've been going there for some 15 years to replace watch batteries as well as watchbands and didn't realize how much they were overcharging. This time, the technician and owner charged me a total of $50 for two tries at putting a new battery into a watch. After a few days, the watch stopped running. I went back, the technician opened the watch and said the battery was still good, and that I should take matters up with the manufacturer. I went down Mass Ave to Market Square Jewelers, where they opened up the watch and saw there was corrosion inside the watch, and that is what must have caused the problem. The Swiss Watchmaker technician should have told me this in the first place instead of taking my money twice. In addition, the people at Swiss Watchmaker were unfriendly. The people at Market Square Jewelers put a battery in another watch for me, on the spot, and charged me $18. (Swiss Watchmaker always requires that you leave the watch overnight at a minimum--very inconvenient.) The Market Square jeweler said I was the third customer of the day to come with a complaint about the service at Swiss Watchmaker. read more

I have been going to the Swiss Watchmaker for years just to replace old watch batteries but this week I went in to get a couple links taken out of an expensive watch that was my fathers. They replaced the battery, cleaned and sanitized it so it was sparkling. I thought it fit me perfect but the woman helping me thought it was just slightly off because the clasp wasn't balanced perfectly in the middle of my wrist. She moved some. Links around to ensure it was balanced. I couldn't be happier with how beautiful this watch looks on me. Thank you for making this special watch perfect! read more

Much respect to those who can revive things from the grave. My wire framed glasses were pronounced dead by many an eyewear shop but the laser master here welded the corner together seamlessly. Upon entrance I was surprised at how many people were crammed into this shop on a Saturday afternoon bedecked with clocks and watches of all sorts, from cuckoos to Fendis and Seikos, I had plenty of time to peruse the collection, extensive but full retail. After watching a timedoc drop and shatter the face of a pocket watch of the old man in line in front of me I was dubious. He promised to replace at no charge. Nice, but perhaps a little more care is in order. Plus, it's expensive. Not as much as buying a new one say, but over $60 for melting metal and $15 to replace a battery made me realize that I'd better stop being such a klutz and breaking stuff. read more

Swiss Watchmaker - Watches Near Me - Cambridge, Massachusetts

The service at this store has gone downhill. I just went there for a battery replacement. They took two days to do it (much longer than they had in the past) and, just hours after I picked up the watch, it stopped working. I then brought it back and they had it for over a week -- no calls, texts, nothing. When I called, their phone wasn't working correctly and they said they would text me, but nobody did. I then stopped by and was told that there was a mechanical problem and the repair would cost $125, more than a new watch would cost me. One would think that they should have noticed that the watch was not working when they installed the battery and tested it for all kinds of things, but no. In addition, when I asked to be reimbursed for the battery they had installed to no avail, they absolutely refused. Overall, incredibly poor customer service and a very upsetting experience. read more

They did okay on my watch, but then they charged me $10 to punch two holes in the leather strap of my purse - not even trimming the excess leather, just punching. The procedure is very simple - simply take a leather hole puncher and punch. They did it right in front of me and I even marked the holes for them. It took less than 5 minutes. I would expect a customer-friendly shop to do this kind of thing for free since I was already purchasing a watch strap from them. They quoted me "$5 to $10" for "2, 3, or 5 holes - however many", so to be fair, I should have seen the red flag. They were probably just naming arbitrary numbers at that point, throwing out a lower one to make me feel okay with it, and then going with the higher number. read more

I am a watch king of guy, and I love my G-Shock watch. Unfortunately, the band on mine broke, and because of how they are designed, installing them is not the easiest thing in the world. When it happened a first time, I had it installed by a jeweler elsewhere (before I had heard of this place) When it happened a second time I took it to the same Jeweler, who told me I could do it, but they couldn't. Apparently because they don't sell Casio, or something... Even so, I can do it, but they can't?? I was going into the city that they anyway, so took the watch anyway in the hopes of finding someone there who could install it. After a referral from another shop, I went into this place. They asked me if I had the band, which I did (G-Shock bands are hard to come by) and told me if it was possible for me to come back in 30 minutes. Since I had other things planned to do, this was not a problem. They took my information (including phone number) I confirmed their hours, and went along. By the time I had returned (over 1/2 hour) my watch was ready, I had however, not received a phone call that it was ready (not surprising since I told them I'd be back, and they told me when it would be ready) They installed the band properly, and charged by 5 bucks. Service was polite All in all, great! Will return in the future read more

Get your watch battery replaced somewhere else. They charged me 20$ extra for a waterproofing test I didn't ask for. When I asked about it they said they "always do it for nice watches" but I was not informed when I dropped the watch off. read more

I have not gone here much, even though they are close. I purchased a beautiful Hamilton automatic in 1997 at a very decent price (very aggressive salesman) and loved it, until it was stolen. I have a couple of rare British military watches that slowed down, I love that look; normally I go to Watertown Watch & Clock repair, because it so "neighborhoody" and nice family. But yesterday, I didn't feel like it, so I drove to Church Street and easily (because of Chinese Virus) found parking. At first, I was put off by young man coming out and blocking doorway after I rang the bell, since there were no signs warning that customers should stay outside, only signs for mask required, which I complied; this was a turn-off, 1 less star off the bat. The young man took my repair order, estimated it at $50 and said it would be ready somewhere around 40 minutes. I waited and observed other customers as they interacted with the owner and went about their business. It was a beautiful day, so I walked around the block and had nostalgic memories of a late 20's guy in the 1978 taking in all the local sites which have since been replaced by global and generic chains (with a few exceptions). When I finished making my rounds, I approached again and asked the owner about my watch. The young man came out and told me that it needed a gasket... I was irritated that he never called me, that I had to ask. I authorized the repair, and again waited for phone call... didn't happen, I had to approach again. While I was waiting outside, I noticed how the owner was interacting with customers on the sidewalk and that she was genuinely being interested in them. A cranky older guy walked up to her and was complaining aggressively (and physically too close) but she kept it together (she explained that she offered overhaul and he refused it) ... I would not like to be the recipient of the outrage that a moody misanthrope who, still bitter that we won the cold war, presents. I came to admire how the owner (who I think I met at Drinkwater's) cared about her community and how she put up with that unhappy aging hippie demographic that seem to thrive in Cambridge. Suddenly my mood turned towards compassion and empathy. I am giving them a pass for these minor transgressions and believe they are serving the community in stressful times and do it honestly and respectfully. Four stars for you. read more

Owners are standoffish and pushy. I asked for one of the people behind the counter to do a price check on a watch. They did not check it to give me an exact price. They said it was under a certain amount. When I decided to purchase the watch, it was revealed that the watch was way over the amount that the person behind the counter had originally claimed. This is such a slimy sales tactic. Furthermore, the person behind the counter handled the watch with no care. They put their finger print smudges all over the watch and placed it roughly on the glass countertop. They are not knowledgable about watches. And their products are WAAAYYY over priced. Aside from their woefully maintained vintage watch collection in the big glass case, they only sell watches that one can find for MUCH cheaper at a major retail store like Macy's. If you are after a Skagen, Seiko, or other similar watch brands, go somewhere else for better, value, better service, and cleaner watches. For those of you with high value watches in need of repair, PLEASE go somewhere else, preferably the manufacturer. The people at this crooked establishment will devalue your watch with their unauthorized, and irresponsible repairs. Your watch is NOT in good hands with these crooks. read more

Customers beware! Try another jewelry store -- any other jewelry store -- before going here. I brought in a watch in for a simple battery replacement and the technician cracked the watch dial. The business refused to take responsibility, or even credit the cost of the battery replacement, which is a drop in the bucket compared to the cost of repairing the damaged dial. Not to mention they charged me more for the battery replacement than they quoted. Really sad to see this business putting the bottom line ahead of customers -- or even morals. read more

I recently bought a replacement leather strap from this place at $40.00 that turned out to be garbage. After a few days, one of the hooks that hold it together fell off. I am a student in the area and during commencement week took the watch back to fix it. I was told it would be an additional $5.00 to fix it. I asked, " Why are you charging me to fix the defective strap you sold me?" and received no sympathy from the store manager. Similarly to John K and Cam R on here, I felt outrage about how my business was handled. I won't be returning to this place further and encouraged my colleagues from the University nearby to stay away. With all the rhetoric about supporting small business, it is worth mentioning that Swiss Watchmaker needs to support with a little bit of sympathy the patronage of its very few remaining clients. read more

I brought a watch I recently received as a gift to be resized at Swiss Watchmaker. The woman who helped me was kind and able to resize the watch right away. She was very careful about Covid-19 precautions throughout, even going so far as to sanitize my watch before handing it back to me, as well as my credit card and the pen I used to sign. My watch is now a perfect fit. Highly recommend! read more

New store manger tried to charge me for sealing and waterproofing without my permission.

Quick, straightforward battery replacement! I dropped off my skagen watch with Tom in the morning, and he texted me when it was ready for pickup! My earliest option for pickup was about an hour after I dropped it off. It cost $10.50 total, which was broken down as $3 for the battery and $7.50 for the installation. Pretty cool to have a watch expert on the job! read more

I highly recommend this shop . I recently bought a seiko five watch at a jewelry store , the watch links were not adjusted correctly and a pin fell out due to improper installation. I came to Swiss watchmaker today and they fixed my watch with ease and were extremely professional and kind . They even stayed open late so I could pick up my watch . I will definitely be giving Swiss watchmaker my business in the future. read more

I normally don't write reviews but I am very upset. Completely rude and uncaring for their long time customers---quite simply unprofessional and undeserving of your time. I had bought many watches from this store and had been a long time customer (I had bought several vintage pieces worth several thousand dollars in total from them). Tonight I went there to get a BRAND NEW watch resized (this is an expensive watch that I had saved money to buy). They took it apart said that they didn't have the equipment since one of the links need to be drilled. They asked me if I wanted them to send it out to be drilled. I told them no since it is a new watch. They put it back together and gave it back to me. I left the store and walked no more than 10 steps to the street corner. The watch band snapped off and the watch fell to the ground, scratched and damaged. Many of the pins were lost and couldn't be found since it was late in the evening and really dark outside. I returned to store, quite upset. Instead of being professional, they blamed me for the watch snapping off. They told me to go back to the street and LOOK FOR THE PINS. They said it wasn't their fault and the watch was probably defective. Are you kidding me? I told them that I have been a long time customer but they didn't care. I told them that they will lose a long time customer. They didn't care. They told me to "take responsibility". PLEASE DO NOT SHOP here. Terrible customer service. To the shop owner ("the lady with the hat"): I trusted you. I had recommended your store to many friends and family members. The way you treat your customers is unacceptable. read more