Manager not nice water 30minutes to get on list then was told to wate 20 more minutes the worst servise

Friday Dec 27 we stopped by this location to ask a few questions regarding my father and sisters plan. They were interested in an upgrade and I was interested in switching carriers. There was a young lady and and gentleman that day, the young lady is the one that tried to help us. They were really nice & I'm assuming they tried to be helpful BUT all the answers this girl was giving us were making no sense. According to her my father couldn't upgrade his lines and I couldn't switch carriers hmmm ok so we just left and decided to go to another T-Mobile location on western where my father actually opened up his account awhile ago. When we got there this guy came to the rescue! Here is the thing, at the western location they helped my dad and myself accomplish what we wanted, the Alhambra location said nothing could be done which (Y'all remember I said this earlier right!?!) we know it's not true but OK lol Some people just lack experience and the will to hustle and keep customers happy. Once again this is our experience and we weren't satisfied with the service we received from this location. Yes they are polite and smiley but for us they dropped the ball and another T-Mobile location had to pick up the slack :) read more

bai (store manger) and Yifan (t-mobile staff) helped me today to open 5 line for me. There were some mistake but got taken care off very fast. They took their time to help us and explain everything to us. Also helped us to transfer our old phone date to our new phone. Thank you Bai and Yifan, everything went smoothly and fast. Will recommended our friends and family to go there. read more

Kenny helped me with switching the plan from AT&T to T-Mobile and it was such a breeze! He's extremely helpful and knowledgeable. Keep in mind that I have 5 phone numbers that he switched and all are working fine. I'm so lucky that he's the one who helped me and I'll definitely come back to him if I need something else to be done. read more

I I think the store a worker is so nice. The server is is the best 。 they are honest good patient for the customer...

Tao seems like she rather hang out with her coworker / boyfriend than help me deal with my phone bill and help me fix my situation. Worst tmobile experience. Expected her to be professional and assist the situation instead of telling me she can't do anything about it when clearly you can because I've done it at plenty locations and most of these tmobile employees seem to just be standing on their ass with their mouths wide open instead of helping customers. I'm done with tmobile. 2 years of great service all going to shit because of this specific tmobile store. read more

This was the worse experience I've ever had at a T-Mobile store. I came to get an upgrade for my son's phone and nobody seemed to be able to help. The person helping me called the manger to see if they can take my son's phone for the promotional credit they had going on and the manger instructed(over the phone) not to because my son's phone wasn't working. The reason my son's phone wasn't working is not dude to mechanical issues. Zero water damage, zero scratches and zero cracks. Phones just mess up. It's the iPhone 7, hello! They instructed me to call assurant and place a claim and assurant told me that it should be handled by T-Mobile! I was beyond upset but rather than go back to the store I called T-Mobile myself and told them what had happened. Sure enough, they were able to help with an upgrade by taking the phone back and giving me the credit for it. My son's phone will be delivered and I just have to send in his old one with a pre-paid label! I'm so glad the issue was resolved no thanks to anybody at this store! Do not go here! read more

Shout out to the guys at at T-Mobile this morning. Very knowledgeable in the products that they sell.I was very impressed with their customer service skills. Special thanks to Mr.Yifan. read more

horrible customer service. The store is new, i suggest the manager does re-training of employes. I have come this location 3 or 4 times just because its around the corner from my house. All the asian staff is very rude and uptight. it just seems like they hate what they are doing and not even trying to hide it. As one the girls was helping she was just staring out the window and talking loudly with her co worker about non work related topic and when i asked her a questions she replied in a very rude way as if i was bothering her. The management should really take of your staff or else no matter how nice looking your store is you will just waste peoples time. read more

HIGHWAY ROBBERY!!!!! THEY CHEAT and STOLE MY HARD EARNED MONEY AND THEY WILL STEAL YOURS TOO!!!! I came here just to do a simple bill pay when they first opened up early this year. I have done bill pays at countless of tmobile stores with no problem at all. This place not only didn't add money for my account but charged me and pretended too!!! When i came back to complain everyone kept giving me a run around and refused to either credit my phone or give me a refund!! They kept telling me to come in when their manager was in. Every time I came in the 'manager' wasn't in! This happened twice to me twice and never got a refund! Does peter the manager even exist? the service was so crappy! everytime i spoke to someone on the phone it was some punk kid who was rude. You speak to customers that way? Kiss your mother with that mouth???? They should make it illegal to run operations like this place same thing as a armed robbery minus the gun read more

I hardly ever write any reviews , but this 5 star review goes out to Huy for excellent customer service, who helped me switch from AT&T to T-Mobile.He patiently worked with me as I explained to him about my circumstances and worries about switching over to a new carrier. I was with AT&T for about 5 years, but recently my bill has sky rocketed and I decided to get some detail about t-mobile at this location. Upon from entering the store it was a full house and the waited time was ridiculously long, but worth while because Huy did an excellent job of going over every single detail about switching over and the services at t-mobile. This store need to work on getting people who want to pay their bill out of the way, other then that I was happy with my experience. I will recommending people to this store despite the wait time. It best for you to call in before hand to see if the store is packed or possibly schedule an appointment read more

The employees at this store are super friendly and helpful, came in to switch plans from AT&T and the employees there were more than happy to help as well as informative to make sure I knew what I was getting in to without anything hidden. I am a very careful guy when it comes to long term plans and they went into detail about the plan I was switching too and answered all my questions which was very helpful to me. Left a happy customer and would suggest this location to anyone looking to switch plans or upgrade! read more

This t-mobile store was a complete nightmare. First of all, I walked in and it was partially empty so I stood in line hoping to be assisted by the next available staff. Then, when I thought it was my turn they told me I had to sign a sign in sheet. WHY couldn't they tell me when I first walked in and there were no customers? Then, I asked for help regarding a device trade in and they told me that there was nothing they can do. The funniest thing was that the staff was really robotic telling me that there was nothing they can do...nothing they can do... cant help you... nothing we can do. WELL... what can you do? Get your sh*t straight! Nobody in here seems knowledgeable and just gives you random answers. Definitely unsatisfied. read more

My phone got stolen, so I came here to get a new SIM card for a previous old phone that I've used in the past. $8 to unlock my old phone and $20 for a SIM card. Or buy a $1 store mobile phone charger for $20 and then they'll give me a SIM card. Really? AT&T used to give them to me free anytime I got new phones. This place just money hungry. read more

The customer service definitely needs improvement at this location. I would recommend going to a different store even if that means driving out another 5 miles. read more

The worst service and even with a horrible attitude Not professional They don't care about people time I was there two times, only because I live really close But I'm not coming back for sure I wish there was less than one star read more

Had a really good experience at t mobile. The techs helped me moving my info from an old iPhone to a new one. Glad I got there right when it opened though because the line got long pretty quick. read more

Bai is the worst T-Mobile representative I have encountered. I came in to buy a phone, and he charged me an amount that wasn't even on the sticker! I asked him why there was the price difference, and all he could tell me was that it was the system's price and he couldn't do anything about it. I asked to speak to a manager, and he supposedly called his manager on his cellphone, and then came back to tell me that the price was for pre-paid accounts only. It sounded like b.s. to me, but I was tired of waiting, and just purchased the phone for the "system" price. After I left the store, I called T-Mobile to complain about the price difference, and the representative told me that the store had not changed the price tags from last month. She adjusted my account for the difference, and I asked her if there were any changes to my account since I didn't trust Bai at this point. I found out he had added unlimited 4g data and the JUMP program to my account WITHOUT MY AUTHORIZATION. I checked the printouts I signed from the store, which did not mention the data or JUMP program. What a scam! Stay away from this store and don't ever let Bai touch your account! read more

This has been the worst but worst customer service Ever in my life being a customer, never have I experienced something like this, not only did we waited over four hours to transfer service and get new service here and still had us come back for the next day to continue adding more issues to our account. They completely screwed our account and phones. On the two days the store manager were in the stores not until we asked for them to take over they wouldn't approach us to step up and take over to help the un-knowledgeable tech. It was frustrating! Be aware if you come in to this store. Plus they are low in stock! Nothing that is display is in the store . read more

Ok, so this is my first review on yelp... Get ready .... A couple of weeks ago I went on a camping trip with my family and accidentally dropped my iPhone. The drop was so hard it completely broke my phone to the point where it was unusable. When I got back into town, I dropped off my luggage and headed straight to the nearest T-Mobile (Alhambra) store. I had just drove 6 hours to get back into town and was extremely tired, anyways I was looking to get a loaner phone since I had to wait a couple of days for my replacement phone. I walked in the store and automatically a associate by the name of Alex Medina greeted me with a smile and asked me if i had any questions. I explained to him my situation and right away he jumped on the computer to see what were my options. My options did not sound great but Alex was determined to help me out in order to meet my satisfaction. 20 min later I walked out with a loaner phone, it wasn't easy to get but with Alex's help it was a success! Unfortunately 2 days from the day I got loaner phone I was involved in a horrible car accident. Lucky, I walked away with no permanent damages. Sad thing about the incident, I lost all of my belongings. The day came when it was time to return back the "loaner" phone. As I gathered the phone I noticed the receipt for the phone was not in the box, it was in the car!!! I figured it would not be a problem to return since I showed I.d when I signed the contract for the loaner phone and also that I had an existing account. I walked into the store 7 days later to return the phone, I tried to explain my story to the associate about my receipt. The associate said he could not return the phone without a receipt so I asked if I could speak to a manager. He said the manager was not there but the "key holder" was next in line. He asked the "key holder" if there was anything he could do and the "key holder" by the name of Bai aka Eric gave me a brief look and advised me to go to the corporate store 20 miles away. Keep note: my boyfriend and I just drove in traffic for over an hour because of rush hour and I did not feel like dealing with more traffic. Bai did not seem to want to help me out at all. He was EXTREMELY RUDE! I asked him for his full name and his managers phone number. He quickly scribbled his name on a business card, left it on the counter and walked away. I waked out of the store feeling all sorts of emotions, I could not believe the service I was provided with. I called T-Mobile to make a compliant and the operator advised me to go back in the store so she can talk to Bai. When I walked in the store I signed my name on the sign in sheet and noticed I had quit a few people ahead of me, there were only 3 associates working that evening. After waiting for an hour it was finally my turn! Bai walked over to the sign in sheet and saw my name, he looked at me, looked back at the other associate and said he was going on break. Bai walked out of store and lit up a cigarette. At this point i was livid! I could not believe what was happening! I was a T-Mobile customer for 5 years but after this horrible experience I decided to end my account. After reading the above reviews I didn't even bother talking to the manger David, it doesn't seem like he does anything about the poor customer service that is happening at his store. Please take my and the other customers advice and DO NOT COME TO THIS STORE!!!!!!!!!!! Bai aka Eric gives T-Mobiles customer service a bad name and I really hope the corporate offices will see this review and do something about it. Alex medina thank you again, you are the only pleasant thing about that store. read more

5 STARS FOR A Great TMOBILE team...I forgot other staff names, but they are all very helpful and nice :) Also, Andrew is a great help!! Very knowledgeable about promotions and iphone. He even called us when the new iphone was in stock... that shows wonderful customer service. Thank you very much for your help Andrew!! Also, both store managers are very attentive, greet customers, and ensure customers are getting the help they need. Thank you very much to the whole Tmobile team at this location!! Please give them a try for your next T-Mobile needs. read more

I went to this T-Mobile store twice, once in June to open my first account and once three days ago to upgrade my phone. I really enjoyed my two visits at this location, I was helped by Sof to get my plan started in June, and helped by Krista and Sof a few days ago to upgrade my phone. Krista, Sof along with the manager David all stayed after hours until 8:30 to make sure they answered all of my questions and get my upgrade. I appreciate their sincere, honest and helpful attitude, I feel like I could trust them and that they had my best interest at heart. I would definitely recommend my friends to go back to this store again. It is very busy due to the central location, however I think it is definitely worth the wait! read more

Sof, and the rest of the guys are real hard workers, and they are really friendly, definitely best tmobile store I've been to! I was having a bit of problems with my LG G3 and Sof helped me and my a fiance get a Samsung note 5, Samsung s6 edge,Samsung tab A which took quite a while, but he never lost his spirit even though they had closed and we stayed there for over an hour!!! Thank you Sof and thank you tmobile I love my new phone! read more

Eric and (Bryan (I believe) took care of me and my family last minute. Didn't have my wallet on me and was the last guy in the store 10 mins before they locked up for the night . Parents came through with my wallet and they also decided to replace my parents cracked tempered glass screens after quickly cranking out a IPhone XR which I'm writing this review with.. Kudos fellas.. Young Professionals and even for being at the end of the night kept it cool and calm . read more

Best service ever.....thank you Eric, Andrew and Miguel. Thank you for all your assistance and making it possible for us to have IPhones

I purchased a car charger from this location two months ago and it stopped working. I brought the car charger back for a replacement and the staff inside said that the warranty only last for 30 days. This is the worst policy ever and a rip off. Do not go into this store as they are ripping off customers on accessories!! read more

Fairly new location.  I was looking to getting a T-Mobile plan since their data plans seemed pretty reasonable.  Saw this brightly lit up store while driving and decided to stop in. Sadly a waist of time. There was quite a crowd in there at the time.  No greeting and no one took my name down. Ended up waiting for a half hour and decided to leave. read more

you DO NOT want to come here unless youre looking for trouble. I ordered an iphone gold 64 with them 4weeks ago, and i ended up getting a silver one. They offered no apology and i had to retun the phone myself because IT WAS TOO MUCH OF A RESPONSIBILITY FOR THEM! read more

Came here to switch from AT&T because T-Mobile has better rates. Kenny, who was very helpful and courteous, transferred everything from our old phones and explained the billing schedules to us patiently. Highly recommended this store! read more

Ran out of socks for T-Mobile Tuesdays. What a joke, wasting my time and gas. It didn't mention anything about limit on the socks.

I don't know what all of these people that are 5 staring this place are on but this place is the worst. If you want to feel like you don't matter to anybody this is the place to go. I walked in and nobody came up to me or asked if I needed help I waited more than an hour for somebody to finally say "oh do you need help?" After I already asked like twice one guy telling me he was off the clock already! Like wtf just sell me a phone dude it takes like 15 minutes. So I left and went to a better store where they greeted me and made me feel like an actual human being instead of some freak. Yeah don't waste your time or money here. Got a new phone at the t-mobile store on Huntington Dr. And I was in and out of there in less than an hour. read more

Ok, the employees sucks!!!! They are super rude and didn't have any smile. I can understand if you don't offer the service, but please be polite, at least to your customers read more

I came into the store last week and the worker by the name of Huy helped me. I didn't know anything about the Jump on demand program which I am considering by coming back this week. He also took a look at my account while I was paying my bill and suggested me to switch over to their new plan to save me some money. read more

I never gave any business one star, and this T-Mobile deserves. I have no idea where those five-star reviews come from, perhaps from friends or someone else. It is interesting to see that this store gets either one-star or five-star. It makes me think that it seems only one-star reviews showed their real customer service. My worst T-Mobile service experience happened at this branch. The staff were not well-trained, and showed no courtesy. Ridiculously, they could just walk away during the process of handling my simple case, starting to do something else which has nothing to do with my thing without asking my permission. I was wondering if my case was too simple to even be taken care of. What kind of customer service is this!! Totally felt ignored. And most ridiculously, the person who looks like store manager or franchise owner with glasses showed the most "I do not care" type of facial expression all the time. If you want to wait for long time yet not to get good experience and customer service, then go to this branch; otherwise, just skip this place. I went to this location several times, the experience was inevitably bad every single time. I will not check in this branch again for sure. read more

Today I changed my service with Verizon and went with T-mobil. I was taken care of by the most patient customer service person name "Gabby I think I was there for over 3 hours, trying to figure out if I want a new phone or just change the plan. I still think all the phone plans are expensive. I just know Gabby knows what she is doing and she won't bullshit you just to see you a phone. Thanks Gabby! read more

Sof, really informative and hard working rep,, made the move from att t really easy. Store's in a good location, parking is okay. Better to go early, seems to get pretty busy in the evenings. If u need new service or phones, go ask for sof, he'll walk u through the process and very patient...... read more

Awful experience every time. Trainee Hao Deng has no idea what's he's doing. All we wanted was to transfer a t-mobile number to another t-mobile account. He had us activate an new sim, then call to release one #to replace the new number from the sim. All unnecessary!! Want something done, call their customer care 611. This store was such a big wastes of time. Had to call 611 just to fix this guy's work. read more

Worst t mobile store ever. I came in to buy an iPhone SE and asked the person if my old SIM card will fit in the new phone. He asked the manager and came back saying yes. Then he said I have to pay with debit card which is their policy. After I asked him to open the box, we realized that the phone and the card don't fit. He said he doesn't have a SIM card cutter and had to return the phone ( no return on the prepaid card). Since I used debit card to purchase, they will need to send me a check in 10 days. Then he told me to give him my routing number, I asked him to hold on for me to double check but he just clicked "submit". I guess their employee is so unprofessional and really inexperienced. Please avoid your trouble and go somewhere else. read more

They were awesome with me!! My Note 4 had a mechanical issue and they quickly dealt with me. They were super friendly and understanding.

Sof provided amazing customer service. He lowered my plan when I upgraded my phone without any fuss. Gave the best customer service without any hassle. Definetly recommend this store but especially this representative :-) read more