I needed something notarized and I was able to pop in and out in about 15 minutes. They are fairly…read morepriced and very helpful about getting it done quickly & right.

I try to imagine what the WORST service is that I got in my life, and this is pretty close. I…read morethought I was going to a U Haul facility but it was just a dinky little Postal Annex run by a rude, obnoxious, unprofessional loon! The SHREW who owns this franchise doesn't know the meaning of customer service. I needed a couple of dollies to move my daughter out of her dorm and she was vague about what is available and what is not on the phone. Then there was a long and arduous process to rent just two dollies, for a total of $17! You have to list two emergency contacts. I was surprised by this since I didn't even have to do that for buying my house, and I was in a hurry, so when I asked this shrew why, she started screaming at me and threatened to not rent to me and said I was "giving her attitude" since I got there. I had been waiting in line and said nothing until she called me to the counter. And then all I did was ask a simple question and that made her blow up - very unstable. Apparently, that was a bad attitude - asking a question. Can you imagine someone saying that to a customer???!! I would have left but I was desperate and running short on time and this idiot was my only hope at the moment. STAY away! She's really disturbed and has a bad temper if you don't fall to her feet. Plus there is a long wait since she's the only one "working," if she's not having a temper tantrum. There's a ton of other places to rent moving equipment. Look them up! After I initially posted this review this loon also started stalking me by using my personal customer information in her system and Googling me & my LinkedIn profile. That should be illegal. SCARY! Beware! I factually stated what happened. I'll be setting my alarms on high alert in case this whackjob comes after me or commits credit card fraud with my information.

I had to ship out 44 boxes today, each one to a different address and was fortunate enough to have…read moreKaela help me. She spent nearly 2 hours typing addresses and I couldn't have thanked her enough for being so incredibly sweet, efficient, and helpful. There was an issue with the Excel file I sent, so she had to painstakingly manually type all the entries. She even worked through her break to finish my packages, now that's dedication! I was extremely satisfied with my experience and will definitely make this my go-to UPS location for future delivery needs. This UPS store is nicer than some of the others I've been to. It's larger and has friendlier service, that's for sure!

Service need: Needed to return some Amazon packages…read more Location: There are plenty of parking in the parking lot. This UPS store is a tiny store located next to a liquor shop, Aldi's and a haircut place. Ambiance: The store has pretty helpful employees, usually about 2 people working. There is an easy self-return kiosk to manage Amazon returns. Quick, easy and fast returns!

I've been coming here for several years for postal, dry cleaning, and tailoring. I've always had…read moreprofessional, friendly, and efficient service, and the tailoring and cleaning outcomes have been good.

Would not recommend. They don't receive FedEx ground despite advertising to the contrary. The…read moreattendants are unhelpful.

Exceptional place will be back soon due to night quality service. They was able to assist me on my…read moreservice requested very efficientl.

This is one of my favorite places to go for shipping needs--both for my business and personal…read moreitems, including Happy Returns. Richard at Postal Annex is absolutely amazing: kind, patient, and always incredibly helpful. The store is clean, organized, and well run, and there's never a long wait. I truly appreciate how professionally this location is managed. I won't go anywhere else for my shipping needs! 10 Stars for Richard's customer service - something becoming nonexistent in other businesses!

These people are awesome! Set notary hours, affordable and quick service. NICEST people ever…read more HIGHLY RECOMMEND!

A place where you can actually just get one or two copies or printouts from. They do not only do…read morelarge orders. Staff is polite too

La Jolla Mailbox Rentals is one of those businesses that makes a community stronger. Anita is the…read moreheart of it--always kind, knowledgeable and committed to making life easier for her customers. For me, the convenience is unmatched. I can walk here instead of battling post office parking and long lines. Anita has helped me ship everything from simple packages to oddly shaped fragile items- always packed securely with peace of mind. On top of that, her rates are very reasonable -- especially given the time saved, the personal care, and the quality of service. It's excellent value compared to the stress of the alternatives. Beyond that she treats everyone like a neighbor. Whether it's making sure a return credit goes through or greeting you with a smile, Anita brings a personal touch you just don't find elsewhere. It's the reason my husband and I keep coming back after years of service- and why we recommend La Jolla Mailbox Rentals to anyone in the area.

What a wonderful gift it is in our neighborhood community to have Anita because she is always so…read moreknowledgeable, eager to help and consistently follows through with timely shipping of items!!! And, she has mailbox rentals too! A friend to us all indeed!!!

Amazing service from Laura. We always come to this location because we know we can trust her with…read moreour packages.

Fantastic service! Anything you can possibly need for shipping and office work. Always ready to…read morehelp. Awesome collaboration with local businesses! You can do Passports! Fingerprinting! You can do shipping! Printing! Mobile Notary and now TSA check in! Every thing for a fair price and friendly staff'Highly recommend this place!

Complete waste of my time!…read more First and foremost, I have tremendous respect for everyone, especially elders but holy cow. I was literally next in line to get a couple of things notarized. Was asked to wait 10 minutes or so, so I said sure. When it was my turn, I was turned down in favor of someone else who literally just walked in because they "simply have other services the need to tend to." What???? They completely wasted my time. Mind you, I needed to pick up my daughter so I left pretty disgusted. Nothing annoys me more. Surprised they have even two stars here. Never again. So unprofessional.

Efficient and kind service I recommend this postal annex for all your postal or notary needs.read more

I went here originally to get fingerprinted. The owner provided the service and was very reasonably…read morepriced. He was also quite personable and friendly. I then had to send out 3 mailings of various types on a different day and decided to go back. The staff (a gentleman) was very kind and helpful. He even suggested the right way to send which would be cheaper. Highly recommend this place for all your shipping needs!

If you're looking for a business mailbox, I caution you against Mail Station!…read more I signed up for a box with them in January 2024. At the time, customer service was great and I was really happy to be a customer. For a long time, I got my mail and had no issues. (Though I did often have package slips but no package) Then, in February of 2026, I got very sick, resulting in a hospital stay and major surgery. Once I got out of the hospital, I realized my payment to Mail Station hadn't come out of my business account. I called multiple times. No answer, so I left a message with my name and number explaining that I had been in the hospital, but I wanted to bring my account current if possible. I wasn't able to even walk at the time, so I couldn't go in. I never got a response. I assumed I'd changed the card on file and that my account was current, as I never heard anything. That was my mistake. In June 2026, I am finally physically functional again. I go in to check my mailbox and notice the mail inside isn't for me. I approach the counter and say, "I think my mailbox has been reassigned." They confirmed it had. I ask "Why, was I delinquent in payment?" The older man and the young woman behind the counter look me up in the system, but said they didn't know why my box was reassigned. I asked where my mail was. They didn't know that either. They asked if I had been out of town for a bit. I explained I was in the hospital getting surgery and hadn't been able to come in. I explained that'd I'd called Mail Station, and even left a detailed message with no response. They said, "Oh. Wow. Well, we don't know." So: - Mail Station closed my account without any attempt to contact me. No calls, no emails. If payment is the reason for the closure, I would've happily taken care of my account if I'd been contacted. As it stands, no one can confirm why my account was closed. - Mail Station reassigned my box without asking for the key back or changing the lock on the mailbox. This gave me access to another business' mail. That's not cool for the other business owner. I wish I remembered their name so I could let them know. - Mail Station lost, threw away, returned, or otherwise misplaced my mail but couldn't tell me anything about it. - Mail Station didn't attempt to in any way resolve the issue and I barely got an apology. They didn't even ask for the key back--I volunteered it as I never want to do business with them again and it's super unethical for me to have access to another business' mail. If you value your mail, which I assume you do since you're looking to rent a box, Mail Station is NOT your best option.

Terminating service will make you jump through more flaming hoops than the Ringling Bros…read more I followed their policy, notified them with the required 30 day email notice of termination email, I even emailed them after the date of termination to remind them not to charge my account and they still charged me even after the date of termination. I wouldn't have left a review but upon emailing and calling to have that charge sorted out, I was not able to reach a manager nor did I have a manager reach back out to me. I had to call my banks fraud department and file a claim. To further back my 1 star review, they gathered my information incorrectly when I gave them my ID to set up the account, they invoiced me for a month that I had paid last year, they didn't follow through with documenting the calls and visit regarding termination of my account. Last but not least they put Ms. instead of Mr. in addressing me after I asked to correct my information... Look I get that maybe by mistake... but I'm from the 90's and honestly it feels like I've been trolled this whole time. Regarding the security deposit process they will send a check to the provided mailing address on hand, within "approximately" 21 days of the account closure. Sucks because I don't live there anymore but I also don't trust IO with any information at this point. All in all, from my experience with Intelligent Office IO Looks great on the surface, but the services are over priced in my opinion. $102 a month for a small mailbox just big enough to fit legal sized documents. Combined that with mistakes made by the staff. I would say that the staff and operating procedures they use regarding data entry and billing are inefficient and unprofessional. I wouldn't say these falls under the legal definition of predatory business practice, but somewhere along the line they definitely violate the part of California 2025 Automatic renewal law that requires businesses to make cancellations just as easy as signing up. That means if you signed up online, you should be able to cancel online, too. If you signed up in person, you should be able to cancel in person too and companies must process your request promptly. https://leginfo.legislature.ca.gov/faces/billCompareClient.xhtml?bill_id=201720180SB313 I don't have time to get into researching the exact violations but I'm sure that in my experience there was a violation of the California Automatic Renewal Law / California SB 313 or unlawful negative option billing. These prohibited practices involve lack of affirmative consent and difficult cancellation methods for subscriptions as mentioned above in my review. Like I said I wouldn't have even left a review if they just called or emailed me back... 1 out of 5 stars, mainly for unprofessionalism and mistakes made by staff that shouldn't have been made, and for charging me after my termination date which I kind of expected considering the experience leading up to... I just expected a call back or solution, and that's not an unreasonable expectation from a business at all.

We signed a one month contract with Intelligent Office, and have really enjoyed our time here…read more The staff and management are very friendly and always open to meet the client needs. The space is great, and there are different types of offices depending on what you are looking for. What I liked about it is the flexibility. You can rent an office for a short period of time, and the contract is executed very fast. It's probably the best option on the market right now if you are looking for a short term office. There are some longer term tenants too, as it's a nice place to go to work every morning. We had an excellent experience, highly recommended!