Anthony was very attentive and helpful my entire time in the store. He explained the entire process and made sure my needs were met as I switched plans. Next time you go in look for Anthony! read more

Don't go!!! I went to the store to return my Samsung Galaxy S6 with "Jump up" on 11/25th, but their record shown I didn't return my phone. I am so regret that I didn't keep the receipt. This is a dirty store and there is a white guy who processed this transaction. I doubt he steal my phone from their lousy system. read more

The service they give is HORRIBLE and RUDE, the fact they would take bad behind a customers back thinking I can't hear . Also I clearly went to this store because the MANAGER had sent me here because they had ran out of the iPhone 5s, and I was just going to EXCHANGE my phone because I had a problem with my phone. The manager at the other T-mobile had told me to just come to this one and TELL them that the MANAGER had told me to take everything that came with my phone and the receipt with me and they should replace my phone at no charge because it's been under 14 days. Yet when I come here there rude and make everything difficult. HORRIBLE CUSTOMER SERVICE ! And RUDE!! read more

It was a great services and I didn't have any issues with my phone. After they have me pay off my service with Verizon's phone. Im gladys save some on my monthly bills. Thanks Joenna read more

I was prepared to give 5 stars but today's experience knocked three stars down. Two Samsung Galaxy Note Edge arrived without the bubble bags they were supposed to come together through the JUMP program. One of them arrived without the wall charger so I asked for a replacement. After some hesitation I was given a used and dusty Apple wall charger that was taken off of one of the walls right in front of me. I asked for a Samsung one and they had a brand new one in the back. I was offended because I paid for the whole thing, accessories including, and the store employee (african american male) and manager ? (hispanic female) decided to cheapen the experience by giving me a used one. It may seem like a small thing but to someone that JUST bought two great new phones, it hurts. That being said my experience with other employees in the past have been great. Employees were caucasian male and asian female. I feel terrible noting them by race and gender but I wanted T-mobile to at least be able to guess who's been great and who's been terrible. I'm definitely getting rid of JUMP too, it's a bit of hassle. read more

Robert was beyond helpful I highly recommend this particular T-Mobile they're courteous and honest thank you T-Mobile for your service and having Robert here to help me‍. At the ChinoHills store read more

I wish I can give 0 stars for customer service! All the workers here don't care about helping their loyal and new customers they will push you aside to make a sale! I went in here 3 times within 2 weeks and waited about 2-4 hours till I got help and my problem was still not solved I had to drive to another store get my issue solved and come back to this store to tell them and they still don't care! All the workers here are lazy! They stay texting sitting behind cashiers not helping customers IVE NEVER BEEN SO UPSET IVE NEVER FELT SO IGNORED after spending over 700$ on iPhones I got the worse customer service in store for being a new customer makes me regret that I should of stayed with Verizon. This store needs a new manager and employees that actually care about customers! 1 GOOD thing is that the person that signed me up was amazing I give her 5 stars she should be the manager her name was Alisha I think she was very caring and focus on you and didn't leave you to the side to make another sale. Shame on you other tmoible employees everyone else needs to be exchange with new employees! This place needs more ppl that want to work and enjoy helping people no more lazy people working ! read more

I came here on 8/5/2015 with a friend, as we were both looking to switch to T-Mobile, since they offer the only plan (that we could find) that doesn't throttle bandwidth after x amount of GB (their $80/month Unlimited plan). Well when we came to the store, the employees were very abrupt and rude. We asked about things that we had seen online, and I was told, "That's self-explanitory, it says online or telephone only." I understand that, I was just curious if you guys were running any kind of similar promotion. That's fine though, I won't be giving this store any of my business, I purchased my phone and plan online, and I hope this store finds itself out of business soon. Also, I'd like to make special note of Joshua, the "new guy" who was incredibly pushy, to the point of aggravating me. So pushy that he butted into my friend's sale who was being handled by another associate. This was very off-putting. I also found it /VERY/ professional that you went to the back to 'ask your manager about a deal' and came out of the door saying, "Yeah whatever, shut up, you talk my ear off" etc. Not a good look. I'd have fired you on the spot, Joshua. Lastly, I don't like the deceptive sales practices here, when my friend and I clearly understand what we should be paying, and you tell us that there is a 400$ down for his service contract, and neglect to mention that he could avoid the 400$ by getting a prepaid plan. I def. won't be dealing with these people ever again. read more

Joanne & Robert are amazing! Wonderful customer service I highly recommend this T-Mobile they were both very knowledgeable knew exactly what they were doing made me feel very comfortable signing up for my plan! I'm highly impressed at how wonderful they both were! read more

I came into this store a couple of weeks ago to exchange my daughters iPhone due to a bad battery. We have the insurance on the phone so an exchange is the norm. I had previously gone to the Tmobile store on Rancho Valley in Pomona TWICE and both times they were totally NOT helpful. The first time they said they couldn't exchange the phone because of a small scratch on the screen, the second time they said the screen felt funny(?!!). They wanted me to pay $175 in addition to the 140 that I've already paid over the last 14 months to replace the battery??!!! I don't think so!! I decided to try this store in Chino Hills. The first person I spoke to was Joann and she was awesome!! So helpful and knowledgeable, she did everything she could to take care of my issue. A few days later the phone came in and the representative who helped us was David. He was also very helpful and made sure the information from the old phone was Uploaded to the new phone correctly and the old phone was reset before we left. This was a very time consuming process but Joann and David did a great job and we really appreciate the time they took to help us. Thank you both!! read more

We have been to this T Mobile a number of times in the last couple of weeks for various reasons; switching service, buying new phones, questions on the phones, etc. Each time we have been helped by a different rep. Everyone has been so kind, patient and helpful. We have been made to feel valuable as a customer and that none of our questions were stupid (even though we're pretty sure some were:)). We will highly recommend this store to anyone. read more

Go to the other store down the street, switch from TMOBILE, or go to the ones inside of Costco instead. Spoke to a gentleman yesterday regarding the last day for ONE of my warranty exchanges. My fault for waiting this long for ONE of the exchanges. He (wish I remembered his name) said that as long as I came in before Monday because they are sending it out that date. 2 warranty exchanges: 2 separate order numbers : One set to cancel 07/13 ; the other set to cancel 07/26. I know this because of the TMOBILE generated text messages. In comes Thalia, explaining to me that both are going to be canceled. I show her the text message and she said those TMOBILE generated messages are wrong. So I let that go because she's processing the one for 07/26 at the time. So I asked about the one for 07/13, and she said that's canceled already and they can't process that exchange anymore. And according to her, her manager Jackie, said the same thing and Jackie is Not Able to figure this out because its canceled in the system. But because Thalia was already wrong in regards to text messages for the other date, I just decided to cancel BOTH exchanges here and go to the better one the next block. And thanks, Thalia and Jackie, for nothing and make sure to tell that guy from yesterday thanks for throwing you guys under the bus today and making you known on Yelp. I can't wait for the phone call from your DM so I can give my glowing praise for your store. read more

Place is pretty good with service but dont come when its busy cause you could wait for at least half hr. Ive never had any issues with this place its near alot of other stores but the area is kinda annoying to get to. If your a local you will know what i mean. Overall place is "good" not fantastic read more

T-Mobile - Inside - Mobile Phones Near Me - Chino Hills, California

Joanna flat out lied. I brought in my Motorola Android hoping to use it for my T-Mobile service (from Sprint). She said the device is too old for the T-Mobile 5G network. I said that's fine, what are my options? She said I can trade in my Motorola for $199 value and swap it for this T-Mobile branded Android phone REVVL model. I ask her, do I have any monthly payments on the phone and she says No. The phone is yours and no contract on the phone. I said, great, let's do it. I had to pay close to $50 for activating the new phone and all the typical admin fees. I'm fine with that. I check my bill later and it says $8.37 monthly fee for the REVVL Android phone. She said there was no payments for the phone. And to add insult to injury, the phone is crappy and has been glitching a lot since I got it a month ago. I call Assurion, the insurance adjuster for Sprint, and they're making it really difficult to get a replacement phone. I still haven't gotten my replacement. All in all, this is horrible service. I always liked Sprint in the past and thought their customer service was better. Since they got bought out, everything went to the crapper. Pay more for AT&T and Verizon. This is not worth the headache and lost time in trying to fix issues. read more

This location made us change our minds about switching to a different carrier. The simple "Welcome. We'll be right with you." greeting said more about their customer service than the T-mobile at Chino Spectrum Towne Center. Don't get these locations confused. The customer service between these two location is a huge difference. Thank you Alisha for helping us (Go Raiders. Lol ). Our phones were not in stock but were delivered to our home within 2 days. We went back today and David helped us by transfering our information. David was very patient and helpful as well. Thanks T-mobile team from 3660 Grand Ave, CHINO HILLS. read more

I had quite a few pleasant times coming into this branch. The only complaint I have would be the wait (knocked one star off) -- sometimes they get really busy and put you on a "list" to be called to the front. other than that - they have been nothing short of helpful and friendly. Came here once when I needed to charge my phone. The guy was super nice, he helped me charge it up front while I walked around and "shopped." After about 10 minutes, he asked me - would you like to leave it in longer? it was so nice of him! Another time, I had to buy a memory card for my phone (I think to hold more pictures?) and the people were super nice. They guided me to buy the right item. I wouldn't hesitate to come back. Sure beats the Chino one down the street. Don't even bother with Chino, they don't give a crap about their customers. This one does, however. read more

The worst place to go for tmobile. If you go to this tmobile, make sure you dont have plans for the day. I have been to this store 4 times the past two months, and I have waited a minimum of 30 min. EVERY time. One of the most garbage places. They dont even tell you how long. Some random guy just says, "Just a couple more minute" every 10 min. I REALLY do not recommend this place. read more

I needed help with returning my 3 IPhones to get my rebates and Jackie the store manager was amazing. She helped me patiently step by step with each phone and printed the labels out too. For now on I'm getting the phones at the store so that Jackie can help me again and get the credit she deserves. She was very professional and when my nephew comes back from deportment she is going to help us set up the military discount. I really enjoyed my experience at the T-Mobile Store. read more

First off, I'd like to call Ashley R. out for getting my friend and I our phones! She went above and beyond to help us get our phones and the plan and preferences we wanted for it. So what had haooend was, my friend had spoken to a T-Mobile representative on the phone and was told to give any employee a reference/confirmation # in any of their branches. However when we got there and had explained our situation and given the reference/confirmation #, we were not able to finish the process and had to start a new one with Ashley because they weren't able to pull anything up. But Ashley was more than accommodating, courteous, and knowledgeable about what needed to be done. We went to the process with her again but this time around was ensured that all will be done. Despite the amount of red tape the three of us had to go through, Ashley had pulled through and everything had worked out in the end. Thank you kindly for being so blindingly resilient in your line of work! I'm giving a 4 because of the people who aren't Ashley that were in the phone who also happened to work for t-mobile that were being difficult. read more

Similar experience as Phoebe F on her 3/4/17 post. Happened to me on the same day. Been here three times. The first two times, they were great since I was making them money (upgrading phones and buying accessories for them). Yesterday, I went to ask help re: a vertical pink line running down my 8-month-old s7 edge's phone. It's a known problem. ATT has ackowledged it. Samsung Europe (Benelux) has acknowledged it. I know some people who've done warranty exchanges for the same issue with T-mobile (not this location) no problem. The guy (fair-skinned, non-Asian-- not sure if caucasian or hispanic) took barely 10 seconds of hands-on time with my phone to decide that I need to file a claim with Asurion and pay the $175 deductible instead of a $5 warranty exchange -- an option I only found out about after HOURS dealing with phone CSR and TMo's social media team. Mind, my phone doesn't have any visible cracks or dings. He didn't even check the liquid damage indicator (I did; It hasn't been tripped). And it's obviously well within the 1 year warranty (which he didn't even inquire about). He just decided (out of his own convenience) that my phone won't qualify for warranty exchange on a known problem and wanted me to straight up pay $175 instead of $5, ostensibly to "protect" me (what phone CSR told me) from possibly paying upwards of $400. So, while the $5 option is there, they make it sound like the only safe bet is to go with the $175 "protection" money. Nice scam you guys got going there. Hopefully, I'll have better luck in the other branch Phoebe F claimed actually helped her. read more

Brandon was so pleasant and efficient to work with switching my mom's line to our plan. Doing that and buying a new phone can take a very long time, but we we're in and out in about an hour or so and he was the most patient and we'll mannered sales person I've experienced in a long time. Actually this location has another gal that was right up there with him. Way to go guys! read more

Was very impressed by the customer service and such great team work they dsplayed. I was immediately helped by David L. And then quckily also assisted by the Manager Jackie E. The worked as a team to get me the best rate possible and switched me to a business plan to help me get the most out of my plan. Ashley was very educated when it came to the new plans and offers which I qualified for by tmobile, and Immediately told me about all promotions and offers. I have to say I have no regrets from switching from Att to Tmobile. The team work and help I received from everyone including Anthony M. and Manual P. was so impressive and I know I will be a lifetime Tmobile customer. Thank you, Brenda read more

I am so glad I went into this location. I wanted information on the different plans for a single line rate. I was undecided about switching. Ashley Razo was the sales person that helped me and she was so friendly, knowledgeable and patient lol. I had a lot of questions and she helped me through everything. I am happy that I'm now part of the TMobile family. Lol. Bye bye Verizon. Thank you Ashley Razo. read more

I hate going to T-Mobile stores but that has changed! Manuel is such an awesome worker and goes above and beyond. He makes me feel comfortable with all of my questions and transactions. Thank you so much! read more

Four reps and only two working. Not sure what the other two guys are doing back there...there were five customers when I walked in and only two people working hard. Two other reps come out to help one customer, the other (looked like the manager) just walked around waited for his buddy to help out one customer and went back to hide in the back...phone kept ringing, you figured the guys in the back can pick it up? Rep already assisting a customer had to pick it up. Unbelievable.... read more

One star, only because I couldn't give zero stars. The customer experience here is similar to a bad overseas call centers. Wasted an hour of my time. 1. There is no line check in, so they expect you to wait in line over 30 mins for a salesperson. I stepped away for a minute and I was skipped. 2. They don't always have a manager working, as it was in my case. So they can't always handle real issues. Don't waste your time coming here. Spend the extra time and drive over to the T-Mobile store in the Brea Mall. You'll actually save time overall and get an Apple-like experience. read more

If I could give less than one star I would. By far the worst customer service I have ever received from a T-Mobile store. Not only was I the only person in the store when I walked in, but the representative was on the phone. I will give him the benefit of the doubt and assume his call was work related. So, naturally I was not greeted, but by the time he finished, which was 20 minutes later (yes, 20 minutes), another customer had walked in and he was ready to help HIM instead of me, until the 2nd customer said he thought I was there first. The representative looked at me, like he hadn't known I was there and said, "Oh. Did you have a question?". Really? I explained my phone's malfunction and he said, there's nothing we can do. You need a new phone." He did not attempt to help me in the slightest and I truly felt I was bothering him by asking for help. I will never return to this store and I have since let the corporate office know. Now by contrast, read my review on the other T-Mobile store I went to a fe days later. read more

Isn't it a hassle when you're already a longtime customer and you're trying to pay your bill and they tell you to go down the street to another location to pay it cause they're too busy bs'ing with people that aren't even customers yet ! T mobile that's how you take care of your people ??? ... read more

Don't go to this store! No one care about you. This is not the way to do business even it's a little bit busy, CSR should either ask or help to set up lines to handle customer in sequence. Wait and walk around 30 mins and no one show his/her enthusiastic to help or ask. Really upset!!!!! read more

I had a very good experience here after getting treated very poorly at a different office , great full for the nice customer service

I came in here to buy get a new phone. I had done some of research prior to coming in, including calling customer care to get all the details of financing a new phone. The person helping me gave me 2 pieces of information that were different from when I spoke with customer care just the day prior. 1. I had billing address in another state, where the sales tax is lower. I confirmed that I should be getting the lower sales tax (based on billing address) even though I am picking up the phone in California. The sales rep was adamant that the sales tax is based on where I am buying the phone, I just went along with it, but this is not true. I confirmed this again on the phone after paying $40 tax on a $500 phone ($0 down, 24months finance option). I will be getting about $20 credit on my bill due to the misinformed sales rep. 2. I was interested in the Handset protection plan $8/months, since I decided that JUMP! is not for me. I asked if I had 14 days to decide on the Handset protection plan, since there is a 14 day limit to decide whether I want to get JUMP!. I was told that I don't get 14 days and have to buy the plan at the time of purchasing the phone. This again was confirmed over the phone by T-mobile customer care to be incorrect. Some people may not care about these details, but I do, and I don't appreciate it when I am given inaccurate information that I'm basing my decisions on. And as customer sales reps, I believe it's their job to stay informed and provide accurate information to the customers. Otherwise, it was a pleasant experience dealing with the sales rep. The store was relatively crowded but there were enough sales reps and whenever they got a second, they came over to ask if I had been helped. read more

How do I begin... First off very small store..not enough selection of smart phones.. What was frustrating was that it took us nearly two hours to get a simple two line contract for my husband and I and we had the the rookie Omar heloing us whom may i mention had no knowledge of what to do when it came down to setting us up. In my opinion you should have the newbie stand aside if you see him struggling with a customer...or....maybe some couches in there would be nice for the long wait.. read more

Just went in there to get some info the guy in the front was very rude, I was asking some questions and the guy responded with "look im just trying to give you the information" not in a polite way. I get that you r under construction and you dont have your stuff up but dont have to be rude to the customer. read more

Came in to add another line to my family plan last Wednesday, and we were in and out in 20 minutes. They answered all of our questions (and we had quite a few) and the other two employees on the floor chatted with us while the third employee did most of the paperwork. It was a pretty great experience, and more validation to stick with T-Mobile. read more

I came last Thursday to get a new phone. I made the mistake of going to a "iPhone repair" shop that messed up my phone, so I had been without one for almost two weeks. Anthony helped me out at T-Mobile. Really nice guy who took his time with me, making sure I got everything I needed and even got my Assurant deposit back for me. Go to him if you come here, we was very helpful and nice. read more

Went in changing carriers and adding a new line. Jen was soo helpful and informative. Any questions I had were answered. Great customer service! read more

I had been a loyal T-Mobile customer for years in Orange county and I loved the service and the price. However, when coming to Chino Hills I asked if there was service in my area and I gave them my address. I was told service in the area is great. Yep....ended up not being true at all. :( I continued my plan for another two year contract. Sadly when I tried to use my phone at my new house I had no reception. I tried for 2 years and I couldn't use my phone unless I was on WiFi and I had to switch between two Wifi connections in my house. Two miles around my house no service at all. Friends and contractors who helped out in my house had t-mobile and would go outside and try raising the phone up to get a signal...kinda funny...but didn't help them either. Today, I received my last bill since I finally cancelled T-mobile. I had asked the store what I needed to cxl and switch to another provider. They told me I needed to pay off my cell phone since I was no longer on a contract but i still had a remaining balance of 210. I also had to pay any bills and services at that time as well. I did everything asked and ported my phone over to AT&T. So my last bill I got was for additional $120.39 since they had me pay for the entire month since I had cxled my policy 8 days into the month. Where are the disclaimers and the guidance from the store. So that you T-Mobile for ruining any past fond memories. According to the customer service rep and supervisor I should have complained every month for the last 2 years in order to document my discontent. I figured after 1 year and a half, nothing was resolved so why keep spinning my wheels. Supposedly they don't record calls because I know what I had talked about on the phone with the customer services reps online. I did learn something important. Everything at T-mobile needs to be documented if the store gives you an answer, make sure they don't give you what they feel is general information. It needs to be documented on the account that they spoke to you about anything. It screwed for believing everything was taken care of and I wouldn't owe anything else. If you are not on a contract, why charge people an entire month for only using service for 7-8 days?? oh, wait t-mobile's policy and it is on page 3. Insurance and other utilities cxl the day you stop service. Why does t-mobile change things so they can rip off their customers? read more

This location is the worst! Horrible customer service and always taking their time with a long wait. Do yourself a favor and go to another location do yourself a favor and go to another location read more

Great staff, extremely helpful. They go above and beyond to help you and don't pressure you to upgrade. After a bad experience at another T-Mobile I was not going to change carriers, but this place turned it around. read more

I went in there trying to activate 2 new lines. A guy tried to help me but he didnt seem no know the systems. He got frustrated but instead ask for help he just told me call the 1800 number. I went to the store down the street next to In and Out they were much more help and were able to active me in less then 20 minutes. read more