For some reason I received another bill. This time I went into the store and the manager fixed it right away! The billing cycle closed when he corrected it the first time so there was a balance lingering and that's why I received a bill. I wanted to update my review and say thank you so much for correcting this I really appreciate it. I notice every time costumers come in The staff takes the time to say hi. Which is always welcoming. If and when I'm ready to switch services I might just come to TMobile. Thank you for taking care of everything promptly!!! I appreciate it. read more

Josh was such a great help ! Great customer service and got the job done within minutes ! Very funny sense of humor and really knows what he's talking about ! Gave great input and great suggestions. Definitely will come back to see josh ! And maybe even transfer from Verizon to here ! All thanks to josh ! Keep up the good work josh and continue to do great work ! We need more workers like you that make customers happy ! read more

T-Mobile Experience Store - Josh was such a great help ! Thanks josh for your great sense of humor and hard work. ! Your work is highly admired! - Mobile Phones Near Me - Hawthorne, California

Went in to Switch out my iphone 6plus to a new iphone with a better quality camera. The guy i believe him name was Akeem, or Alkeem? he was the one that helped me out. he had bad customer service. Every question i would ask he seemed to be bothered by it. He was so pushy. He asked if i wanted to add on the insurance for my phone which was going to be an additional $15. i said no, and he said "it covers if you get a crack on the screen etc- if not that's on you" in such a rude tone. i'm very aware of if i'm DECLINING the insurance. He was rushing the entire process as if he was going to be off the clock in the next 5 mins. i didn't even feel good about getting a new phone. I should've asked for another employee to help me out. read more

Wow !!!!!! Horrible customer service I walked in expecting to get help instead I hear how many customers she had seen today with the security and if the female manager was there she wouldn't seen as many crazyyyyy... And when she finally decides to put attention she gives me an attitude and sure enough did not help me, so I needed up talking to a manager which he decides to explain a bit more but sends me back to the previous tmobile store I had visited in June to get my problem fix!!! Ridiculous so I walk out of there with a jacked up phone and no one can help at the end of the day I have to call customer service to get it resolve. Don't understand why have branches just to do sales and collect $$$ I guess but when it comes to getting help then you get send to a machine. I've said enough bad customer service from t-mobile all around 360 turn store, branch, customer care and all staff read more

This place is packed most of the time but the waiting is so worth it. I have been here both times during my time of need and they helped me out. My first time here was during the Valentine smart phone promotion. I called T-mobile and they would not let me upgrade to get the promotion even though i only had 2 months left on my contract. I called t-mobile 3 times and all 3 times they insisted that i had to wait. I got angry because my cousin was able to upgrade with 1 year left into his contract. I decided to go to the store on the last promotion day. I walked up to get my number and the manager there said to wait because for sure they can get me the promotion. Stayed past closing time cuz it was so packed that day but walked out with upgraded contract and mytouch 4g for everyone in my family. My second visit was to try and get rid of 2 web plans on 2 mytouch 4g lines. I called into t-mobile and they said i had to buy two new cheaper phones to substitute it. I needed to go to Southbay Galleria and since they had a t-mobile store there, might as well change my web plan there. Came in, the associate was helpful but they ran out of the 2 $50 phones i needed to purchase. So voila! returned to the oceangate store and not only were they helpful, the associate was able to just get rid of the internet for me. I didn't have to waste $100 and buy 2 useless phones that will just catch dust. read more

So i returned my phone. and it took about two hours to get that done. And well im disappointed so a friend of mine gave me his phone for free an s3 and i returned my exchanged phone. again took about 2 hours. and Why is there no seating area? its a bit uncomfortable standing for so long for something that should only take 30min max. oh well. im still with tmobile since its the only affordable thing out there besides boost mobile, but they dont get recent phones..Well. thats my review. They are hiring from what i was told and you can drop off your resume if u want. would be best for fluent bi-lingual (Eng-Spanish) i heard from one of the sales ladies that shes changing stores because her sales are lower since shes only an English speaker. In my opinion she was nicer than the other people so far. Plus side. i got what i needed done. Downside. i wasted ~3-4 hours of my life. just standing around and getting my legs sore... read more

WORST T-Mobile location. The customer service we received was terrible to say the least and the tone they spoke in was very condescending. The rep taking care of us was more concerned about shutting the store down. I get it, we went an hour before closing, but still no excuse for cutting customers off mid-sentences. I probably would have gotten better service at metro pcs. The reason we went to this location was because it is conveniently located next to my house. Now I know, I don't mind driving the extra miles if it means that I am going to receive good service. I will never visit this location again. I walked in to upgrade phones, and what I really should have done was upgraded my phone carrier after the fact. read more

Just transferred my mobile service from Verizon to T Mobile and I couldn't be happier! AD helped me out and was awesome. Explained everything to me. Highly recommend! And if AD's boss is reading this, please know that he was the best ever. Thanks T Mobile! read more

Jeremy at T-Mobile is the best. He was patient and explained all our options. Ended up upgrading and getting a second line. He even followed up with us the next day to make sure everything was ok. read more

Shitty service, I came in to pay my phone bill and no one even bothered to ask if I've been helped. The moment they finish helping a customer Adriana and another employee went on their phone and eventually started talking. I wouldn't recommend this place if you're in a rush. read more

Came in for a upgrade, but Vidal was very rude and no help. Rather take my business somewhere else

From the moment we were greeted by Adriana at the Rosecrans & Ocean Gate Tmobile retail store, she took care of switching over our phone lines from another carrier to Tmobile. She answered all our questions and concerns before arriving to the store to make sure we didn't waste our time. Adriana went above and beyond making sure our transition went as smooth as possible. Whether we had questions after we left the store or any issues whatsoever, Adriana was there for us. Without having to ask her she checked our account to make sure we were billed as promised and made the necessary calls for our bill to reflect that. We are very thankful to have Adriana as our store rep would definitely recommend other people to her. read more

Needed to purchase a prepaid phone for out of town guest. Jarod helped make the process as easy as possible. He was wonderful!!!!!!!

I come here because it's walking distance from my house, so making payments would seem easy. I've been making payments using the machines (which I miss so much). Since they took out the machines I always have to sign-in and wait a really long time. Their is always an employee that looks at me waiting with my arms crossed and says,"sorry for the wait, we are short staffed." That's fine if you're short staffed but every time I come in, they always seem to be short staffed; at least for the last 3 months...That's not a valid excuse anymore. I'm not talking about a 10-15 minute wait I'm talking about a 30-45 minute wait. They should have a dedicated register just for making payments. I know it's not the staff's fault and I don't blame them. This would fall onto the managers and corporate (T-Mobile). This isn't enough for me to switch companies, but I'm considering having to drive to another store to make payments. I'll gladly reconsider my review, if and when, this store improves. Pros: Two cute employees named Tatiana and Itzell. +1 Star Clean store. +1 star Cons: Long waits -1 star Excuses for bad service. -1 star Wrote this whole review and still haven't got service (37minutes waiting) -1star read more

T-Mobile Experience Store - Love how they have someone dedicated to saying they are short staffed instead of taking payments. - Mobile Phones Near Me - Hawthorne, California

Justin is a GENIOUS!!! He helped me do the impossible. He was able to copy an entire text script history of 2 years in succession and apply it to an email, text and some other google media. He was patient and went that Extra mile. He is so cool calm and collect. Also.... he is very patient. He does not give up. Somebody give this man a raise please. I am so grateful. read more

Went into t-mobile to upgrade my phone with my sister & I was helped by Belen. She was very nice, patient, funny, and overall made my experience much more enjoyable. She was helpful and knowledgeable and anything she didn't know, she had no problem getting help or asking questions to her coworker Jeremy who was also very helpful and a pleasure to talk to! They definitely made my experience 10/10! I would highly recommend asking for either of them or waiting for either of them to help you. Thank you Belen & Jeremy! read more

Worst Company ever they passing me around customer service to store because they sold me something that doesn't have anything in it! I should be charge what i have screw T-Mobile!! read more

I would say I had a pleasant experience. Daysha was an awesome associate, she was very attentive, experienced and made sure that I received the best plan to fit my budget. She had excellent customer service. As far as the store customer service as a whole, it would be nice if the associates were trained to inform the customer of all the services that each plan offers. This would be very helpful especially to new customers. I am assuming that since it's a busy store this factor can fall through the cracks. Overall, I would definitely refer my friends and family to Daysha anytime. read more

My experience here was amazing. I came here on Thursday to pay off my bill and asked Andy if I could get an IPad Air 2 since I had the line for it but wasn't using it. He went to check if he had any in stock and unfortunately he didn't. He asked me to come back on Friday(the following day) because they were getting their shipment in and along with that, I was going to get a FREE tablet(because of a promotion they were going to start). I went back yesterday and he right away came to me and told me that he was going to go get the iPad for me while he was finishing up with a customer. As soon as he was done with the customer we began my transaction. While finishing up it figures that I was over my EIP plan and that it wouldn't let me get the IPad with $0 down, I had to pay over $400. He wasn't happy about it so he went ahead and called customer service and they double my EIP plan, so as soon as he finished with that call he went "yessss". He was more excited than I was, but I applaud him for giving me an OUTSTANDING customer service. We need more people like him. He made my day, I walked out with the iPad and a free tablet and a smile. Thank you Andy! These 5 stars are for you! read more

Giving 5 Stars because of LUIS. I went in to exchange my phone for another one and he made my experience at this T-Mobile very welcoming ( Rosecrans and Ocean Gate). I went previously to the T-Mobile on Hawthorne Blvd and El Segundo. I felt like I wasn't really acknowledged and on top of that they didn't take their time to explain the phone I was getting which was a Samsung S10. I felt like they wanted me out and they only kept communication between themselves. I only had that phone for 1 day enough for me to exchange it. I didn't like it. Luis Took the time to explain to me about each iPhone and was very patient. He even took the time to explain about the Samsung S10 and was very detailed with it. Luis has Awesome customer service and knows how to communicate well with others. If your looking to get another phone I recommend going to him :) read more

Lost my phone this weekend. Eva Rodriguez was able to help me out buy a new phone and give me honest opinions in regards to the new iPhones. Helped me with any problem I had and questions. So amazing. Thanks for the new XR!! read more

When I came into the store I didn't plan to buy a phone just was looking, Jeremy's expertise changed my mind. He was helpful, very nice and very patience. The rest of the staff in the store was happy to be here all friendly. I would recommend this location to my family and friends. read more

My daughter and I visited this location on January 26. Staff member K.C. assisted us with my daughters' phone upgrade. K.C. was very professional and friendly. Thanks for your help K.C. I will return to this location read more

Very happy with the service at T Mobile . I went last Week and had to exchange a new phone out - Luis Rodriguez and Jeremy were really exceptional. I made this my new T Mobile store read more

I went to t-mobile today to get a new SD card for my phone and while the customer service was good the person helping me failed to make sure that the card was working properly. All he did was put the card in my phone and sent me on my way. When I got home my phone was still telling me I didn't have enough space. So I got in my car and drove to the t-mobile on Crenshaw and Imperial and they took care of the problem. This is the store I usually go to because they know what they are doing. I was in the area on Rosecrans and that's why I was there. I will never go there again!!!! read more

I am VERY MAD @ t-mobile their Coverage & Connection is so good that i haven't got a single DROPPED or MISSED call from my X ..

Worst customer service ever. I called before going to get a screen protector that I paid warranty on, they told me they had it and to come in. After waiting 45 minutes they told me they don't have the correct one. Some idiots work here. They don't even know which customer is next but yet list their line on the tv. This place needs some more workers. read more

I would highly recommend visiting T-Mobile at 5035 a Avenue Ocean Gate and Rosecrans I'm not sure but what I do know is that the customer service I got was immaculate. Crisp clear clean no BS. The most sunny disposition of any customer service rep I've seen in quite a while . Herr name is Eva Rodriguez mobile expert, and I do mean expert. Thank you so very much Eva. I now have a very much different view on my service provider and I'm proud to be a T-Mobile customer. read more

Justin and Abraham.... Best service I've received in many years!!! Working in Customer Service, I am very critical of places that don't offer the same level of treatment that I feel a customer deserves. This location has GREAT people and GREAT Customer Service....... I manage our business account with many many lines and I am at the store a lot. The short wait and the knowledgable people make visit a good one. read more

Just had to come write a review for Brandon Myles...this young man gave the the Best customer service I've had in a long time....he was very courteous, attention to detail and made me feel like I was the only person in the room. He got me to leave Verizon, get a new phone and accessories and also saved me a ton of money He is the Best! He has a long term customer for life..I will come to him for all of my cellular needs! This young man she be in management!!! Thanks again Brandon!!!..Great Store..excellent customer service! read more

T-Mobile Experience Store - Go see Brandon Myles at T-Mobile at 5053 Rosecrans Ave. Hawthorne, Ca...He's the Best - Mobile Phones Near Me - Hawthorne, California

Came in with my entire family (5 of us) to switch from att to T-Mobile, and LAUREN was amazing. She was so patient, nice and efficient. My entire family loved her! it gets stressful switching over and she made it very simple. She will be my go too! If you're going to this store, ask for Lauren!!! read more

A lady with the first name that started w b maybe Bella or bellena something like that she looked liked she was in charge over there she knew everything even the employers asking her all kinds of things while she was helping me great customer service she should be the manager over there because she basically is managing over there! read more

Not a helpful place. Manager overly perky to cover up her lack of skill on customer service. Not a pleasant experience to say the least

Went to this T-Mobile last week to inquire about new phones and adding lines to my account for my out of state parents. Luis R greeted me enthusiastically. He was so fabulous. He knew from the start that he would not be making a sale, that I was only there to collect information. Luis R answered all of my questions and showed me many options for my parents. He gave me detailed information on how to help my parents navigate the process of switching phone carriers. Thanks Luis R. You're great! read more

This place was alright. I had better experiences at other phone carrier stores. This place is usually busy so expect to wait a while when you come in. The last time I came here, it was a horrendous experience due to one agent. I was there with my mom getting a phone for her and my little brother. I was telling this agent that we wanted something affordable and cheap. I couldn't help but feel that she was hustling us. She'll grab expensive phones then get mad when I tell her I can't afford it. After I grabbed the phones that I liked, she shows me phone cases that I didn't ask for. She puts all this energy into grabbing many different kinds. Honestly I thought they were cool, but once I looked at the price tag (about $40) I told her I don't want to buy it. She told me I can make monthly payments & I still refused to get it. Then she makes a comment "Oh, you can't afford $7 a month?" That just tipped it off for me. I told her nevermind, we'll be looking elsewhere for a phone. She looked disappointed! As if all her energy went to waste when we didn't want to buy. But she should've been more accommodating to our needs and what was doable for us. Never again went back to this store. The whole experience killed it for me. read more

I am really surprised that this store has no reviews. It is always, I mean, always packed wall to wall with people. I think people are afraid to write bad reviews about this place....! I had the worst experience of my whole entire life here. I wanted to give this place negative -150 stars, but Yelp doesn't have that feature. I just wish that I wasn't the lone bad review. Come on guys, don't leave me hanging here.....! The details are just too horrific. :( read more

You'd be better off calling customer service. The employee's suck at this location and most throughout Los Angeles. They don't want to help you unless a commission is involved. I had to go to two different stores until someone did their job. All store locations should have secret shoppers stopping by weekly. The managers need to know how sloppy their employees are. If this continues I'm definitely going back to high ass Verizon. I can at least count on getting good phone service and customer service. You need to better T-mobile. read more

Prior to being a T-Mobile customer, I had Sprint but decided to cancel with Sprint because of their HORRIBLE customer Service. THis is the only Tmobile store I visit, others are helpful, but the staff at this location have just always been really good to me and my family. They take their time with each customer and waste no time in assisting customers as soon as they walk in. read more

I don't usually leave good reviews but it was a must Natalie was AMAZING!!!! From the moment I called for information to the moment I did my upgrade and got my phone got all my pictures contacts and music to my new phone amazing customer service skills very knowlodgeble and trust worthy THANKS Natalie read more

Literally came into pay my bill and there's. Lady taking names and just standing here when she clearly can b helping just like everyone else... It's annoying they should have one person strictly for paying bills quick and go.. read more