I went here to upgrade my iPhone 11 to the iPhone 13 pro. There's always a wait, but every time I go, the staff helps me with whatever I need. I was able to get a run down with the process to upgrade along with how much my monthly payments were going to. My sales person ordered the iPhone 13 pro in gold for me and it was going to get shipped to me house. When I received it, I went back to t-mobile and the sales person was able to help me transfer what was on my old phone onto the new one. I was surprised that it took about 15-20 minutes! Afterwards, he erased my old phone and boxed it up for me. I needed to drop it off at the post off myself in order to get the whole amount of trade in for my old phone. I didn't mind. Although, it would have been nice to have T-Mobile ship it out for convenience, not just for me but for other customers. But, that is their protocol as a company. I will definitely return back to this location in the future! read more

Leandra was amazing. She was incredibly knowledgeable and truly helpful. I was dreading having to update my phone but, this time it was a very pleasant and educational experience! I very much appreciated Leandra's guidance! She even thanked me for my military service! read more

Francisco and Pauline were great! They helped my husband and I with our upgrades and even though we forgot to back up our phones before we went in, they were patient with us along the way. Their manager Rich was really cool also! Came out and greeted us. There was another gentleman there also I believe his name was Rick, he was funny! The whole staff at this location were super welcoming and professional. And to add in, no wait time. They assisted as soon as we walked in! read more

Omar helped my Husband and I exchange our old phones for new ones due to the 3G being disabled soon. I strongly suggest making an appointment or else you will be waiting for a long time. We showed up at 2, Omar started helping us at 2:05 and we were out of the store at 4. He's so kind, super knowledgeable about the phones being offered, what special features they have, and is great at conversation while we were waiting for our old phone data being transferred to our new ones. We never felt rushed and Omar is a serious Pro at his job. Thank you very much Omar! We love our new Samsung A32 5G!! read more

This is the most helpful store I've been to. Sisco and Stewart were so helpful and took care of everything I needed! Definitely resolved my stressful situation. Love when people have amazing customer service read more

TAYLOR was totally FANTASTIC!! She is incredibly knowledgeable, efficient and confident. She answered all my questions and gave me additional information that I didn't realize would come in hand later. On top of all that she is very congenial and a REAL PLEASURE to talk to. SHE IS A SUPERSTAR! read more

Jordan and Jeremy were awesome! Hubbies phone shut down and he needed an upgrade. My phone was cracked and I wasn't sure if I should fix it or turn it over. While there was a wait because this is a popular location and we didn't have any appointment, they have the best service ever. Totally worth the wait. They were both incredibly helpful. 10/10 recommended. read more

The Home WIFI Internet is atrocious. Yes it's only $50 a month compared to Cox, but pay the extra money. If you want to watch television or get on your computer forget it. It freezes, it buffers every minute, and it does not stay connected, so you constantly have go unplug the modem. The only time you can enjoy it's use, is after midnight when a majority of the users are not signed on. Watching any sports game is impossible. I went back to Cox and paid the extra money for less headache!! read more

T mobile does not help. I'm trying to pay my bill and nobody helps you. Locally or even the national number

My (3*) Review Is Not In Regards To Being With TMOBILE For Over 18+ Years! Because They Deserve A 5***** On Their Services! Disappointed, This Is The 3rd Time We Have Gone Into This Store On Eastern For Our Free Gift Thru TMOBILE Tuesdays, And Again They Are Completely Out! My Suggestion To Store Managers, Consider Talking With Corporate About Supplying Stores With A Larger Quantity Of Free Items On TMOBILE Tuesdays! read more

The absolute worst customer service of my entire life ! 11 year sprint customer treated like I was irrelevant!!! The racist manager threw me out of the store GREAT CUSTOMER service!!! Ordered a phone NO DISCOUNT LIKE T-MOBILE Claims on 12/18/21 still have NO PHONE hours of frustration Time For A New Service!!! Don't Buy The commercial Thanks Sprint worst Merger Ever !!! read more

Greetings everyone, this is my first attempt at writing up a review on anybody. I've been a T-Mobile customer for approximately 20 years both in Europe and the United States. Living in sun City Anthem this location on Eastern avenue provides very quick and easy access to any phone needs I have. I've been going to the site for several years and a few years ago ran to Mr Ed Pratt who is both knowledgeable and friendly and very people-oriented. We have struck up a friendship through buying two OnePlus phones and I was in there yesterday and he helped me with the updates. Ed does a great job and I asked for a referral for a set of headphones and he brought them to me and I didn't even bother to ask how much because I knew he would give me what my wife needed. He does a great job along with the rest of his team and would be my choice for future dealings with T-Mobile. On a more personal note when you go in there please say that DENNIS and also offer him and his wife congratulations on the future birth sometime in June. Good guy honest dependable and a huge asset to T-Mobile. send you read more

I'd been considering switching to T-Mobile from AT&T for a while but was worried about leaving my family plan ... I came to this store and worked with Berto to get set up on my own plan plus I upgraded my iPhone 8 to the new 12 pro! Berto talked me through the pricing options - the unlimited plan for 1 line is very reasonable and the way he explained setting up the new line was super helpful. read more

This is one of the worst locations I've been to. I've had t mobile for over 10 years and not once have I had to deal with the type of horrible customer service that the employees give here. Only employee here that you should try to see is the Hawaiian guy, he's patient and quick! There is a pigeon toed Asian girl that gives the worst and slowest service STAY AWAY FROM HER AT ALL COST SHE DOESNT KNOW WHAT SHES DOING !!! read more

Worst T-Mobile I had ever been in zero structure they pick and chose who's name you they take for there list after standing there like a stray dog must be commission based better off driving to one of the other 2 of the 3 locations in this area friendly staff with air between there ears I went February 2 2021 I haven't been back since they can't even get my orders rite Mar 7th screen protector still on the way after sending the wrong one a week ago big WTF moment read more

I have never had such a horrible experience in my life! I love T-mobile service for my cell phones. Never had issues with my phone and billing. Calling 611 with questions always pleasant customer care, but this store is horrible for customer service. I cannot write all the details (to many to list) and I would never smear someone's name online. I am hoping that someone from T-mobile/ district manager goes into that location and spends sometime in re-training the managers at this store. Or provide what is needed at the store so Managers can provide the great customer service you get overall from T-mobile. I was not only treated horribly, but two separate customers were so upset in how they were treated last night they were screaming. Again, overall the customer experience is great, but this store really needs help with customer service. I cannot imagine that this manager is like this in her inner circle of life. Either training or upper management (district manager) is not providing what employees need to provide great customer service. I cannot imagine that any human being would act the way they did last night if they were getting what they needed as an employee. If this is not the case, then this manager is in the wrong business. Customer service is not for them! read more

Last November we transfer from ATT to Sprint and now one of the best cell companies did the worst thing ever merge with T-Mobile !!! Ever since our cell signal has been bad went from 4 bars to 1 or 1 and 1/2 it's ridiculous. Stopped by the sprint store and asked to get our cell service. The representative said that all the connections were fine, but that they would put a new chip. Finally they finish making the settings and then he told us that it might fix the problem if not too call so they can send us a cell tower and that it would be a 25 dollar deposit? I been looking at the commercials and advertising were they say its a 5G guarantee everywhere in las vegas, except in our area and every day is the same thing. So disappointed with this new merge they went from excellent to worst service ever. Will start looking for a better cell provider asap. read more

I never ever write reviews whether they are good or bad. However, at this point the disrespect from the younger generation has gotten out of hand. I walked in because my phone had froze. A black gentlemen came over and asked very rudely what my name and issue was. He continued to take the phone out of my hand and bring it back to his station. After doing whatever they do on their iPad, he handed it back to me saying nothing and walked away. Very abrupt and rude. Will not be returning to this god awful location. read more

Horrible Customer Service like this was the must disrespectful place the girl was rude as hell like if you don't like your job then don't be in customer care. Manger was rude like all these people need get retrained. Or replaced. T-Mobile suppose to be amazing customer care part why we switched made me wanna go to Verizon. read more

Honest staff ! . Today I mistakenly left my handbag with the wallet. A wile ago a person who works at store called me and informed and also they handed over me in safely. I highly recommended the service. Thank you . read more

Was shopping around for a cheaper plan and visited other carriers but Stuart was very helpful and knowledgeable to help me. He also patiently waited for me to come back since another carrier try to port my number to there system and took over a day to undo it,don't go to Sprint. When I got back the next day Stuart quickly and efficiently got me rolling on their plan and saved me money. read more

Stuart Ross I just join with T mobile almost 3 weeks ago At Costco before I joy them if I need help They say yes when I bring iPhone,to let them see because I lost my touch central controls on and off volume high and low . I need you to setup or teach me The manager ofT Mobil tell me to call 611 because I (manager)only just sale the phone I went to T Mobile at Eastern ,I just begin to explain a little bit not finished he knows what I want only 5 minutes setup he spent his time Expense and teach me make sure I do understand everything This the first person have a lot of knowledge Even he help me with line ID , he know what up and More it is very surprised me especially he very nice personality no rush make me feel very comfortable. Apply store doesn't know much like him Thank you T Mobile have a good people in your company Dr. Rose read more

They don't take customers as they come. If you have a "customer service" issue you get to the front of the line... if and when I come back I guess I'll say that so I can get helped. It does not matter the issue or what I came in for, they should help customers as they come in, end of story. read more

Lordy!!!! If you have DMV waiting line kinda time, this is the place to go. Horrible wait times and 2 sale associates helping 1 customer. This is my 3rd time within the last week here and it has yet to get any better. Samsung update orginally knocked my data off of my phone and they fixed that issue. Next issue was my phone kept dropping calls and supposedly they fixed that issue. Here I am again with 20+ dropped calls and another hour plus wait here read more

Quick and to the point: recently went to T-Mobile on Eastern and Ione. My phone needed replacement and went in to look at phones. I had Lisa help me. And although she is knowledgeable, she is also moody and unpredictable in her tone and manner towards answering your questions. There must have not been any management on the floor with her because if there was, I don't believe they would have let her continue without stepping in. I believe she better serves TMobile in a behind-the-scenes position then a customer service. She has limited patience in person to person contact. So one star for being knowledgeable, but lacking four stars because knowledge or aptitude means nothing if you cannot relate and help others around you to understand what you know. read more

Have been with T Mobile since 2011, started with a prepaid phone, which I bought at Walmart in an emergency middle of the night, my Sprint phone died. Loved the price and features a year or so after I'm still with T Mobile. I'm trying to add a phone for my daughter, I'm advised to switch to a plan, which fast forward 6 years, 4 phones, 2 tablets lines later I love the service this location has offered me. Very pleased with their customer service, attentiveness, and helpfulness on setting up our gadgets. Love it. read more

I would like to Thank Christina for her excellent customer service, from when I was there yesterday 3/18/20 at 1 pm. She was very attentive, called T-Mobile's customer service for me, and solved my phone issues in a timely manner. There should be more employees like her, she was great! Give her 5 star although there is glitch in the site read more

Says they are open till 8pm. Called phone just tang and hung up. Called several times. Decided to drive down there and they are closed. Get a better system or a voice recording and change your google hours read more

We came here with my husband to check out the new IPhones. We don't even live in that area, we are from Summerlin but went to meet some friends in Henderson. I want to leave this review for the outstanding customer service we got from Mike! He is very knowledgeable, super friendly and will go out of his way to help people. If I need anything from T-mobile from now on, I will drive the extra 15 miles just because of Mike. read more

Wow is all I can say. I went to this store to activate a new account for myself. I wanted to keep my phone number, get a new phone, and give the phone I currently have to my younger sister. The employee at the store told me I would have to call t-mobile myself and that she could not do this for me. They were unwilling to help me with anything. Can someone please explain what the point of having a store is if the employees can't help you? Why would you pay your employees to be there if I am just going to have to call someone on the phone. PURE LAZINESS. They really need some coaching there. I know it's not t-mobile. It's the people there at that specific store. I literally left and drove down to another store. It is such a same. These are the things they told me they could not do in the store: 1. Activate an account 2. Help me transfer my number to a new line 3. Run a credit check 4. Help me create a new number for my old phone so my sister could keep the same phone WOW. I work in sales and this is just embarrassing. read more

The people and salesman were very kind at this t mobile store on eastern. The store is right next to Panera bread but it's a little easy to miss off of eastern if your driving quickly around the corner. The parking is great plus if you're hungry afterwards you can stop into Panera bread for some soup. I would for sure go back to this t mobile store since it's convenient and the service is good. read more

T-Mobile Experience Store - Mobile Phones Near Me - Las Vegas, Nevada

Was switching from Verizon to T Mobile. Needed assistance in switching SIM cards and transferring number. Was checked in within 1 minute of entering store. Explained what I needed done, SA showed me how to get transfer pin to expedite process. About a 20 minute wait (they were quite busy shortly after opening on a Saturday morning.) SA took no more than 5 minutes to change SIM cards and transfer service. Easy, friendly transaction. Will purchase my next phone from them. read more

Very nice pepple manager Dave,is great Jennifer and omar and trip are all excellent..if you are close they really know their stuff..spent a lot of time to help me get my phone,working!!!!! This location is,excellent.... read more

Nice crew. Everyone acted professional and friendly. But most importantly Stuart was awesome. My phone crashed on me, the other T-Mobile store down the road told me to fix myself. All seemed helpless until Stuart stepped in. He wouldn't give up even after a long while... and suddenly BOOM he fixed the error on my Android and saved the day. Stuart's a real pro! And I'm saying that as a someone with a tech background. This is the store you want to go to in this area if you want A+ service. read more

Black Friday 4 people on staff. Wait time 2 hours+ Ridiculous What do you care though right! We are all just your sheep! read more

I'm been ones and the customer representative was to helpful !! read more

T-Mobile Experience Store - T-mobile Store @ S. Estern - Mobile Phones Near Me - Las Vegas, Nevada

Normally when I come here for problems with my phone and to make accessory purchases there's a long line for people paying their bill in cash. It always takes forever mostly to get to a salesperson so they can deal with these people. I just can't understand why people can't pay their damn bill online, does everyone in Vegas not have a checking account or know how to use the T-mobile website to pay? read more

Today we went in and Mike K. Was stellar as always. He has the best customer service skills if anyone at this store. Always with a smile on his face. Be sure you check the store out and give him a shout. Thanks Mike. read more

Michael was super helpful! As soon as I walked in he acknowledge me. And he explained everything to me the pricing and the phone , my account. He Answered all my questions. I am happy with my new galaxy s9. Overall Great customer service. read more

Out of all the locations in my area, this is by far the best location. The employees actually have good knowledge of their products and are very helpful. My wife and I went in there because she was having issues with her phone and Raul has the solution and took care of it right away. read more