Stopped by the store to get my iPhone headphone extension, again! This is the second time in 2…read moremonths I had to go to the store because I lost the one I bought last time. For some reason this thing came off from the iPhone easily. Anyway, Jenni and James helped me here. They tried so hard to have me switched to T-Mobile but definitely not going to happen for now. Verizon has a better coverage. Heard about it from people who use both. The store is nice and the employees are helpful.

Taylor was a delight! She spent 2 hours with me setting up my new phone and I truly appreciated it…read more Thanks for all your help Taylor!

Great deal on replacing the iPhone screen (better and faster than Apple)…read more Good midtown location too

Such an easy experience!…read more I messaged John on Yelp about getting one of my glass camera coveres replaced on my iPhone. He quoted me at $50. I came in later that day, relaxed on the couch for 20min in the AC, and John fixed my camera lens. I couldn't ask for better service. This will be my go to for any iPhone fixes!

The associate who welcomes you is attentive and helpful. I came in to upgrade my phone. I wish I…read morehad known that the activation is automatic before I checked out. At the Apple Store they always ask if you backed up your device before activation. I had to troubleshoot setting up the phone at a nearby cafe.

I just bought a new iPad, but I talked with customer service about the free Apple TV offer, and he…read moresaid he can't give it to me. I'm just saying, be careful buying Apple products here because they won't give you a free Apple TV like an Apple store.

What a gorgeous store! Love the high ceilings, the touch of green, and the sense of space. Design…read moreis very "Apple" and the folks are helpful. I also love that it's open 24-7, although I've never really seen the benefit of that. But sure, I guess this is New York and someone or the other ends up craving an apple past midnight?

Watch out for the classic bait and switch this holiday season at this particular Apple Store!!…read more Bought three brand new iPhone 17's for my wife and kids for X-mass. Was some AppleCare One for $150 for the year that covers three devices. Pains for that and the store employee put it on my wife's phone (under her own Apple ID) and on each of my kids phones (both with their own Apple ID's). Woke up this morning to find both the kids phones no longer had Apple Care and each phone was asking if they wanted to renew their previous Apple care for $140 each phone! Called Apple and they acknowledged that was the case - that all three phones had Apple Care under my wife's new phone's Apple ID. But informed me that wasn't how it worked and that since the kids phones were signed in under their own Apple ID's the system kicked them off my wife's. So sell us Apple care when we leave the store for $150 for the year, tell us it covers three phones, put it on the three brand new phone you're walking out of the store with only to have two of those phone need to spend an additional $140 each to put back coverage that was already there! For a company that has approximately $40B of cash and cash reserves on hand you'd think they'd make good on their own employees mistakes....NOPE! Basically told me to F off and spend more money. Just for perspective I've spent well over $250k on Apple product, not to mention the over $3k spent on three brand new iPhone 17's and they couldn't apologize and say we understand we screwed up, we'll talk to our store's employees and tell them not to do that anymore and here's a gift card for you to apply to the Apple care on the two brand new thousand dollar plus phones you just bought from us! Pathetic! I've got an old iPhone 14Pro Max, older iMac, iPad and MacBook Pro - I will be looking at other options to replace those devices as they need replacing. IM DONE WITH APPLE #donewithapple

The customer service provided by Ryan Perdue was outstanding. He was professional, personable, and…read moreextremely knowledgeable. I was greeted as soon as I walked in and helped immediately. Ryan walked me through my trade in options and also shared potential perks that might be available to me as a Verizon customer. I saw the prior poor reviews and was a little concerned but my expectations were met. I highly recommend this location. Kudos to the other staff members who checked in on me as well.

Been a Verizon customer for 20 years (since high school), after walking into this location for a…read moresimple store pickup, I walked out of Verizon empty-handed and straight into AT&T across the street and made the switch. That's all I gotta say... store not great at customer service...

I stopped in on a Saturday to get the battery replaced in my wife's iPhone. I was greeted when I…read moreentered the store and I spoke to the representative about the problem and was told it would take 20 minutes to fix. I left the store to stroll around the mall and twenty minutes later I returned to the store and the job was complete. I couldn't be happier.

I'm so glad I came across the reviews for Fix and Go because finding them was a total lifesaver. I…read morestopped in the day before to ask about a phone repair, and I was honestly pretty stressed out. I hoped it was just a damaged screen, but I wasn't entirely sure if there was deeper damage. The gentleman at the counter gave me a price quote and assured me it would only take about an hour, so I told him I'd be back the next day. ​I returned as planned and handed the phone over. Thankfully, it turned out to just be a screen issue after all! The repair itself was done incredibly quickly and efficiently. He even let me know to come back if I ran into any issues with his work, but everything has been perfect so far and I highly doubt I'll have any problems. ​The quality of work and the speed make it worth it, but the prices were definitely a bit higher than I initially expected. I ultimately decided on 4 stars because they charge an extra fee if you pay with a credit card, on top of the regular tax. Depending on what you're getting fixed, that credit card fee plus tax can easily add an extra $20+ onto your quoted price. I know a lot of restaurants are starting to do this nowadays, but I wasn't expecting it at a repair shop and wish I had known in advance so I could decide if I wanted to use a different payment method to avoid the surcharge. Fortunately I was able to do so. ​Overall, they do fantastic, fast work, and the customer service is great! Just be sure to bring cash or an alternative payment method if you want to save a few bucks on the fees!

Fui a esta tienda para comprar una mica de vidrio para mi celular y quedé muy satisfecho con el…read moreservicio. El personal fue muy atento desde el inicio, me ayudaron a elegir la mica adecuada para mi modelo de teléfono y me explicaron las diferencias entre las opciones disponibles. Lo que más me gustó fue que me colocaron la mica ahí mismo, con mucho cuidado y sin dejar burbujas. Se nota que saben lo que hacen y que les importa que el cliente quede conforme. Además, el precio fue justo y el trato excelente. Definitivamente recomiendo esta tienda si buscas accesorios de buena calidad y una atención rápida y profesional. Sin duda volveré cuando necesite algo más para mi celular. Muy buen trabajo de Anthony

gracias anthony le agradezco por su servicio y atención rápida y efectiva…read more Excelente servicio y espero volver pronto

They rob me. I was trying to buy a memorycard and they…read morecharge me $70 instead of $17. Thiefs!!

Wish I read these reviews first, walked in asking for a 32 GB SD card, he took the camera and put…read morein an SD card directly into the camera. I wasn't thinking clearly so just went on. I thought I was getting it cheap but later on when I went to use it I realised he had put in a 4GB SD card without me looking and massively overcharged me. I should have trusted my gut and left. Very shady business who I doubt even know a thing about cameras