I came in with my old iPhone. They told me it would take 2 hours to complete. I came back in 2…read morehours and they gave me back my phone with a nice & perfect new screen. Thank you!

Grat people always find a solution and really freandly always come back to them and it's always goodread more

One of the worst customer experiences I've had in years. I needed to complete a purchase started…read moreonline, was told to "pay in a Verizon store". Maybe I CAN'T do this in the store, but from the moment I walked in the guy was uninterested and dismissive, and made zero effort to understand or explain or help in any way. Maybe he couldn't actually help me. Maybe the instructions I had FROM VERIZON were wrong. But I simply couldn't tell he wasn't just lying to me. I walked out. Adding an extra star because the ONLINE experience was great. But the Daniel Burnham (at Van Ness) location? Ugh.

Be very careful with this company and don't trust what their representatives tell you. Here is my…read morestory. A month ago, my friend told me he wanted to switch from AT&T to T-Mobile because they offered him better terms and a free phone. I've been a Verizon customer for almost 3 years, and I told my friend that I could ask what Verizon could offer him and possibly add him to my family plan so we could all save money, since the more lines you have, the bigger the discount. I called Verizon, and the representative assured me that Verizon could match those terms (a free phone if my friend switched from AT&T). We received the phone, and a month later it turned out that it wasn't free. I called Verizon 10 times, and each time they assured me they would make it free, but nothing happened. Today, I asked to speak with a manager, and the manager told me he couldn't do anything and that the phone would not be free. I said that in that case I don't need the phone and that I had been deceived. The second situation: about a month ago my home internet device broke, and I went to this Verizon store to exchange it, but they closed my old line and opened a new one (I didn't know about this and didn't ask for it). Because of that, I lost my legacy (grandfathered) price and my loyalty discount. The manager wasn't very helpful here either, as he said he couldn't restore my previous terms. Please be extremely cautious with this company. Now we are looking to switch to T-Mobile because they treat their customers better and keep their promises.

These guys are the best! They have gone over and beyond to help me over the years…read more After quite a negative experience with a major cell phone carrier I found Platinum Wireless and I'm regretful I didn't try them earlier. On one of my lines I'm now paying for a month what I was paying for a year.

In and out, great customer service. I thought my phone was fried didn't want to spent $1000 on a…read morenew one, they helped me out here and it ended up being my battery. They know what they're doing here.

The person needs to answer and respond to the texts…read more Electronics are precious so learn to maintain and maintenance them. Advice get softcases for laptops/ computers/ and electronics. Always transfer ur data and files onto Micro SD cards tape it down and save the cards in a case. Don't put ur electronics in direct sun lites use flash lites to see the issues. Use a coffee table to avoid spills spilling liquids.

I called for a quote to replace the battery for a mobile phone. Gave me a reasonable price. I had…read moreto provide a deposit before the battery was ordered. It took two days to arrive and I brought my phone in. It took about 30 mins (included time to charge up the battery). They provide a year warranty. I'm happy with their service and thrilled not to have to buy a new phone.

This is a great store for Apple iPhone and iPad. I come here often to get phone cases and screen…read moreprotectors. They also do phone and iPad repairs! great customer service!

I had the misfortune of dropping my iPhone and breaking the glass screen twice. After each…read moreoccurrence, I brought my phone to Jacob for repair and he was able to replace the screen within the same day for a very reasonable price. I highly recommend taking your broken cell phone here for repair.

It's a good sign, not having to stop by for all these years…read more Yes, I'm aware of free Tuesdays but my work schedule makes it difficult to enjoy this perk. After a stressful Sunday morning phone emergency, I knew a trip here was necessary for both my recreational and work lifestyle. I had a dinner engagement with friends that afternoon. How would I contact them? And with Monday being a workday, I was pretty sure there'd be work texts and calls that morning. I ordered my replacement that wouldn't arrive till ten days later. Yes, no cellphone for ten days is unfathomable. Stopping in a little after 1 pm, I saw a couple guys with T-Mobile shirts on. Ivan greeted me and I explained my situation. After unsuccessfully helping me restart my phone, he and I agreed the best alternative was to get a new phone to use. Twenty minutes later, I left the store with a phone that I could use in texting, calling, and receiving texts and phone calls. I stopped in later in the week enlisting Ivan's help in transitioning information. On Friday, I stopped in while the door was being repaired and Christian patiently helped me transition to my replacement phone. Big thanks to Ivan on my 1st two visits and explaining things and helping me plan the transition. Thanks to Christian for getting my new phone in order. This is still my go-to location.

Everything went well. I was immediately greeted and walked through the process of buying a prepaid…read moreSIM card. Irene was awesome. She explained everything thoroughly, helped with decisions and installed the card in the device.

Needed a phone charger. Friendly service. I would recommend this store for efficient service and…read moreknowledge of the staff.

This center is actually pretty nice but too bad TMobile cell service just sucks overall. I really…read moreregret switching from Verizon 18 months ago. I am still stuck for 6 more months before I can switch out of TMobile. What made it worse is I tried to add a 7th line and stayed with TMobile just to keep it simple and they told me in my mobile app I would actually save $35 a month see photo but TMobile actually wouldn't honor it and raised my monthly by $190 a month by moving all my lines. I have been on the phone for hours and they made me come into this store to show them the photo of the deal TMobile promised see photo but no one in the store or in customer care would honor it. After 45 min of waiting Adyson told me to go home and just let me know what he can get. Well two days later he said he can maybe get me a $10 credit per month what?! Adding a line cost me $190 a month more and he is offering $10 off and here is the kicker I have to go back to the store to get this deal. What?' And he is sorry he cannot do more. This review isn't just about the store. TMobile SUCKS. don't get sucked in by their initially cheap prices. Don't make the mistake I made. Stay with Verizon or AT&T. T Mobile doesn't care they lie to get you the business and no one takes responsibility to solve billing issues. I will end up paying hundreds dollars more before I can switch out and wasting 10 hours of my life trying to find someone who genuinely cares. And giving up now.

A COUPLE BUCKS TO DREAM…read more This Chinatown location is the #1 volume retailer for Lotto tickets in the entire state of California. The floor reminds me of the betting cages at the race tracks with hundreds of custard-orange Lotto slips scattered all over on the floor. It's a must visit for me when I'm in Chinatown. A win here still eludes me. I actually do better with the scratchers.

If ever you are in this part of China Town and need to buy a lottery ticket or scratcher, then this…read moreis the place for you. This store is like a little casino because all it sells is lottery tickets and scratchers! So cool!