From the moment we stepped in, Harshal was able to quickly and smoothly assist my family and I. He…read moremade the process extremely easy and even set us up to message him with any questions after we have left. I've been experiencing an issue transferring my cell number from another network to Verizon and Harshal has been extremely attentive to ensuring I'm set up for success. He's been extremely knowledgeable about the entire situation too, which has made the entire experience just amazing. Aside from the extremely helpful mannerisms, there's something to appreciate about walking into the store and being handled with such care. As someone who has worked in customer service for years myself, the level of professionalism and demeanor from this Gilbert team is outstanding. Outstanding job, Harshal! Corporate, if you read this, you're doing a GREAT job at the Gilbert Verizon store.

If you have a question about your phone go to Serggio. He has a lot of experience and is all about…read morecustomer service. I give him a 10/10. Thank You Serggio for your time.

Great guy and very good service i needed my phone fixed as soon as possible and he got it done!read more

fast and efficient mobile repair. fixed my cracked screen on my iPhone. great communication.read more

Dear Verizon Executive Relations,…read more I have been a loyal Verizon Wireless customer for over 23 years. Recently, I was told on three separate occasions that my iPhone 17 Pro Max was on its way, and that my Series 3 Apple Watch would arrive together. I was also promised a $1000 trade-in credit for my iPhone 13 Pro Max. After multiple one-hour calls with representatives in different call centers, I was later told I would only receive $800 instead. There seems to be major miscommunication, and I have spent significant time trying to resolve this without success. I'm requesting that Verizon honor the originally quoted $1000 trade-in credit and provide an update on my iPhone and Apple Watch order status. Thank you for your attention and assistance.

I went in to get a new phone for my wife as a Christmas gift. I was VERY clear that I wanted the…read moreold phone to continue working until Christmas morning and I was repeatedly assured that would be the case. I got home and her old phone would not work. I wish I'd seen the lousy customer reviews for this store before I went there Christmas surprise ruined. I contacted customer service to undo what the store did and they could not. At this point I'm ready to dump verizon as a wireless "provider" entirely. If I could leave a zero star review I sure would. I you must use Verizon find another store for sure. Consider another wireless provider if possible. UPDATE: Reactivating my wife's deactivated phone took not one but TWO trips to this hapless store. Turning on phones is literally their business and that simple act was too complex for them. T-Mobile here we come. Avoid the Power Road Verizon store at all costs.

Diego is the man! Came into the store to get a new phone, Diego greeted me and asked what I needed…read morehelp with. I told him I wanted to trade in my iPhone 13 Pro in because of the battery losing its charge. Diego was very knowledgeable as to what I needed and started his service to give me the best value for a phone I ever needed. He recommended the iPhone 17 Air because it had everything I was looking for in a phone. Smooth transition and restructured my plan. Man deserves a raise!

The staff at this store are 11/10 regarding when it comes to customer service. They were all very…read moreinformed on the best deals and were able to recommend the best products that would accommodate me in my goals, both personally and professionally. I didn't come prepared, which increased the amount of time needed to get all we needed to do. Everybody handled it with extreme professionalism. The energy was unlike the energy at any other phone store I've ever been to Thank you Chrys, Malik and Annely for all of your help today.

My husband and I went in for upgrades, we specifically told them we wanted upgrades only, NO…read moreaccessories or over priced phone cases. We were told by Mark E, that with our switch, we would get free cases of our choosing each. He reiterated the fact that they were FREE (his choice of words. He said the word free 4 times as a matter of fact) so we each picked one out. A couple days later we get notice from AT&T that he had put our phone cases on a FINANCING payment plan! $17 a month for two phone cases...Insanity! We spoke with corporate who gave us the escalation desk number, and said since it was an in store purchase we had to settle it in person. They told us to ask for the manager, and if there is any guff to call the escalation desk number which can only be done apparently at the store so they can talk to the manager and customer for resolutions. We go in store again, paperwork in hand and ask for Hugo the manager. Immediately we were met with the most unprofessional and unhelpful "manager" we've ever encountered at an establishment. Hugo said he REFUSED to do our return, and he refused to speak to the escalation desk or any upper management whatsoever because he was the boss. And that he stood by his buddy, and that "well he didn't say free he would never say free" when we have witnesses to the fact that he signed us up for a financing plan we never would've agreed to and Hugo was not there when we upgraded our phones so how does Hugo know what Mark E did and didn't say? When my husband tried to speak up as Hugo and Mark E were ganging up on me, they kicked my husband out of the store. He went out front and waited while I called the escalation desk on my own phone. Then guess what? Hugo had to step in and talk to the desk and suddenly offered us refunds for the phone cases they were originally saying they couldn't and wouldn't return. He spent 49 minutes on my phone draining my battery, and he didn't even know how to do the return. He had to call his own higher up to get walked through how to return two phone cases. In the end, it was the lovely escalation desk woman who talked him through the return process. What kind of employee, much less manager doesn't know how to make a simple return? I've been with AT&T since it was Singulair. Never have I been treated in such a manner. If I could rate this location negative stars I would. Save yourself and go to the Apple Store directly. You guys need professional and well trained employees and MANAGEMENT here, your people were too busy watching the World Cup and texting to be bothered with us or the other poor customers who dared to interrupt their tv watching.

I walked into this location at approximately 3:15 pm on a Sunday afternoon. Not even 10 seconds…read morelater a gentleman and his son walk right past me as I was in the store. And guess who they decided to service first??? Certainly not me. Both employees that were present clearly saw me walk into the store beforehand. So this location can kiss my backside, their horrendous service cost them an iPhone purchase.

When my iPhone 13 Pro Max would not revert out of 3x zoom in portrait mode, despite doing all…read moretroubleshooting found online including two factory resets, I knew it was time for an upgrade. I feared stopping in a busy shopping center in the month of December would be a nightmare, but they helped very quickly! Super easy to compare the iPhones and decide on the iPhone 17 Pro Max. They only had orange in stock, so I would brave two shopping centers in one December Saturday evening, but I was on the quest for a new phone. Happy they could do a "online" order and printed a slip to make the next stop incredibly easy. This location has been great since becoming a Verizon customer in 2006. Thanks for being amazing and exceptional service through the years.

5/7/25 Located just south of the 60 on Signal Butte across…read morethe parking lot from Walmart. Parking 5/5 "Today" we scored a parking spot up front but this is Verizon's busiest store in the east valley. Parking is limited and is shared by numerous popular restaurants and businesses so you may need to park and hike. Service 5/5 Time for a much needed upgrade for my wife's iPhone 10. We signed in waiting for the next available representatives who was Drew. He greeted us and brought us to a workstation. We discussed phone options and found her iPhone 10 qualified for a free upgrade. Awesome Sauce !!! We kept our existing Military discount plan pricing with her shiny new phone. My wife picked her color, case and the data transfer was all handled by Drew. During the hour long process Drew explained the key improvements she gained in this upgrade. He also reviewed some of my phone settings I was having trouble with and resolved those as well. Once the data transfer was complete Drew performed side-by-side reviews to confirm everything made to her new iPhone 16. Drew provided excellent customer service today. He asked great questions to help direct us towards the right replacement and free on top of that! Drew demonstrated both customer and technical skills which made our visit and the new phone upgrade flawless. Perfect Gentleman and represented Verizon very well Kudos we appreciate him! Recommend 5/5 Although busy, we recommend this store and Drew. Can't say enough about him. In to the next review, SYOY!

I had a highly disappointing experience at this store trying to upgrade my phone. The associate who…read moreassisted me, "J," was entirely unhelpful. When the upgrade ran into a minor technical glitch, he checked one page on his screen, made two inaccurate guesses about account promotions, and immediately gave up. He didn't ask a manager for assistance or call their support line to fix the issue. His "fake nice" demeanor made it clear he simply didn't want to exert the effort for a standard upgrade, likely because it didn't net a major commission. To prove how simple the fix should have been, I walked out to my car and completed the entire upgrade myself on the T-Mobile app in less than two minutes. Poor service and a complete lack of effort. I will be taking my business elsewhere.

I stopped by T-Mobile just a few minutes before closing after dealing with a stressful email…read morehacking situation that forced me to completely wipe and restart my iPhone. Honestly, I expected to feel rushed since the store was already shutting down -- but Rose and Brandi completely changed that experience. These two were absolutely phenomenal. Even though I kept them late, they never once acted annoyed or impatient. They stayed positive, answered every single question I had, and truly made me feel like they cared about helping me get everything back up and running. Their professionalism, kindness, and patience were next-level. In a time where genuine customer service feels rare, Rose and Brandi delivered world-class service with smiles on their faces the entire time. Experiences like this are exactly why I'm glad I chose T-Mobile -- and especially this location. They've earned a customer for life. If they're not there, I'll honestly come back when they are. Thank you again, ladies. You were both a breath of fresh air during a really stressful situation!

Went into T-Mobile here to add a line this place was great. They were on point. I left early a…read morelittle bit after they got in the truck and out got a text message went back in and they helped me out right away. I got things figured out, squared away. These guys got great customer service at this location

Neal was top notch at figuring out how to transfer my info to new phone, even when my old phone…read morewould not load, and my contacts were stored locally in phone, not in cloud.would have been lost with out him!!!!