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    T-Mobile

    3.2 (13 reviews)
    Closed 10:00 am - 8:00 pm

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    3 months ago

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    3 months ago

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    1 year ago

    Camrie was a big Help with setting up my new phone and answered all of my questions about t phone she is very Knowledgeable.

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    2 years ago

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    4 years ago

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    8 years ago

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    8 years ago

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    6 years ago

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    T-Mobile Experience Store

    T-Mobile Experience Store

    (22 reviews)

    Switching from another carrier- the staff were mostly knowledgeable about products and services…read morewith some gaps. Managers on duty seemed attentive and eager to ensure satisfaction. We had several visits to date and overall while there were some hiccups they seemed eager to help us. We will report back in a few months if everything went as planned and if they delivered on the promises. Only complaint, every time you enter the store you have to wait. Also the actual contract switchover appointment took 3 hours! That was crazy.

    On Saturday, 11/9/24, my phone unexpectedly stopped working. I couldn't send or receive calls or…read moretexts, and the IMEI was locked. I used a different phone to contact TM support. The story is too lengthy to detail here, but I spoke with three different support representatives over three days and received three different explanations as to why this issue was happening. On yesterday, I visited a TM store in a nearby city, but the experience there was subpar at best. Frustrated, I decided to try once more and went to the TM store in Allen, TX, today, 11/14/24. As soon as I walked in, I was greeted by David. His calm demeanor and insightful questions put me at ease right away. He checked me in, took time to understand my situation, and started working on it immediately. After a bit, he asked a few more clarifying questions, made a call, and even suggested a few alternative solutions in case the main fix didn't work out. Ultimately, he got it done! David was outstanding! If you ever need to visit a TM store, the Allen location is the place to go if you're looking for a genuine, service-driven experience. Specifically, seek out David--he'll go above and beyond to help you. Thanks, David, you're the best! I also want to mention Robert, the Store Manager. After David successfully unlocked my phone, I asked to speak with Robert. He's just as genuine and welcoming, sharing with me that enhancing the customer experience is their main priority. Thank you, Robert, for leading the way! Ernie

    Best Buy - Frisco

    Best Buy - Frisco

    (175 reviews)

    $$

    I had a great experience at this Best Buy! I popped in one evening early last month to pick up a…read morenew Apple MacBook Air 15 inch in Starlight after seeing they had one in stock online. I was directed to the Apple section upon arrival and a gentleman was over in no time to help me. He went and grabbed the last one from the back for me, rang me up and I was in and out in less than 10minutes time. Talk about efficiency! Little miss impatient can't stand wasting her time ;) Service was exceptional. Based on my experience I'd have zero reason not to recommend. I love Best Buy pricing as it's always competitive which is great when you need an item asap and don't feel like waiting for a delivery or needing to shop around.

    Best Buy becomes Worse Buy: My wife and I bought a new PC and printer there on Tuesday evening…read more Printer was out of stock except for the demo model. We were given a choice to pick up the same model printer at a different location or have it shipped. For $5 more it could be delivered the same evening. We kept the extra $5 and accepted delivery the next day. Wednesday came--no delvery, no notification. Thursday came--no delivery, no notification. My wife goes to the Frisco store today and finds out it will not ship until December 14th. Meanwhile, the store now has two in stock. Can you give us one of those? We have our sales receipt. No mam, you must buy one here and we'll refund the purchase when you return the one in transit. That's our policy! So said the store manager. What a rook policy and deceiful bunch of .... Geek Squad employees were OK. Only bright spot in the store.

    T-Mobile - mobilephones - Updated May 2026

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