They were first to respond and very responsive. They came by for a free estimate. They could have…read morecompleted the job if we booked them right then and there, but we went w/ another company. Great service.

Super fast and responsive. Was able to pick up the same day. We will definitely use Junk King again.read more

I had the best experience at this store. Jason was very knowledgeable, professional and thorough…read more He got my phone activated properly and had me up and running in no time. He also informed me of other plans and offers that were currently available. Thank you Jason!

The very best customer service ! I had a very complicated issue with IPhone 14 . The phone was…read morefrozen and unresponsive . Carol was the ATT rep who helped me . I was ready to switch to another carrier but Carol saved the day . It took her 3-4 hours to figure out how to handle this complicated phone issue no data or pass words saved this made it complicated and all most impossible. Carol is very professional knowledgeable and kind . Her patience pulled me through I am so thankful she was there at work today . She is an asset to ATT . Carol should be considered for a leadership position . The corporation would improve . Thank you Connie G

I'm 78 years old and couldn't figure out why my phone wouldn't ring or ding when I received a…read moretext. So I wore my phone in my bra to "feel" my calls. Enter- Josh. He quickly told me I had it on mute. I felt so stupid and he was so understanding. So compassionate. Thank you, Josh.

My computer is alive after a coffee spill! Thanks Josh and team! Now u don't have to buy a new oneread more

What a beautiful gallery by Erin Chang. He has beautiful pictures of Carmel by the sea through the…read morelens of Erin. Chang is a book he made.

I love taking a walk and browsing Aaron Chang's Ocean Art Gallery when in Carmel. I'm a fan of…read morebright, vibrant colors and photo realism. These photos have a similar artistic flair to oil paintings although all photographs. Last year, I saw a piece I was interested in but wasn't sure if it would fit where I envisioned the space. The colors where in the purple scheme of bright colors and perfect for my bedroom. I returned to Carmel this year, and the ocean waves piece I initially saw was gone. The infamous Pebble Beach Cypress caught my eye though! Without hesitation, this piece was going home with me. Olga brought the photo art out and proceeded to show me some of his other photography on the walls- the black and white ones in particular. She spoke about the history and Aaron's experiences which put more interest into his art photography by learning about the artist. Upon checking out, the desktop art on a stand caught my eye, and I acquired another piece for my work area. This is always a favorite gallery of mine to visit when in Carmel. It's very welcoming and the art emanates serenity and peace- much like the atmosphere in my home.

Great job .... Very professional and the laptop was ready in one day. I will use him again if I…read moreneed assistance.

Steve came to my home to set up my new computer. There were several glitches that he handled…read morequickly and efficiently. He walked me through the nuances of Windows 11 and made sure all of my passwords worked for an easy transition. I am impressed with his knowledge and problem solving. He made a stressful situation run smoothly. He was on time, fairly priced and I could not be happier with his service. Thank you, Steve. -Highly recommend!!

The serviceman arrived promptly, which is always appreciated, but it went downhill from there very…read morequickly. Our washing machine was not draining fast enough to prevent spilling onto our floor, so we called to have it snaked. The serviceman then looked at out kitchen sink, which was not draining improperly, and said it was a mess and he could see standing water. He also told us that he could access a pipe just outside our laundry room, cut a hole and install a clean out juncture to prevent similar issues in the future. His estimate for this service, after several minutes outside in his truck was $2,200! When I refused, he told my husband that one service could not be done without the other. I said no again and told my husband to get another estimate. The service rep then came back with an estimate to simply snake the laundry and kitchen drains-- $492. Keep in mind, a few minutes earlier we were informed we needed both services. I again said no and at that point voiced my feeling uncomfortable with the entire process. We then got a referral from a trusted service person, and had a plumber in the house the same day who simply snaked the laundry drain, charging $250.00. This plumber checked his work by running water through the laundry drain. I have done several loads of laundry since then, and it works fine. We have no issues with the kitchen sink, where we regularly run a dishwasher. The other plumber told us it would be helpful to create a clean out valve on the exposed pipe that is outside, but there was no hurry to do so. We will not be calling the Mr. Rooter service again. I had to wonder if the service man thought we were loaded and raised the prices because of our upscale cars parked outside and remodeled kitchen with high end appliances and granite counters.

My review is mostly positive, albeit with a significant caveat that anyone reading this can decide…read morehow to interpret for themselves. Apparently a new family that owns the Mr Rooter franchise in Santa Cruz recently took over Mr Rooter in the Monterey area; they have excellent reviews in Santa Cruz (check them out), and the less-great reviews for the business in Monterey are based on prior ownership. Customer service was outstanding, some of the best I've ever experienced: they were extremely responsive, helpful, and friendly. The plumber who showed up was also great: capable, friendly, and patient. My caveat takes a little explaining: I have a fairly new tank water heater barely out of warranty (based on the installation date of the prior unit it replaced). The manufacturer offered a cost-free valve and pilot assembly replacement as a goodwill gesture. I got a quote from a different, highly regarded local plumbing business on the phone for the labor cost to install the new valve. I told Mr. Rooter that, and they said if I wanted a quote from them, I needed their plumber to do a no-obligation in-person estimate, which was fine with me. When the plumber showed up, he indicated there was actually a substantial charge for the estimate, as a credit to be applied to any work done. I decided to proceed. Further, the plumber recommended a full inspection and cleaning of the water heater, which more than doubled the cost of the work. After some discussion because I was shocked by the amount, I decided to proceed, which I think was a mistake. As best I can tell, the additional work literally involved just a couple minutes of shop vaccing a little build-up off the burner assembly; everything else the plumber did would have been part of replacing the valve and pilot assembly at less than half the price. Further, the plumber noticed the cold water shutoff valve for the water heater wasn't fully shutting off, which would have been an easy/quick/cheap replacement while he was onsite, but instead decided to quote me for a costly return visit to address that. Frankly, given what I paid for the whole job, I think this should have either been included in the job or offered at a very modest upcharge. (Separately, apparently the house water shutoff valve also needs replacement; that's appropriately a wholly separate job.) Given how much I liked everyone involved, it pains me a little to write these more negative parts of the review. And I've decided to still give a pretty strong overall rating, though anyone who reads this can decide how to weight the various parts of the review.

AAA service has been declining for years. The biggest service is the DMV. Walk in- there are 3…read moreparties waiting in lobby for service. They make you give a name. One person working DMV. Someone leaves, then a person walks in, goes directly to the window. WTH? Later overheard the check-in person offer to "text" them when it gets close. So the 3 parties in line ahead of us was not the true number. It was not right- and how some got on a text list and not others. I'd rather deal with DMV. Thumbs down!

Since the DMV no longer does vehicle registration, they told me to go to the AAA office and have it…read morerenewed there. From the moment I walked in and the receptionist greeted me until I had my service completed by Raymond. It was a delightful visit exclamation point.

I recommend Monterey Bay Telecom for any or all your telephone, IT issues and cable infrastructure…read moreneeds. The owner Jay is hands on and has been in the business in Monterey for over 35 years. He is honest, he is skilled and will provide solutions.

This company is not professional, appearance sketchy, workers subpar, and very rude taking down to…read moreyou and over you when you are trying to explain something. I would have given no stars but I had to put one.