previous 2 star review: used to be good, but everytime recently has been pretty bad. would not recommend.. & also, constantly forgetting the cinnamon twists. i've literally been sitting in this line for forty minutes. COME updated 5 star review: today my experience at this taco bell was great. the guy taking our order was very sweet & chipper. he gave us an extra drink at no cost and gave us a whole cup of hot sauce packets. still left my old review up so you can see the progress! read more

Very slow, nasty on the inside, lazy rude workers. They could get more done if they weren't talking and just hanging around waited 20 minutes for 2 tacos and chips and cheese. Sorry excuse for a Taco Bell would rather drive to weaverville then come to this place. They were out of large cups that we paid for so gave us medium with no refund or anything and the cups were just sitting out on the main counter who knows if they were even clean. And lastly don't forget to order on the screen because they will ignore you if you constantly stand up at the counter. read more

Service I drive thry horrendous. No greeting (unless you count the recording about using the app). Nothing. Had to say hello several times before getting response. Said I'm ready to order, gave her my order. No response. As I was pulling forward I noticed the screen finally updating to show order but was too far fed to read. Got to windows. One worker walking around tapping away on cell phone while walking around kitchen... finally someone else came to windows, No greeting just total..asked him to verify order. Mentioned different combo #... when I said this is what I ordered. Interrupted said this isn't #... had to tell him again #10 WITH... then went back to #6 with.. 10 and.. when I said "I don't even know what a #6 is - what isit because I didn't order it. Didn't answer, forget it. So you want a #5... told him just cancel everything if they aren't going to listen. read more

HORRIBLE taco bell , i went and got me some empanadas and a dirty coke NASTYYYYY . The coke wasnt even dirty and it just had disturbing looking white stuff in the bottom, and my empanadas were so rock hard my tooth is STILL hurting. #nastyasfrick read more

Sorry service it took me over 20 minutes to get my order the drive thru would have been faster. The cook staff all three including one being the manager stood around talking and not bothering to prepare food. It's nasty on the inside. They gave us cups that had been sitting on the counter for who knows how long and didn't even turn around for us to ask for more. Overall do not eat here this place needs to be shut down read more

This TBell is the closest one to me, so I will likely always go to this store. Food has always been as expected and the service is always nice. Unfortunately, recently ordered delivery some vegetarian crunchwraps and they came with meat and had to throw them out. It was really unfortunate and we lost a little trust since we ALWAYS order the same thing. Folks, double check you food no matter where you are! read more

Poor service. Didn't get acknowledged for 8 minutes and when I did I was an inconvenience. Rude cashier who I assume was the manager. Super disappointing all around food poorly made seemed rushed. Restaurant was also dirty stick floors and smelly restrooms. read more

Food and staff a 5. Service is awful if you walk in is so outrageous...no one helps you..only kiosk. Which isn't easy to navigate...no cash only credit card and won't even print recipe they want to get you phone or email address probably to sell. Ambiance is awful...it looks like it's closing down..these employees should be concerned..next they will us robots. It's a shame I like food..staff behind counter and drive thru very nice but this kiosk ONLY policy is awful. Trust me more people walked in and had same reaction as me. read more

I was aggressively attacked by the store manager, named Trevor. I am a Doordash driver. it was an exceptionally busy Sunday night. I patiently waited in line for 40! minutes. And when I came for the 3rd time in 40 minutes to gently and politely ask about my order's status, Trevor raged in my face, said that I was "harassing him" and if I don't leave not , he would call the police! I replied, that I couldn't leave , because if I cancel my order, door dash lowers my ratings, which affects earnings. Trevor then presided yelling at the customers, that all orders are halted , because I refuse to lave. Let me clarify again: All I did is I asked very politely , calmly and respectfully, what the status of my order was. He actually did call the police and I had to take it further with door dash. read more

Staff was so focused on delivery orders and the drive thru that it took a while for anyone to take our order. Once we got our order, everything except one item was wrong and one item was missing. I will say the staff was quick to resolve the issue and remade the food correctly. read more

Food is fine. They didn't have some of the items on the menu. It took about 30 minutes to get through to the actual drive through speaker, and waited maybe another 5 for someone to even speak to me through the speaker. Given it was late, yet packed, the employees were probably a bit overwhelmed, so I don't blame them, but it seemed like there were only 2 people working there (both friendly). I hope the managers try to do better about getting more help/employees in the store read more

So I'm sitting in the drive through now, ordered my breakfast at opening over 20 minutes ago and it's still not ready cause they're waiting for the fryer to heat up. At least the manager gave me a refund. Hopefully I'll get my food soon read more

Usually Taco Bell is mid and I won't lie the burrito was mildly soggy but man I got high and that shit was jumping all up in my stomach hitting all the right spots so yeah getchu some Taco Bell yall. read more

We tend to be quick to write negative reviews. I have never understood that. Instead, I want to show love and appreciation for this Taco Bell. It has always been my go-to. I experienced one of the best interactions with a team member at this location tonight. I wish I asked for his name before I left because he absolutely made my day and deserves the recognition! His smile could light up Patton on its own. He was so kind and helpful. Shoutout to all Asheville service workers/members! You all deserve the world!! read more

I love this Taco Bell. It's my saving grace & they've never let me down. They're nice & they're quick. Idk what yall seem to expect from fast food & fast food service. It's gonna be different than a restaurant. You're not tipping them. They say hello, they ask if u need any sauce, and then you both go about your day. They always get my customizations right. Idk what everyone else is up in arms about. It's Taco Bell. Get a cravings box or a combo deal & you'll walk away well worth what you paid for. read more

Not fast, didn't taste good and way overpriced. WHAT IS THE POINT? NOT FAST, NOT CHEAP AND BAD FOOD. Just another reminder why I rarely go to TB. Beans taste like meat, fried food tasted like rancid oil. Thought we could get fast food quick boy were we wrong!! GARBAGE will never return to this location read more

Closed before there closing time, bad attitude. Had a small order and didn't take it even though the order before had a huge order. Worst Taco Bell service overall. read more

Apparently this location's idea of a cheese quesadilla is a cold tortilla with shredded cheese on it NOT even warmed up the slightest. When I walked back in to ask for a new one they tried to tell me they can't give me a new one unless I pay for it, so I opened it up and showed the lady the cold "quesadilla". She then had an employee, who was extremely rude about it, make a new one for me. Overall very dissatisfied with the customer service and their inability to get orders right. p.s They Also gave me mild and hot instead of hot and fire as requested. smh. what i received looked awfully like the attached picture but with less cheese read more

Taco Bell - Fast Food Near Me - Asheville, North Carolina

I went the other night with some friends pretty late and was annoyingly ordering multiple orders through the drive through but the guy working was so pleasant and lovely!! Not to mention that the food was banger as always, thanks so much!! read more

Well... how to start. You need a key to get into the bathrooms. Staff is rude. Gives me anxiety. The only thing they have going for them is that it's a Taco Bell and I love Taco Bell and it's the closest around. :/ read more

Taco Bell - Fast Food Near Me - Asheville, North Carolina

Yooo you guys close early all the time smh. Plus everything is always conveniently out. I know you guys are short staffed but it makes me sad cause I get off late and there's nothing to eat other than the cookout read more

My taco meat didn't look edible and my hard shell taco was demolished my soft taco was as hard as a rock and I didn't get the right drink 1/10 I better get good food next time read more

Store consistently claims to have computer outages just before their closing time...then talks down to payrons. Your guests are not to be talked down to for trying to support your business. The basics of hospitality should be a fundamental in all store's training. read more

I have ordered from this location probably 100 times. I think they got the order right 4 times. If they could make a taco & hold the lettuce, that would suffice. Apparently that is nearly impossible. Also, if you want a single taco remade, you'll need to retain your reciept. Otherwise, they will refuse to remake JUST ONE TACO (even if you have the taco & intend to order more food). I guess losing that dollar would put the chain under. Too bad, they could have forgone this bad review. Customer service is apparently unnecessary in fast food. This wasn't an employee mind you, this was a manager. I wear a shirt & tie as well, so he could likely surmise that I wasn't just some punk kid trying to get one over on him. Not trying to be one of "those guys", but the service here really is atrocious. I also frequent another Taco Bell on the south side of town & they have never made my order improperly. They are friendly & attentive. This one seems to never have the same people working two weeks in a row also, probably another reflection on their management. Two stars because I like the chain. If this were the only one, it would be one star...easily. read more

My crunch wrap was awful! The tortilla was burnt very badly and it hardly had anything in it .

The woman at the drive thru was incredibly sweet, efficient & gave me a new out look on Taco Bell. I typically have not had good experiences at almost every franchise, but this one will be my go-to now. read more

Never again. I love taco Bell but I spent 30 minutes in the drive through and they forgot part of my order. I work in a place with a drive through and I understand it can be hard. But when your store is closed accept for the drive through, why is it taking 30 minutes? Why did I sit at the speaker box for a solid 5 minutes with no acknowledgement? Y'all have some work to do. Other taco bells are way better and I will be driving out of my way from now on when I want fourth meal. I mean if you're going to take that long to get me my food, it could at least have the correct stuff in it. Bad customer service and bad management if you ask me. As a supervisor I would be in the window if I saw my DT times get that high. Super disappointed. read more

The worst drive-thru I've ever been thru in my entire life. Girl that was working drive-thru mumbled like she was on drugs. I had to ask her to repeat herself numerous times. I had to ask her to to repeat my order to make sure she got it right. I WILL NEVER GO THERE AGAIN. Stay away from this place read more

Have you been out late playing pinball at Retrocade? Are you hungry but also cheap? Are you dehydrated from drinking all that Pabst Blue Ribbon? Then this freakin Taco Bell is about to be your best friend. Let your sober friend drive you, order a cheese quesadilla with jalapeños, get a large Sierra Mist and prepare to wake up tomorrow with a full belly and a bad hangover. This is your life now, TGIF read more

You need the code to open bathroom door. There was NO SOAP, NO HAND DRYING OPTION ( TOWEL OR BLOWER) anybody ever heard about "corona-virus and the virtues of hand washing" read more

Rarely disappoints - new favorite fast food since becoming a vegetarian. Customer service here is almost always excellent

We pulled into the parking lot and the guy running the drive thru was yelling at some girl by the front door.. everything in our bag was incredibly moist.. the dorito tacos we ordered were soggy mush.. the chalupas were ice cold.. I don't ever leave reviews but this Taco Bell is frickin deplorable.. read more

Taco Bell - Fast Food Near Me - Asheville, North Carolina

Love Taco Bell - Hate this location! You will most likely not get what you are asking for if you are able to ask at all. The staff is usually busy yelling at each other. If you order a tostada here you have a good chance that the cheese and the sauce will be dumped to one side or the other as the don't seem to be able to aim well. They hide the sauce packages behind the counter because of the amount of theft at this place. If you want to go to a Taco Bell head town to Tunnel Road, they have a Great staff!! read more

I was visiting Biltmore Estate with my parents so we decided to fill up ourselves before walking in the biggest private home in the US. The reason we choose to stop at TB is because my father only like TB when we are on the road.. gotta make them happy right :D Anyways, so we arrived at the store and I was second one in lane. I ordered about eight different items from the menu and each one had to be customized so the guy took his time to take order for which I didn't mind at all. I would rather get the order right the first time than be quick when me giving order. I was surprised that my order was ready in just four minutes. It usually takes long time in TB but I guess staff here were trained well or maybe they somehow knew I was coming LOL I pick up my order and go to my table. I usually inspect all the items to make sure there was no meat added by mistake. So I did and all the items were made the way I ordered it YAY! I was actually surprised because my experience with TB has always been where I send me back at least one item. All the items tasted fresh. The store looked clean from the inside. They had big booth for bigger group and couple booths for lovers lol Anyways, all in all we had great experience. The only reason they didn't get five stars was because their Mountain Due didn't tasted right. The taste was defiantly different. read more

Time and time again this place disappoints me. I don't know how many times I have gone through this drive thru only to get home and either be missing half my order or the whole order is wrong. Today was no different except that all the tacos ordered were so saturated that they were completely soggy and inedible. It was slop! And how many times do I have to say not to put something on a taco?!? It's not an invitation for you to be a smarta** and put extra on it! I spent $17 and out of all I ordered all I got that was edible was a $1 nacho and cheese. Incredible! read more

My food had two pieces of hair in it and every employee looks miserable and we're are yelling at guest because they wouldn't come get there food. I recommend nobody come here and go to moes. read more

Not a great place to go if you want to customize your food. I'm vegan they hardly ever get it right even after the second try. Sometimes I've gone and they did great I guess it just depends on what employees are working. read more

I've been to this location several times as I work near by. It's never too busy inside and is generally pretty clean. The food is typical Taco Bell. Service is always inconsistent. I've had my order not made and had to go back and ask for after five minutes. I ordered a steak burrito and got beans. I filled out there online firm several times, no response. I know it's the culture but fast food has taken a huge downturn in customer service. I guess I'll go back to McDonalds. read more

I have come to this Taco Bell so many time and my order is always wrong. The wrong food in the bag ,food left out the bag or people rude ass hell!! read more

If I could give this place less than one star i would. If you are in a time crunch don't go to this place. 15 minutes to get two tacos and a bean burrito on an order from inside. read more