I am writing to formally express my deep disappointment and concern regarding the extremely poor…read moreand unprofessional customer service I received at your restaurant's drive-thru on November 12 between 4:00 and 4:15 PM. I have been a loyal McDonald's customer for many years, and I have never experienced anything remotely as disrespectful as what occurred that afternoon. I pulled into drive-thru lane #2 and provided the young lady at the speaker with my mobile app code. She entered it incorrectly multiple times and began to sound irritated as I politely repeated it for her not once, but four separate times. When she finally claimed the code had expired, I calmly explained that I had just generated it, refreshed the app several times, and that the same code kept appearing. She insisted I close and reopen the app again, to which I replied that I had already done so multiple times. At this point, the employee mumbled something under her breath. When I asked her politely to repeat herself, she snapped, yelling loudly and unprofessionally into her headset, saying, "What is it that you're trying to order?" Her tone was aggressive, frustrated, and blatantly disrespectful. Taken aback by her behavior, I replied that my order was simply a Happy Meal and added, "There's no need to give me an attitude." I then asked for her name so that I could speak to a manager. She flatly refused to identify herself (which is fine) and told me to pull up to the window instead. When I reached the first window, I asked the employee there if she was the same person who had been speaking with me. She became visibly nervous, stumbled over her words, and denied it which, given her reaction, did not seem truthful. When I asked again to speak to a manager, she closed the window and turned to speak privately with another employee for about two minutes, a clear indication that she was likely explaining the situation and attempting to avoid accountability. After a delay, a woman who identified herself as a manager came to the window. I calmly recounted the entire interaction. She informed me that she had heard the entire exchange over the headset and agreed that the behavior was inappropriate. She apologized and attempted to excuse the employee's actions by saying the restaurant was extremely busy, and the employee was likely frustrated. While I appreciate her honesty, that explanation is unacceptable. McDonald's is a fast-paced environment every day, and anyone working in a customer-facing position should be trained and expected to maintain professionalism under pressure. The manager then took my order, had me pull to the second window, and another team member handed me my food. Even as I received my order, I was shaken by the lack of respect and professionalism I had just experienced. I immediately called the store after leaving the drive-thru and spoke with Cam, who was professional, courteous, and empathetic. She listened carefully, apologized sincerely, and assured me that the General Manager would be informed and that such behavior is not tolerated. I appreciated her professionalism and prompt response. That said, I remain deeply disappointed and frankly appalled by the way I was treated. I am the Director of Operations in the customer service industry, with over 20 years of experience overseeing staff, managers, and frontline teams. If one of my employees ever behaved this way toward a customer, raising their voice, refusing to provide their name, and deflecting accountability; immediate disciplinary action and retraining would follow. McDonald's, as a global brand built on consistent service and family values, should hold its employees to the same high standard. This incident not only reflects poorly on the individual employee but also raises concerns about the training, supervision, and culture within this location. The employee clearly lacked both emotional control and customer service professionalism, and the interaction demonstrated an urgent need for customer service retraining and accountability measures. No paying customer or human being, for that matter, should ever be yelled at, disrespected, or dismissed while attempting to place a simple order. The fact that multiple employees and a manager heard this interaction unfold over the headset makes it even more concerning, as it suggests a breakdown in leadership response at that moment. I respectfully request that this matter be escalated to the General Manager and Area Supervisor for review and that appropriate corrective action and retraining be taken to ensure this type of behavior never occurs again. I would appreciate a follow-up communication confirming that this issue has been addressed and that McDonald's continues to uphold its commitment to quality service and respect for all customers. I look forward to hearing from a member of management who can assure me that my experience is not reflective of McDonald's standards.

You will not get what you ordered. We live within 5 minutes of this McDonalds, but we drive to…read moreother McDonald's locations because this one has botched our order 5 out of 5 times. Today we gave it one last chance, they asked us to pull over so they could make one of our two different breakfast sandwiches fresh, then gave us two of the same anyway after we waited. My husband doesn't eat that type, so had to make his own breakfast anyway. The receipt shows the right order, so their overall MO seems to be just throwing whatever is easiest in a bag and yelling "Next!"

Why are they so angry ?? Guy making sandwiches is slamming aside container. Slamming meat on…read moresandwiches- slapping the sandwich on the expo counter. Cashier not happy. No greeting - what can I get you? Waited to order too long. Empty lobby and tables except one employee on break at a booth. Left the table a mess too - that's no good. Mend Bathroom mess and trash full (1310 hours). Lots of trash on dining room floor Could be a lot better for sure. Not even to standards. So why three stars ? My Reuben and fries were perfect - can't fault the food !

Picked up dinner at the Jenison Arby's last night (11/22). If this had been our first Arby's…read moreexperience, it would also be our last. Ordered the Reuben, which I've always found to be a lot better than I'd expect at a fast food place. HUGE disappointment. Barely any meat, no 1000 Island dressing at all, no Swiss cheese, barely lukewarm, and soggy bread. On the upside, hubby's burger and curly fries were both very good. Guess I chose poorly.

My 2 stars is for "Larry," the cashier. He was super friendly, helpful, and apologetic…read more We came in on a Saturday (7/15) afternoon. Ordered a sourdough jack meal, a chicken strip meal, and 2 tacos. While waiting, Larry cane out to where we were sitting and explained that he overcharged me and gave me change. Then our order is ready. We go to the table and realize the chicken strips are potato wedges and we are missing the tacos. I go to the counter and Larry apologizes and drops the chicken strips himself. While waiting an employee comes in from outside eating fries, goes behind the counter, shoves a handful of fries in her mouth and walks into the kitchen, I never seen her wash her hands So we get our food, I open my box with the sourdough in it... and the bread is not toasted... Larry got me a new one... hopefully without spit in it. Thanks Larry for being the best... as for everything else...

Went to this location on July 15, 2026 at 4:15 am…read more I want to place an order and she said she couldn't hear me, but I heard an echo every time I spoke then she claimed I was being rude. I was trying to explain to her what was going on then she was claiming she can't take orders at the window that you only take orders from the app or through Pick up for delivery claiming the computers will not allow that to take orders at the window for 30 minutes. With a rude customer service like this it makes you wonder why this location is even open at 4 o'clock in the morning, not taking customers orders at the window . Shut down this location, retrain your employees take out the app and have people order at the window unless you're going through an app to order for delivery By the way, when I told them that the Jack-in-the-Box on the other side of town was open at 4 AM she said no it's not and try to say they're open at 4:30. She clearly does not know what she's talking about. (By the way, take the genetically modified organics out of the food. I suggest You taste the hash brown you'll find out they taste like plastic and toxic. If you don't believe me, take a look at the ingredients every single solitary oil you're used for both hashbrowns and french fries. The oils you use have more than 30 toxic ingredients that don't belong in food. If you don't believe me, read the ingredients and go over them one by one by looking up what they do to the human body.)

I used to come here regularly on Tuesday nights, but after my last visit, I will never return…read more When paying, I asked about a military discount and was told it was too late to apply. Fine, I let it go. I then asked if they could mix beef and pork in two burritos. The manager said yes, but when the bill came out to $34, he claimed it was because of extra meat. Right there at the restaurant I opened my burrito to check, and there was barely any meat at all. It was packed with rice and beans and nothing else. Forget extra meat. There was hardly any meat to begin with. When I showed the manager, he laughed at us and walked away speaking in Spanish. That was the moment I was done. On top of everything, the beef tasted burnt and the pork tasted old. I felt disrespected, overcharged, and completely ripped off. The food quality was poor and the management was worse. Save your money and go somewhere that actually values their customers.

Rude upset workers who can't handle basic customer service with easy customers. Average food,…read moreaverage prices. Walls and color scheme look like puke. No restroom for customers! Won't be coming back.

Our experience with this Chipotle has been overall pretty good after a few visits. They haven't…read moreskimped out on the portion sizes yet which is the biggest thing we look for when going out to Chipotle. I will say that the Veteran's Day service was a bit lacking, though. Of course I'll always be thankful for the free entrée they offer, but it took us almost 45 minutes to get through the line which I thought was a pretty long wait. To be fair, the line was backed up to the door so I'm willing to give them some leniency, especially since 1 of the 2 bowls we ordered ended up being free.

They made my burrito the wrong side so it was 1/2 typical size and could fit in the palm of my hand…read more(I'm an average woman). The pic included shows the top and bottom unfolded. They refused to remake it siting policy. $13 for a tiny burrito is crazy work

Slowest service I've ever received in a fast food place. I had to wait more than 30 minutes for…read morethree sandwiches.

Dont f go here. They're so slow. No sense of urgency. Im in the drive thru and it feels like im…read morewaiting for my order inside!!! Who's the manager here cause they're slacking.

Church chicken is prolly one of my new fav fried chicken place beside Popeyes! They both have a…read moreplace in my heart when it comes to fried chicken. There's only few spots in the PNW that has Church Chicken! They have a deal going on. 2 fried chicken, 2 side for $5.99. I got one of that and afterwards I just have to order another order of that for togo. That's just how much I like it!

I haven't eaten at Church's Chicken for decades but saw this one on my way to therapy so decided to…read morestop. They have a nice value meal for $6 right now with chicken strips and two sides. I love fried okra so enjoyed that as my side with some buttered corn. The spicy chicken strips were very good with just the amount of spice for my taste and the buttered corn reminded me of cream corn but looked like regular corn. The fried okra was very good and the star of the show. The portion was large, too. The nice gentlemen that took our order and delivered our food was very nice as well. The next time I want some fried ockra, I'll definitely stop by to enjoy some.

Having enjoyued Chesters in other locations I called this store on…read more wheaton way and asked if they would be open on Christmas. I was assured, twice that they would be but found the chicken vendor closed but the liquor store open. Needless to say our Christmas was ruined. If i had known I would have ordered it the day before. Couldn't find fried chicken anywhere so settled for frozen chicken tenders at Safeway. It was pretty bad..

The food is good but customer service is lousy, waited at the counter while they took drive up…read moreorders ignoring me waiting to order. When I got home part of my order was missing. No answer when I called. Good food but don't go inside and check the order before you leave otherwise you pay for what you don't receive!