I come here to purchase hard to find good quality japanese/korean skincare products. I'm not really expecting much for customer service so I won't hold that against them. My advice? Don't come here if you don't know what you're shopping for, & I wouldn't expect the employees to help out that much considering this is a niche market. You really only will shop here if you know what you want. The shopping experience needs major improvement. If I'm paying top dollar for product that's being imported from Asia, why not put more emphasis on the customer experience, aka the store? Inside it small & can feel overwhelming when shopping. It is annoying the feeling of being stared at when you're inside. The products are all jammed together & wasn't nice to look at. I came here to pick up White Ichigo Tech Essence. Upon check out the gal working said the product was good. That's pretty much it. Either way I'm sure I'll be back eventually, but you're not getting a higher rating. I'll only come back to avoid shopping online & paying shipping. read more

the place was confusing to find and the labubus that I wanted was the big into energy one and it was $27 and my daughter saved money but she only had $20 read more

Everyone's complaints are valid. Saw and exorbitant number at checkout and saw an item being rung for 300% above buying direct from Japan. Be aware of what is being charged before buying. read more

My girlfriend and I have been shopping here a couple times since they have a good collection but I could tell from the first time I knew something was up! Our recent trip to this store was our last. There are no price tags on anything so expect to receive a ridiculous checkout amount (even if it's one item). Cashier tried to cover it up by claiming they're "expensive" on Amazon but they're actually cheaper than their price. Absolutely ridiculous, don't recommend. read more

No return or refund policies just be careful but varieties of Japanese goodies and hard to find items can be found here

We purchased 2 items totaling $50, was not given any receipt, and later saw our credit card was charged $500. Seems like what happened to us isn't all that unique, which makes me think this place is either employing complete idiots, or they're trying to scam people. It took two attempts to get a refund, as the first time they somehow "didn't do it correctly". My gut says they were hoping we would either forget or give up. This place screams shady. read more

If I could give them negative star, I would. I have no idea why this store still survives. I've been to many Japanese make up store, this store has extremely expensive product ( 2 to 3 more times more expensive than usual ) and which even shady is they hide the pricing tag on most of stuff. Return policies are definitely shady too. IF YOU DON'T WANT TO BE RIPPED OFF! DON'T GO!!! read more

I used to live in Tokyo, but since i came to irvine i wasnt able to find any legit Japanese products that im used to. This store is the only place that i could find those high-end Japanese cosmetics, and also they carry Japanese version instead of international version, iykyk. The price is fair, honestly, its basically the same price as Amazon Japan. read more

Takashima - Cosmetics & Beauty Supply Near Me - Irvine, California

The Staff was nice and helpful. The price is bit high but it's imported from Japan and Korea so I understand that. read more

DO NOT SHOP AT THIS PLACE!!! I purchased two items for around $50 and they charged me $527. Confronted the workers and they tried to refund the amount back. Never got the refund so I went back for the third time for the manager to finally refund the money back to me. This was insanely frustrating and unprofessional as a business. Additionally, the first time I purchased the items they did not even offer to give me a receipt. This place is EXTREMELY shady and PLEASE AVOID AT ALL COSTS!!! read more

Great customer service! I love the products. Reasonable price. The store is in diamond plaza Irvine. read more

Takashima - Cosmetics & Beauty Supply Near Me - Irvine, California

Takashima owner , I hope this get to your attention. Your return policy need some improvements. I'm a business owner myself . When selling a foreign product. You need staffs that can translate what products is. I'm was a customer. I told your staff what I was looking for and double eyelid glue . I saw a pen there on display and wanted to purchase it. Everything is in Japanese so I ask for help staff came She say this is all we have she never use products herself. I Decided to try it so I grab it and purchase few other things. Got home took products out. Realizing it not the pen it a refill. Three days purchasing products . I happen to be in the area and when back to Takashima thinking they would easily witch it for me. Because I wasn't planning on returning the product. I gave staff product and explain what happened. SHe couldn't find product or the display. So your staff told me , you don't carry it anymore. I show her my receipt and reply I was here three days ago. I definitely had purchase it here at this store. SHe told me sorry I cannot return it . They cannot expect it . I told her I m not returning it . Can I exchange for something else since you don't have it . I cannot use the product without the right attachment. I told her call manager. Manager was not there at store. I request her to call so she text her instead. I got a response back saying I cannot return it if product had nothing wrong with it. Now , let's get it straight ! if I was sold the right product in the beginning! Then nothing would be wrong right??? You tell me. Would you rather lose customers over something so easy to fix. Not to include I had to go out of my way to come back . Takashima owner you have disappointed a lot of your potential customers. It is time too make it right! Your return policy is clearly cheating people that can't read Japanese. This is not fair and the BBB should look into you. You have so many complaints. I gave my name and number to your staff . And have not heard back from your Manager . Still waiting........I'm a business owner myself. Very unhappy customer with a product I cannot use. Tell me is this stealing or what??? If you don't call me to resolve matter . BBB will be inform. As of now I have to post this . You don't deserve a Star . I hope all customers that will buy a foreign product look it up on amazon cheaper too. Also Do the research before entering your shop. So they won't be disappointed. read more

Takashima - Eye clue? I don't know it was sold to me. - Cosmetics & Beauty Supply Near Me - Irvine, California

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The staffs here are really nice and kind. Many stuff to buy!!!!!!!! When you are too full and want to take a walk, it will be a perfect place! The staffs here are really nice and kind. Many stuff to buy!!!!!!!! read more

Takashima - Makeup - Cosmetics & Beauty Supply Near Me - Irvine, California

Good products and service！买了很多寻找已久的好物，强推！ I like the store very much，have everything I wsnt！ read more

Surprised this place is still around and wouldn't be surprised if they closed down once their lease is up. The staff here is the worst - snotty, entitled, and shady AF. Once I went to buy a face cream and the price was already crazy marked up. When I went to pay at the register, the snotty lady overcharged me on top of the high price sticker. When I mentioned it she just shrugged. This place is a scam! The store is always empty probably due to their poor customer service and they rip off any person they can sucker into paying. Now when I'm at DJ, I avoid this place like the plague! read more

OMG!! Amazing store! I love it so much!!! This store has huge selection of Japanese beauty and skincare, thousand of purchases! They definitely have much more than local Japanese supermarket! I came every week, but I always seeing new products～Also, very nice customer service, they always help me find best cosmetics for my own skin! I'm so happy that I live in this area read more

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Very nice services! I asked for some make up to help with my acne, those products really helped! Really like the people there! Go there if you want good and real product and nice services! read more

Takashima - BEAUTIFUL SHOP - Cosmetics & Beauty Supply Near Me - Irvine, California

Racially profiled in store. All sales associates came to the front and just watched me and my fiance as we shopped. No hello, no how can we help. Just stared at us and watched us the entire time. So we left from feeling uncomfortable. This is the 2nd time this happened to us. read more

I just bought this it was at the front by the cashier and saw this plush.( did not have a price tag on it) The lady did not tell me how much it was till I asked because i saw her charge me 40 dollars and she said it is limited edition. Got home and scanned the QRcode and it sells for 13 dollars on the website and is NOT in the limited edition category. Did not ask me if I wanted a receipt all I have is my bank statement from the store. read more

Takashima - Cosmetics & Beauty Supply Near Me - Irvine, California

If I could give zero stars, I would. The girl followed us around and didn't even try to be discrete about it. We 100% felt like it was because we were brown and we decided to leave and go shopping somewhere else instead. I've genuinely never felt so uncomfortable in a store before. We just wanted to look and buy cute stuff, but I guess brown people can't! :) read more

Everything here is so overpriced! It's better to get the same stuff they sell at japanese supermarts or groceries like Mitsua or Tokyo Central. read more

Mia is super helpful, she made my shopping experience fun and easy! Thank you for a great time!

At first glance, the store appeared clean and well stocked. Upon further inspection, some of the testers were empty and realized that almost none of the products had price tags. I only saw price tags on Korean skin care. The lack of price tags should've been an immediate red flag but I gave them the benefit of doubt. I purchased a couple beauty tools only to find out that the prices were 3x higher than what I was anticipating. I suggest shopping anywhere for Japanese beauty products. read more

Before quarantine the customer service was non existent but since I could browse I can usually find some decent products, although pretty expensive. But considering it's Japanese products I'm used to it. Today, I needed a particular hair coloring that I use. The sign said to tell them what I wanted. I told her I needed hair coloring. She said I can't go in to look. I asked her to show me a couple boxes to match my hair color. She said she can't bring me anything to look at either. She expected me to tell her the exact brand and shade. Well I can't read or speak Japanese so I can't tell her the brand. She said there's no way to sell me anything. Bottom line, Takashima won't show me any products. Takashima won't let anyone inside their store. Did they know there's another store about 50 feet away that I can go to to spend my money? Anyhow I went to the other store and got pretty much the same thing. So sad Takashima can't figure out how to keep their loyal customers. read more

This store has a lot of cute things! They have asian products such as makeup and skin care, car fresheners, and cute toys. Prices are reasonable. I definitely recommend checking it out! read more

RUDE, RUDE, RUDE LADIES that work here!!! And WAY OVERPRICED!! My daughter and her friends were browsing around and my wife and I were waiting. I went in and saw some Japanese candies, I could not find a price tag anywhere?? So I finally brought a very small bag of gummies to the checkout lady, then my wife asked for a lip balm because her lips were dry- again, no price tags anywhere! She rang up my gummies at $5! This is 1.99 at most Japanese markets! Then my wife's lip balm was $15!! We both said no we won't take it, then she got a little huffy and tossed the lip balm to the other side of the counter, then my daughter wanted to buy some eyeliner and we paid for it, had to be $20 or more to use a debit card, so I gave her the cash and she tossed the change on the counter, didn't look at me or say thank you!? She was clearly annoyed we changed our mind, really? My daughters friend also bought something right after us and she said thank you to her? So again, if there were prices or price tags on the products I wouldn't have brought them to the counter! Poor customer service and overpriced products, I included a picture of her below! I don't recommend going here- go to Mitsuwa Market or a REAL Japanese store where they treat you with respect and the prices are what they should be!! read more

Takashima - Bad attitude - poor customer service!! You've been warned! - Cosmetics & Beauty Supply Near Me - Irvine, California

5 stars! Tons of inventory easy to find and helpful customer service. Better prices compared to mitsuwa!

Great Korean skincare and makeup. The staff are very helpful in deciding what to get :)

This place is a turn off. I have spent almost an hour looking around and the 2 girls that were working did not even bother to ask if i needed any help. And when i asked for some of the prices, they were giving attitude. Finally, i found what i wanted to buy which was a cleansing oil...took it to the register only to tell me they dont take cards and that theres a minimum of $20. How come nobody told me this in the beginning like it would have been nice when i asked for some of the prices instead of giggling behind the counter. One of the girls tried selling me stuffs so i can reach $20. Seriously?!? I was already having a hard time tryna figure out what the products are for & You wont even help me out! Naahh ill go to Shibuyala instead thanks! read more

Myself and some friends just walked out of this extremely weird store. Immediately after leaving we read all the negative reviews about the employees and realized we are not the only ones. When we first entered the store two girls gave us nasty stares...like okay sorry for trying to give you money. Then when we checked out the total was less than $20 and one of them says no credit card purchase under $20. Okay then np...but then the lady with blond hair walked out in front stared and pointed at the sign which was hung on the very low of the front of the counter. With her nasty attitude like asking us " are you blinded". I asked her " what is wrong with your attitude?" She yelled at me " DID YOU HEAR I SAY THAT".So I told her I would post her photo to let people know and avoid this store she yelled even louder " go out of the store, want me to call police, if you post my photos on any of social networking l would call police." Please avoid this place at all costs. Disgusting behavior by the staff. read more

Takashima - Cosmetics & Beauty Supply Near Me - Irvine, California

This store is a joke. If you don't wanna ruin your girls night out, please don't go to this store. I don't know who is the owner of this store but if you still care about your business, please replace your store manager. Or just please simply close your store so customers like us won't have to deal with your rude and discriminating manager in the future. The moment me and my friends walked into their store, the manager and other colleague did nothing but chit chatting while staring at us. We felt uncomfortable but didn't say anything until we checked out. The colleague told us that there is a minimum $20 for credit card. I was looking around the register for a sign when the manager came around and point at a tiny print underneath the counter without saying a word. Then one of my friend lost her temper and start arguing with the manager about her bad customer service and attitude towards customers. Surprisingly, the manager yelled back at my friend, even louder, about how the customers need to ask them if they need help and that they don't need out feedback since they have a lots of customers everyday. It was my first time being told by a store manager that their job is not to greet and help us feel welcomed in their store. I honestly don't understand how this store still survives in a market where every company takes customer service as their core value. read more

I love Takashima so much! I went in to buy some gifts for my mom and Justine helped me picked out the perfect skincare regimen for my mom. If you guys have any questions, just ask the workers for recommendations. read more

Anessa SPF for $50 a bottle?! It usually sells for $30 on average at other Japanese retailers in-store or online. With that high of a markup, no wonder the store was empty. I won't be back. There are plenty of other Japanese retailers in this area. read more

Awesome place! My face feels clearer just walking in. Helpful staff and nice products

I only wished I read the reviews first. I came in to kill time while waiting for a friend for lunch. I knew in the past there were certain products they carried here so I had in my mind that I would pick up a few things and be on my way. Unfortunately, they didn't have what I needed. I was also greeted by both Chinese girls (at different times) came up and asked me if I needed help in Chinese. Both times I replied with a "Excuse me?" Then seeming annoyed that I only spoke English, rolled their eyes and said, "Need help?" I must confess I'm a pushover and felt obligated to buy something. That was when I realized they require a $20min purchase and they asked if I had cash. Again. I should've just said no and walked. But I begrudgingly pulled a $20bill out of my purse and paid. No receipt was given and when I asked for it, I again got attitude. She then asked if I needed a bag. Sure why not. Then she pulls out a huge grocery bag and shoved it back under the counter saying "Sorry no bag!" Then don't offer one. That will be my last purchase from them. This kind of attitude is unacceptable. I really should have just left the products and walked out. read more

I love this store. It has a lot of unique products for everyone. I like missha magic cushion.

Friendly staff and interesting items. We've been here a few times for different items and everyone we've left with unexpected things.

The store had great selection and I found it easy to find things. The girls working there were helpful. Overall it was a good experience.

I went there last week to buy hair dye it's was $14 then I ended up charged $914 in my credit card instead what a scam watch out folks

Zero star, DONT EVER GO TO THIS PLACE !!! I purchased a shoulder supporter 1 hour ago, it specified on the shelf that no return once opened, and when I checked out, I didn't get any notice that it can't be returned, and the front bullshit lady even didn't gave me any receipt. When I wanted to return it, they said no return on personal items, I gave the tag that they hanged on the shelf, and they said their policy is no return, I asked about this tag, they said: "I don't care, call for police." Then I want them to give out their information such as manager's name and phone, they said they don't know their manager's name, and they cannot give his phone number, or any information. FINE, PREPARE FOR INVESTIGATION FROM POLICE AND MY DEMAND LETTER!! This place and the front ladies should go to hell. read more

Takashima - it specifies no return once opened, yet it is no return at all - Cosmetics & Beauty Supply Near Me - Irvine, California