I've brought three different vehicles to Integrity 1st over the years, and they've consistently…read moretaken great care of me. The front staff is always friendly, and they tend to get work done pretty quickly, which I really appreciate. Most recently, I brought in my Kia EV9 and my VW Atlas for alignments. The EV9 was handled smoothly, although I did have to call to check whether it was ready. Not a big deal, just something to note. The Atlas visit is what really reminded me why I trust this shop. During their inspection, they noticed the oil filter and drain plug were leaking from an oil change I had done at Take 5 only two hours earlier. I'm extremely thankful they caught it. If I hadn't brought it in the same day, I could have ended up with a major engine problem. The only other minor issue I've ever had was a couple of years ago when my Pacifica's strut replacement was delayed, probably because of parts availability. Otherwise, every experience has been solid. Overall, Integrity 1st has earned my trust with their honesty, attention to detail, and friendly service. I'll keep bringing my vehicles here.

I am writing to formally express my dissatisfaction with the service I received at Integrity 1st…read moreAutomotive in Murphy, Texas regarding repairs to my Honda Ridgeline. I initially visited Discount Tire to have my tires rotated as part of my 5,000-mile maintenance. During the service, Discount Tire broke a lug nut/stud and advised me to take my vehicle to Integrity 1st Automotive to have it repaired. When I brought my vehicle to Integrity 1st, I was informed that there were several additional maintenance items that needed attention. Some of these items I was already aware of and planned to have addressed by my regular mechanic when he returned from out of town in mid-August. However, I was told by Integrity 1st that my vehicle had a very serious oil leak that could not wait and needed to be repaired immediately. Based on their recommendation and the urgency they communicated to me, I authorized them to repair the oil leak and paid the amount charged for that service. I specifically understood that the oil leak had been repaired. After my regular mechanic returned, I took my vehicle to him to have the rack and pinion repaired. Because he does not perform front-end alignments, he recommended that I take the vehicle elsewhere for the alignment. I then returned to Integrity 1st Automotive for the alignment and was quoted $120, which I authorized. At that time, I was extremely surprised when I was again told that my vehicle had a very bad oil leak. I immediately questioned how this was possible since Integrity 1st had previously told me that the oil leak was serious, needed immediate attention, and had been repaired. I was then told that the previous repair addressed a different or lower leak and that this additional leak had not been seen at the time. This explanation is very concerning to me. When I authorized the original repair, I did so because I was specifically told that I had a serious oil leak that could not wait. I was never advised that only one portion of the leak was being repaired or that another oil leak might still remain. Had that been explained to me, I would have made a different decision regarding the repair. My regular mechanic, who has serviced my vehicle for approximately 15 years and specializes in Honda and Acura vehicles, was already aware of a very slow oil leak. His professional opinion was that it did not require immediate repair and could be monitored until it became significant enough to address. This is very different from what I was told by Integrity 1st. My primary concern is simple: If I paid Integrity 1st Automotive to repair what I was told was a serious oil leak, why was I later told by the same shop that I still had a very bad oil leak? I would like a detailed explanation of exactly what oil leak was diagnosed during my first visit, what repair was performed, what parts and labor I was charged for, and why the current leak was not identified at that time. I would also like Integrity 1st Automotive to review the charges associated with the original oil leak repair and determine what refund or corrective action is appropriate. I trusted the professional recommendation I was given and authorized the repair based on the urgency communicated to me. Unfortunately, this experience has caused me to question whether the repair I paid for was necessary, complete, and properly explained. I hope Integrity 1st Automotive will take this complaint seriously and make a reasonable effort to resolve this matter.

2-18-26 My compliments to your recent manager hiring of Preston. He is helpful and exhibits…read moreempathy for issues that might occur. I have been a customer of this Kwik Kar for almost 5 years. All you want is honesty from your repair or maintenance shop and Preston is by far the best. Gregg

I don't usually leave reviews but I felt totally obligated to write about how courteous and helpful…read moreShelton and all of the people who work at Kwik Kar Oil Change & auto care were. Not only that but the service was fast, very efficient, and very fairly priced , I won't be taking my vehicle anywhere else for any automotive services while I live near the area.

Helped with the price if repair. Jobs was done timely & properly. It's been a week & anything is…read moreperfect. I highly recommend Major Automotive to everyone! GREAT PLACE & JOB DONE!

Communication was better than expected. Everyone I encountered was beyond polite. Final price was…read moresame as quoted from the beginning. Will use them again Definitely recommend without hesitation.

I think this is a fantastic place to get your oil changed. I have brought both our cars here and…read morehave gotten fantastic service from Marco, Carol and Alister. They were quick to get me in and out. They also were able to give me recommendations for honest mechanics. I never felt pressured to purchase things I did not need and they were honest with the condition of my cars. I have cars with high mileage and that are older often putting me in scenarios where I am taken advantage of for my lack of car knowledge, that was not the case here!

I've been coming to this Valvoline location for about three years, and normally I've had a good…read moreexperience and found the team to be thorough. Unfortunately, my most recent visit was disappointing. About a week ago, I brought my 2020 Infiniti QX60 in for an oil change and also had the engine air filter and cabin air filter replaced. After returning home, I noticed an unusually loud roaring noise whenever I accelerated. Since I don't drive this vehicle very often, it remained parked in my garage for most of the week. When I drove it again today, the same loud noise was still there, so I took the vehicle back to the shop. It appears that the engine air filter/intake assembly was not properly secured after the filter replacement, leaving the intake loose and causing the loud roaring noise. Thankfully, I didn't drive the vehicle very much in this condition. I understand that mistakes can happen, but when customers trust professionals to service their vehicles, basic items like this should be carefully checked before the vehicle is returned. I hope the team takes this as an opportunity to reinforce quality checks so similar mistakes don't happen to other customers. I've been a loyal customer of this location for several years, but unfortunately, this experience has made me think twice about bringing my vehicle back in the future.

I want, no need, to give a HUGE shout out to Christian Brothers! Stopped in to get an inspection…read morelast Thursday while I was next door at ATI physical therapy for an inspection. I was greeted by Jules and she was so friendly! She explained their inspection system had been down but I could make an appointment for my next PT day so I did so for 8/25 at 11am. Walked in this morning and there was happy Jules who gave me a warm greeting. Dropped the keys and walked next door. Went to get the car and when I grabbed my wallet it hit me I had fraud on my debit card over the weekend and only had my checkbook. I asked if they took checks and she said no and I explained the issue. I said I was going to Chase a few doors down and would leave my driver's license or even my phone so they knew I'd be back. She told me to hang on for a minute and went to ask the manager and she came back and said you're all good, we got it. I said oh no, I can pay. Again she insisted they were going to cover it. Not a lot of business do that especially for a 1st time customer. Needless to say if I ever need anything done I know where I will be taking my car. Thank you CBA for making my day and restoring my faith in humanity!

I rarely leave one star reviews, but after two separate visits, I cannot recommend this location…read morefor complex engine issues or anything beyond the basic oil change. ​I initially brought my van in for diagnostic work and maintenance regarding an electrical issue and explicitly requested a parasitic draw test. They installed a replacement alternator, but the parasitic draw test was omitted. Months later, the issue worsened and my new battery would go dead after just two weeks of not driving. ​When I returned to give them an opportunity to honor their warranty and correct the issue, I was told everything was operating normally despite my voltage meter showing the alternator output dropping to 9V at idle. Rather than continuing to deal with incorrect diagnostics, I took the van to a local Chevrolet dealership. ​The dealership confirmed that the replacement alternator had a failed voltage regulator and identified an unaddressed parasitic draw coming from the ECM. ​ While CBA may be fine for routine oil changes, their diagnostic capability and customer service regarding warranty work fell completely short. Save yourself the stress and take detailed electrical work elsewhere.

I came here not knowing exactly what was wrong with my car. They found out what was wrong and laid…read moreout all of my options for me. I am so grateful to everyone there especially Steven. I will definitely be back for anything I need and recommending them. Thank you all again so much!

This is the shop I maybe going to if the shop in Lake Dallas does not work out. I requested a…read moreonline quote for repair and I am assuming it is the owner of the shop. Politeness and care was taken into consideration when talking to the owner of shop. I am a survivor of stroke that took place March 12, 2022. The only thing that is lacking is short term memory loss and that is challenging me when talking about mechanical issues regarding my Fiat 500L Trekking model. This is a 2014. My only main concern is driving to Plano because I am currently fighting dehydration and a sinus infection. With no air in car that poses a big problem with my own body and trying to push fluids is difficult enough.

Was a little thrown off at first by being called "sweetie pie" when being directed to a different…read morebay, but I was totally taken care of during my visit. I was offered a bottle of water during my longer than expected visit and to sit inside in the AC. As automobile businesses can often be intimidating for women, I was so relieved that I had a positive experience. The manager, whose name I can not remember, is who I had the majority of my interactions with. Give this place a try!

I really appreciate this business. They are so efficient,…read moreand thorough without being pushy. The oil change was quick- the only thing was they were out of the size of wiper blades I needed. Other than that, everything was fast and the employees are very professional and friendly. This is my go to place for a routine oil change now!

It's "Vehicle Registration" time! I popped in hoping for a…read more"KWIK" vehicle inspection, and that's precisely what I got... with a little extra! I was warmly greeted by Zach and spoken to very kindly. I asked about a vehicle inspection, and he said they could get me right in. I waited for him to finish his last transaction and ask for my name. I was surprised when he called me by name; I had not even given him the information. Then I realized he had entered my plate information into the system, and there it was! My husband had taken the vehicle there before, so that was a pleasant surprise! Jayme was the tech; she explained the inspection outcome and told me of a necessary service (brake fluid flush) but not required. She wasn't pushy but confident; she even offered to show me the issue. How refreshing! When checking out, Nick was the guy on deck and was also kind! I had a few questions about their different services, and they were all very knowledgeable and answered them without hesitation. They even told me about a coupon for a future service; I appreciated that! I inquired about a Brake fluid flush, oil change, and other preventative services. I was surprised there were no "Preventative Maintenance" service bundles! These days, it's hard to find the time to take our vehicles in for an oil change, let alone for a service check-up, but when I do, I want to get it all done at once; having a "service bundle" package would save me time AND money, and would be worth a little extra time... and not the extra trip! It's a Customer Service opportunity... at your fingertips! Thank you for the outstanding customer service; it was a GREAT experience! See y'all soon... Maybe there will be a "Service Bundle." I didn't take any pictures, maybe next time!

When I walked in, both of the staff were very friendly and accommodating. They were very upfront…read moreand helpful about what needed to be done on my vehicle and use the vehicle specs for that model as a guide to what needed to be done. I will continue to take my vehicle here for an oil change. Thanks guys!

They are honest. That puts them far and above most shops. I have used them several times with…read moreexcellent results. They not only have modern up to date diagnostic tools they have ASE certified mechanics that know what to do, after they diagnose the problem.

Prompt, Great service from these guys. Brandon helped me with some questions I had over the phone…read moreand provided 5-Star service as soon as I arrived, I must mention the great value with a low cost (look for their Groupon). They got right to work changing the oil in my truck and spared me of any of the nonsense that some places tend to attempt to throw in on simple service. I ABSOLUTELY suggest this location and I will surely be returning in the future. Thanks again Brandon, along with the other guys in the shop as well.

5/09/25: Family owned shop. Moe and his cousin Beau were very friendly, knowledgeable, and…read moreprofessional. The shop was very clean and they have very fair prices. I had the brake pads replaced on my wife's SUV at a great price. They also have great oil change/inspection combo deals. They are very trustworthy, will advise of recommended services, but no pushy sales. They have a nice waiting area. The shop is easily accessible from SH 78. I recommend this shop.

Tires & Oil changes is not all that is available, they offer plenty of auto repair services as…read morewell. I have had rotors & brakes replaced. Recently had new struts too! They are very honest and will either provide the parts & labor, or just the labor if you bring your own parts... Was able to get some work done here for a fraction of what other shops were trying to charge!