Very poor, inexperienced technician and not senior or master mechanic on staff. Only using the…read morecomputer system to help with repairs. No knowledge of 21 point inspection, No knowledge of troubleshooting, No knowledge of process of elevation. Unless you want miner car care than it maybe safe.

I called to get an estimate for an alignment gentleman told me 119 plus tax so I made an…read moreappointment got the alignment and then they were done in like less than 30 minutes I told him that I replace my inner outer tie rod ends and that's why I need to get the front end alignment that the vehicle pulls to the right a little bit, when I went to go pick up the car there's a hidden fee that was never explained to me even when I called to ask for an estimate of $12 shop supplied fee added on top of the 119 and then on top of that tax so I ended up walking out $150 for it If I would have known that I would not have went there This was my first time at Firestone and this will be my last time at Firestone hidden fees not disclosed at time of estimate and they will not refund me my $12. Also my car still pulls to the right so tomorrow morning I'm going to another facility to check the alignment and if there's a discrepancy from the paperwork and what is The actual numbers from another facility I'll be in contact with them again My car still pulls to the right I don't think they've done anything we'll find out tomorrow. ASK IF THERE'S ANY HIDDEN FEES BEFORE YOU HAVE YOUR CAR SERVICE THERE AT ANY FIRESTONE.

Overcharged for simple oil change charged $169.00 for an oil change I was told would be $90-$120…read more Their excuse was that they had to use expensive oil they said they had to because of mileage, they didn't tell me about this beforehand. They also said there is a huge oil leak problem that needed to be fixed, which is very strange that there was no leakage before I went in. I believe they did this because I am a woman. DON'T LET THEM DO THIS TO YOU NO MATTER HOW BADLY YOU NEED YOUR OIL CHANGED. I would rate them with a zero but can't

Ken and Angelica were such a pleasure to deal with. True professionals that cared about their work…read moreand the customer's experience. simply put... the were exceptional. Thank you Ken and Angelica!

These guys are the definition of incompetent and lazy. For someone who knows slim to nothing about…read morecars, I shouldn't be fixing the mistakes of lose hoses and lazy work when it's blatantly in front of their face (and something they undid during the service). Do not go here.

Very disappointed with my experience getting an oil change here. The employee Reesa was rude,…read moreshort-tempered, and came across as snappy when I asked simple questions. Customer service matters just as much as the work being done, and unfortunately this visit felt unwelcoming and unprofessional. I won't be returning and would not recommend this location based on how customers are treated. I would also add that the items on checklist of things that were done, were in fact not done.

Bought new tires and a front end alignment for our truck that we use to tow our travel trailer…read more This intended use was expressed multiple times during the tire selection and service consultation. New tires were dangerously under-inflated, all four had less than 35lbs. Les Schwab returned this vehicle to me in an unsafe and unroadworthy condition. All four tires being this low while towing a trailer could have led to a catastrophic equipment failure and accident. Under-inflating tires causes premature tread wear and early tire failure. No amount of explanation is going to overcome this complete failure of quality in service from this location.

I had a flat tire that needed a patch so I called them up and asked them if they could repair it…read more They told me to bring it in and that it would just be a complimentary repair. Upon waiting a day I called and asked about it and they told me the work order was never put in so they had to hurry and rush it in. After that the repair was done quickly and I was happy with the quality of work. The guys inside the shop did great. The only issue was after the work was done they charged me 23 dollars for the flat repair. I have no issue paying this for the service provided, but I was under the impression that it was complimentary.

Decent work fixed my oil leak but have your car checked in a few other spots before coming here…read more They wanted to replace fans that are fine and run well. Already hard enough trusting dealers and now it's smalls shops. Also paper work stated that I need radiator replaced. But he called and said to replace fans.

The wanted to charge me $3000 to replace a bad power steering rack. I took my car to another…read moremechanic, and they found that the problem was just a leaky gasket, which only cost $300 to fix, and the power steering rack was fine.

Been sitting in line for about 50 minutes this morning was second in line they had me move after…read morebeing the second car in line and switch with a vehicle that was in front of me. Which I completely understand. 2 stars However the wait is a bit crazy long without an understanding of why the wait ...be nice to have an explanation. 1 star The reason for 3 stars is because I come here a lot however they typically are quick and good service. The last time I was here the left the filter loose and now I have a huge oil spot and oil ran down it for about 15' on my new driveway and my driveway is very new and fairly expensive pad ! Not to pleased about that. Hopefully they can make it right. - 5 Other then the wait crew seems pretty thorough today and doing a good job. Friendly and polite. Back to 3 stars Kennewick jiffy lube seems to have their sh*t together a bit better. Still did good job 4 star Total time 71 minutes

Landon and Devan were great. Professional, great communication, and just good vibes. My oil change…read morewas fairly quick, and they didn't pull 20 parts out of my car to try to upsell me on stuff I don't need. Won't be taking my car anywhere else besides this location.

Very great mechanic and very good understanding of vehicles and very well with the price range…read moresomething I was able to afford and get done in a timely manner recommend him highly

Simmonson's has been exemplary with customer service, technical expertise, and in general going the…read moreextra mile. We have a variety of vehicles, of which they are quite capable of working on each of them. They are especially talented at servicing European vehicles. HIGHLY Recommended.

When they say you get what you pay for. Well that's Simmonson Auto. I had wiring issues with my 06…read moreJetta and they fixed fast. Their communication is on point I appreciate them updating me as they were doing the work. They didn't beat around the bush, didn't try to upsell me on unnecessary products or work. Honest work from honest people. I will definitely go there again for any issues. Thank you Sam for making it easy and being attentive to me as a customer.