Every worker I spoke to was extremely kind, and patient. I'm a young female and have a hard time…read moreunderstanding a car things and they were able to answer all my questions and the manager was kind as well! Everything got done quickly and efficiently, and my dad said their prices were fair! They were able to fix the issues my car had and provided detailed list of everything.

The worst experience at a tire shop I have ever had. Mike from the front was completely…read moreunprofessional and RUDE, was trying to sell 4 new tires before looking at vehicle and when we just asked for a repair/patch was when he asked us to go elsewhere due to "confusion". We own a tire shop and are 5 hours from home. Would NEVER recommend this Firestone ever.

Slow but thorough - they keep track of vehicle maintenance milestones beside the typical oil…read morechange. It's useful for someone (like me) who has trouble keeping track of different car updates. Would have 5/5 stars but it's a bit pricier than I'd like and the last time I went they took about one and a half hours for the things I had been putting off.

I have used this location several times now and I have been very happy with the service. The…read moreemployees are friendly and they work quickly. So, so much simpler than taking it to the dealer. Last time I bought a cup of coffee at the McDonald's next door right before I got there and it hadn't even cooled down by the time my service was complete. I really enjoy that getting my oil changed isn't an ordeal I want to put off anymore, its so easy to just pull in and get it taken care of. They send reminder emails with coupons after a few months reminding you how many miles you were at during your last change too, which I'm sure people have mixed feelings on, but I personally really enjoy the reminder since car maintenance is a thing that can slip my mind now and again.

Quick oil change service. Staff told me no tire rotation necessary this time. Appreciated the…read morehonesty.

Do not trust these people with your vehicle. I brought my car in August. Months later, I found this…read moreridiculous, immature writing on my oil filter cap; referencing a drink I had in my car at the time of drop off. This is childish, disrespectful, and completely unprofessional. Don't touch customers' cars if you can't act like an adult.

5 Star service across the board . 100% honest and the labor…read morecost was fair . Great communication from the service technician from beginning to end .

Scheduled oil change at 3pm. Got there. It's busy. They said it would take less than an hour. Ok…read more They came to take my car back at 3:30. Brought my cabin filter to me 25 minutes later, told me it was "gross" with multiple other customers around me. It's been an hour and I'm still waiting for my car and so are 4 other women who were here when I got here.

I took my leaking tire to this location to see if they could repair it. I spoke with Jason and he…read moredid a great job listening to my issues and and resolving the problem. The tire had a previous repair done by another big o tire shop in north Springfield. The tire was still leaking from the plug they installed. However the other big o tire shop would not accept responsibility for the lousy repair job and insisted nothing was wrong with the tire. Jason attempted a repair but was unsuccessful, so he happily replaced my tire with a new one. I was only at the store for about an hour. I wish I would taken my tire to this location several weeks ago. If you decide to use big o tires make sure you go to the store on Republic. You will get much better customer service and the work they do is professional and courteous. Jason is top notch, cream of the crop, pillar of the community. The manager from the other store could learn a lot from Jason.

If I could leave 0 stars I would. Dropped my dually off today to get the tires rotated(dismount and…read morebalance because aftermarket wheels). Picked up the truck after hours and they did not rotate both front tires to the back like I told them to do. This was literally the whole point of the rotatio. my front 2 tires had some uneven wear so it was really obvious to tell they did not rotate the driver front to the back. They did on the passenger side though. So pissed off right now they charged me $142 and did not even do their job right. You would think a tire rotation would be an easy job for A tire shop. BIG O MISTAKE

Wendel is professional, communicative and expedient. He made himself accessible during the holiday…read moreand we have never been more grateful. He was very fair with us on price and explained why, what and how long on repair which made us feel at ease. He is trustworthy and honest! Grateful he picked up the phone and was our resource during a stressor on a holiday. He repair was completed in a timely manner as promised and we are 100% satisfied! Many blessings to you Wendel!

mr wendal Stewart has not fixed my truck . He has $1500 and my truck keys . he refuses to answer me…read moreand give me back my keys and money.so don't trust him

Outstanding service, along with outstanding people. If you're looking for a trustworthy automotive…read moreservice, I strongly recommend Marco's Automotive service. They do great work and there are no hidden cost for work done. If you need any vehicle work, you can not go wrong taking your vehicle to Marco's Automotive

I have never been to their shop personally, but I feel I have…read more Being an entry level technician working as a Service Writer out a shop in Portland, OR I watch their videos on You Tube, and follow their page (RealFixesRealFast) they have helped me so much with my development, and I find the way they diagnose problems couldn't be any better or faster and they go so far to find and solve even the smallest issues, that they cut parts in half and study them! Knowing that this shop uses a lot of the same vendors we do I know they are quality oriented and know the difference between Grade A, B, and C parts and not only that, but they know what pieces and parts need to be replaced when making repairs, there is zero guessing,speculating ,only gathering evidence and a effective repair. Honestly I feel like I know them, and from what I see, I would trust them with my vehicle any day any time. Thanks Guys Kalvin.

Stopped in for vehicle inspection & was told it'd be apx. 1.5 hours. Came back in that time, & was…read moretold it'd be ANOTHER 1.5 hours! They SHOULD have told us to WAIT! But after sitting here for a while & listening to them 'work' I'd NEVER trust them to do ANY WORK on our car! Go ANYWHERE ELSE! We will!

We would like to thank Wesley. He went above and beyond!! He stayed with us through the whole…read moreprocess. Michelle and Chris

They damaged my bumper and refused to acknowledge or fix it, even though I have video evidence…read morebefore I left it there of the condition. Do not come here. They gave me the final estimate over the phone on the repairs I was getting, and ended up charging me 35% more than they had initially told me before picking it up. It pains me to say I won't be returning to Kwik EVER again after being a consistent customer since 2016, and bragging on this place for years. Go next door to Midas before you even think about leaving you vehicle in the possession of Kwik. Heck, take it to Wal Mart auto before you take it to Kwik.

DO NOT GO HERE! I paid them to change my timing belt. My engine light was back on within a day…read more Then I took my car back and they said I needed a new engine. They quoted me over $5,000. I decided to sell my car to a mechanic. He told me that the timing belt had NEVER BEEN CHANGED. I called them to try and get my money back but "they have no record of ever doing that". DO NOT TRUST THESE PEOPLE!!!!