I recently requested several quotes for the installation of a new pool motor, and out of the four…read morecompanies I contacted, Brett was the first person to call me back. That alone already set him apart. After speaking with me and learning that I'm selling my deceased Aunts house and simply looking for the most cost-effective option, Brett actually recommended that I purchase a motor myself and even sent me the Amazon link. He knew right away that he probably wouldn't be getting the job. I'm also quite a distance away, and if Brett had done the work, he would have installed a higher-quality motor and done it the right way. But this review isn't about getting the job--it's about integrity and customer service. Brett took the time to help, educate, and point me in the right direction even though he knew there was no business in it for him. That kind of honesty and willingness to help is rare these days. I only wish Murdoch Pool Service was closer to me in Escondido because I would absolutely use them for my own pool service. Thank you, Brett, for taking the time to help and for showing what real customer service looks like!

I usually clean my own pool, but needed someone to take over after having knee surgery. I saw a lot…read moreof offers for around $100-$125/month, but thought they can't be any good. So, I found Murdoch Pool Service who was charging $180, but had great reviews. After speaking with owner, Brett, who assured me that they provide a better service than the cheap guys I signed up. After a couple of cleanings, I noticed they were only spending about 10 minutes on my pool and not leaving it "sparkling clean". I spoke with Brett about this and, after looking at the photo his guy took, he argued that he didn't see a problem with the service. I thought OK ...maybe I'm being OCD because I'm used to cleaning my own pool and spending way more than 10 min on it. Then we had strong Santa Ana winds hit and it left quite a mess of leaves, debris, and dirt in my pool. I was looking forward to Murdock coming to the rescue to clean it all up. They spent a little more time than the average 10 minutes and left my pool looking like it still needed to be cleaned. The photos were taken immediately after they left and you can clearly see that they failed to brush the sides, clean out the strainers baskets completely, etc. I'm pretty sure I could have gotten this level of service from the cheap guys. I was expecting to have them help me out for at least 3 months, until I could heal and get back to cleaning the pool myself, but after 2 months I couldn't continue paying a premium price for a sub-standard service. I found myself hopping around the pool on one leg trying to clean up after they left. I would highly suggest you find someone else to clean your pool.

I highly recommend San Diego Jacuzzi Transport. Tim was great to work with. He was responsive and…read moreclear in his communications. I knew exactly how to prepare for the move. We had to hire a crane and that was an easy process. The move went smoothly and according to his plan. Pricing was reasonable. He is also helping us with replacing the cover which is very convenient. Thanks a bunch Tim!

I rarely write reviews, but I could not wait to write this one…read more Tim and his family came out to deliver and install a slightly used spa he was reselling today. The team work between him and his family was incredible. Very impressive!! There were a number challenges in removing the old spa and installing the new spa, but Tim was not discouraged at all with the numerous situations that came up with access to our backyard. Without a doubt he is a solution oriented individual. Ultimately, our experience with Tim and his team was nothing short of extraordinary. We will not hesitate to call on him to work on our new spa and should we be in the market again, our first call will be Tim. Completely recommended!! David K

Found these guys on Yelp and honestly so glad I did. It's coming up on a year with them and zero…read morecomplaints. They do our weekly maintenance and also installed a pool heater for us, and both experiences were just seamless. They're efficient, professional, and really nice. Never try to upsell you on stuff you don't need; they just tell you what's actually necessary and get it done. Love that. They come the same time every week, every time. Half the time we don't even know they've been here, which is honestly the dream. Easy to get in touch with, and they have great contacts if you need anything else done too. Just a really well-run company with good people. Highly recommend.

The entire Master Geek Pool and Spa team have been incredible partners for us over the past two…read moreyears. We operate several Airbnb properties in the area with pools and spas, and having a reliable service team is absolutely critical. Master Geek has never disappointed. Their cleanings are consistently thorough, their support is incredibly responsive, and their repair work is always professional and done right. There have been multiple situations where they stepped in quickly and saved us during tight guest turnarounds. Before finding them we went through several other pool services that were unreliable and frankly terrible. Since switching to Master Geek, everything has been smooth and dependable. If you need a pool and spa team that shows up, communicates well, and takes pride in their work, I could not recommend them more highly. They have been one of the best service partners we have for our properties.

I'm a property manager and Scott has been able to come out twice now same day to fix our hot tub…read morejust in time for when we were hosting guests. He's very communicative, efficient and professional and our go-to guy for all of our hot tub needs!! Great pricing too. Seriously a life-saver, I can't recommend this company enough.

Had an easy experience and excellent repair completed by Scott from Pro Hot Tub Repair. He came out…read moreto our house actually the same day we called and also helped me out with a warranty issue as well. Really only good things to say and would highly recommend. We will be using them again if needed.

Steer clear of this company. They provide OK pool service. Nothing exceptional and depending on who…read moreis servicing the pool they do the bare minimum and others go above and beyond. Unfortunately I received more of the bear minimum service. Plus the customer service you receive will be subpar! They have huge communication issues within the company as well as with their clients. We signed up with them in February 2024 when they were Cabana Pools and explained the time frame we needed. They were able to accommodate us and we became customers. Kyle was very helpful. However, sometimes they would come late or not at all and wouldn't notify us while Cabana Pools, once they became Pool Logic they never contacted us and when I contacted about service I was greeted with rude responses. Another issue we had was they would sometimes leave our gate open or unlocked if closed. Our most recent issue was the inconsistency with service and when I called to ask where our technician was I was greeted with someone else is covering and when I asked about an ETA, I was given there is no ETA. When I responded with ok however I am unhappy. It was escalated and I was given an ETA. The manager then contacted me and I missed the call. when I tried to call right back it said this number isn't receiving calls at this time . I tried calling again and a woman answered laughing. She then continued to giggle while I was responding. Very irritating and unprofessional. I spoke with the manager and he was very nice. He had explained that there was some confusion with the notes on the account, yet lack of communication within the company, and someone put notes on our account that were inaccurate. The manager was apologetic but did try to make excuses which upset me more. I did let him know we would likely be canceling service soon, and he understood. Unfortunately I hadn't canceled before they charged us, which is the 1st of the month, even if the 1st is a Sunday, which was 5 days before our next service. I immediately contacted them ask about canceling service and if I was able to receive a refund. I received confirmation the next day that they were canceling our service and a request to billing for a refund to be issued was sent. 24 hours later someone from billing, by the name Averie, said they would be sending me a check, not refunding my account. I immediately responded and explained that this wasn't ok as we have issues receiving our mail and they took the payment directly out of our account. She responded 23 hours later explaining that Quikbooks doesn't allow refunds to bank accounts. I then immediately called the office and asked for the Averie, I was told she wasn't in the office. When I asked for a manager I was asked why and I explained she just messaged me 2 minutes ago so she is in the office. I was then put on hold and she became available. Averie got on the call and proceeded to give information that was contradictory and when I asked for it to be escalated I was told that no one was there as the owner was the only escalation and he is currently out on Paternity leave and no one is taking over of him currently, so she would forward the info to him but could not guarantee any follow up soon. Very unprofessional!! I really liked the company when it was Cabana Pools. Not sure if the company expanded or merged, but since becoming Pool Logic it is the worst!

I signed the contract with their company the second week of November. Right out of the gate I asked…read moreKyle about debris accumulating in my spa and in the pool. Their technician came and serviced my pool, cleaned out the spa and within days, the spa was full again with debris. I called and I emailed Kyle asking if he could look into it. I got no response and his technician came the following week for the regularly scheduled cleaning and cleaned the spa with the same result, debris filled back up almost immediately. Kyle (or service manager) finally texted me back and scheduled the cleaning of my pool filter. Someone from their company cleaned the filter and left residue all over the concrete and a small portion of my backyard grass. They clearly used my outdoor hose to clean the filter and just as easily could have hosed the concrete off after they were done. Even more frustrating is when they left, I was not offered additional service to vacuum the spa out to ensure that in fact was the issue. The contract you will sign with states there is an additional $15 fee to have excess debris removed if needed prior to cleaning. I would have gladly paid extra to have the spa cleaned. I emailed them about all of this and included pictures. I still got no response from Kyle or someone their company. Moving forward, the following week was thanksgiving and the service got skipped until the next week. I did not want to wait two whole weeks for my spa and pool to be cleaned out. I have numerous other services that are delayed because of holidays (EDCO, Sparkletts Water, landscaping, etc) and all my services are delayed one day, not an entire week. PoolLogic started my service well into the month and I only got two cleanings in the entire month November. If the service was prorated to reflect the start date or reflect any given holiday, I would have been more flexible with their lack of communication. But when I still had to clean and vacuum out my own pool and spa on two different occasions, Its not worth the money or the frustration. I canceled my contract via email on Nov 30th and almost immediately Kyle reached out to ask why. After sending him the above stated response, he apologized for the lack of communication and offered a free month of service and free part replacement from my filter. I accepted the offer and told him I'm an easy person to get ahold of and a little communication, goes a long way. Not surprised, my pool never got serviced Dec 1st Or Dec 8th. So I emailed him back and just told him to cancel my contract. I'm sure they are nice people, just bad communicators.

We had a fantastic experience with Way To Go Builders. Guy was our point of contact and he was…read moreexcellent to work with from start to finish -- responsive, knowledgeable, and extremely easy to communicate with. They built a brand new Trex deck for us and a custom built-in barbeque. The finished product looks amazing! The workmanship is high quality, the project stayed on track, and everything was done as promised. The lighting in particular really elevated the space and shows great attention to detail. If you're looking for a reliable contractor who does great work and actually follows through, Way To Go Builders is a solid choice (ask to work with Guy!). We're extremely happy with the results and would absolutely use them again.

Jonathan from Way To Go Builders did an outstanding job on our pool and backyard. The marble…read morecoping, custom pavers, and overall finish came out absolutely beautiful. The quality of work and attention to detail were top notch. Jonathan was professional, honest, and great to work with throughout the entire project. Highly recommend!

Due to many reasons, we have been unable to use our spa for about five years now. While we did keep…read moreit as clean as possible during that time, we weren't ready to have it looked at and repaired until now. I called Action Spa, who we have used in the past. They sent out one of the nicest young men to get us all set up and ready to go. Their service technician, Nick Lindner, was professional, efficient, personable, and a perfect representative of Action Spa Repair! He replaced the heater and checked out everything else to make sure that we were safe and ready to use the spa in a day or two, once it gets heated and the chemicals all get worked in. He also explained everything before during, and after the repair. I could not be more pleased and comfortable!

On time and good service. They were friendly and professional. They explained services if I ever…read morehad any problems with my jacuzzi. I appreciated their information.