I have been using Team Nerds for many, many years, asking for help solving issues on both computers and Apple products. Larry and Zoe have always provided top notch service. I find them to be of high moral character. When they say they can solve a problem, they do. When they say they will be available at a certain time, they are. When they say they need a little time before they can start on my problem, they provide a pretty accurate estimate of how long it will take them to address my problem. From this, I can see that I am not the only one who finds Team Nerds professionals to be people of good character with terrific skills. read more

BEWARE: They will give your equipment away or sell it. I went in hopes that they could tell me why my HP Spectre 360 x, (paid over $1,000 when it first came out) wasn't charging anymore. I was trying to save my valuable data including photos, music, and my own productions. Larry told me that he would check it out. A couple weeks pass by without any notice so I call and they let me know they are still looking into it. More time passes and no news, telling me they are looking into it and Larry will call me back. About 3 months later, and they tell me they cant find it. 4 months later I am moving and they have not responded about my laptop, at this point ignoring me and not returning any call. , they never did to begin with. Almost 8 months later and they have chosen to not respond still and my laptop is missing. My theory is they kept it, gave it away, or sold it. Regardless it was my property and they did not have consent to do this and it hadn't even been a year. What is wrong with you Team Nerds? Have the decency or respect to call a trusting customer back... I cant believe I have to consider resorting to small claims against a local business like this. read more

DO NOT GIVE THEM YOUR MONEY. I went to them because my computer wouldn't turn on. He said he tried everything, but wasn't able to turn it on and still charged me $85. Got a new computer, he was not able to do a PC to PC transfer, messed up my Microsoft Word subscription he wasn't able to scratch off the back to get the code. He wasn't able to install the McAfee on the new computer. Now it makes sense on why he wasn't able to transfer the data or start my old computer ABSOLUTELY INCOMPETENT!!!!! and I was charged another $85 in total I spent $170 for him to on nothing waste of time. BBB should get involved. read more

I had an extremely disappointing experience with this company. I was charged $85 for a service that was never completed, and I still have not received a refund. There is nothing stated on the receipt explaining their policy regarding unfinished services or refunds, which makes the situation even more frustrating. I have tried multiple times to contact them to resolve this issue, but they do not return phone calls and have not responded to my attempts to communicate. Customer service has been completely unhelpful and unfriendly. Another concerning issue is that you cannot freely enter the business you have to be let in and out, which makes the entire experience uncomfortable and inconvenient. At this point, I've made every reasonable effort to rectify the issue, but they have not taken responsibility. I would strongly advise others not to bring their devices here. Save yourself the time, money, and frustration. read more

They were ahhhhhmazing!! Called in the morning with a Mac issue, and as I work on computers all day, I was dead in the water. Helped me right away. Were super helpful and knowledgeable. Fixed the issue and gave me some tricks to the issue never happened again. My new tech people for life! read more

I had two options. Buy a new laptop or get it fixed. They found a hard to source part in the pandemic. Alerted me to costs before working on anything and even called weeks later to make sure it was still good. Works better than ever. Computer techs charge $100 an hour for a reason. Hard. read more

Mike was extremely professional and easy to work with, and I would say went above and beyond of what I asked of him. The prices weren't unreasonable, and my computer is free of viruses! What presents this from being a 5 star review is that my computer was returned to me without any sound, nor compatibility with my camera (I also had to redownload my computer apps, but Mike did tell me that, and it wasn't hard to do so anyways). Unfortunately, I have not been able to get the sound or camera working on my computer. Perhaps it is an obvious fix that I am missing, but I was not warned about it ahead of time, and have simply not been able to get it functioning so far. However, my computer works fine other than that, and it is without viruses, so I am thankful to Team Nerds for taking care of me in that regard. read more

Liar and cheating. Larry took my used computer (with 3090Ti and all top parts, imagine how expensive the whole computer is, I used it for only 4 months, I will say the computer worth at least $4000) and Larry promised that they will help to sell it because I would be travel out of US. Larry signed a contract with me to help me to sell it. And that was in September 2021. After that, fewer and fewer response from the store . I Asked about progress but being ignored. I Asked about the eBay link but was refused. As of the link, Larry firstly said it was listed on eBay, I asked for the link several times but no response. finally he said it was listed on offer-up instead, they didn't list it on eBay from the beginning, and said that they were not able to sell it during 10 months' listing. I will seek assistance from layer team. However I'm Very very disappointed... I trusted this team but now feel like I'm fooled. I'm just sharing my experience, and DO NOT come to this store if you don't want to be cheated Sad and disappointed, hoping there's miscommunication, but that might just be a hope. read more

Team Nerds - IT Services & Computer Repair Near Me - Los Angeles, California

I thought my PC was a brick and all files lost. Larry to the rescue. Got everything back.

I just got off the phone with a lady who was very rude. I called asking about my laptop which has an internal issue and won't maintain battery charge. The lady gave me attitude and said that "they have been doing this for many years" and that she knew better. She argued that the issue was my charger even though i explained that it is not the charger because I had just replaced my computer charger with the appropriate one with the help of a Best Buy employee. She then continued to tell me that they charge $75 every hour just to have it looked at and not even fixed. That my computer would be in hold for 2 days just to look at it! How silly of her to be rude to a customer asking for help! read more

Brought my micro soft with a no boot able sign they were able to fix the problem most importantly fix the problem read more

Team Nerds - IT Services & Computer Repair Near Me - Los Angeles, California

Reliable, efficient, friendly, reasonable, and they show up on time. Zoe managed our questions and concerns with exceptional service and I would recommend to anyone with computer needs. read more

Computer Help Recently had to buy a new computer after many years with the old one. Had no idea how to move all my files, pictures, programs from old to new. Called Team Nerds. Spoke with Zoe who asked a few questions and started the process. She was knowledgeable, personable, and kept me informed during the time she was working on my computer. Fair price. Highly recommend. Like that the store is local. read more

Would not honor the 20% off for checking in. I paid full price. Guy at counter said he'd ask his boss about the discount, on return trip he still hadn't found out. Don't offer something if your not going to honor it. I'll try elsewhere next time. read more

Took my imac in for some issues . they recommended external hard drive . 245$ . paid it . couple months later hard drive problems . 135 for a operating system to be put back on it . i sat the power supply to close to the hard drive paid it . they told me the internal hard drive is no good . 2 weeks later same problem . no warranty . he can put about her operating system 135$ . I took to just tech solutions on Western by think prime. External hard drive would have never worked and the internal hard drive is working . 400 $ for nothing . I'm using the internal hard drive right now . read more

Horrible experience this place will take advantage if you let them! I brought my laptop in because the charging port was damaged. I was asked to pay a $75 deposit which I did. I asked it that deposit would be applied to any labor done. I was told yes. I got a call 2 days later from them saying I would need a new port soldered on and the price could be up to $175.00 to $200.00. I was told my first 75.00 was used to open and clean inside (this takes 15min at best. I decided not to do further business with them and picked up my laptop. I brought my laptop elsewhere and they fixed it the same day. It gets better, my port did not need to be replaced and it is working perfectly! No hidden fee no bs $65.00 out the door. Do not use Team Nerds they should be ashamed of themselves. read more

This business has become a complete joke. When my Mom moved to San Pedro I referred her to Larry & Team Nerds. Since then almost Every appointment seems to get cancelled or postponed. After making a house call to help out my 86 year old Mom, Larry took her I-phone that was acting up and then disappeared for 6 weeks. After numerous calls to the office which were never returned we finally were told it could be picked up at the office un-repaired. When I arrived to pick it up I was appalled at the condition of their store. Computer equipment was just scattered randomly around and it looked more like a teenagers garage. Then they wanted to charge an $85.00 fee for not fixing it. I have since learned that they have made numerous house calls to my Moms home, to fix minor computer problems and have billed her hundreds of dollars or the last couple of years for minor repairs that could have been handled by a phone call. This is not a phone repair company - WTF are the doing taking a primary source of communication from a home bound elderly woman. This is bordering on Elder Abuse!!! DO NOT TRUST THIS COMPANY!!! BAD NEWS !!! read more

I've been using theses guys since they were PC Nerds in the '90's. Still do a great job for a reasonable cost in a timely manner.

deliver my computer to that place with hope they will fix it. Pay upfront 75 $ ( very unusual). After 2 days they still didn't recognize problem but they still charge 37.5 $ for "extra" half hour of "labor". So spent more than 100.00 for nothing. Bed computer in Bed out . All answers are might be that might be that or something else. look there is no technical knowledge there. Stay away. read more

Team Nerds continues to deliver quality, professional, and reliable work! I've been a valued customer since they were located on 9th Street in San Pedro and I've yet to be disappointed. My MAC was infected with malware which was quickly removed in one day. Additionally, Larry and his team performed a "defrag" of files that were causing it to run slowly, and they provided options to keep it running like new through the installation of anti-virus software beyond the "free downloads" found on the Web without being pushy or shady. Remember.. you get what you pay for, don't take a chance with 2nd class computer repair work. Team Nerds meets and exceeds other local competitors that will charge you more: 1: 30 Day Warranty 2. Reasonable Pricing 3. Fast Turnaround read more

I want to start my review off by stating that I received exceptional service from Larry. My computer crashed, so upon the recommendation of a friend, I brought my computer into Team Nerds. One of my main concerns was being able to retrieve my files. This was an unexpected expense so I was concerned about cost, but also the length of time it would take for the repair. When I brought in my computer and showed him the blue screen and message, he stated it might need an OS reinstall. If that was the case, he assured me that he would be able to save all of my files. As we were conversing, these are the many things he explained to me. 1. He would do a series of diagnostic tests, starting with the least costly, to see if it would be a simple repair. 2. It is a process of elimination, and that the result of each diagnostic test would determine the next step. 3. He would scan my computer for viruses. The anti-virus program I was using could possibly have missed a virus, so he wanted to make sure that wasn't an underlying cause. 4. If none of these processes worked, he would "ghost my files" to protect my data, reinstall the operating system, and then place my files back on my computer. This would be "worst case scenario." So with the worst case scenario, I asked how many hours that would require because of cost. That would have determined whether or not I could have left my computer for repair. He stated that it would take three hours. So I thought it would be ready in three hours. But the three hours was in terms of cost and actual physical hours of hands-on work. He told me the actual length of time would be based on how many files I had on my computer and the amount of time it would take to scan my system. In the past, having run "full system scans" on my own to check for viruses, I understood this process can take several hours. I think it is important to note that these are hours I was not charged for. After exhausting all other possibilities, it was determined that my OS needed to be reinstalled. Due to Larry's expertise and diligence, my computer is running perfectly and all my files are intact. I read the negative reviews about Team Nerds on yelp. If I hadn't been given a recommendation by a friend, those negative reviews may have swayed me from patronizing Team Nerds. I think that is very unfair, which is why I am giving a detailed account of my experience. I think it's important for people to realize that this business cannot stay afloat repairing one computer at a time. Larry is busy because he has built a successful business. He has appointments with other clients outside of his store. While he was on service calls, his assistant Michael, was manning the shop. Diagnostics were running on my computer while he was out, and he would check the progress once he was back in the shop. He called me with periodic updates to keep me informed. I also called a few times and spoke to Michael. It is a stressful process to have to wait for a repair, but patience is necessary if you want the job done right the first time. Integrity and a strong work ethic are difficult to come by in the service industry. Larry possesses both of these important qualities. read more

Team Nerds is great! They have such great customer service and tell you what's wrong almost immediately. They don't charge much and are really honest if they feel your computer is not worth saving. However if that happens they take care of everything so you can use it on your next computer. Great business! read more

Be carefull with this computer company. We sent our office pc on Wednesday to be ready next day, obviously we were going pay extra for a quickest service, but it was only ready until following Monday and they wanted to charge same price. I didn't agree because they took several days to try to fix our office pc. And they didn't return the computer. Bad and rude service!!! read more

Team Nerds helped me save my laptop! I was worried my brand new touch screen convertible was ruined after an accidental drop. Team Nerds helped me locate the problem, get it fixed for a reasonable price and got it back in my hands in no time. Customer service was great explaining the steps they were going to take, the possible costs and timeline. I was called for follow up and given options along the way. Honest and reliable. Thank you! I will def recommend them again. read more

I recently had a problem with my computer in San Pedro I looked through the services and team Nerds turned out to be a local and I found them to be knowledgeable polite and fairly inexpensive and I would recommend them to anybody five stars read more

Great service and prices! Our company The Real Estate Group had them service our PC's and workstations for agents. Fast turn around.

I 5 star reviewed Team neds" on 3 seperate in home service visits in 2016 ( Erwin-Tech)... Sadly Larry the boss now treating me in a condescending manner " Maybe we can service your computer some time next month" delivered by his assistant-David! I was there for Team nerds in the beginning; and either Erwin (no longer works there) was a super goodwill ambassador, or Larry's success has caused him to overlook the little peeps!! :-) read more

They didn't fix the problem and claimed they did. My computer is still not working properly and I paid them a couple hundred dollars to "fix it." They were rude on the phone to me when I called back to say the problem wasn't fixed. read more

Don't take your computer here. I needed a simple ram upgrade and some cleanup. Called this place on Friday, was told 2 hours if I could wait until noon Monday. Waited the weekend, took it in, went over to Target next door to kill time; four hours later the guy said they only got one of the two 4-gig sticks I needed, and that they needed to keep it overnight and they would call me in the morning. Tuesday morning, no call. I just decided to cut my losses and go and pick it up at noon with only half the job done. They did not seem to care about getting me back up and running, and I lost a day of work and could have lost another day or more. Plus, the guy I dealt with did not seem to know the first thing about my machine, and seemed intimidated by a woman asking him questions--seriously. I'll take my laptop elsewhere to get the job finished and done right. read more

I am very satisfied with my computer repair and the rep that came over to fixed a couple other issue with wifi. Reason not 5 star is no follow up on my request for an estimate for surveillance video. read more

Team Nerds has worked on my home computers many times over the past few years. I first went to them when they were still located on 9th Street. Irwin, one of the technicians always does a great job cleaning up my computer when it starts acting sluggish. When I call for help Team Nerds has always been responsive and knowledgeable. read more

I've been using the Nerds for almost 3 yrs. now. I have worked with several similar firms before. I know what to expect- these guys really deliver. The techs (and I've had several help me) are alway personable, professional and courteous. The work is always done well. I had them replace 3 major components and I also had them sync up a difficult Wifi speaker system. They can do it all. Its done well and with a smile! I always feel like they know me when I call. read more

I have been a loyal customer with Team Nerds for about 5 years. Team Nerds, Inc. are the ones that my husband ask me to call to our rescue. :) I agree with the customers who gave the reviews that Team Nerds have professional technicians who deliver quality and reliable work! Recently, Erwin (a Team Nerd tech) provided us with excellent computer service, as well as, set-up our new remote control with our entertainment system! He was professional, and most of all, he successfully solved our technical issues. Thank you, Erwin! read more