Joe and Dave at Pure Water Solutions were professional and knowledgeable throughout the selection…read moreand installation process. Both as it turns out are plumbers by trade, which gave us confidence in the work they performed. They were responsive, punctual and respectful both answering questions by email and while on site. Joe and Dave immediately removed their shoes when arriving without even being asked. This is something that seems rare these days when working with contractors. There was no high pressure sales or scare tactics during the initial sales visit. They arrived on time, tested our water and Joe provided his initial suggestions on a system. I appreciated this approach as I was expecting just a salesman who didn't know much about specifics on the install and pressure to make the sale that day due to "the today only special" or "oh my, your levels are very high....". I had specific questions on the installation of the system as we required a couple of extra plumbing considerations and Joe was able to take a look and said "no problem, we can take care of that". He provided a quote promptly following the visit with a list of options itemized so we could select the type of system. Once we gave the green light, the install date was quick and the day of install things went well. They even took a look at a small leak we had on a sink and fixed it which was outside the scope of the original work and when offered extra money for their time, they refused. We are very happy with our experience with Pure Water Solutions. We found them by referral on our hometown's Facebook group and we were not disappointed. It is great to find a small business which allows you to work directly with the owner(s) and who truly take pride in doing a good job and building their reputation. We would definitely recommend Pure Water Solutions. Thanks for finally great tasting water right from our tap. No more bottled water for us or iron stains!

From the owner: We’re not your average water treatment company. We come from a Plumbing background so we bring that…read moreprecision and knowledge of the entire homes plumbing system to your homes water treatment. We take the time to test and understand your home and businesses water and make sure the system we install best suits your needs.

I bought an RO system years ago and, with the support of Pure Pro supplying new parts, it continues…read moreto work great.

I have purchased from this company for a really long time. It may have been as early as 2008, I can…read moreno longer recall. The RO system with pump provided was well crafted and I was pleased with the service. Years later, when normal maintenance issues arose, I figured they may no longer be in operation, but I was pleasantly surprised that they were. I ordered replacement parts which were priced competitively and shipped promptly. Recently, 2024, I once again had a few leaks from the pump which has been working daily for another many years, and once again, Pure Pro USA was there. Amazon had "maybe that's the same, or is it? And how many weeks until it ships? And what is the return policy?" products. But Pure Pro had exactly what my model needed all these years later. Parts arrived promptly and I completed all the work an hour later. System running as good as the day I bought it. There are a lot of players in the water treatment space and the technology is very similar. So I choose a company that stands behind their products and is there when I need them.

Trying to call and change my scheduled appointment on Monday for almost a week and a half several…read moretimes a day. The voicemail is full and I sent an email as well. Please call to change the delivery date of Oct 3. 708 745 4878

Super service filling my pool. Fast and reliable. Highly recommend…read more Same day service.

You come with very high recommendations, from great people. Keep up the great workmanship.read more

Apparently you can't read either, your tech came into my home right behind some other people (there…read morefor another reason) without identifying himself. Made assumptions and told your wife who claimed to be the sole owner, something about me but she wouldn't say what or why she was turning down my business. I'm still in my home with another company's softener, iron filter and RO system. Guess business must be pretty good to turn people away because of assumptions from a tech.

Since previous owners of my home had used this service I got the company's phone number off an…read moreinvoice. After not understanding his explanation I asked a few followup questions and he swore at me and hung up. Years later when I had some work done on my well I learned this guy charged for 390 feet of wire, pipe, and service to now learn it was 280 all this time.

This is by far the worst 'business' I have ever dealt with. The owner is like an angry child that…read morealso is a sexist. He yelled at my wife and told her to have a man call him because he cannot talk to her and hung up. When I called him back I and asked why he hung up he swore at me and hung up. I would be embarrassed if my 12 hear old did this. I would rather sponge bath in bottled water than work with this mean owner. Also there are other services nearby that were pleasant to deal with.

Had a water softener installed. Excellent and quick service on the install! They walked me through…read morethe softener and how to operate it and cleaned up after the job was finished. Definitely recommend working with them.

Have to leave comment on the service technician who came out today. His name ROBERT HUGHES. I hope…read moreCulligan sees this review. In a nutshell this guy is awesome, knows his stuff, REALLY knows his stuff. On a 1-10 scale?? 11. Nice job Robert. In the future if I need a technician, I'm calling for you!!

Bad don't hire Sold me a unit that broke in a year…read more Never honored warranty Wouldn't call back or answer texts or emails Don't hire

I was guaranteed The Hague Water System would purify my private well water enough to drink but the…read moreexperience soon turned into a full year of damaged appliances, yellowed whites, and crusted water fixtures. Communication from Bill the owner of B&H Water Purification was unprofessional to the point he would scream at me on the phone without provocation. Dan, his son, was professional but many times would not respond to issues for weeks! I would not recommend this distributor and would definitely suggest you research other options for water filtration. Don't waste the $$$ thousands of dollars I lost.

As many previous reviews have stated, this business and "Lisa"…read moreneeds some lessons in customer service and how to speak to people. I'm not going.to waste any ones.time with a long story. Just weigh your options. There are any number of other companies Happy to earn your business. Customer Service is DEAD here!!! Sorry that I tried to keep my business local. I don't believe they will survive with the way they treat people.

When visiting this poor excuse of a business, make sure you read all signs in the store, including…read morethe one that points out that they are not responsible for poor packaging of their products, which will (not might, but will) result in damage to your vehicle, clothing, and/or physical self. After picking up a container of bleach, I returned home to find a leaking container, with a broken handle, in the back of the minivan. When calling to request a valid container, no answer. Message left with no return from anyone. Customer service is not a priority here, just give them your money and leave. Obviously, standing behind their products is not a concern.

Doug delivered true emergency-level plumbing heroics. I created the problem (don't ask), and he…read morewent way above and beyond to fix it. Thanks to Doug, my house has running water again, everyone can shower, and my marriage has officially been saved. Highly recommend if you enjoy both functioning plumbing and domestic harmony.

I'm writing this at 8 pm on a Saturday after my hot water recirculating pump sprang a leak. Called…read morethem and Doug called me right back and despite not working Saturdays, helped me troubleshoot over the phone to hold me over until they could come out and fix it. I've had them replace sump pumps before. Doug and Cody have been more than stellar at the work they do. The prices are fair. I can't say enough good things about this business. Beth few exist like them these days. Go to the local FB group and people are fishing over them for a reason.

Be aware they will put your unit in then 20 years later you want them to come out to service the…read moreunit and they don't come to the area anymore. Not only that you can't buy parts from them either. Now thats what I call customer service!!! Think about down the road before you get these people you can count on in the future.my star wood be a 0.

Had service call scheduled a month out, get a text the day of that they will call to reschedule…read more Waited 3 weeks, no one called. I called them and again scheduled an appointment one month out. They no showed! Get a text one hour after appointment window that they have to reschedule. Horrible service!!!!!!!!