The objective is to get your broken car fixed, right? Don't expect to get it back better than you left it. It's a domino effect where one visit requires another visit to fix whatever new issues exist. After putting in a new touchscreen there was a bright orange rim around the screen. Plain as day. They told me next time I'm in they'll burn that off. ??? Just do it right the first time. After they did my door handle it broke again and I did it myself. When I pulled the door card off a bunch of white plastic broken pieces fell on the ground. That explains the rattles. Tesla service quality is dismal. read more

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Customer service is unknown to these Tesla employees. Mostly arrogant and rude and not eager to even acknowledge the customer. The parking is horrible and very small. I love the car but dealing with service department staff s a nightmare. read more

Had a Tesla Model X P100D lease for 3 years. They never wanted to cover anything. I had to beg and plead with them to repair certain things not once, twice or three times but after MULTIPLE follow ups. Worst customer service I've ever experienced from a vehicle manufacturer / dealer / service all across the board 1* rating. I've been with Range Rover, BMW and Mercedes over the years and nothing compares to those. Tesla needs to get its customer service together. Today I'm having issues with the insurance (Tesla Insurance from Tesla) continually billing me because one department didn't correctly file my lease return and then I was told I still have an unpaid accumulated balance on my account which is to laugh about because that's just not true. But the car - the car speaks for itself - I loved it. I drove every day and always used the autopilot which is a wonderful feature for long drives. I work in property management so that came in very handy going from location to location. May come back for the new plaid or to get my hands on a roadster. Right now I'm back in a Mercedes. read more

Tesla - Burbank - Car Dealers Near Me - Burbank, California

Brought my car in to replace a loaner wheel. Loaner wheel is clearly a different color and size from the other 3 wheels. It was put on by the tow service provided by Tesla. Came to pick up the car, only to discover that the wrong wheel was replaced. Technicians and staff all seemed very confused. Never quite got an answer as to what happened. They assured me that a mobile service would contact me the next day to come out and change this wheel. I am still waiting. Of course there is no way to contact anyone and no phone number to call. All I can do is keep refreshing the app to see if there is an updated message. I am at their mercy unless I show up unscheduled back at the service center. See pictures! read more

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My second Tesla and my first picking up from here and having to bring it back in to this Service Center for service. The staff, each of my now 6 times here with this vehicle, don't pay attention and quite literally don't do the work. I've had to bring it in for a spoiler that fell off 3 times. On pick up, the rear interior was falling down, there were multiple scratches and there were rattles in the interior. All of these could be fixed with a service appointment in one go. The sad part for Tesla as a company, they make a solid product, but their service is losing them money on multiple service appointments instead of just one and also not taking care of customers. Owned a Tesla starting in 2018, I'll probably switch to something with an established service record like Mercedes or Porsche after this. read more

Worst Tesla retail store to purchase a new car hands down. DO NOT I repeat do not buy a Tesla or at least not from the Burbank location. Before I get started, I will point out explicitly, Diana (service advisor manager as she called herself this) along with her 2 male associate advisors in the service room , Luis and the other male which we do not remember his name, are absolutely incompetent, do not care about customer service and even your safety driving a new vehicle. They all based in the Burbank location. All three have been trained poorly, cannot articulate any information we asked, and lethargic to the absolute maximum. They don't even know how to work their internal systems, does not have clear knowledge on the Tesla vehicles, and they absolutely do not provide consistent communications and directions on how to proceed with vehicle appointments. KEEP READING: 7.15.23 (Saturday) - we picked up our new Tesla Model 3. The delivery associates were quick to have us sign off on the delivery and drive off the lot. Do not make this mistake. Inspect your new vehicle before driving off the lot. We drive our NEW vehicle and head on the freeway and the Tesla has a message that states "Pull over safely - Vehicle shutting down". As a new tesla customer we were scared of course since the car shut down on the freeway. It tells us to open the car and close and that might help the issue. So we do that and the car starts back up. We thought that was the first and last time we will see this issue. Nope, we were wrong! 7.16.23 (Sunday) - we start the car this morning and we drove few miles and the car does the exact same thing. Shuts down in the middle of the road. We call burbank service and this is where Diana's "knowledge" and "information" shined as she was the one we spoke to over the phone. After sharing this information with Diana and letting her know this happen twice in the span of less than 24 hours she has the AUDACITY to inform us it is just a "glitch". Are you serious? After we tell you the car stopped suddenly on the freeway and local she states it is just a glitch. And once we tell her we want to bring the car in to the service department she states we have no available openings today or tomorrow..not until the end of July. ARE YOU KIDDING ME? A brand new tesla owner can't get their car looked at immediately? I was upset at her lack of knowledge on the tesla software, the issues we were having and her pure incompetence about the situation. So after I clearly correct her and tell her it happened not once but 3 times total now she starts stating, "oh the technician needs to see it" "the service department in Buena Park can take you guys" "oh we just got an opening in Burbank because the customer cancelled an appointment here". At this point she clearly is lethargic, does not care about customer service, and I have absolutely zero confidence in her ability to perform in her job. She is someone that just loves to talk but can't produce any results or actions. This level of incompetence goes for the same for her associates, Luis and the other male sitting next to him. All three: Diana, Luis, and the other male has the audacity to lie in front of our face, continue to misinform their customers, as well as start to raise their tones to their customers. We ultimately took our new Tesla back to Burbank where we purchased the vehicle. This is where we saw Luis, Diana, and the other guy in person. This is where Luis' "memory" and his ability to "articulate" shinned (obviously not). The 1st issue on the car where it shut down randomly was the main reason we brought the car back in, but as we drove to the dealer we found issues with the mirror lining and rubber part that is attached to the door. We explained to Luis that we came here yes because of the car shutting down, but now we found more issues on our new car as we drove here. Luis stated let me write this down and after I submit this new issue you can make another appointment on the tesla app. Another appointment? How does it make sense to make multiple appointments when your car is already here for an appointment. Luis stated once I submit this you can make an appointment for the other issue. So we waited and waited and nothing in the app to schedule another appointment. We go back in and this is where the 2nd guy saids you cant make another appointment until your first appointment is finished. Are you serious? Do you see the consistent misinformation and incompetence that is shared across the service department. They all just talk, but don't have the due diligence to check what the correct way of things are done even at their dealer location. It all starts from the top down. Diana misinforming us from the start should have conveyed to me her team member are an exact reflection of her. I don't care if you are a CEO, director, manager, associate, rep, etc. If you can't do your job than vacate and let someone who actually cares do it. read more

Tesla - Burbank - Car Dealers Near Me - Burbank, California

The service I was provided was excellent. My M3 was repaired in one day and I was provided a loaner vehicle while my M3 was being serviced for a warranty repair. Diana the service manager is top notch and I highly recommend Tesla Burbank. read more

The Tesla dealership in Burbank is horrible. Tesla, as a company, has the worst customer service. They don't care if they sell cars or not. I have leased a Tesla for three years and wanted to buy a new one .... I tried ending my lease three months early. It has been a complete nightmare dealing with the lease return team and the sales manager at the Burbank store. They are both incompetent and couldn't care less about customer service. I am so frustrated that I never want to repurchase a Tesla. The sales manager or lease return manager will not return your calls or have any sense of urgency when closing a deal! read more

Michael was incredible! He helped us and was so kind. Definitely recommend going there and ask for Michael! Thanks for everything, Michael!

This was my second Tesla location and my order was changed to another car without the price correction for the Model 3. IZEA and the whole Tesla team worked quick to get it resolved. They had my trade-in offer ready the day of! 24-hour turnaround for a car and my bf got his referral bonus. Very thankful! read more

Horrible customer service, unacceptable. I don't even know where to start from. They truly don't care about their clients. They are not willing to help you out in any way. I don't know what century they live in that there is no single way of communication via phone, all they say is message us on the app. No phone number to escalate issues and complaints, you just have to go through customer service and all they say is we will escalate it to the service manager of the location. HORRIBLE HORRIBLE HORRIBLE. I regret getting a Tesla. They don't even deserve a star but for me to post this review, I had to rate it. read more

My car bricked Monday evening and was towed to Tesla Burbank. It is now Friday. I have been told it is being repaired but no details on what service is being performed. They don't answer the phone and now the app is off-line so I can't see the message they supposedly sent this morning. The automated phone system says my car won't be ready for two more weeks. I have repeatedly requested a loaner vehicle as my children need to be driven places. One is in a car seat (not simple to drag in and out of Ubers). Neither can be vaccinated and I don't want to risk exposing them to Covid through an unvaccinated driver. I'm beyond frustrated. Not being able to get answers or even speak to a person is ridiculous. Don't buy a Tesla. They no longer have any customer service. read more

beware I was so excited to pick up my new Tesla, despite the issues I had during placing the order. a lot of back and forth with their app etc. delivery day is getting close and the price I was promised for an inventory vehicle is now up by 2350 dollars. Apparently the vehicle I ordered wasnt available so they matched me with a new one with a higher price? without letting me know or without my approval. after hours on hold with the general Tesla number I was told that's just how Tesla does things. There's no way to reach customer service at all so you're basically just screwed. have no idea if im getting my car or not or if it even exists at this point read more

One word incompetent! Suppose to arrive 18th... but delay due to inspection so it got push back to 23rd fail inspection. When time comes near got a called saying it will push back to 27th due to scratch in front bumper. Called a day before says cars in rancho cucamunga!? God knows why it's there and now getting push back 30th... I'm starting to lose faith here.. starting to question reliability... read more

Completely agree about customer service. You spend a lot for a luxury car and it's great when it works, but buyer beware if something happens and you have to leave your car there because the service is questionable. I gave them 2 stars because in the end I didn't have to pay for the services rendered, but I'm also upset because there was literally zero communication from their end while my car was being serviced. Nobody contacted me to tell me that my car would need to stay the next day and when it could be picked up at all (even through the app) and nobody even told me what happened while my car was there. You call the service center and nobody answers. To make matters worse, my uber voucher expired so I had to pay out of pocket for my ride home from work and back to pick up the car, and then I had to physically drive to Tesla Burbank for reimbursement which could have easily been handled over the phone. But again, nobody answers the phone (trust me, I called numerous times) and if they do, they pass it off. I get this brand sells itself but someone has got to do something about this customer service or lack thereof. read more

Do not buy Tesla!!!! It is not worth it. I just finished paying off the car, the warranty ended, and the car stopped working. I received an invoice for $8,669.08, labor $210 an hour for labor. Ridiculous!!!!!! read more

Tesla - Burbank - Car Dealers Near Me - Burbank, California

I came with my friend to pick up his car. We checked in and we're told it'll be a 15-20 minute wait. After an hour of no one calling us, we went back to check again. They said the car is currently getting ready still so we went back to wait. Another hour pass and even after we got drinks, the car wasn't ready yet. Finally after 2 hours, it was ready. The pick up time was set at 5pm and we didn't get it until it was almost 7pm. I highly reccomend setting aside a few hours of your time just to pick it up. The pick up time was not accurate. read more

This is not about the car but the service at the dealership. I was deciding between Mercedes and Tesla and obviously Tesla is nowhere near Mercedes when it comes to customer service. I walked in here with a friend and we were very disappointed. I know nothing about tesla and had some questions which is normal for one planning to buy. I had to ask everything myself and didn't even get clear answers on anything and I felt like they wanted to get rid of us as soon as possible . They didn't tell me that depending on certain parts including color and wheels prices change and I found out about this after doing some research on my side but it was too late because I already ordered a car. My friend was planning to get a Tesla too but this service made him change his mind. I don't know how Tesla can be so careless and treat customers like this. Anyways do your own research if you are planning to go in there for help because you won't get it. read more

I purchased my first Tesla and the pick up experience here was not what I expected for a luxury vehicle. To start the location looks very cheap. The staff working here are not all wearing Tesla apparel which got confusing because it was a busy Saturday. The staff I did interact with were nice and helpful, but it seemed like everyone was scrambling around moving cars trying to take pictures of the cars. I had to check in 3 times because my car was delayed and no one bothered to call or text me that the car was late. The car arrived and I had to continuously ask about it even though I had already matched the VIN. Staff kept saying we will help with any questions but then they would just leave to help others and forget about me. This location needs their staff support to be better organized with new and existing clients. The process was not very enjoyable and feeling like I had to beg them to give me my car because they kept saying it will be ready in 5 minutes. In total I was there for an hour which online and the salesman I spoke to the day before said the process is 15 minutes only unless I have questions for the staff. Coffee and water were finally offered when I was about to leave. No congratulations sign was put inside my car with my name like everyone else who had purchased a car. I'm happy with my car but hope that next time I need to visit this location that service quality is a better experience. read more

Don't buy from them. I was supposed to get my new Tesla next year however a rep called and asked me to take delivery now. I rushed and got it done by yesterday. Then found out that a $7500 discount and 10k mile charging was offered. When I asked why I did not receive this as was advertised they told me it's because I received my car a day early. This makes me very upset. I'm a loyal customer and this is my 2nd vehicle and they not only didn't help but didn't even respond to me well. I should have looked at previous reviews because bad customer service is a plague at this dealership. read more

I have a customer service issue with Tesla relating to a loaner car. I have been to the service department in Burbank in person twice and have been told that a service manager cannot make themselves available to me. Can you think of any other luxury car manufacturer that would treat their customers this way? read more

Consistent service every single time. Service always checks in promptly and issues are promptly addressed. Staff is courteous and actually checks to go over all issues before taking your car in. Some of my most recent visits have been able to be taken care of the same day - alerts appearing or tire issues. Only con would be sometimes you have to schedule another appointment if something else comes up recently but they tell you if it can be worked out at the same visit or not. read more

Tesla - Burbank - Service center - Car Dealers Near Me - Burbank, California

I just picked up a Tesla Model 3 two weeks ago and already had my car serviced TWICE. PLEASE listen to the 1 star reviewers, they are NOT pansies, they are for real. When you pick up your car, BE THOROUGH and check all the panels and doors and MAKE SURE THE USB PORTS WORK. I picked up the car (supposed to be new but had 12 miles, must have been a loaner) was rushed into sitting in and a quick demo on how to use the controls. Off you GO! They do NOT give you a walk around to check the body for any defects as what most dealerships do, even buying a Toyota Yaris or Corolla would give you a walk-around, turns out my Model 3 has a front hood with one side higher than the other, the rear driver side door sticks out slightly all the time, it looks like it's always open. The USB ports did not work in the front and there is software update issue that does NOT push through (even with strong wifi signals) Even with all this, I still gave it 3.5 stars because this is damn fun to drive......what lowers them down to 2 star? Their mobile service team came out twice - the first time was the fix the USB ports, fixed and now that usb port 'fix' triggered a software update issue coincidentally, and doesn't work, now the key cards don't work. Called in service again to come out, they can't fix either Software update nor the key card issue......fine, let's setup a drop in for the service center. Service center asks me to drop the car at 6pm Friday, no loaner available nor any rental credit. read more

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Worst customer service experience ever! This is my second Tesla and I would never buy another. Despite multiple appointments, the continue to mess up the simplest of issues (trim replacement). Once in person and twice via mobile service arrives without parts and then breaks the part when he arrived with parts. No communication or responses in the process! Avoid like the plague. read more

Overall a great pickup experience. The process is relatively quick and straightforward. The location is small with now place to really park. Supercharger is packed. read more

Worst customer service. I'm brand new to Tesla and not starting off with a great experience. Delivery scheduled for 6/30 and did not receive a call until the morning of delivery that my vehicle will be delayed for one week. Moreover, they've already taken the down payment and first month of lease payment for a vehicle that I don't have. I contacted Tesla and the customer representative informed that the delivery date was "tentative". The word "tentative" was never used in any of the multiple emails or text messages confirming delivery for 6/30. The Tesla website even states that once vehicle becomes available, delivery will be scheduled. Instead they scheduled a delivery, took the down payment and first month payment without the car being available. Updated Review: After making a complaint via telephone and by email for the delayed delivery, I was contacted by one of the managers (Emilia) from Tesla around 5PM and was informed that Tesla located a car for me and ultimately delivered the car this evening. Although there was a rough start with the delivery process, I'm happy that Tesla followed through with the scheduled delivery date. read more

Good service. Friendly and professional staff. They also charge your car for you after service sometimes. That's a plus. They give you Uber credit to catch a ride home while you wait for your car to be serviced. read more

I would like to start off by saying that they have a great product with great features. However the delivery process was absolutely horrendous. I was expecting so much more from such a reputable company. I tried reaching out to customer service and dialed over 18 times, the two times I got through, the person on the other line who happened to be the same guy both times, was a sales rep at a kiosk in a mall. He was unable to answer any of my questions and had no other number to provide for me. I expressed to him that the pickup location was too far and I would like the drop off to be at a Tesla dealership closer to me, he basically said that I was going to be stuck driving to Burbank because I bought my car online and not in a store or dealership location. Moving on to the day of the pick up. That day I thought was going to be the exciting part of this process, all to find out that the vehicle wasn't ready and wasn't made available to me until 4 hours after my appointment time. Then when I got the car, it was full of crumbs and the back seat was covered in glitter of some sort, not sure what that was all about. Also, on my final invoice the $500 referral code was missing and I didn't receive the $500 discount, after clicking the link from a referral. I am real happy with my new car, but the hassle of obtaining it, was very distasteful and I would think twice before referring someone I love or know. Not to mention the lack of customer service all together. read more

Professional, helpful, and knowledgeable staffs are answering to all customers questions. Sam help us during our purchasing process and answered to all our questions. Also after one week from the purchasing date, we went back to Burbank Tesla and asked for some advice for the service section, he guided us how and where we should apply for that. read more

Fastest car buying/pick up experience. Staff was friendly and helpful in person. Thanks!

Good luck in getting help. Once you received your car, no chance to get any help, don't need you anymore, just say the magic word "already received my car" and you'll get disconnected, ignored, and disrespected. If you are looking to get a Tesla, you've probably watched some videos and saw that that car has tons of cosmetic problems, and you probably, just like me, decided to buy it anyway and deal with it later. the problem is, later is no good for tesla, you are useless for them now because you've already spent your money. Here is my store; I received my car at 9:30 pm, the person who delivered it, did not give me any instruction of help in any way. I've asked him to bring the car into the garage so I can look at it in the light and he said they are not allowed to. and he left. I didn't even know how to start it or how to adjust the mirrors and basically, it was a nightmare. also, the car was delivered with almost 60 miles on it. The next morning I've set up a service call to install the Homelink (you need to buy is separate for $300.00) and after that I've noticed a paint-chip on the back bumper, I tried to create another service all but YOU CANNOT DO IT if you already have a call open. I called Burnak and talk to a manager, and he said not to worry, as soon as the close the first call I can report it, which I did (at 300 miles, 4 days later). Two weeks after, I got a call from Tesla service at Burbank, saying they are not willing to fix that because it has reported after 100 miles. I've told him the story and he didn't care, he basically said that I can call the guy that I've talked to before and he can help me, but as far as service, they are not willing to do anything. I called again to Tesla in Burbank, and the day who answered (David) hang up the phone on me as soon as I said that I've already received the car. I called again, and the same thing, but he did have time to tell me that he didn't hang up on purpose and that he did it again. 3rd time I called, he answered and I've asked to speak to a manager, for 4:30 minutes he argues with me that there's a bad connection, which we did take for over 4 minutes, and when I insist to be transferred, I've continued my conversation with a manager for another 20 min and magically no bad connection. digging around and reading other reviews, I'm not the only one that it happened to, and probably not the last. is my problem solved? NO, it didn't. read more

i was there to pick up my car and then then i went home my car was missing part from tesla is my carpet car front and back they didn't put if in for me i have a very bad luck experience i lived so far from where you are i try to call and ask where my car carpet i got none for my car but is was no response it's l transfer me to automated service answering phone calls answer only no one help me which is ignored me now my car was so dirty because no carpet on the floor front and back of my car that was so careless for then to do that and it's a bad job that they did to me i am not happy and i am very upset i am not coming there and i wouldn't recommend to my family and friends going there any more Tesla from Burbank California don't go there they are so. careless and bad job for customer that's all i said now i was so mad for this they are doing bad job and one more thing the temporary paper license plate they put on my car they one put two screw and then that temporary paper license just flew off my car leave me with no license plate from the back of my car that's was so annoying and bad job they done it's like worst thing happened to is twice good thing i have one extra in the car then i have to put 4 screw to keep the plates stay and not flew off anymore that's was so bad experience they put us through it i was so upset and mad please sir. go there careless place i wouldn't recommend it !!! read more

I was super excited about buying a Tesla model Y, which we did in January 2024. I have been absolutely disappointed ever since. The customer service is horrible!! I've had notorious problems with the car. I have made numerous appointments most recently to be turned away and as a fan favorite of Tesla would highly recommend not buying one. read more

Worst experience in Burbank After paying for Uber because there's no parking, the manager Tried to give me 2 lemons. Ridiculous after paying for car and signing papers, I was brought car 1 with dents on hood, scraps on door handles and major dent and scratches on front fender. Then I was brought 2 nd car where upholstery was pulling apart, a large paint blister on door and back of 3 rd row seat scraped front placement. I was told by manager I would get changed to a different location for pick up of a different Tesla. Minor detail he never changed the order, after 2 weeks of calling around I was brought to the conclusion that the manager kept my cash and didn't make changes to the order nor worry, nothing was done. I was in dealer 2 hours, when it was a 15 minute pick up. Pictures where taken of multiple vehicle that I was told to bring home with damages but none seem to be in system by coincidence. read more

Today, I was pleasantly surprised at the immaculate hospitality~ This is the first time fixing my tire that DIDNT cost an arm and a leg. I drove 55 minutes to get here because it was the closest location open on Sunday. My advisor was Luis, who had the tire inspected. He then explained what was going on and that there was an easy fix. I did not need a new tire, not even a patch! He saved me hundreds and I can't thank him enough for being honest to me. I recommend and would gladly make the drive to get my Tesla serviced by Luis and this location again! read more

The car is great, the service is terrible. Always "under new management" What a Total joke. Retention of service department managers seem to be about 90 days. Beware!! They lie and don't follow through on anything. No customer service, no accountability. Amateur workmanship. Dirty fingerprints and bad touch up paint to fix a 150k car read more

Horrible service center that has no communication and leaves you in limbo the whole time.

Customer services sucks! These kids don't give to shots about customers. Why bother you bought the car already.

I applied to lease a Tesla Model Y and paid $250 and I got approved "conditionally". They ran my credit and said everything was approved but said that I had to trade in a vehicle. They did not even allow me to lease the vehicle but gave me the offer of paying cash or a third party lending. This is the worst Tesla operation I have ever had to deal with making the process much more difficult than it had to be. Even the representative at Tesla didn't even refund my money then tell me at the end it's non refundable and not let me lease. Very bad customer service and not understanding. Avoid read more

Highly unprofessional. Scheduled to pick up our first brand new Tesla here. Arrived found our assigned car on the lot. Looked over the car quickly and found numerous issues with the car (trunk doesn't close, tail lights sticking out, missing clear coat). I raised our concerns with the delivery specialist, he acknowledges that there are significant issues with the car. He claims that they are all fixable, but he refuse to document any of the issues in writing. The only option I was given was to accept delivery and submit a request on the Tesla app to get these issues fixed, or reject delivery. If I reject delivery, he will assign my vehicle to the next person in line. Essentially he just want me to either leave with the car, if not he wants me out of his sight ASAP, so he can call the next guy in line to pick up the car before June 30. The car costed over 80k, for us that is a substantive amount money. So we were just hoping to get a car that has panels that line up with each other and a trunk that close properly. But I guess that's too much to ask... read more

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