We really enjoyed working with the staff at the Corte Madera Tesla. We had a great sales associate, Dietrich, who helped us in the initial sales process. When we had an issue come up after the sale, Jay, the manager, went above and beyond to make sure that the issue was resolved to the best of his ability. We sincerely appreciated his willingness to extend himself by going the extra mile and to make sure that we were happy with the end result. Additionally, he was great at keeping in touch throughout the process. His actions renewed our faith in the brand and we will definitely be recommending others to go to Corte Madera if they are interested in a Tesla. read more

Poor Experience: I own a newer model S and like many Tesla owners, I'm always learning something new and looking for clarification and knowledgeable insight. I went into the Corta Madera Tesla store to check out the showroom and ask a few questions. There, I saw a few people looking at the various displays on their own and a single employee sitting near the middle of the room "playing candy crush" on a laptop. After looking at the displays myself for several minutes with no acknowledgement from the employee, I asked for assistance at a display. Having general knowledge of a few topics I was hoping for clarification on; it quickly became apparent the employee was either totally disinterested or simply clueless of Tesla features. At best, he kept referring me to the internet but amusingly, he asked "any other questions" before returning to his desk where he continued to play a game. A shockingly underwhelming experience. read more

Truly, this whole team from the management down needs customer service training. It's very likely that the whole of Tesla corporate needs new customer experience leadership. This dealer is especially bad, but coupled with the phone experience and SF location as well, I'm completely underwhelmed by Tesla's provide a customer experience that's on par with the rest of its brand. Product A+ (when I eventually get it...who knows on this). Customer experience F. Dealing with the DMV is more joyful. Dealing with the IRS is pleasant in comparison. Even dealing with my ex's lawyer is better than Tesla customer sales and customer service. Updating post - still no car but this showroom and its store manager are now going to great lengths to ensure as smooth a transition from my old car (which I have already turned in) to a Tesla which I'm still awaiting. I'm noting a positive uptick in customer service and attention now that it's been 3 months since I placed my order. So that's a good sign. read more

Amazing cars. Horrible customer service. When working with someone from sales the other day to solve a problem I was told "too bad, that's the way the cookie crumbles." read more

Had a great test drive. Very easy to schedule. Staff is friendly and very knowledgeable. No sales bs or pressure like a normal dealership.

Probably the worst care dealership I have ever seen. We came in to test drive a Tesla. The salesman "Detriech" told us we were wasting her time since we were not ready to buy the car that day. VERY RUDE. Will not be going back. read more

I've been ignored a couple of times because I'm not tall blonde and in yoga pants (typical Marin) out of the half dozen times I've stopped by. TBH I'm used to that a little up here. The straw that broke the camel's back is that not only does the show room take up all the chargers they've installed, they started monopolizing the Volta chargers in the mall as well. They'll begrudgingly will move a car if you go in and ask from what I've heard. Hopefully they don't monopolize the superchargers being built right now. read more

The worst experience I have had with Tesla. The salesmen was extremely rude to my wife that she was on the fence about buying a Tesla out of principle. We talked to the manager and he was even more rude and aggressive when we brought this to his attention. We cancelled our reservation with the team there and went to Fremont to cut them out of the commission. We will NEVER recommend people to come get their Tesla here. read more

My partner and I LOVE our Tesla but I wish we could say the same for our purchase experience from the Corte Madera center. Starting from the day we went in to test the car up until 4 months later we had issues with logistics, paperwork, and registration because of the staff's mismanagement and internal communication. Our test drive was scheduled for a certain time but when we got there there was no car available and we had to wait a long time to get one. Finally we got in and went through the paperwork with the sales rep and thought we had all our ducks in a row and trading in our old car would be easy, but not so much. They first told us to overnight documents to TX to get the co-owner of the car to sign off the title. The next day they said there was no need for us to do this and they would take care of the title and signatures themselves and asked us instead to retrieve the paperwork from TX which then had to be sent back to us without having a signature. Eventually our delivery date kept getting pushed back until we finally got the car almost a month after our original estimated delivery date range. However, after we planned an entire trip to go pick up the car, turned out the car they had for us was defective and so we had to wait another few days before we got a new car. They were considerate and offered to drive the car up to us since we lived far away so fortunately we didn't have to make another trip, so I'll give them that. However, our registration for permanent plates was not submitted to the DMV for over a month after we bought the car. We had to unexpectedly move at this time and so we called to see if they could use our new address for registration since they had not submitted the registration. After multiple calls and texts back and forth, we received a confirmation text saying the registration and license plates would be sent to our new address. Two months later we still hadn't received anything and eventually the license plates went to our old address and we had to do all the legwork to track them down ourselves since every single person we spoke to at Tesla gave us different information. Once we were able to get our license plates we thought we were finally done with their incompetence but got a notice from the DMV saying that our proof of insurance had not been submitted at the time of the registration application. Naturally we had submitted our proof of insurance to Tesla at the time of purchase but they somehow didn't submit this to the DMV. So again, we had to figure out how to get this taken care of in the middle of COVID with limited DMV services available. As much as I love the car and we would definitely buy another Tesla in the future, we certainly won't do so from here! read more

Great experience at this dealership. Bill S. is wonderful and communicated throughout the process. I would recommend Corte Madera for your dealership. read more

This is by far the best car company ever. Tesla is #1 I already bought 6 and have 3 more on order. All other cars suck. None are as fast. None are as fun. None are as sporty. None are as technologically advanced. None are as awesome. This is why they are amazing. Now go and bye at least 10 right now. read more

Rodel was the best sales rep ever. He was first off very nice when I first came in to see if I actually wanted a Tesla. He let me test drive vehicles a couple days at a time. If I ever had a question I would text him and he would immediately respond. He made the process 10x easier then I expected. I am 21 so I had to do this all by myself without any parents and for him stepping up like that and helping me out means a lot. So please if anyone goes to this tesla at the village ask for rodel he gotchu read more

I placed a deposit $5000 deposit for a Tesla X in 2014. I decided not to get one, so in early September 2017 I contacted Tesla to get my money refunded. They told me that someone from Tesla, Corte Madera, CA store would be contacting me. I didn't receive a call for several weeks, so I contacted Tesla again and then finally Justin from the Marin store contacted me. He agreed to process the refund and on 9/11/17 he said it had been done. I waited weeks to receive the check, but it still did not arrive. I contacted him again and he said there had been a "clerical error" and that he was processing it again. Several weeks went by and I still had not received the check. I contacted him yet again and he assured me that the check had been sent by the USPS on October 19,2017. Today is October 26, 2017 and the check did not arrive by mail today. Granted, the USPS can be slow, but a first class letter does not take more than a week to arrive. I have filed a complaint to the BBB. Please note, the Better Business Bureau rates them an F, so beware if you are considering buying a Tesla read more

We bought our Model X100D through the Corte Madera location and it was a very pleasant experience. All the staff were completely professional and extremely helpful; they arranged for a 24 hour test drive of a Model X for us and also dealt with our trade-in vehicle. We are VERY happy with how things went. read more

I'm serious when I say this. Do not buy one of these unless you find being held hostage by there service and parts department to be an enjoyable experience. Twice now I've needed small exterior parts,( a mirror and a tail lamp), and was told that I have to bring the car to their certified body shop in San Rafael. I live in Healdsburg and don't feel that I need to drive an hour and leave my car for three days when the local body shop that I'm comfortable with says the can install it in a single day. Additionally, I can't even get them to return any of my phone calls. Very poor customer service. I knew I should have bought a Lexus. read more

I was a little hesitant to call Corte Madera Tesla to schedule a test drive after reading some negative reviews on Yelp about their poor attitude/disinterest in being helpful. I found the total opposite in my experience. Everyone with whom I came in contact was friendly, helpful, professional, knowledgeable and patient with my many questions. Loved the car and loved the interaction with the staff at Tesla Corte Madera. Highly recommend giving them a try if you are in the market for a new car. read more

Met with Jay at the Corte Madera showroom today. Wow, he was a definite 5 star as was the model S we drove. Jay gave us his undivided attention fully focused on answering questions and educating us on the product. He knew the line of cars inside and out. The test drive was a fantastic experience and we felt even more convinced Tesla was the right car. The rest of the staff also made an extra effort to answer any questions we had and they were all friendly and personable. We just put our deposit on the model 3 and it's going to be a wait but worth it. If you have been thinking about an EV this is a must visit before you decide. read more

I've seen a few bad reviews that I completely don't agree with. I first visited this past Friday (June 7), nobody rushed me immediately like a regular car dealership, I looked at all the models on the floor at my own speed, and then sought out one of the Tesla reps. He was very knowledgeable, answered all my questions patiently and in detail and took me thru all the model and price options available to me. There was no hard sell and better yet, they have non-negotiable pricing so that makes the process really pressure-less. To make a long story short, I returned yesterday for a test drive (one of the most exciting cars I've ever driven!) and then put in my order. The rep spent several hours with my wife and I from test drive thru signing the final deal and I never felt he was interested in anything other than making sure we were completely satisfied with every aspect of the process (FYI, his name is Bill Shewey). I have to say, my experience with the people in the showroom was a big part of the reason I'll be driving a brand new Tesla in only about a week or two. read more

Amazing service, all the staff were very knowledgable and pleasant. From the test drive, to the the lease signing, it was an impeccable experience. A++! read more

Don't bring your car here to get serviced. They were great when you actually bring it in, everyones friendly and nice. BUT. I don't know whats more frustrating, leaving a message and never getting a call back or their own employees not being able to find someone to talk to from their own service center. WHY IS IT SO HARD TO TALK TO A HUMAN AND GET MY CAR BACK?! read more

I was reluctant to come here based on the bad reviews and almost headed over to Walnut Creek Tesla instead. But from the moment I stepped in the door my experience was nothing but good. Both Jay and Anthony helped me, answered all my questions, provided a bunch of useful information. Went on a fun test ride with Anthony. Ordered my car and left a happy customer. read more

Buying a car here was such a nice experience. Dietrich has been there from us from the beginning to the end and answered a ton of questions. Making an appointment to test drive was easy, our appointment was on time and not rushed and very professional, and Dietrich answered all of our questions w/ tons of knowledge and helpfulness, way different than other dealerships we went to for their electric vehicles. There was also no pressure at all and I'm happy I went to this shop. read more

Beginning my purchasing experience, I had always wanted a Tesla, but was unsure if they lived up to the hype. I've also never bought a car without a test drive. I originally began working with Robert Watkins, Tesla Advisor, who was thoughtful, honest, and knowledgeable. I was originally leaning towards a model Y, and after discussing in depth my needs, I decided to go the sedan route. Unfortunately, Rob took leave due to the closures. I then began working with Jay Gottlieb. Jay, Customer Experience Manager at the Corte Madera location, was helpful, quick with answers, and incredibly patient. As this was such a new experience for me, and a big purchase, I am afraid I inundated him questions. He handled it all without batting an eye, courteously answering questions about AUX ports, warranties,  and how to get the best bang for my buck given my particular set of needs. All during COVID-19 closures! I couldn't have asked for a better buying experience. Honestly, it didn't feel like i was working with a dealership. It felt like I had a personal shopper helping me. I can't say enough good things about my experience with Rob, Jay, or the Corte Madera team. All future cars will come from their team. read more

I tried to get a test drive in the new Tesla 3 and have been told on April 15th to place my order that the car is available to me. I requested then a test drive and was simply told by the Corte Madera Tesla folks that this is not possible. I told them that I am not sure that it will clear my drive way. They said that many people have purchased the car without a test drive. Who buys a $50,000. car (with the upgrades I asked for etc.) without a test drive, certainly not me?! I have less than adequate service from Tesla. I am about to ask for my deposit back as I still have not received an appt. to test drive the vehicle. read more

If there was a no star option I would use that .We ordered the new X and we agreed on a trade in price for my vehicle .I had it in writing .I gave them my deposit and waited. 8 weeks for my SUV .We put the lease together and they had lowered the trade in by $5,000 .I pointed it out to them and they said I had done to many extra miles .They had the wrong odometer from the start .They thought it said 4,500 when it said 6200 .Not my fault .When I ran it on Blue Book it made a $200 difference.That was using the 4,500 mile reading,no difference on our original miles .No way was there a $5000 difference. We had only done 700 miles since the reading was done . They would not honor what they told us .I canceled the car .The following day the manager Justin called and said they would honor the deal .We said OK .They delivered the SUV .I went to sign the lease and no trade in .Called the finance manager Alex .He refused to honor the deal ,even though his GM had agreed to the deal .So they took my car back .I have never in all my years of car buying been treated so badly and been lied to .This is one very bad dealership .BUYER BEWARE before you buy from them .I checked yelp of dealers around us and not so good reviews .Repairs seems to be a big issue and upsetting a lot of people. We wasted a lot of time for nothing .All it has done is upset my wife and I .Maybe it was a blessing that we did not get this SUV . read more