I figure I paid $100 to know that I would never go back to this restaurant. If you go, do not under any circumstance, "pick your own steak". It's a $15 upcharge and it had zero seasoning, no salt, no pepper and was over cooked. The hour wait to get seated wasn't worth it! read more

Wish I could rate 0 . The customer service was horrible and the food was horrible . I waited 1 hour to be seated on Sunday . The only reason I went here is because someone gifted me a $25 gift card . I explained this to the waitress and she took a picture of the gift card and took my debit card ( total was $40 ) once my party was ready ..... she charged my card the entire amount and didn't even use the gift card .......... I checked my card and realized I was charged the full amount . After telling her this she charged my card 5.99 more for a meal I didn't want . Then said that will be refunded also . Beside that the waiter didn't acknowledge our table at all . It took 30 min for us to get checked out . We called her a few times and she ignored us . ( she had a few tables ) so I took that into consideration . I ordered pork chops , my bf got steak , also had kid tenders . The pork chops were decent . My bf didn't like the steak It looked like hamburger meat . His stomach started hurting when we got home after he ate it The best thing here is the bread . It was fresh , I would never eat here again . I'm waiting on my refund to my debit card that the waitress said would show in 24 hours but couldn't show me a receipt of the refund . read more

ALL OF THE UTENSILS WERE FILTHY!! Let's be clear I love Texas Roadhouse but when they are busy they can be a little messy. My husband order the ribs which were good and i ordered the NY strip with shrimp. I requested my steak to be medium well and it was not. The server took and back and the manager brought it out. It was OK then. Waiter was terrible and all over the place. We ordered applesauce for my son but didn't eat it since the spoon was already in it when they brought it out. Ridiculous. read more

Texas Roadhouse - Steakhouses Near Me - Augusta, Georgia

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Service is slow but the food is delicious. The rolls are really the best, a lot of times I cook at home but order the rolls to go with my meal. read more

Horrible customer service, over priced for the quality of food they serve. The management is horrible. They will not sit you with your party if you have over 6 people. Go somewhere else for a birthday or any kind of party that you'll have more than 6 people. If you're just there with a couple people you better hope you have no issue you need to speak with management about Kelly black is the GM and she does not care. Horrible experience for my daughter's 12th birthday. read more

Texas roadhouse house today in augusta Maine, my wifes steak was over cooked my steak almost raw not what we expected for 40 some dollars, why cant Texas roadhouse hire some cooks one can cook a steak like it is ordered ??? read more

So my husband and I came here on a Friday night when the place was pretty busy. We were advised it would be a 15 minute wait. Okay, cool. Total fine with us. We waited about that long until we were finally seated. Once we were seated we realized we weren't given any silverware. Not only that, but our waiter took quite a while to greet us. Once we got our drinks from him (Which also took a while) we put our food order in since we knew it would be a while until we saw him. And well we weren't wrong. Someone brought my Husband his second drink. Not too long after that we finally got our food. We had ordered the cheese fries to start. We didn't get those until we had already finished our meal and were ready for the check. When the lady brought them over to us we let her know we didn't want them. I'm pretty sure an appetizer is supposed to come out first. Not as a dessert. My husband ordered the herb crushed chicken which he thought was fine. I ordered the chicken critters and ribs. Everything except the ribs were great. Maybe I'm just used to the way we cook them at home (on a smoker for a few hours)... but they were terrible. Our server was very friendly... the few times we saw him. Other than the disgusting ribs and slow service (pretty sure a sloth would've been faster) everything else was ok. Which is why I'm giving 3 stars instead of 1. I also wanted to add that I was able to write this very long review all while waiting for the check. Yikes! read more

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I was there for a birthday party with reservation. Surprisedly, the wait wasn't too long. Very crowded, need a better waiting area. The food was just okay. Nothing special. Some of my shrimps were undercooked, but the waitress saw that the whole meal was redone. Unfortunately it was still an inconvenience. Our waitress was accommodating, but a bit condescending at times which made our party feel very uncomfortable. Unfortunately, I'm not impressed. I don't see myself going there again unless I am invited to another dinner party. Even then I would be reluctant. A bust this time. Would not recommend. read more

The 12oz ribeye was cooked perfectly so tender and delicious the loaded baked potato equally delicious loved the cheesecake

I highly recommend this place. I put in a takeout order online and for me, it was earlier than ordering on the phone. The country fried chicken with a side of mashed potatoes with gravy and loaded sweet potato were exactly what the doctor ordered. And to my surprise, I found another Togo box in the bag and it contain dinner rolls with incredible honey cinnamon butter and that was the best. I can't wait to come back again and next times I'll bring friends. read more

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We waited an hour for our food that most came to our table COLD! Husband and I ordered a medium steak kabob each. It wasn't just well-done, it was charred! Broccoli was over-cooked and had a weird taste to it. Others at our table had cold food as well. There was no way we were going to send anything back as we were hungry and didn't want to wait any longer! Waitress blamed the crew from the day before, starting they didn't prep anything and so it wasn't today's crew's fault. Seriously? Passing the buck, no matter who prepped or didn't prep is not an adequate excuse. We arrived mid-afternoon for goodness sake! Also the entire restaurant was a refrigerator. We were uncomfortably cold the whole time. read more

We strolled in with a rather medium size party. About 8 people. We did the Join the Waitlist Online with an estimated wait time of about 20 minutes. When we got their, we actually had to wait an additional 30 minutes and it was very apparent the wait staff was annoyed with us. But it was the day the car drove through the building, so I might have been annoyed too. So pass granted. The waitress was very nice and polite. No issues with her except she disappeared towards the end our meal. I ordered the Steak, Loaded Mashed Potatoes, and Vegetables with a side House Salad. I particularly enjoyed the House Salad no issues there. However, the Steak was very salty. I felt like my mouth was a slug and the steak was the salt. I almost died. Others complained of their food being salty as well. The potatoes and vegetables were good - no issues. But not enough to come back. There are plenty of chain steakhouses in Augusta and quite frankly this one is near the bottom of list. read more

I tried giving this place a chance. The first time we visited on my bday in July, I was very disappointed that our food was cold. Steak cold? That's never enjoyable. Went back again giving them the benefit of a doubt.. sure enough another 5 plates of cold steak. Just ridiculous! It won't be a third time that's for sure. read more

waited almost an hour for a our food, all 3 of us were missing sides and pube in salmon, rarely saw our server. manger was rude and walked away while my friend was trying to get check and boxes. tables all around us were filled with trash. had no drinks other than water and tea. my server also gave me a dirty look walking away after mentioning the missing sides and the pube in the salmon. read more

worst dining experience i've ever had. they're all totally incompetent. waited 30 minutes with two of my friends and then they gave away our table to another group. so we had to wait another 30 minutes. then our waitress forgot to put our order in so we didn't get our food until an hour later. we got there at 6:30 and didn't eat until 9:15. they should've given us our food for free but they didn't. never going back. read more

Food is usually always good. Service seems a bit rushed due to staying busy especially on weekends. Best flavored steaks around. Drinks are delicious. I recommend online adding of your name to the waitlist and be prepared for at least an hour+ wait if it's a weekend day. read more

I like Texas Road house. The food is always good. . But today I had the sweet potato loaded. And it was the best sweet potato I've had. And the melted marshmallows gave it a very good taste. The attentive waitress was very friendly. Nothing like being down south. Service with a smile read more

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I had dinner with the family, and while the food was a little below the usual, the service was exceptional. Our car battery died, and roadside assistance was going to take hours. We went inside and asked the front staff for assistance; they were happy to help. Korbin was happy to help us. The ladies in the front offered to hold our baby in the cool while we figured things out. After Korbin got us all set, he showed us water for the road. Korbin went above and beyond. It warms my heart to know kind people like him exist. read more

Are here on 5/14 when I came into town It was Mother's Day so it was very packed and loud. Obviously hectic. Like other locations, peanut shells litter the floor but that is just part of the restaurant trend for them. The beer selection is limited but I wouldn't expect extensive for this place. I had the roadkill steak which is just a chop steak. Being that it was Mother's Day they had run out of a lot of steaks so I had to settle for what was available. It was ok with cheese and onions. The baked potato was ok too. It's a potato, not much to screw up there. I will say the staff was friendly and tried to be as accommodating as possible. Restaurant was a 2, food a 3, staff was 4. A solid 3 stars is fair. read more

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My knife was disgusting not even washed the knife was wiped off with a napkin still left over butter on it . I asked the waitresses Melissa for a new one and she said she would bring a new roll of silverware and NEVER DID read more

Texas Roadhouse - a knife on a table - Steakhouses Near Me - Augusta, Georgia

Where do I start!!!! It was a busy Friday night however I used my calls ahead option and was able to get my party of five seated by 6:35pm. We waited probably an hour for the blooming onion app and about hour plus for our food. When the food finally arrived it was luckwarm, shrimp burnt and broccoli was clearly NOT cooked just microwaved. When contacting the manager Mike to the table he kept making excuses about have "busy" night. Ever though I pointed out to him that guest around us who came AFTER us Had eating their food and left. He was less than apologetic. Our waitress Chyna was apologetic unlike the manager Mike but our appetites where ruined. Sat down at 6:30 didn't get our food until 8:00pm..that's ridiculous read more

Texas Roadhouse - Shrimp Skrews - Steakhouses Near Me - Augusta, Georgia

Food was good ...service was acceptable...truly appreciated the signage stating they were under staffed and wait periods may be longer than expected. House salad was the best ...but the steaks were read more

the food was good, but it came out a little slow. our server was very polite and kept us updated on our food. he never let our drinks go empty. read more

My husband came back into town and decided to take the family out to dinner on a Friday night. The food was a little slow coming out. Our waitress Matty was fantastic. She was courteous and knew the drink menu efficiently. The server Jerry was very friendly and delivered our food to the appropriate person and explained that they accidentally put cheese on my daughters hamburgers. So that was a longer wait. Overall customer service was excellent and the food was food. read more

Bartender Brenda is awesome very professional. And the ribs are great. Awesome service.

Our waitress Megan was a great server and was on top of all our needs. Also, the manager Jojo was very hospitable. Great service! read more

Texas Roadhouse - Steakhouses Near Me - Augusta, Georgia

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It was my mama and brother's birthday our waiter was Alyssa A she was nice professional got all our needy selfs taken care of the mangers was awesome I love this place the people and good thank yall so much the one in augusta ga read more

Best Texas roadhouse we have ever been to! Our steaks were perfectly cooked. The bread basket never ran out, and our waitress was very attentive! read more

Poor customer service from the wait staff and management. And don't bother filing a complaint, since the managing partner just argues with you about everything. Find somewhere else to get an overcooked steak. read more

My mother wanted to dine here for her 52nd birthday but they were so packed that the line was out the door. We chose to come back on a less busy day doing the week, so we thought. It wasn't as packed as before but the entire restaurant was still full. I was familiar with the chain because I saw it on several trips to the mall in Savannah. I had never dined there before but always made a note to try them one day. There was always a line there too so I'm not surprised that there was a line in my hometown. This recent trip was absolutely a great one. First, the wait wasn't long at all. Actually there was not a wait at all, even though the restaurant was full. The hostess greeted us and showed us the selection of hand cut steaks and told us that you could pick out which ever one we liked. I thought that was cool. We were quickly seated and showed different things on the menu. The hostess also placed bread on the table. It was baked to perfection and had a great butter concoction to accompany it. It was sweet and delicious. I think I ate about 3 baskets. Then, the waiter came and took our order. He was very friendly and even suggested things that were great on the menu. We ended up ordering Potato skins for an appetizer and I ordered steak and ribs with mixed vegetables and green beans for my meal. My mother ordered steak as well and a sweet potato and green beans too. The steaks were actually really good. We didn't even put any sauces on top of it. The flavor stood alone. The ribs were good as well. They were so tender and they fell off the bone. The sides were delicious too. The green beans were made with bacon and onions. It gave them a wonderful kick. All in all, my visit to Texas roadhouse was great. I even saw a friend of mine who works there. He raved about how he loved his job so much. It did seem like a fun environment. But the high point of the night was when the staff stopped everything they were doing and started doing the Footloose dance when it came on on the radio. It was such a delight to see them dancing and enjoying their job. I will definitely be dining here often!!!!! read more

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Husband and I came here for free Veterans Day lunch. We expected it to be packed so we showed up early. To our surprise they were already open! We were seated promptly and our orders taken. We had awesome service and the food was good. Basically what was on the "veterans menu" was their early dinners. Which was fine with me, we still got large portions and excellent service. Our waiter was fast, attentive and awesome. Thank you Texas Roadhouse for support your Vets! read more

Texas Roadhouse - Veterans Day lunch. Love the American flag - Steakhouses Near Me - Augusta, Georgia

Come here a lot. I was so impressed by their ability to cook a great steak time and time again. The flavor has always been top notch- not what you would expect from a chain at all. The staff is always friendly and adopts the southern charm very well. Highly recommend the salmon, shrimp, ribs, pork chop and BBQ baked chicken. This used to be THE best cooked and seasoned steak in the area. Unfortunately they've begun to fall on their ability to deliver a perfect steak every time. I can no longer trust the cooks in the back to get it right the first time. Also, the veggies are ALWAYS and obviously microwaved. And although the chili tasted great, it was late to the table and not even warm enough to melt the cheese on top. Lastly, it is loud in here by design - fair warning. read more

Texas Roadhouse - Microwaved green beans- the juice splatter on the side of the bowl was actually hard - Steakhouses Near Me - Augusta, Georgia

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TEXAS RUDE HOUSE!!! You have to be kidding me. Let's start with the greeting lady, she reminded me of the storage war auctioneer. We asked her twice to repeat and we walked away still not understanding one single word. So, we went to the bar without knowing if we had a table, the bartender was rude, and unwelcoming, they only had Stella NO OTHER OPTION. And she got mad because we ordered some appetizers. Finally, we got a table, ordered the food and it came 30 minutes later, cold, raw and greasy. They did not have us bread. This full experience made us not wanting to go back ever. One star is a lot for this s.hole HORRIBLE EXPERIENCE. read more

Went there on Thursday November 10th, 2022 to celebrate my nephews birthday. Our server was Joy, nice girl but lack any serving skills. Got our drinks, She advised us that bread would be a 20 minutes wait... she checked on us again and said they are still waiting for bread.. cool!! Well 45 minutes goes by, drinks are empty still no bread. We had to ask someone cleaning the table to get Joy. She came back and said that it's still in the oven and took our order. 20 minutes later we see other servers giving table bread. We then ask another server to get joy as she never came back to the table. She told us it will be another 20 minutes.... Our frustration grew quickly as we didn't have drinks bread or no food. We again ask to speak to someone as we see bread is being served around us by other servers. A cook comes to apologize and said he will bring us bread personally when some more comes up as he explained our servers is missing when it comes up. He does in fact bring us our bread. We finally get our food. I had a salad and ask for egg and pickle as an add on. Of course it's not on there. The cook (not joy) said he will bring it and he did. Only to find hair in my pickles. At this point I'm ready to pay and leave. Joy comes to the table and we had to tell her that we need refills and she went to go get them and we didn't see her again until she comes back and ask us how our we splitting the tickets. And yet again we didn't get any refills. We told her and it was pretty simple tho our table was about 10 people. My ticket had my meal on it but it was missing my sons kids meal. I advised her but she had already swiped my card for just my meal. She said no worries. She comes back with 2 tickets that she swipe my card for 27 and 18... I ask her where is a itemized list of the 18 and she said that was the kids meal. At that point only a manager could sort this out so I ask for one and received Janelle. She saw what she did apologized and advised me that she was delete the second charge of 18 and give it 3-5 business days. Fine... she offered free appetizers on our next visit but I advised her that it would be my last. Tuesday comes around and I see that my charges went from pending to posted. I call the store and spoke to a RUDE person that was very harsh from start name JoJo. I explained the story and ask her can I come up there and she show me that it was refunded. Her response was no, they send it to corporate and have no documents showing it was done. I then ask questions on how a establishment can have no proof that a refund was done for the consumer. She brush that off and advised me to contact corporate. I said corporate didn't make the mistake, TX roadhouse of Augusta did. She then told me she would look in the system and call me back. She did do just that and said she did see both transactions and I ask did she see a refund done and that's when it went left, she got hostile saying that's another system she can't see that when she knew off rip that was my main concern.she continued to say call corporate call corporate and I told her that I'm trying to handle this in the way that it should which is thru the store first. I didn't make the mistake. Joy did and I shouldn't have to go thru all of this back and forth about you guys mistake She said "well I wasn't even here that day". Bad attitude and someone I wouldn't want working for my company. She listens to respond instead of listening to comprehend. Not managerial at all. My initial thought was to dispute both charges with my bank and get all my money back but that isn't right cause I want to erase TX roadhouse out of my memory and bank account. But I called corporate and was advised that the refund wasn't done at all. Sad.... I hope that it is a coachable lesson for joy as I hope you guys place her with a experience server and train her how to be a excellent server cause your training thus far has failed her and also your managers are failing you. This restaurant could be top tier if only the employees showed that the consumers coming to spend their money is appreciated read more

Stopped in here twice last week while in town and both times had awesome service and delicious food. Our servers, Tuesday was Savannah, Friday we had Denise, were both on point even while busy. They had our drinks consistently full, food out quick, hot and correct, and checked in on us to make sure we had everything we needed without hovering over us. While looking around it seemed that all the employees were happy to be there and working well together. Props to the management staff for creating a positive work environment! read more

I would do two stars but our server Matt was amazing. Long long long wait to sit and we had reservations. Then took long time to get food. Food was just ok. I got steak medium well but was very well done. John got cheese fries that were obviously sitting for a while. All in all we had ok time. Nothing to cry about but just nothing great. Except Matt. He was great. read more

Texas Roadhouse - Steakhouses Near Me - Augusta, Georgia

Should have left when we first got there but sometimes you give people the benefit of the doubt. When we first get there the host tells this guy to seat us and he says he doesn't want to 1st red flag! We get seated and are finally greeted by our server, took forever to get our drinks which were mostly water 2nd red flag! We placed our appetizer orders and entree orders which took forever. In the meantime we asked for the best thing on the menu the rolls and butter. There were 4 of us so as time passed waiting on our food we asked for more rolls. The server seemed to be agitated and brought out the rolls and told us here is your last batch of rolls. We all looked like did she just say that and we don't even have our food and we've been waiting for who knows how long. We saw the manager and quickly explained the situation to him and said he would rectify the problem. Shortly after we see him chopping it up with another table instead of corrective training or getting this establishment under control. Our food finally comes out not at the same time some of it cold, the deep fried food came out later. The waitress comes up with an excuse about it's her three tables that are slow with the food coming out etc which was BS. She never asked did we need a refill on drinks which in my opinion a good waiter or waitress doesn't need to ask. She was just terrible at what she does as the other tables she had were growing impatient as well looking for the manager. The manager needs to get this sideshow under control!! read more

This is probably me and my wife best favorite Steakhouse house, always food on time,happy service. Employees are the hardest working people you will ever meet. read more

Had dinner there last night and ordered the 20 oz rib eye rare with a Cesar salad and loaded baked potato. The steak was cooked to perfection! Flavor was on point and it was as tender as a dry aged steak. The Cesar was as expected as was the baked potato. They served a hot sauce that they make that was really good and HOT! Service was good .... a little on the slow side but acceptable. Overall I really enjoyed it and will be back for that same set up again!! As a chef I am very observant of meats and have typical only had steaks at very high end steak joints like Ruth's Chris or "better". I have not eaten at a reasonably priced steak house like this in many years. I was really surprised in the quality of food. Job well done! And yes the $25 20oz steak with 2 sides is a no brainer and you will bring some home! read more

4 big and bad things: #1. My steak was so over-cooked and she never asked me to cut into it and check it nor did she ask if everything was ok. Big nono. #2. Not a single drink special!? Not even a beer special. Nothing special about their bar at all. #3. What self respecting Texas Roadhouse does not carry Lone Star? #4. Our rolls were well done.... how do you mess up the face of the restaurant? It's the first love of all TRH patrons... Tear is rolling down my cheek. I asked for some a-1 to help revive my over-cooked ribeye and it never came. This TRH is DOA in my opinion. Somebody in management (area rep maybe) please do something! I can't be up here in GA and not have Texas by way of TRH... it was my glimmer of hope for a great steakhouse. read more

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