I usually love Texas Roadhouse, but this one was absolutely horrible!! Our server, Clarissa, only checked on us once. It was after salads but before our entrees and didn't even offer to clear our plates. But this was just the start of TERRIBLE service. We didn't get rolls until we asked another server for them (the only highlight from the dinner). When we got our food we asked for spoons and didn't get them. We also were missing part of our meals. And one steak was supposed to be medium rare but was well done. We had to wait for another server to walk by to ask for the manager because our server was still nowhere to be found. We needed the manager to come over so we could get the rest of our food, including a replacement for the overcooked steak, spoons, refills on drinks, and salt. And the manager didn't offer up anything for compensation for the bad service. I will NEVER go here again! EDIT: I also sent a review on the Texas Roadhouse website and was called for more information. The person I spoke to was extremely kind and mentioned that our server recently moved up from two tables to three and said that they would review that decision until she got more comfortable. The manager was also still going through their training program. And they offered up a $50 gift card to any Texas Roadhouse location. This is bumping up my review from one to three stars as this was a very pleasant customer service experience. read more

We normally go to Texas Roadhouse in bloomingdale. The sirloin steaks are like filets at that location. We were close to the the Naperville roadhouse and ordered from there. 2 x 8 oz sirloins that I actually weighed on my WW scale. One 5.9 oz and one 6.1 oz. Maybe they Lost weight because they were dry and hard to cut. I don't know how full the green bean container usually is but it was 1/2 fill and at least tasty. The rolls were smashed. We got 2 butters. The one Lighter in color was almost tasteless and the other was darker color and tasted normal. We were very disappointed with this location. It was the worst meal we had in a long time. read more

My favorite place to eat! Chicken fingers, salads, the bread, steak. You can't go wrong, The price for what you can get is unreal. Just make reservations because everyone knows what a gem this is. Oh yeah... I forgot get a margarita!! read more

Stopped in Friday evening and waited about 30 minutes. I expected to wait since it was spur of the moment with no reservations. The ambiance was true to its name and the vibe was exciting. People drinking,watching the sports on the many's tv screens through out the restaurant. I gave them three stars because our waitress was AWESOME!!. Janette was very attentive. Always checked on us to ensure everything was good. Now for our meal..... it was just ok and to be honest we weren't expecting anything less then average. I had one of the Texas combos ribeye and ribs with a loaded sweet potato. 12oz ribeye was probably a utility cut way too fatty and the ribs were ok. My wife had the 8oz sirloin with what seemed like a platter of steak fries. Steak had good taste but too tough. If you're looking for a place to watch some sports and drink a lot of beer and really don't mind average fare.... Not a bad place to go. read more

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If I Could I'd leave 0 stars . It was my first time and the customer service was terrible ! I wanted a shot with a shooter and it was stated by the bartender lady that I couldn't have a selected drink that I choose per our waiter response , once we asked to speak with her she told us " give me a minute ladies and continued to server guest that was sitting at the bar . She never came and sent the manager who couldn't even resolve the problem. Moral of the sorry we was there for about 2hrs for our food to keep coming out wrong or rung up wrong . Never again felt very racist in that place. I'll try a Different location this one not it read more

I came here with my friends for my birthday dinner. It started off well, but the patience and attitude towards my table from the workers was very disheartening. We heard them talking bad about us 5 feet away, kinda bizarre. Then before we were even done eating our server Anna comes up and forces us to get our check. Felt very rushed and unwelcome. read more

I really enjoyed the southern hospitality and absolute friendliness from staff! I would have given 5 stars but both our Bone-In Ribeye was given uncooked and under seasoned. We will be going back to give another try bc we came on Valentine's Day and it was very busy! Ribs were literally as described meat fell right off the bone and delish!! read more

Texas Roadhouse - Bone in Rib-eye - Steakhouses Near Me - Aurora, Illinois

Came here craving a steak and they delivered! New York steak was juicy and tender. You can even pick out your own cut or meat for them to cook if you want. I ordered it cooked "medium." Usually restaurants tend to over cook steak but not here! It was warm and pink in the middle, just the way I like it. Staff is up-beat, positive, and happy (or they are great actors) and seem to enjoy working here. I really like their side options. Loaded potatoes or loaded sweet potatoes are a real treat. I will be sure to come back again and satisfy my next steak craving. read more

Texas Roadhouse - NY steak medium cooked to perfection - Steakhouses Near Me - Aurora, Illinois

Its a roadhouse. No more to say really. The website says to call ahead if you're going to have a group more than six people. So you call to say you're coming in with 11 people for your sons birthday and they put your party in two booths where you're facing back to back and the group can't even have a conversation at dinner with the birthday kid. When there's more than ample places throughout the restaurant where 11 people could happily sit and congregate together and have a meal. no accommodations, zero cares. Food was mediocre. But it's what my 16-year-old wanted so we went. read more

Really great service ( thats huge for me ) bad service or / and attitude from staff just sets a bad vibe for the whole time there. THAT was not this! Welcomed and smiles / effort/ humor and kindness by all on a SLAMMED graduation day in late May. Food was fattening but GOOD ! Meatless options too ( i eat moatly pasta, veggies/ plants) quite good go now!! read more

Good good, good prices, good music , and good bread and steak. Service is usually good too.

I was not impressed with their food let alone their smelly waiter. Use some deodorant bro. Food was mediocre if that.

Texas roadhouse has always been my favorite, out of all the locations i've tried, this was the worst. We went in for late lunch at 3:00pm, the place was empty, as soon as we walked in the lady by the entrance just stared at us for few minutes so we asked her if we were just gonna sit ourselves, and that's the only time she asked "for how many?" After we said "two", she spoke to the lady by the counter who gave her the paper thing for our table which i saw rolled her eyes at us. Also, when the first lady took us to our table she was just quiet and left. however, while we were waiting for our food, we saw her welcoming other guests very friendly. The steak cuts arent as nice as the other branches ive tried. I always do medium well and choose meat with a little fat so it's still juicy. My steak today was under seasoned and burnt and it took longer than usual to fet served. It wasnt hot anymore when it got to our table. Good thing our server "jordyn" was nice. This was the only good thing for today's experience. Lol read more

Ordered carryout on Sunday. When I got home I discovered they forgot to give me one of my sides. Called the restaurant and they said they'd send a gift card to my email. Waited 2 days... nothing. Called back and spoke to the manager who said "im so sorry, I'll send it to you right now" before hanging up on me. 8 hours later and still nothing. I'm going to have to call again a third time to fix an issue that should've been resolved the same day it occurred. read more

Well, I took my sweetie here because he wanted to go. I want to take him somewhere better like Perry's or wildfire but this was around that area so we went here and he wanted to go but I will say I was not impressed at all I had the catfish ,I'm not a big steak eater . The catfish was barely breaded , extremely small. I think what I enjoyed the most was the baked potato ,the blooming onion was good, but they couldn't drain the grease off of it a little Better, the drinks were really small and extremely small glasses, so will I be returning!!!!!No it wasn't worth all the hype!!!!!! read more

Had a bad experience at Texas Road house my last three visits but yesterday 07/06/2024 was far the worst!! While eating with family my mother's sales had a cockroach .... And when I called for a manager hai response was that they clean the salid very well and that everything was ok. We'll long story short he never returned never address me at the of our visit. Even when he saw us leaving he hide behind a post and just followed us out with his eyes and never addressed the situation. I unfortunately the are busy but customer service is just getting worse and worse read more

I just went there after 50 minutes wait to get in we waited an hour more and still no food what a DISASTER after talking to the manager all she said was so and still wanted us to pay for a coke and one beer I do not recommend going there if I could give them a minus number I would Well they wont see us back there again I will take a pass on shit service and medium grade food As for the drinks I told them if they wanted to call the cops i told them have add it WHAT LOSERS ! YOU wore warned read more

On Saturday, December 4, I took my Dad, Son, Daughter and her boyfriend out for dinner for my son's birthday. He chose Texas Roadhouse in Naperville. I wasn't very happy; I don't know where to begin. First of all, my daughter put us on the wait list. It told her that it would be 1 hour, 4 minutes. By the time we got to my Dad's place, we didn't have much time to go. We loaded up in the car and headed over. The 1 hour, 4 minutes came and went. Customers were streaming out of the restaurant. Still, no response to come on in. My daughter had to call and find out what is going on. Their response, "Are you in the parking lot?" My daughter then told her that "yes, we are and how much longer?" They said another 10 minutes; that they were waiting for a table of five to open up. Then in the next breath, "oh, you can come in." Secondly, our waiter, Michael, was very pushy and rude. He kept on pushing appetizers, saying, "If you want something to eat, you better get an appetizer. Look at all the tickets in the kitchen window." He never gave anyone a chance to look through the drink menu and food menu. He was there five times from when we were seated to see if we were ready to order. Thirdly, I had ordered the full slab of ribs and they came out burnt. I like my ribs with a little burn on it, but not like this. Everyone else said their meal was fine. Would I recommend this restaurant? No. Would I go back? That's iffy. read more

Server was nothing special but the food was good. We didn't have to wait to get a table which was surprising.

After years of great experiences, I must say this last time was an overall disaster. from having a wait time of 30-40 minutes turn into an hour plus, and rolls that were undercooked. service was very very poor as our order took another hour to get. not to mention the order was wrong after not even being placed in the kitchen by the server. Food wasn't received that was originally ordered, and a terrible experience. not to mention the Manager Jake is about as useless as a snowblower in the summer. After a table of dissatisfied customers has been waiting for food for over 2 hours, it is not professional to lead into a conversation with "how was dinner". He was also going to charge us for this missing item and never even mentioned any form of compensation for our disastrous time. I personally enjoy this establishment, however this experience definitely causes concern for returning. To Add, when paying, we finally noticed a discount was added to our bill, however as previously stated no mention of this was made. read more

Ate there for the first time on Saturday 1/13. I was pleasantly surprised by the quality of food. The steak was cooked perfectly and the sweet potato was fantastic. The only thing I was disappointed in was the brownie. I loved the gooey center and the ice cream, but it was way too sweet! The sweetness overpowers the chocolate flavor. I almost forgot, the rolls and cinnamon butter are to die for. read more

The fries weren't that good and the steaks were thinner than usual if they tasted better then what I had eaten I would come back more and do better on the steaks I got sick from the steak read more

Severely disappointed. We used their app to put our name on the list ahead of time which said we'd be seated in about 30 minutes but it was closer to an hour. My steak was ordered medium and came out practically well done, and my chicken was covered in so much BBQ sauce there was more sauce than meat. And as usual when you have issues with the food, the server didn't come back to check up on us until after everyone at the table had practically finished so I didn't really have time for them to fix it. We also were not given any rolls which, to be honest, is the whole point of coming here. I don't know if things went downhill after they moved to this location or we just had a bad night, but we won't be returning when there are better options nearby. read more

Good as always! I had a steak with a sweet potato and a salad. It was a perfect meal for my birthday!

After a day of excessive shopping at the nearby outlet in the fiery, summer sun, we needed some red meat to revive ourselves. There was none other than Texas Roadhouse in which we were able to gorge platters of food without doing regrettable damage to our wallets. Our quad started off with the combination platter of appetizer that consisted of potato skin, jalapeno cheese balls, and buffalo wings. I am usually a fan of combination platters because I am greedy and want to try a variety. The items were standard bar food. Majority of them were fried but that isn't going to stop me from digging in. For entrees, my partner in crime and I had the combination dinner of rib-eye steak, barbecue ribs, steak fries, and buttered corn. This Texas-size feast was well within $30. If you're a red-meat lover, I would highly recommend this selection. You are welcomed to take the challenge and complete this feast on your own. We opted with the safer route and split. The rib-eye was grilled to our preference of medium rare. It was particularly tender and and juicy, especially considering the low price tag. The Texan barbecue ribs were flavorful but the meat was slightly tough. Hold in by the bone and tear the meat off. The sides were standard, vegetarian complements so we didn't have to feel that bad about consuming all that red meat. Our other pair of dinner companions had the barbecue roasted half chicken, barbecue ribs, house salad, and steak fries. The portion was just as Texan as ours but everything else fell short. I would safely say, this isn't quite the right place to order chicken although I understand they did so for health reasons. My motto is always to eat first and worry later. With all that said, the minimal collateral damage and large portion of meat served are enough to earn my revisit. I am doomed to return and indulge. read more

Texas Roadhouse - Combination appetizer platter of buffalo wings, jalapeno cheese balls, and potato skin - Steakhouses Near Me - Aurora, Illinois

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I just came home from dinner. I ordered the 14 oz prime rib. I have never seen so much fat served on a prime rib before. The amount of fat on the plate when I was done was at least 8 to 10 ounces. When it came to the table I should have sent it back. Don't know why I didn't read more

Texas Roadhouse - 8 to 10 ounces of fat from the 14 ounce prime rib. Look at it it's half of the plate and one inch thick - Steakhouses Near Me - Aurora, Illinois

During COVID-19 I am ordered the family meals five times, you know I ordered the same thing identically every time each and every time the order was off just by a bit. However rather than complain and give them four stars or three stars giving them five stars because the price is fantastic, and human beings who work there deserve to be positive reinforce for what you're doing right the food tastes 5 stars The price is 6 stars right now for family meals Just need to get my order right. read more

Food was great! ambiance was fun and they included trivia which i enjoyed! service was great and the people were very kind and helpful! Rolls were extraordinary! Highly recommend! read more

Unfortunately I had to give this one star when it should have gotten NONE. on the night of October Monday 28, we ordered 2 beers 2 steaks and a side salad! I never got my salad! before we got our food my friend asked me to join him for a smoke so we covered our drinks with napkins and stepped outside for literally under 2 minutes! wen we got back inside our table was cleared off so we just decided to leave! I was really upset so I called the manager! she never gave me her name just said she was the manager! I explained to her what happened and she just apologized! I was floored at this bc I wasn't offered any compensation or reason to return to better our experience! I also explained to her that covering your drinks is a universal sign that a guest stepped out and will return! she proceeded to say that there busser was a high school student and didn't understand that and all that that told me was the employees there dont recieve the proper training that most other Texas roadhouses receive! I felt bad for the busser that the manager didn't think highly of her busser either! I have worked for this company before and I know how much they value their guests and building their community! I did not get that feeling at all from this location! I am very disappointed with how this specific location handles guest issues! it was unprofessional and I felt like they basically said "eff off we don't want your business"! i highly recommend avoiding the aurora location as this wasn't the first issue I had with them and I will most likely not return! chilis took better care of us! read more

Feb 5- 23 Called ahead for a party of ten, was told that would be fine but could not accommodate until 7:00 pm, which was fine. After arrival were showed to two booths, which now gave us two parties of five instead of one party of ten. Sense they were busy we accepted this arrangement. When our food arrived, my salad was fine, my vegetables were very wilted from the heat lamp and sitting out for a long time. However, the worst part was the fact that I had ordered a 12oz. ribeye cooked medium and shrimp combo. The steak was cooked well done and was about a1/4" thick thou out. Your new location is good, but during the move you have forgotten how to cook a steak and to take care of your customers. don't know if I will be back, but right now I doubt it David Lambert Aurora, ill read more

Horrible service. Out of every location this is the worst one. If you sit at the bar and have a server with long lashes called - Devine, I suggest you run, or switch to a table. Mind you, that besides us there was 2 other people at the bar. We got our app and sat there for 10 minutes to see if she would notice that we don't have silverware, she did not so we asked for it. So she moves over the silverware from the people that just left that was used already, then leaves and I'm sure hears us complaining so she brings over fresh silverware.THE BREAD NEVER ARRIVED AT ALL, we got up and got it from the kitchen ourselves at that point. About 10 minutes later we saw the exact scenario take place with a different couple at the bar, no silverware... she checked on us when we're almost done with our meal which point the only thing we wanted to do was leave. The Countryside location is a further drive from us but I would make the drive any day if that means avoiding whatever service this was. P.S. the food was good but way more oil than the normal Texas Roadhouse. read more

Terrible experience! Food was wrong and took 30+ mins for a burger that was dead from sitting in the window. The second meal (choose 4 sides) was cold and had a film over the sauce from sitting. Every table in the bar was dirty from lack of bussing. Beer keg, bud light, tapped and stopped working. Waited 10+mins to be told that while I with nothing. For a chain restaurant where you expect a certain level of training and procedure.... This was every man for themselves situation because their was no one to help. Eric my server was working his a** off to get him no where. Keeping employees has to be hard when treated like that. 5 stars Eric zero stars restaurant read more

I was at Texas Roadhouse with my family and friend for their birthdays. My wife, my son, and myself all had to send our steaks back. When they came out over 25 minutes later, mine was still incorrect. Then I sent it back again and waited another 20 minutes and it wasn't even close to being medium rare. How does a steak place not know how to make steaks consistently well? It really ruined my night. While we did get two of our meals for free, that is the bare minimum of what they could've done. No concern for my time, no offer of a dessert. Its not that I wanted it. Also, my wife ordered hers medium so I was able give her mine because the don't known how to do a medium rare. I won't be back. read more

Terrible service. Management was a joke, and they were not helpful whatsoever when we had a problem with our order. Food came out overdone and tasted old. They offered to refund the card and said it should show up within 5-7 business days but never received our refund. Total scam. Do not eat here because you'll be throwing your money away. Go here at your own risk! read more

Texas Roadhouse - Steak was small and tasted old. - Steakhouses Near Me - Aurora, Illinois

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Went for an early dinner on a Saturday and as it got later it was getting much busier and therefore a lot louder. I'm not a fan of that but it's to be expected. We got on the wait list ahead of time and only had to wait 5 for seating once arrived. The service was excellent and the food was great. I got the prime rib cooked medium rare and it was exactly that. Had a great margarita. I would say it was a bit salty on something but I couldn't taste it the day of, just the following day felt dehydrated. read more

Went there today for my daughter's birthday, food was good. Server dropped off our meals and never came back to check on us. I had to ask the nearby server for a Togo box. We paid at the table and getting up to leave and our server finally appeared as we were walking out. Disappointed and won't be back to this location read more

We have been to the Texas Roadhouse in Bloomingdale, IL several times. We have put up with the number of times their cooks made mistakes, but this is the last straw. Ordered Smothered Chicken with the mushrooms on the side and cheese sauce. Each time this dish was ordered, they did not put any cheese sauce or gravy on the chicken, making it very dry. Jenna was our server at table 215. She should have noticed that the chicken wasn't right, but she never stopped by to ask how our food was. read more

We stopped for dinner at 5:30 pm on a Saturday night and the place was packed. We ended up eating at the bar and the service was very good. We ordered the 20 ounce bone in rib for $24.00 and I was surprised by the quality of the steak. Mine had a lot of fat and part of it was tough. The bread was fresh and great and again the service we got seating at the bar was a 12 on a scale of 1 to 10. They just need a little better quality cut of meat. I will go back but won't order that steak again. read more

This is the first time I had been here since they moved locations. Our waitress was very sweet but didn't come back to check on us but maybe 3 times. I took my sister out for lunch. Where do I start... we asked for more rolls never got them, my sister's rib came out burnt. When she asked for a new rack of ribs the waitress came came back with a very portly cooked rack of ribs. My Fillet was to be medium-rare it was rare. Before we left my sister also ordered a sweet potato loaded to go, when it was brought to our table by one of the managers my sister proceeded to check her to go order and it was burnt the marshmallows look at they have been put on a campfire then placed on the baked potato. She then proceeded to ask to talk to a manager which took 10 minutes for the manager to come to us and by the time the manager came it wasn't the original manager that we were expecting. They did not charge us for the ribs or her to go order but I will say that I will not go back to this location. When the location was still on the corner of 59 and North Aurora Rd. I never once had a problem there this will be the first and last time I go to the new location. read more

Texas Roadhouse - a hot dog in foil with a side of ketchup - Steakhouses Near Me - Aurora, Illinois

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Service absolutely SUCKS. Appetizer came quick. After that GHOSTED. We'll never go back.