Highly recommend utilizing their waitlist system! Added ourselves while we were on the way to the restaurant. Got there and the restaurant was packed, but I notified the hostess that our entire party had arrived and we were seated immediately after. Service was awesome; they started us off with two baskets of rolls and I asked for the kids meal to be put in right away. The kids meal came out to the table five minutes after, which kept our boys happy and consumed! The adults ordered the combo appetizer platter with snake bites, loaded wedges, and fried pickles. All three of the apps tasted good; nothing was overly Salty or dry. While we felt like the wedges and pickles portions were generous, we only got 4 snake bites and wished we could have gotten at least one or two more since they weren't very big, but we understand that it was a sampler platter! For our entrees, we each got the Texas Combo of the 12 oz. Ribeye with Ribs. The steaks were cooked perfectly to medium rare, and the ribs were fall off the bone. My MIL got her steak with mushrooms on top and she mentioned that they were a little too Salty for her liking, but she enjoyed everything else including her baked loaded baked potato and salad. Service stayed consistent and fast throughout; we really enjoyed our experience. Thank you! read more

Texas Roadhouse - Texas Combo: Ribeye and Ribs - Steakhouses Near Me - Kentwood, Michigan

I want to start this review by saying that I do not eat steak or any red meat at all, so this review might be less useful for folks that are enjoy a big hunk of meat. However, I ordered salmon green beans and a sweet potato. The salmon and sweet potato were fine, but the green beans come with big chunks of bacon? The server kindly replaced the beans with broccoli. The broccoli was overcooked but otherwise fine. Everything here is fine. The service was kind and friendly but she was forgetful and did share that she didn't think she was paid enough which seemed like an over share. It wasn't too busy, there were lots of empty tables but I still had to wait 10 minutes or so to be seated. If Texas Roadhouse is your type of place, then don't let this review stop you from enjoying it. But if you're looking for somewhere on 28th street to eat, there are lots of other options! read more

In town on business and looking for a casual place to eat near my hotel. I hadn't been to Texas Roadhouse in decades but thought I'd give it a go. I sat at the bar where Craig took great care of me. I ordered the Steak Kabob along with a Caesar salad as my side. Everything was great and for $15.99 for my entree plus salad, it's tough to beat. The house made rolls are awesome as well. I will definitely return in the future. read more

Our first visit in a long time. Our server. You'll, was fabulous! Food was excellent with generous portions, and the bill didn't send us to the poor house! My only minor gripe is the background music could be a little quieter! Hard to carry on dinner conversation with it so loud. read more

My friend & I stopped in while she was visiting Grand Rapids . I've been to this location before & have never had any complaints but tonight our experience was beyond incredible due to the service of Jackie. We had Jackie as our waitress & she took remarkable care of us. She was quick, she was kind, & she made sure we had everything we needed and then some without us even having to ask. Jackie is phenomenal & when I visit Texas Roadhouse again I will be asking for her. This was the best experience dining out I have had in awhile. read more

Texas Roadhouse - Steakhouses Near Me - Kentwood, Michigan

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Went to a steakhouse. Ordered a filet medallion medium. Another party member ordered medium rare and mine was red and his was pink. Server was nice. read more

Texas Roadhouse - Supposed to be med rare but was medium. - Steakhouses Near Me - Kentwood, Michigan

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Food was hot and fresh, service was fantastic, our tables were clean and the restrooms were well maintained as well. We were greeted and sat quickly on a Sunday night after spending a week at a music festival so I'd have to say that it was a great meal on all accounts. The volume of the restaurant was lit too loud which made it easy for our tables to converse and enjoy a lovely meal. Yum! Our steaks were cooked just as we requested so all around a big win read more

Overall a very good experience. I'd actually give it a 4.5, but it only let me do whole numbers. Went on July 5th with a party of 9. We called ahead & had to wait a few minutes, but we were also a few minutes early. Our server, Logan, was great. Friendly, professional, efficient. I'd give her 5 stars. We got the twisted mozzarella sticks as an appetizer & they were really good. The cheese pull was impressive, the kids loved it. The only order issue was one of the kids steak came out medium instead of medium rare. We decided not to send it back because we were on a time crunch. He grumbled & didn't eat it, but that was his choice. I personally had the 8oz sirloin with a baked potato & side salad. The salad came out first on a wildly cold plate. Ingredients crisp & fresh. Baked potato was a tad over done on one side, but overall tasted good. My steak (& everyone else's) was cooked correctly & well seasoned. I don't have high expectations for a mid-level steakhouse like this, but I was pleasantly surprised! The littlest one got Mac & cheese with applesauce as a side & ate everything, which is rare! The reduced star is for the incorrect cook on the steak & again, I wish I could give it a 4+ because I hate to take off a full star. Logan is great & would love to have them as a server in the future. read more

I put us on the waiting list as we left our hotel 15 minutes before and within five minutes of arriving we were seated. Our server was pleasant and knowledgeable about the menu because what we came for the "medallion filets" were sold out. We had a Dallas 8 ounce filet and it was delicious. I had a gift certificate but our meal was slightly less than it so they put the balance on hold for the future. I wanted to leave a tip on my credit card but I couldn't because of how their system works. Thank goodness I had some money because the other way to leave a tip would be to buy something else. Texas Roadhouse is always loud so if that bothers you go somewhere else. Amyah was a great server and we were out rubbing our tummies in no time back to the hotel. Texas Roadhouse is a special treat for us so we don't go super often and enjoy it even more. read more

Service and food were excellent. We had about a 20min wait for our party of 6, which was no problem. We simply listened to music in the car. Food came out in a timely manner and our waitress was on top of everything. The sirloins and ribeyes are so tender and buttery. The mashed potatoes are some of my favorite. Heck even the salads are fantastic. And the rolls are unlike any other. That cinnamon butter hits the spot every-time. I refrained from eating more than one this time because I've definitely spoiled my dinner other nights. I love taking out of town guests here because it's such a special treat. There is so much to look at on the walls and someone nearby is always having a birthday. read more

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It's okay. It's corporate fare. We go because the kids love it along with the game console. My hubby likes it because the steak is big, cheap and unfortunately tastes better than most privately owned establishments at a fraction of the price. So, here we are. I ordered the filet medallions (9oz) with choice of sauce and 3 sides for $23.99. Can't really beat that price. Everything tasted good except my salad. Half way through I found something inedible in it from the kitchen. So, I let the waitress know, she got the manager, whom was a young lady and I think she apologized and offered a replacement. I wasn't really interested. I had the rest of my meal. It was okay, as expected. I got the bill, and asked for a discount and they complied. So, no complaints, but management could do better and not make me seek remuneration for the restaurant's error. We probably will be back as the family likes this place very much. read more

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Worst prime rib I've ever had, tasted off, served dry and barely lukewarm, very chewy without any of the tenderness you'd associatev with a prime cut of beef, but lots of fat and gristle. My son's was not much better, we brought it to the manager's attention who did nothing to remedy it. Won't ever be having Prime Rib there again, and doubtful we'll ever return. read more

They are as consistent with their food as they are busy....and they were busy! I ate the chicken fried chicken with a salad and steak fries. The chicken was huge! My food was delicious. read more

Haven't been here in a while, our server his name was Youl was excellent. A very nice young man.So if you go ask for him. The food was cooked perfect. The bill wasn't too expensive either.Especially for everything that was ordered. The music inside was a little loud could be a little quieter but overall, very nice. Will definitely be coming back here again. read more

We knew it was busy, but, after ordering a $30 16 oz ribeye (the most gristly 1/2 inch piece of 12 oz meat on the planet), a $26 8 oz filet (looked and felt like the end trimmed off a sirloin), a half rack of ribs (which I'm told were pretty good), a to-go order of 16 oz sirloin (both sides were ordered as fries-we got half of them), and a 16 oz sirloin (surprisingly decently prepared), an Oberon which magically appeared as a Miller Light, and being out of most anything else we ordered for drinks, we are severely disappointed with the entire $200 (!!!) experience. Oh, and it was so loud inside the restaurant, the waitstaff needed repeats of all the orders. To top all this nonsense off, we were forced to wait an extra 45 min to be seated because 3 of the party's people were parking their car while the hostess checked in the entire party early, refusing to seat those there, and giving the table to someone else. We will most likely never visit this location again. read more

I traveled for 10 hours and by my hotel was a Texas Roadhouse. I thought Great!! But I went to the bar 20 mins before close and the bartender was so pissed that I came in late that she didn't get my drink right and didn't even ask if I wanted a to go container. I had to wrap up my leftovers in a paper napkins. If employees are pissed about working late you should close earlier! read more

Worst experience in all of my life at a Texas Roadhouse. I've been here several times and tonight was by far the worst. We came in at 7:20 and we were seated at 7:36. We ordered kids Mac and cheese w/ fries, twisted mozzarella, a pulled pork sandwich, and a pulled pork dinner. It took about 15 minutes to get our drinks and it was busy at first so we didn't mind waiting. But then we sat there for an hour and a half with only our daughters Mac and cheese & fries and the twisted mozzarella and drinks. We saw many people who'd come in after us receive their food and leave. We're heading home right now still hungry because we never received the food and they had the audacity to still charge us for the mac and cheese & fries and drinks. (I used a birthday coupon on the twisted mozzarella and got that for free and that was ruined too) they quite LITERALLY shoved us in the corner and forgot about us. We also asked to see a manager and they brought out the server who disappeared for nearly the whole time to apologize. I'm exhausted and hungry and if I would've had the energy I would've cursed someone out. Y'all need to get your sh*t together. This is the first time since I was a small child that I didn't clean up after myself or leave a tip. read more

This was my first time coming to a Texas Roadhouse establishment. It's safe to say, I'm not sure that I'll be making a return; to the Kentwood location, at least. The rolls were fluffy. Soft. Fresh. Delectable. Mouth-watering, even. The mac and cheese? Holy shit. My life was changed. But I had just one issue... her name was Jailene. She smiled as she greeted us and took our drink order, but things quickly went south. My guest and I decided on appetizers. One that we chose were the cheese fries, and who was sitting opposite me was kind enough to let us alter the order to exclude meat, since I am a vegetarian. Miss Jailene looked at me like I had two damn heads. Girl? Grow up. But we quickly got over it... Until it was time to order our entrees. So, the only salads on the menu have chicken in them, right? I really wanted a caesar but the only one without meat was a side salad. So I specified that I wanted an entree caesar salad, so I asked for the chicken one without chicken. She snorted and gave a snarky "so, a caesar salad?" YES, Jailene. A Freaking Caesar Salad. Did it occur to you that I wanted the ENTREE? When I'm ordering my ENTREE? What came out when our food was ready was exactly why I ordered it the unorthodox way that I did. It was a side salad. It was fine, because we stuffed ourselves on appetizers and I really didn't need a full salad at that point anyways but I did NOT appreciate the attitude. It led me to have a soiled mood for the rest of the day and my children aren't happy about that. Jailene, you made a single lesbian mother yell at her children in the frozen section of the nearby Trader Joe's read more

I really like the food here the ribs are amazing. But last time I went i got bad food poisoning.

Ate at the bar, great service and great food. Service was prompt, we were able to eat and enjoy our time.

I stopped in to eat Sunday night after driving 4 hours for work travel. Carson, the bartender was amazing!! Very attentive, continually asking how my dinner was, if I needed anything etc. he chatted w me about the NCAA game I was watching as well as if I was from the area. Food was great, service was top notch and very personable!! read more

Texas Roadhouse - Steakhouses Near Me - Kentwood, Michigan

This location used to be the best one in the Grand Rapids area. Not anymore. Took my husband for his birthday and what a disappointment. The meat was extremely overcooked, and the entire restaurant was filthy. We got there at 3:30, they had only opened at 3, and it was obvious the place hadn't been cleaned at all in at least a day or two. The bathrooms were filthy, trash overflowing, sinks dirty and toilets were disgusting. The service was good. This review lands squarely on the shoulders of the management. Won't be going there again. Save yourself a half hour wait and go somewhere else. read more

We love TRH, I'm so sad that we had a bad experience today. In our to-go order the rolls were raw, the salads were missing croutons, and the steaks were undercooked. We had to microwave the rolls and steaks to cook them longer and it was gross. Maybe they just had an off day today? I hope this was a one time occurrence. read more

Texas Roadhouse - Raw, gooey, undercooked rolls in our to-go order. - Steakhouses Near Me - Kentwood, Michigan

We have gone to many TRH restaurants. This was our first poor experience. The girl that greeted us (with the fun dinosaur earrings) was very sweet! I had a hair that I found as I bit into my roll. No biggie it happens. I told our server, she said "I'll bring you more rolls". We declined as we had eaten half of them already. She said "I'll bring you more butter" and walked away. The salad was delicious as always. I ordered shrimp skewers and a sweet potato, also delicious! My husband ordered his usual steak (medium rare, more rare than medium) with mushrooms. Every single TRH steak has always been fenominal! That's why he chooses to eat at them. He ate honestly maybe 6 bites. It was over cooked and so grisly! When our server FINALLY came back, she asked if we needed a box for his steak. I told her no and explained why. As if the pile of gristle didn't explain it enough. It definitely wasn't the delicious fat that's usually on the steak, it was tough and inedible. She left, brought us our bills and left. We never had a manager stop at our table (as we usually do at every other TRH). Come on, get it together! read more

We love their steaks, and delicious sides. We always get great service, Carson took good care of us tonight.

Shrimp grilled cold and burnt, steak kids had burnt couldn't eat she didn't get her drink until we were done even though we asked over five times. Food didn't come for the whole table until we got a manager to go inquire. Daughter still had to return her meal and the wait was a boy longer other daughter just decide not to get her meal it took to long. Birthday girl 8 never got the birthday song from staff. This was our first experience here. read more

Just average visit today. I sat at the bar. Craig was the bartender. Never got the rolls he asked if I wanted. Caesar salad has gotten smaller and it was super drenched with dressing. The beer was cold. good! The steak was a tad too rare but nobody asked. Not bad just not up to par with other roadhouses I've visited. Extremely dirty littered floors and outside area. read more

Very busy even at 8:30, had 30 minute wait. Our food was comparable to other Texas Roadhouse locations I've visited. Our waitress was either overwhelmed or not attentive. Had to flag her down to get drink refills, had to ask for rolls twice and sat us without any silverware. read more

Food. Steaks cooked great. Added mushrooms but we're cooked almost to a crisp. Being that we arrived a little after 4 pm I wou k d expect that sautéed mushrooms would still have some tenderness to them. Place was. Ot busy at the time we were there but felt rushed by the server. Salads ordered came out same time as entrees. Server came by multiple times to see and ask if we were done with any dishes. Felt rushed. read more

Went for lunch today and asked to move to a table from a booth because I'm disabled and the seat was killing my back. We were told since we were already greeted by our server it wasn't ok. We were then told that they could seek special permission from the manager. Considering there were only about 6 or 8 customers in the restaurant we thought that was ridiculous and we left read more

As someone that came to visit family out of state I was very disappointed in this location. I understand it was a pretty busy weekend but that does not excuse the fact that there was absolutely no clean cutlery. They had offered us a "to go"cutlery after 40 mins of being seated. Then came back around to give us some more "to go" cutlery to cut our cold steak. After 20ish minutes we finally received our cleaned cutlery once we have already finished All the food we received were cold, minus the rolls those came out straight from the oven, deceiving us that the rest of our foods would be hot. The steaks were over cooked to our request. My order came out late and incomplete. I waited patiently for my sides to come out and never came out until 10 minutes before leaving. Very disappointed to bring out family from out of state to try this place I thought was very good, attentive and attention to detail. read more

Service not really friendly, forgot to put in my food & got it 10 minutes after others. Also, all of us in our party got our food at different times. I'm a server myself and they could use improvement. Texas Roadhouse, or Texas rundown lol read more

Steak was WAY overcooked. By the time I got my steak everyone else was done eating so we just took it in a box and left. It was overall disappointing and the atmosphere was very overstimulating. read more

Food was delicious! I don't often go to chain restaurants anymore if I'm honest, but I was in the mood for steak and my son was taking me out for my birthday so we decided on Texas Roadhouse. The service wasn't the best and it was really loud but that's pretty par for the course I'd say for this type of place. My son and I both got the filet medallions and sides and they were superb. I got mine with rice and the baked potato mash and I enjoyed every bite. I guess if I'm in the mood for steak again I'll be back, why not? read more

Texas Roadhouse - Filet medallions with rice and potatoes - Steakhouses Near Me - Kentwood, Michigan

We had a party of 20! The Manager, Desmond, was a bit pushy at the beginning because the complete party wasn't there and threatened to give our tables away because I couldn't answer his questions...mind you, I wasn't the one who made the reservations, I was the first one of the party to get there. So, Desmond gets a 1 star for the harassment and his rude behavior, do better Desmond. Anyhow, fast forward...we get seated and of the 20 people of the party there was 9 kids! Emily and Will did an amazing job keeping up with all of them! Service was excellent. The food orders came out, kids ate good and everyone was happy. There were a couple of plates that had to be sent back but that's the kitchens fault not the Emily or Will's. So thank you for being so patient with us all and we appreciate you both!! read more

Possibly the worse restaurant experience I've had in my entire life. I can't even begin to describe the experience that we went through with our server, then the manager. Things went south quickly, voices were raised, and the situation was unresolved. For a franchise, I've always loved the place. Never had bad service or food. But after what we went through, I'll never walk into another Roadhouse again. Eat at local independent restaurants. read more

We've eaten here many times with food and service generally pretty good. Take out has provided us with a different experience. We ordered chicken crispers and a slab of ribs. After waiting a reasonable amount of time in the parking lot for curbside service, our food arrived. We checked to make sure the requested sauces were included and only a couple of them were in the bag. Now, after letting them know, we waited another 10 minutes or so for our sauces. Once home, the chicken crispers were good-not over cooked so both the breading and chicken had a nice light, taste. The ribs were another story. They appeared to be overcooked and dry but that wasn't the big problem. Our slab of ribs was almost entirely all fat. Had I been in the restaurant, I would have never accepted it. I tried calling when I got home but they were busy and I could not get a live person. I consider my purchase of ribs a charitable donation as I certainly did not get edible food for my purchase. Poor quality control-maybe on purpose or simply just careless. read more

I don't usually write poor reviews as I am not picky. We went to here for lunch recently and we waited 30 minutes before getting any rolls, and waited for what felt like forever more for our food. Once we got it, it wasn't hot, more like room temperature. It was disappointing. read more

Pork Chops rock at all Texas Roadhouses. The Black Peppercorn gravy is awesome. Mashed Potato's are great. The salads are crispy and fresh. McKenna was great behind the bar!! read more

8:15pm 10/22/24 workers were screaming out the pickup window asking me what side I was getting and laughing. I felt it was disrespectful and unprofessional. Food was not as good as other restaurants for them not being very busy, maybe it was the workers leaving a bad taste in my mouth. They also gave me two cups of cinnamon butter but no buns? read more