They did not do what I paid for!! Awful Customer service was terrible will never use again. Now…read moreI am going somewhere else to finish the job, they did not give my dog. UGH

These are the sweetest little ladies in Red Oak. I haven taken my fur baby here a few times and…read morethey have done an awesome job.

Tonight, February 14, 2026, my wife and I came into this location to purchase some fish. While I…read morewas waiting my turn at the fish tanks, my wife stepped away to grab some dog treats. I had clearly been standing there and even made eye contact with the employee working in that section. When it was finally my turn, another older customer walked up from around the corner. Instead of acknowledging that I was next, the employee immediately began helping her -- chatting about fish and snails and even grabbing the net to assist her. At first, I thought maybe they knew each other. But when it became obvious she was just skipping over me, I said, "Hello, do you work here?" She responded with an attitude, "Yes, why?" I explained that I had been waiting and was next. Both of them looked shocked that I even spoke up. I asked to speak with the manager, Anthony, and explained what happened. Honestly, I did not get a good feeling from that conversation either. His response was simply, "I'll speak with her." That was it. No real apology, no ownership of the situation, no attempt to make it right. As a manager, I believe you should go the extra mile to ensure customers feel valued -- especially after a poor interaction. Instead, the conversation felt stale and he quickly exited the situation. Yes, he did end up getting my fish, but that was the bare minimum. In my opinion, there should have been some small gesture -- even just a sincere apology or minor discount -- to show appreciation for our business and to ensure we return. It's already difficult to find good tropical fish options down south, but customer service like this makes it very easy to consider taking my money to one of the other pet stores nearby. Very disappointing experience overall. Update : On 2/24/26 After speaking with the manager over the phone and meeting her last Saturday 2/21/26 mid-morning, I was under the impression that some type of discount or resolution would be offered, especially since she made the effort to get my number and arrange a time to meet. I didn't expect anything extravagant, but I did expect some gesture to earn my business back. Instead, I was told about the new processes she plans to implement to ensure employees follow procedures more closely and pay better attention. While that's good to hear, those standards should have been in place from day one. Improving internal processes doesn't address my experience or rebuild my trust as a customer. Unfortunately, this situation wasn't handled in a way that makes me want to return. I'll be taking my business elsewhere.

I love going to Pet Supplies Plus to purchase my fish from their aquatics department. They have…read moreexcellent customer service,dealing with Ella ,the aquatics manager and staff members Sammy and Calla have been excellent with helping to retrieve our fish with the greatest personalities. There is nothing better than having a customer service rep help with a smile on their face and a love for what they are doing ...

The aprils pet grooming is so good well kind ajd clean they make my dog look good Jessica is a good…read moreperson she is on it there she dose a lot and my dog looks good all the time thanks to Jessica

They always have a fat ugly attitude. 7:30am I walk in to leave my two dogs, the manager there is…read moreon her phone while I'm telling her what I want on my dogs. That's the first thing. Bad customer service. I call to get an update at 12:30pm, they say one of my dogs is almost done... 1:58pm comes around and I get a message that ONE of my dogs is ready. I call to check the price, cause it's only cash. They say $220.83. My mom goes to pick them up but my mom was short .3 cents!!! 3 CENTS.. the lady still waited to get her 3 cents, but luckily my mom had a bill of $100. So my mom hands them $300. The change should be $1.17, and this lady only gives my mom $78 of change. Just like they didn't want to be short .3 cents instead they shorted us out $1.17 which is nothing but it just says a lot about how they handle business. So I drive up there to get the rest of the change. And at this point I'm over it. You already know it's a problem when they don't give receipts out. I go and they gave me $1 back, then I walk out and get in my car, and the MANAGER comes out and starts telling me I could've been nicer She continues to argue with me and I told her they need to start giving out receipts. I also pointed out her nasty attitude that she has Everytime dang time and that They are not welcoming at all. Then another girl that works there comes out and starts chiming in too. What a team effort when it comes to that but not when it comes to grooming, they took 7 hours on two dogs WHEN THEY HAD 3 girls onsite. They over load themselves with so many appointments in one day but they end up taking forever, and leave the dogs waiting their turn until they can get to them They lost my business, if you're looking to get your dogs groomed, this is not the place.

Hands down the best. Dog groomer and compassionate dog lover in one. We have a husky that has only…read moreknown a good life and a GSD that came from a rescue and as quite anxious. She made sure both dogs were comfortable. I was specially worried about the GSD because he typically stays away from people, but he was very comfortable for his bath.

I cannot say enough good things about Lorrie at Bakers Acres. She was very responsive to my…read morequestions and right on time for the appointment. She loved on our furbaby and made her feel very "at home." This was very important to us because she was not very socialized until she came to us. So things like this really can make her fearful. Not only was she on time, courteous, professional, and an expert in her field, her prices are very affordable. We will definitely have her back when the time comes. Thanks again Lorrie!

I am so glad I found Tammie! She is so wonderful with my dogs. I can travel with my mind at ease…read morewhen my dogs are with her. This is priceless to me. She is friendly, professional and honest. She really loves dogs as much as I do and it shows. I highly recommend!

Absolutely the best groomer I've found so far. Tammy is very prompt with responding to your text…read moremessages. My baby looks and smells absolutely amazing.

Our Marty McFly looks awesome! Cynthia was thorough and had us bring in shot records to keep him…read moreand the other dogs safe, made sure to ask about any special circumstances, and was so great with him! Marty looks amazing!

Fantastic groomer!!! We were new to the area and booked Cindy for a grooming appointment for our…read moretwo pups. This was honestly one of the BEST haircuts we have ever had. Cindy was professional, easy to get a hold of and took her time during the grooming consultation. The dogs were at ease and enjoyed going to Top Hat. We will be back and if I could rate higher I would give Cindy and Top Hate ten stars!! HIGHLY recommend!!

We are so happy that we found Woof Den. We left our two labs for 5 nights. I have never been more…read morepleased with a boarding facility. The owners are wonderful, the facility is clean, and our dogs had a great time. I received daily text messages with updates and photos, which eased my mind and helped me enjoy our vacation more because I wasn't worrying about how my babies were doing. We highly recommend Mike and Melissa!

Had a great experience. Dropped off the dogs for the weekend. Very clean inside and out. Felt the…read moredogs were cared for very well. The two dogs stayed together and we got a text from the staff the dogs were doing well.

Just moved to town and was worried about finding a new groomer. Bow-Wow Barbers did an amazing job…read moreand my dog came home looking beautiful!

I recently moved to the area and needed a groomer. I picked this one based on Yelp reviews. I'm…read moreso glad I did. They were so nice when scheduling. The staff was super friendly. Most importantly, they did an excellent job grooming my poodle baby. He looks so good! Will definitely use them going forward.

Absolutely will be returning. My fur babies looked and smelled great and the price point can't be…read morebeat All 3 of my babies were in and out trimmed and groomed to perfection

I just came from this grooming of pets location! The groomer is very professional and courtesy…read more Her prices are very reasonable and her hours are conducive to those who work during the day or who get off from work in the early mornings. My pet got a teddy bear cut at a cost of 60 dollars! She was in by 7 am and done by 1 pm. The hair cut looked great on my animal and she seemed happy upon pick up! People with pets that need a groomer in the southern sector of Dallas County give her your business. She is worth it!