I'm a fan of the food, so the 3 stars is for slow wait times that I regularly have when ordering from this particular Thai Chili. Got frustrated with the wait times and having to hear the same apology from the guy that takes your payment after I go up and ask him how much longer only to hear his excuse, which is always the same (we don't have enough staff) (longest wait time has been 45 min. shortest has been about 15 min) Several times my daughter has gone to Chipotle Mexican (a few doors down), orders, brings her meal back to Thai Chili, eats her food, before I even get mine. Have found it easier to order by phone and pick it up. No, wait time for that. read more

This evening we had the beef pad Thai, beef spicy basil and an order of spring rolls. Absolutely delish!! Everything was delightfully fresh and the entire staff was friendly and super welcoming. We will be back very soon! So glad we have a Thai place we can now go to in the neighborhood that tastes so good! read more

We have eaten here many times. Normally, we love it. It appears that with the new manager, things are not the same. The wait was nearly an hour to get food. It appeared it to be very short staffed. Food was not as good as normal. Disappointed. read more

Really good food, its the reason we come back but after tonight Im not sure if we will. We came in at 7:00pm to dine in. We did not get our food until almost 8:30pm. The table behind us got so tired of waiting they left asking for a refund. This has always been a problem here and im not sure why management does not address it read more

Not too bad but not the best Thai food I have had. I will go there because of their prices because they are a little cheaper and also the free delivery. If I am looking for more quality Thai food I would probably go somewhere else. read more

My son is picky-- but we thought the food was great! He got Drunken Noodles with Beef and now he wants to go back every night.

Was looking forward to trying this place. The bro about to take our order said it was going to be a 20 minute wait for food because they received a big online order. That online order is not my problem, there were no other people in the restaurant and we should not have to wait 20 minutes for food from a place that has "2 go" in their name. This place is out of bounds read more

Food is great, but Gilbert location is frequently late getting orders out. My latest order was 33 minutes late.

Horrible! I used to really like this place, but after not being here for a while, it's really gone down hill. Today it took over 10 minutes to get our appetizer. About 15 minutes later my Fiancé's food came out and 10 minutes later my food finally arrived. The beef in my Pad Siew was so over cooked, it was literally charred and smelled like burnt flesh. Huge disappointment. I won't ever be back. read more

This is the second time we've gotten food from this location. First time was with Uber eats delivery. Food was unimpressive compared to other Thai restaurants. This time we ordered and paid ahead for pickup at a specified time. We got there and I went in (masked) and was told by the cashier it would be "5 minutes". After about 5 minutes I heard her tell the cook (unmasked) to get my order started because I was waiting. I noticed another cook in the back half-masked (rat-sniffer style). Food finally came out 15 minutes late. When we got home it was a disappointment. I hadn't had Tom Yum Gai before and won't have it again. It was like a watery mint soup. Not really flavorful. My wife's Pad Thai was ketchup and she didn't even feel like finishing it. We're never Returning to this location, and since this is a chain/ franchise with consistent "quality" I'll probably skip all their other locations too. read more

All the food was amazing. My only complaint is the spice level was lacking. The spicy food tasted mild and the mild entree had no heat level at all. Next time I'll get Thai spicy for sure! read more

This place was alright. The taste was good, but the amount of chicken that is given for a $10+ dish is ridiculous they pile on the veggies and sauce but give you hardly any chicken. Definitely won't be back. read more

Very fresh food. I generally get take out, but one of the best in Greater Phoenix for sure!

The food is good yet the service is not consistent. On several occasions it has taken an additional 15+ minutes on the wait time for order pickup. read more

Good food but 90 minute wait for one item is beyond ridiculous. Get your act together and maybe I'll be back.

Nick was super helpful and brought out our food to our party of 4 very quickly. He also informed us of the ASU student discount and re adjusted our bill accordingly. The food was good and reasonably priced. I will be coming back. read more

My first time trying this place. I went in with not so high hopes as I've been disappointed by so many other Thai places. I was pleasantly surprised ! Nick took my order and was so helpful and friendly. I tried Panang chicken and it was great! Thai dumplings were lightly crisped and tender on the inside.Flavor was good. The soup was Tom kha gai and it had the right amount of chicken, the coconut broth was yummy! The Thai ice tea was good, not overly sweet. I wish I lived closer, this is my new favorite Thai place. On top of great food and service the place was super clean and comfortable.Ill go out of my way to eat hete for sure. read more

Called in my order for pick up. Got there and paid. Waited half hour and no food. Come to find out my food was just sitting there and no one bothered to tell me my order was ready tho both employees saw me sitting there waiting. Got home and they forgot my rice and of course my food was cold. I ordered pad Thai with beef and there was both beef and chicken in it. Not a good experience! read more

Great food! Service sucked though. The cashier didn't know what she was doing, was EXTREMELY quiet and couldn't understand anything she said. Our food took almost 20 minutes until it was ready. We got it to go, but they asked us like 3 times if it was to go or for here. Annoying. Will return but probably just a different location next time!!! read more

The Green curry was delicious, perfect balance of flavors and fragrant herbs. The spicy eggplant was also tasty, just the right balance of sweet and spicy. Fast service too, the older gentleman who took our order, possibly a manager, was very friendly and helpful. It was our first time eating here and we loved his suggestions. Definitely recommend Thai Chili 2 go for fast helpful service and excellent flavorful food. read more

I placed an online order for pad Thai, drunken noodles and the lime coconut soup. The ordering process was great, the food... not so great. Both of the dishes tasted like burnt plastic. They had overdone the chicken and it had this chemical taste to it. The soup was ok. I am a pregnant lady with cravings and this was a bummer. read more

The food was excellent and Kim and Lauren had amazing customer service. Very attentive and caring to myself and my family. Wasn't sure what to think when I first went, will definitely be back!! read more

Exceptional experience. Personable, attentive & courteous staff. Best Thai food! LOVED the Thai tea! Thank you

On top of great food I got great service from the staff. There was a mess up in my order but thankfully a manger by the name Nick helped me out. Great food great service Ill definitely be coming back. read more

Loved it! We usually drive to the one on Val vista and baseline and we're excited to see this one opening much closer to us. I like that it has more of a casual dining feel than the other one. Food was still amazing. My favorite is the Mussamun curry with chicken and my husband loves their Pad Thai and Tom Kha Gai soup. We still ended up waiting about 15 minutes for our food which seems reasonable to me. This is not a fast food drive thru place so don't expect warmed up food quickly. Not sure why everyone is disappointed about waiting a bit for their food. Quality takes more time than just serving up pre made fast food. Service was great too! We will be back often. read more

I recently had the pleasure of dining at the restaurant on Power and just south of SR-202. Even though the summertime temperatures are flirting with the 110 degree mark, I felt the "desire-for- fire" as my old College chums and I used to say, whenever we needed something spicy and flavorful, but was not Mexican food. As I passed through the door I was welcomed by one of the Staff and I was asked caringly, "How was your day?" I was somewhat astonished, as I incorrectly thought that fast food restaurants of this caliber that have proliferated around the valley, do not actually care about their customers, and are just interested in "moving the masses" in and out of the store. I looked at the menu and discovered a treasure trove of Thai delicacies. I ordered the Yellow curry at my favorite level of spiciness. There are 4 levels to choose from if I recall correctly. From a mild tongue tingle to all out "blow-the-top of-your-head-off" Hot! I chose a chicken meat filler as well, to round out the flavor of a medley of potatoes, carrots, various peppers and spices. As I was ordering, the manager suggested I compliment my dish with twin "spring rolls". These hit the perfect gustatory "Notes" as their sweetness ,after being drenched in the Thai version of "sweet & sour sauce", immediately brought an involuntary smile on my face when I took the first bite. I complemented the meal with some brown rice and was upgraded (at no charge to me) to a side of noodles! They wanted me to see how I liked them. Needless to say, I will always add noodles to the meal on future visits. But no meal is complete without something to slake your thirst. Especially after challenging your tongue with authentic spicy treats from Thailand. So I ordered a tall glass of Thai Tea. I personally don't think there is a single drink that can compete with the smooth "woody" flavor of authentic Thai Tea. Especially if it is brewed slowly, and sweetened with "real cane sugar. Not "sugar beet" sugar - but sugar cane sugar! Mmm mmm mmm! I spoke with the manger and was told that all the dishes are actual Thai dishes handed down from generations of recipes from the head chefs' family. So, there is no "assembly line meals" you get from Thai Chili2Go. As the young people say: "They're just keeping it real!". I would encourage everyone to visit this string of restaurants, as they have restaurants in various gathering places in the East Valley. The food is delicious, the staff is attentive and the ambiance is relaxing and gratifying. Eat there; you'll be glad you did! read more

Great food but takes FOREVER to get it. Thought it was popularity but barely anyone here and it took 30 minutes to get two meals. Other than food preparation I happy with everything else. read more

My new favorite Thai place to go!!! Can't get enough. Love that they do not close in the middle of the day like a lot of Thai Restaurants. Have ordered online & over the phone and never been disappointed in my order, always fresh and ready for pick up. Large portions at a great value. My 2 favorites are Panang Curry Chicken and Chicken Pad Thai. Mmmmm read more

Very good service!!! I am really happy for coming here!! And I got a free Thai iced tea. I definitely recommend everyone to come here. Nick is the best and hooked us up with amazing deals and really knows what he's talking about!! Good job Thai Chili!!! read more

Love the food but hate the wait. I ordered the drunken noodles....it's been 30 minutes already and I was told at least 10 more. 40 minutes for 1 order is ridiculous! Higley location needs to get its act together. read more

I'm not normally one to write a negative review, especially as I am oftentimes the person to is in charge of responding to upset guests and, frankly, don't want to be a pain in the neck, but here it goes: I have been to this location twice, the one in Queen Creek twice, and the stand alone store. I am, obviously, a fan. However, today's experience has made me want to be one of those dreaded people: the negative reviewer. I would like to say, however, the food itself is great! Today, I attempted to call in an order. I say attempted, because I was placed on hold -for over five minutes- twice. After attempting to call back, I left a voicemail as well. As I was already on my way (and the food is legitimately very good! Especially at such a reasonable price!) I placed the order to go, and as I wait I am writing this review. Every new place has its learning curve. Even one that has multiple locations, and possibly similar managers, has to learn what works for its location. What DOES NOT work is when a guest comes in to explain about a frustrating experience trying to get though (at a time when there is no line, and two tables full) and the management does not offer an apology. Or look you in the eye. Or let you finish speaking. Saying "I was trying to juggle like six calls" and walking away without making eye contact is NOT how to properly handle a guest situation. I wasn't rude, I wasn't asking for anything in return, I was simply trying to explain, to a relatively new business, that they should keep their customers well-informed if they are trying to place an order through the phone is a courtesy. I actually didn't even get that far before being interrupted. The manager, who at this point has actually started yelling at an employee who is merely trying to figure out where to put some plates, needs some training. To say it was frustrating to order food, food that I actually really enjoy, is an understatement. That being said, the cashiers have always been very pleasant, and the one who I initially spoke with apologized after watching his manager ignore the situation and walk away. There is no name on the receipt for me to put his name on here, but he is a good indication of where you want your employees to go. The food, as I mentioned earlier, is delicious. Large portions, with prices ranging between $5-$9, it is a great deal. I recommend the chicken Pad Thai, Thai hot. The dumplings are great as well. I would like to see this place succeed and will be back in the future, although I am hopeful to see some improvements. Good luck, Thai Chili 2 Go! read more

Definitely fast food Thai. Place is clean but the food as ok at best. Clearly not using the best or freshest ingredients. It was quick though and the prices were reasonable. I would equate this to Panda Chinese. read more

The food is good but the lady taking my order was quite rude even after bringing us our food and had no customer service skills

The yellow curry I ordered was flavorful, but the vegetables were extremely undercooked especially the potatoes. It was disappointing.

This place is awesome! Totally recommend the Thai fried rice. The restaurant is clean and the employees are very friendly. I would totally come back. read more

Love it!!! Very nice staff and price is not too bad and the guy on the register helped me pick my dinner for my first time trying the food! Coming back definitely. read more

Zero stars! I ate the Panang curry last night and I've been throwing up with food poisoning all day! Save yourself and don't eat here!

Great Thai food on a consistent basis. Love the Thai fried rice and Pad Thai. Can't help but order the Thai spring rolls while I am there too read more

Good Pad Siew; I really only order that but everything else smells great. I eat here too many times in a week because it's that good. After my 42nd or 43rd visit, everyone started to learn my name. Customer service is top notch and they don't turn you away three minutes before closing. Good stuff and a little bit healthy to boot. read more

Excellent food!! I had Spicy Eggplant w brown rice, hubby had Drunken Chicken Noodle and he loved it. Generous portion too