I visited this location many times and generally had no issues with sending or returning packages…read more However, during my most recent visit, the service was beyond frustrating and disappointing. There was only one employee assisting customers, and although he processed my return quickly, he rushed through it without weighing the package and left it unattended on the scale in plain view, given the value of the contents. I politely asked that it be placed under the counter with the other secured packages as part of standard process. Instead, the employee responded with visible irritation, delayed addressing my request for over 15 minutes and repeatedly ignored it while assisting other customers whose packages he immediately secured without issue, When I followed up, I was met with a rude remark rather than assistance. Notably, I was the only Asian in the store at the time which made the experience feel particularly uncomfortable and concerning. When I called UPS to file a complaint, they refused and said the only way to do that is to go to the physical store and speak to a manager. Do better, UPS.

Have been here twice with amazing service. The first time I came in with a load of returns and the…read moreclerk was patient and efficient as I gave her each item. Second time I had fewer items. Both times she was courteous and efficient. Am grateful for the excellent service!

I went to the one at 42 Tiemann Pl, says it opens at 11am on Sunday waited till 11:30 nobody was…read morethere. Terrible customer service at this one as well. The staff on duty this Sunday morning was extremely rude and unfriendly, bad temper at work. Anyway will not visit again!

I went to the UPS Store at 603 West 115th Street around 7:10 PM on a Wednesday to pick up a…read morepackage. According to their listed hours, the store closes at 8 PM but the door was already locked when I arrived. I knocked, and an employee emerged from the back, completely ignored me, and proceeded to make a phone call. While still on the phone, he opened the door, but only to let himself out, and casually told me, "We're closed for the day." There were still 50 minutes left before closing. I understand if he needed to take a call, but at the very least, acknowledge the customer. I waited about 2 minutes for him to finish, but ended up walking away because the phone conversation was laced with vulgar language and unprofessional behavior. I'll return another day to pick up my package, but this kind of treatment is unacceptable. A basic level of courtesy and respect goes a long way, and unfortunately, this store failed to show either.

This was my mail box home for 11 years when I first moved to NYC back in 1997. I moved to the burbs…read moreand gave up my box. Just moved back to the city and am now using them as my go to delivery spot for packages for our nonprofit for the homeless. It's under new management. But the staff here is still giving the same exceptional, friendly and helpful service that made me love this place. Danny, the owner, was amazing, especially seeing that we had 10 packages to pick up. They've remodeled the place too, making much easier to find what you need and take advantage of all the services they provide. So many of these mail box stores are not up to par. But 1HomeOffice is top notch and definitely a five star operation.

I found some of the staff to be rude and condescending. Very poor customer service. This…read moreestablishment should be avoided.

Elvis is amazing!! I left a Rent the Runway bag here last week and was charged a late fee so I…read morecalled to find out what happened. I guess I lost the return label on my way to ups and didn't realize when I dropped it off. (They told me to leave it to side instead of waiting in line so I didn't wait for it to be scanned). Elvis took ownership when I called and printed my return label by email so I wouldn't have to come back in. Thank you so much Elvis!

The service and staff could be much better. At times they can be rude to customers and the prices…read moreare excessive. UPS should also hire a diverse staff as it is just one culture which is a form of discrimination. Also, make the environment comfortable during the summer months by providing the air conditioner! Some people have not returned due to their treatment towards the customers. If it were not for the people in the community, the store or business would not exist.

not a great experience while returning packages. very bad attitudes from employees. will avoid this…read morelocation from now on

Ridiculously slow. No sort of help or guidance from the ONE employee working with a 6 person line…read morebacked up out the door.

Glad to have this W. 116th Street UPS Store as a UPS Access Point to direct my packages to when…read moreneeded. In the past when I lived in Washington Heights, the nearest UPS Access Point wasn't UPS and their hours were inconsistent - driving me nuts. It's fortunately different here with UPS's own place. On the whole it's been easy, although on those occasions when you're watching them take them what seems a disproportionate time to find a package I'm not sure how organized the back is. The staff always remain courteous and professional.

If I could give this store negative stars I would.. my girlfriend stopped by there today to mail an…read moreezpass tag to Staten Island. We're talking about a device that's 4" x 1.5"(approximately) and about several ounces. She stated that the clerk suggested the "priority mail" option and did not mention the less expensive options e.g. UPS Ground saver. The cost was $35.55 and I believe the tag is only worth about $20 dollars. I'm just thinking that the clerk shouldn't be steering people into the higher cost services unnecessarily. And please don't respond with the lame comment about how the UPS stores are independently owned and operated. After reading some of the other reviews about your poor service, I'm surprised you've managed to stay in business. Nice to know that we have a store in the community that's predicated upon their own survival...

Do NOT USE THEIR SERVICE!…read more I'm sharing my experience as it happened. I was asked to pay a $9.99 fee in cash, even though my return should have been covered by the company. After I questioned this, I was told it was a "joke." My sealed package was then opened without my permission, and I was told it could not be accepted due to size. Regardless of their explanation, this interaction felt unprofessional and confusing. I believe situations like this should be handled more clearly and transparently

KAY NEEDS TO BE FIRED! I just came from this UPS location…read moreand today was the first time I've experienced blatant disrespect. I brought several packages to be returned to Amazon and I politely asked him if one of the boxed items could be returned as is or does it need different packaging. He responded in the most unprofessional manner by telling me, 'If I didn't tell you it didn't then why ask'. He clearly hates his job and it not suited for this role. I'm now reading the reviews on this location and most of them are horrible. So clearly they're able to get away with this poor behavior because no one is holding them accountable.