The Charcoal Room is a Steakhouse sort of restaurant and bar with two locations in Las Vegas. They are located in Palace Station near to the Las Vegas Strip and this location in North/West Las Vegas in Santa Fe Station Hotel/Casino. They mostly serve "choice" grade steaks here but do feature "Prime" grade as specials. I've been here at least three times and had three different experiences. At least twice Justin was our main server and really might be the most spectacular server in all of Vegas. He is very honest and also very knowledgeable on the food and will steer you to the better menu items. We started out with the Shishito Peppers as an appetizer and for dinner went with two of tonights dinner specials. The Miso Glazed Chilean Sea Bass and the Surf and Turf that includes a Prime Filet with a side order of macaroni and cheese. For the most part everything was very good to reasonably good so we were happy. read more

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The food at Charcoal Room is undeniable, but it is completely overshadowed by the most disrespectful, bizarre, and condescending service I have ever experienced. My table--a group consisting of highly educated professionals, industry servers from another casino, and military personnel--gathered to celebrate a birthday. As a well-traveled individual who has dined at steakhouses and fine-dining establishments all over the world, I have never seen a waiter intentionally try to provoke and insult every single customer at a table quite like Craig did. From the moment we sat down, Craig was a frantic mess. Despite only serving a few tables, he rushed around aimlessly, creating a stressful atmosphere. He took our initial drink orders, which turned out to be the only time all night he offered us drinks or was available to take a beverage order. When it came time to order food, Craig immediately began talking down to us. He repeatedly reminded each couple that the sides were large enough to share, delivering the information with a tone that implied we had never stepped foot in a steakhouse before. When I attempted to order two sides to share specifically with my husband, Craig abruptly cut me off to remind me that those sides had already been ordered at the other end of the table. I had to explicitly explain to him that these were for us, and that we were not sharing two side dishes with the entire table. While the food itself was delicious, the execution was completely botched. The birthday girl received the wrong steak--either Craig wrote the order down backward, or the kitchen placed a very poor excuse for an "Oscar style" topping on the wrong cut. Because the steak was cooked completely incorrectly, she politely apologized and sent it back. Craig's immediate reaction was to defensively blame her, claiming she had cut into the wrong part of the steak and that was why it looked well-done rather than medium. It took 30 minutes for the correct steak to return, at which point the rest of the table was already finished eating. When Craig dropped the plate off, he stood over the birthday girl and condescendingly instructed her to "make sure to cut into the middle because that's how you're supposed to do it," lecturing a grown adult and an industry server as if she were a child. It was incredibly rude and awkward. During this hour-long ordeal, I tried multiple times to flag Craig down just to order a glass of wine, but he was completely checked out, wandering frantically around the room without actually helping anyone. The real grand finale, however, was the check situation. Craig dropped one single bill at the end of the night. While we admit we could have requested separate checks at the beginning, he also completely ignored a guest at the end of the table who did ask to be on her own check before ordering. When we asked to split the bill, Craig became visibly aggressive. He snapped at us, saying that splitting the bill between two couples and three singles was "too much work," and muttered, "So basically everyone wants their own check." We tried to calm the situation by explaining that the system tracks by seat numbers, and we clearly mapped out which seats belonged together. Instead of doing his job, Craig threw a legitimate tantrum. He claimed it was "nearly impossible" to figure out who ate what because of the sides, and then aggressively marched around the table, forcing everyone to retell him their entire order because he couldn't read his own messy handwriting on his notepad. He then proceeded to lecture us again, stating, "When you go out to dinner, you're supposed to tell the server before you order that you're going to be on separate checks." We told him we understood, but he remained flustered and disappeared to the POS terminal for 10 minutes. When he finally brought the checks back, we handed him our cards immediately, only for him to storm off and disappear for another 15 minutes. To make matters worse, the manager on duty was absolutely pointless. He stood by, witnessed this entire aggressive interaction, and never once came over to address the table or smooth things over. The management at Charcoal Room should be deeply ashamed of their lack of accountability. Craig has no business working in customer service, let alone a steakhouse. Save your money and go somewhere where the staff treats you with basic human decency. read more

I don't usually like going into casinos, but this French onion soup was absolutely worth the hassle of parking and walking through the casino. It was hands down the best French onion soup I've ever had, and I'd consider myself a bit of a connoisseur. Josh was an excellent server. His wine recommendations were spot on and paired perfectly with each of our meals. Great food, great service, and definitely worth coming back for. read more

The Charcoal Room - French Onion Soup Gratinée Golden Bloom - Steakhouses Near Me - Las Vegas, Nevada

Our second visit to the Charcoal Room - this time to celebrate Valentine's Day and attend David Benoit Concert at the Chrome Showroom in the Santa Fe Casino. Alexander was our server and very knowledgeable and professional! The ambiance was extraordinary with the live music! Our food was prepared exactly as requested and served in a timely manner. I continue to recommend this elegant restaurant for large or small groups! read more

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My wife and I went for our 43rd wedding anniversary. The atmosphere was wonderful. The service was wonderful. The price was expected. I had the porterhouse steak. It was as tender of a steak as I have ever had however, there was no seasoning. Overall, it was a great experience. There's no fifth star because of the lack of seasoning. read more

The Charcoal Room - Porterhouse steak - Steakhouses Near Me - Las Vegas, Nevada

AMAZING!!!! DELICIOUS!!! FANTASTIC!!! Wow!! I haven't had a steak that tasted pretty close to how my dad makes it. My dad was a chef and I always compare food to his. My dad passed away and I miss his cooking...when I tasted this steak...I automatically felt a sense of comfort and at the same time deliciousness! It so happened that my mom and brother were both with me to experience this AMAZING DELICIOUSNESS. They also agreed that the food was very very close to my dad's. It was EXCELLENT! The service was Fantastic! The servers were all great! They sure know all about hospitality. The ambiance was very nice and elegant. A beautiful place for any celebration. We plan on visiting again soon. It may not the cheapest place BUT the food and service is worth every penny. I highly recommend going here at least once. Don't be surprised at how delicious this place is. You won't be disappointed at all, you'll probably want to come back for more. read more

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We wanted to do something different this Easter so we figured we'd go out. We didn't want a "brunch" or buffet and so we looked at Santa Fe, they were open for Easter dinner at 1:00 PM, so we figured we could combine our brunch time with their Easter and traditional menu. Made a Rez for 1:00, figured it would be crowded, doors opened at 1:00 and could you believe it? it was empty . The whole time we were there only 4 other tables we're occupied. Asked our server and she figured it would get busy later. I think, that perhaps they didn't advertise the early opening since it usually opens at 5:00. Anyway, Diane was our server (we've had her table many times before) she was assisted by Juan and Andres. Bread was brought out, a mix of pretzel, raisin and sourdough. Replenished once without question. I had my usual Tito's martini with extra olives for protein. We split a Caesar salad. My dining companion opted for the bone in NY steak with a baked sweet potato and sautéed spinach . I opted for the porterhouse rather than my usual rib-eye. With a gigundo baked potato. Service was quick, the salad was expected, not huge but split two ways it was fine. Our steaks were butter tender and cooked just right (yeah 1/2 the cost of a steak on the strip) Spinach and taters were fine. We definetly were full and brought home food for at least two, maybe three more meals. read more

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Everything was perfect for our gathering with special friends. Justin was our waiter and was absolutely amazing. The food was great, the service was excellent, and he made us laugh and took great care of us! Perfect evening. Ed Rippe read more

We went to The Charcoal Room to celebrate 2 birthdays on September 10th. This our 1st time to the highly recommended Charcoal Room. Justin and Aisha were our servers. You could not ask for 2 better people. They were awesome, the service was outstanding. Which made a delish meal more enjoyable and amazing. read more

I wanna start this by saying the service here was amazing, super sweet and on top of everything. But.... Food was beyond subpar for the amount of money spent in this place. For the amount of ingredients seemingly placed on the baked potatoes, no flavor came through. The salmon was more on the fishy side than the buttery flakiness it should have been. I've had beef tartar many places but the consistency of this one made me gag. Same with the oyster but that might be on me. I'm not big on oysters to begin with I just wanted to try something new. The mushrooms were actually pretty good. But lastly the Mac and cheese also was pretty bad... it seemed they didn't know how much salt to put on anything...either too much or none. I'm sorry I came here for a very nice date night with my wife and spent almost 300 dollars on food I asked to go cause I didn't want to be rude. I won't be returning. And again... super sweet waitresses and waiters here. read more

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I was very disappointed on this visit. I usually recommend the charcoal room to visitors but now I'm rethinking that. The seafood tower was a plate with a raw lobster, sandy oysters, and a couple of shell on shrimp (not prawns) oh yes, and a dining cup of vinegar ( why I have no idea. In Addison to the "tower" we ordered a bone in ribeye cooked medium. It was so rare the meat still was bloody and cold. read more

The Charcoal Room - Sadness was had instead of celebration. - Steakhouses Near Me - Las Vegas, Nevada

This used to be good food unfortunately I went and ordered a shrimp cocktail for $30 and it was poor quality shrimp and barely any cocktail sauce, the crab legs at market price came out with like 3 crab legs and poor quality the bill for my family was $750 plus tip . The prices are outrageous and poor quality food I won't go back I would think it would be $400 for 5 people but not $750 ? Never again read more

We used to come here often years ago and it was amazing. We decided to try it out again and came away a bit disappointed. We both ordered the filet mignon (medium) and then got sides of crispy potato and yams. We also got the calamari appetizer and a chopped steakhouse salad. The calamari was average but the salad was good. The presentation of the food was good but my steak was very red, while my wife's had no red. How that happens at a steak restaurant where both were asked to be medium, I'm not sure. The yams were overly sweet and the crispy potato was subpar. Overall with two glasses of wine and tip, it was a $250 meal. There was also a loud beeping noise the entire meal that got drowned out a bit when it started getting busier. Our waiter was very nice and warned another star back for the review! read more

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Perfection! Food, Service, atmosphere, booth and table seating. Been coming for years and will be back for many more.

Came by for happy hour and was not disappointed. The happy hour has drinks and bar bites at half price every day from 4 pm - 530 pm at the bar only. The bar area was pretty busy but the bartenders maintained the bar well. Regarding the food, you will want to order these during happy hour as opposed to their normal price because $16 - $17 is pretty disappointing given the portion sizes. Price aside, the food was good as well but I still think the drinks stole the show. If you're in the Santa Fe and looking for a happy hour, I would recommend stopping by here. It's also a solid steakhouse so even coming here for dinner is a win! read more

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Service is amazing. I unfortunately forgot the name of our server but he was fantastic and definitely knew what he was talking about. First time trying the beef tartare and it was absolutely amazing. Very comfortable seating area. We had a fabulous anniversary here. read more

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We visited this restaurant to celebrate a birthday, but unfortunately, the experience was extremely disappointing. Our server, Richard, was rude and made our entire party feel uncomfortable. The service was so unpleasant that we decided to leave without having dinner. What should have been a special celebration was ruined, and based on our experience, I would not recommend this restaurant. read more

Came in for a quick appetizer. Food was delicious, however service was lacking. The 'waiter's helpers' were very nice. read more

The Charcoal Room - Oysters Rockefeller - Steakhouses Near Me - Las Vegas, Nevada

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Aisha is the best server ever. She was so helpful, and made sure we had everything we needed. Everytime I come here the food and service is great 10/10. read more

My partner and I came in last night to celebrate her birthday and unfortunately had one of the worst dining experiences we've ever had at a restaurant. About halfway through our meal, a child at the table directly next to us vomited all over the table and floor beside us. While we completely understand that accidents happen and do not blame the family whatsoever, the way the situation impacted the rest of our evening was extremely disappointing. The restaurant ultimately had to wait for a hazmat team to come in and clean the area, which meant we were sitting through the smell, disruption, and overall unsanitary atmosphere during what was supposed to be a special birthday dinner. At that point, the experience was completely ruined and there was no salvaging the evening. What was most disappointing was the lack of care or hospitality afterward. I spoke to someone named Brandon while we were there and asked for a business card or contact information, and was simply told he "didn't have one." No apology was offered, no meaningful acknowledgment was made regarding the situation, and there was no attempt to make things right despite how obviously uncomfortable and disruptive the experience had become. We spent a significant amount of money expecting an enjoyable steakhouse experience and instead left frustrated, uncomfortable, and incredibly disappointed. I also attempted to contact the restaurant directly afterward and was unable to get ahold of anyone. I sincerely hope management takes this feedback seriously and reaches out, because this was an awful way to spend what was supposed to be a special birthday dinner. read more

This resturant is inside the Santa Fe Casino close to where we live so we decide to give it a try. We had reservations at 645pm and they were seating on time. It was Valentine's Day so a little busy. The service was good and the staff tried to be attentive but they were busy so it wasn't as good as we expected. We had ordered the wedge salad which was very good and they split it for us in kitchen. We also ordered the salmon and scallops which both were good but the scallops definitely the best. We split a side of macaroni and cheese which was more than enough for us. I was good but a little on the rich side so had to finish up. The Crème Burlee was probably one of the best we have had and definitely a highlight of our evening. The inside atmosphere is nice however the bar and it's seating is in the center and regular dining seating is located around it. Unfortunately, we go seated along the side of the bar so the noise level was high and it was difficult to hear the live music and each other. The seating is also closer than we expected so it was not as intimate and private as we would have preferred. The live musician was a nice touch along with the complimentary photographer who's was taking your photo. Parking of course is free and easy. Overall, we had a good experience. read more

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The short version: Service was less than stellar. Food was ok. Pretty disappointing when compared to the meals we've had there before. Not sure we'll go back. Long version: We had a reservation for 4 at 6:30pm on Tuesday night (7/29/25) to celebrate 2 birthdays. We told the hostess this when she asked if we had any special occasions to celebrate, and she marked it down before taking us to our table. Noise level was reasonable; the place wasn't packed by any means with lots of open tables and only 2 guys sitting at the bar where they had baseball on the TV. My husband and I ordered from the signature cocktail menu while waiting for our friends. The waiter thought they may have been out of the Bulleit rye for the Manhattan - should have been our first indication it was not going to be a great experience. They did have it...but did not have the bottle of Sauvignon Blanc we wanted. When we did get our bottle of Fume' Blanc, it sat on the table for at least 20 minutes until my husband asked for an ice bucket to keep it chilled - that should have been automatic. Our waiter barely mentioned the specials, referring only to "a surf and turf that the casino does and halibut." When asked for more info about the halibut, his response was "It's just halibut." We had to pry out info about how it was prepared, sauces, etc. The calamari was tasty and came out hot. Gem salad and lobster bisque were also good. Three of us opted for the surf and turf after finding out it was a petite filet and 4 oz lobster tail. All of our steaks were done perfectly (I ordered medium rare), but my lobster tail was not hot at all. The sides were ok - I've had better macaroni and cheese at multiple places, but the charred corn and the grilled asparagus were good. Our servers changed before the meal ended - our original one couldn't seem to get out fast enough. Finally, dessert. We were asked about dessert and opted for the flourless chocolate cake. It was meh - I've had much better. The birthdays we were there to celebrate? Nothing. Nada. Zilch. Not even a couple of candles on the cake we ordered. Overall, a pretty disappointing experience. Not sure we'll be back again. read more

The steaks are absolutely delicious. It wasn't too busy, but our server seemed a little distracted. His assistant was awesome and made the occasion very special for my family. Highly recommend the food here and I definitely wanna try the happy hour. read more

We split the bone-in ribeye and were blown away--it was huge, bursting with flavor, and perfectly seasoned. It was just a tad undercooked for our taste, but honestly, we loved it that way. You could tell it was high-quality meat, cooked with care. For sides, we had the corn, mashed potatoes, and creamed spinach--all delicious--but the real star of the show was the Brussels sprouts. Not sure what kind of voodoo magic they used, but they were out of this world. Crispy, flavorful, and totally addictive. Service was top notch. Our waiter Justin was friendly, personable, and made us feel right at home. Great energy and great food--we'll definitely be back! read more

Usually, I love this place. We went to the bar for happy hour on Father's Day. We were told when we got there they weren't serving the regular bar bites. They should have posted this! Anyway, we ordered the Father's Day menu appetizer lobster something. It was terrible! Bland & tasteless. Zucchini chips definitely were an add on to make it look better. Not good! Plus, there were 3 bartenders. Not the most personable 3. We almost had to beg to get another drink!!! The bar was not busy! So disappointed!!!! Not the 4/5 star restaurant they are trying to portray. Waste of my time & money! read more

The Charcoal Room - Steakhouses Near Me - Las Vegas, Nevada

Had a great time with my family. The servers are really friendly. The food was really good. I recommend coming here. The inside is cozy. 10 stars. read more

Five stars all the way!! Food was amazing, staff fabulous and fantastic! Chef was in tune with his guest!

Came here for Christmas. They were open friendly as usual. Good size menu excellent food excellent service I would recommend this to my friends A+. I would come back here again. read more

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Five star experience when you consider the dedication the staff have to making sure your food is exactly as you like it to be. My family and I came to The Charcoal Room for a celebration. My partner ordered a medium rare steak. When he had cut into it he noticed it was a little blue. Before even looking up from his steak, one of the waiters noticed immediately and swooped in to save the meal. The steak was recooked and once it was back on the table, three different employees crowded around to watch the first cut and make sure it was to our liking. It was, and the steak was well seasoned. Amazing service from people who go above and beyond to make sure your food is exactly as expected! They have returning customers from us. read more

The Charcoal Room - Sea Scallops - Steakhouses Near Me - Las Vegas, Nevada

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WOWWWZA!!! What a find!! What a delicious place! The Charcoal Room at the Santa Fe truly did not disappoint! My husband planned my birthday dinner here and I couldn't be happier with his choice! Drinks were incredible, seafood was fresh, meat was made to perfection, sides are all SO delicious... I enjoyed EVERYTHING that came to our table last night, it was amazing! Our server was incredible, didn't hesitate to make sure we were okay! Pricing is definitely up there but it's 110% WORTH EVERY PENNY! My husband and I enjoyed every single bite, we enjoyed the live guitarist playing! It was truly a ten outta ten experience.. wouldn't have spent my birthday dinner anywhere else!!! I'm so happy I was able to experience such a fancy and yummy restaurant like The Charcoal Room! Thank you all so much for being so outstanding and amazing! read more

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Stopped in tonight to celebrate a win. Sat at the bar which was run by the inimitable Julia! What a great bartender, host, and woman she is!! Amazing multitasker! We discussed films and she could not have been more hospitable. Julia is someone who you would visit because she has such an infectious personality. read more

This was our first time dining with you, and from the moment we arrived, we were impressed. I started calamari (enough to share) for my appetizer. My entree was a pan-seared salmon, served eith creamy mashed potatoes, and sautéed spinach. The salmon was expertly seasoned - a touch salty, yes, but this was balanced by the richness of the potatoes and the freshness of the spinach. My husband opted for the bone-in ribeye, and we shared the incredibly smooth and flavorful mashed potatoes. His ribeye was exceptional; the seasoning was spot-on and the meat itself was unbelievably tender. Beyond the delicious food, the service was awesome. Our waiter, John, provided attentive and friendly service without being intrusive. The ambiance was sophisticated yet relaxed - a perfect setting for a special occasion like our anniversary. We will certainly be returning! read more

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It's been a long while since I've been here and I thought I'd pop in and enjoy some drinks and bar bites before my movie. And, it was happy hour! As usual the customer service here is always good, everyone is friendly and attentive. I always enjoyed the atmosphere at this location, to me, it has an old fashion charm and ambiance that can make one feel comfortable. Sitting at the bar, I ordered a drink and placed my food order. As usual, my bread basket arrived and I always love the pretzel bread with butter. I ordered the sliders special, they were good and the steak fries were ok, perhaps too salty for my taste. I did enjoy the steak on it, cooked very well. Maybe that's what I should've ordered, a steak. I've never had a bad steak from here. Overall, it was nice to be back again. I hope you come and try this place and enjoy a good experience! Njoy! read more

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For a steakhouse this place was mid for me. I loved the service, our waiter was so comical and made our valentines day super special however the food was just mid. We started off with some oysters and they were rather small. For the price of 6 half shell I was expecting more. Typically smaller oysters are sweeter and more of a low quality oyster in my opinion. Our waiter chose a 9 ounce pour of a certain cabernet, I'm not sure which brand it was but it was very delightful. I felt like it paired oh so well with my filet mignon however, my filet mignon was a bit dry. I requested medium rare and felt like it was cooked more on the medium well side. I love steaks that melt in your mouth, this did not do that for me. read more

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Nice atmosphere comfortable seating. Very good service. Drinks and wine very good reasonably priced. Steaks are excellent. Salads are good not great. The Cesar salad dressing slightly bland. Bread is excellent. Fried chicken very decent. Lamb chops I didn't love however 3 others I was with liked them. Hamburger actually very good. This restaurant surprised me. It was much better than expected. Not a 5 but definitely 4 stars. read more

Love love love the happy hour at the Charcoal room. Drinks and bar menu items are half price!! The old fashion is excellent as is the dirty martini!! Bartender ensures that everyone sitting at the bar is taken care of! Enjoy!! read more

Wow . What a disappointment. Reservation for 4 as we had guests. 10 minutes and no water, had to ask for bread even after we ordered, no oil and vinegar as requested, asked the manager about the restaurant rating and they stated between and 3.8 and 4. The food was cold and as the pictures show barely touched. The waiter Roberto tried and this is not on him so we tipped cash but this was a complete fail by the kitchen manager. read more

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This was the best steakhouse experience I have had at any Station Casino steakhouse, and I've tried them all except the new Durango. I started with an appetizer special for the evening--three crab cakes, about 2.5 inches in diameter each. They were all chunks of crab with just enough filler to hold the crab in place. They were heated and had browned bottoms. Excellent start! For the main course, I ordered their 10 ounce Allen Brothers filet and an order of grilled asparagus. The steak was red throughout, the way I ordered it. It was also very tender and seasoned perfectly. The grilled asparagus was quite good. Besides regular pepper to season the asparagus, it seemed from the flavor that the chef used a bit of cayenne to give the asparagus some jazz! There was a bit of a bite to it. It was wonderful. For dessert, I tried something new--their Basque cake. It's made with a short dough crust, pastry cream, and topped with a red wine poached pear half. The cake was smooth and super tasting! My server was Matthew. He was excellent. He and his crew kept my iced tea filled. There was just the right amount of time between courses to check my phone (solo diner), and I watched a hockey game as I ate. There is a bit of a wait for the crab cakes, but they are not pre-made and are heated, and it takes a little time. There's no problem relaxing and waiting for this goodness! I will be returning and before another year passes as I have this one! A fine experience! Only one photo--I wanted to just enjoy but I needed to show the Basque cake. read more

The Charcoal Room - Basque cake. - Steakhouses Near Me - Las Vegas, Nevada

This pains me so much to write this negative review about Charcoal Room. We started eating here about 3 1/2 years ago with great experiences across the board. Good food, great service and reasonable prices! Well folks those days are now over. we went there this past Sunday night only to sadly see that the place was empty and could feel that change was in the air. They have raised their prices and reduced the portion sizes. The food quality was that of a cheap after hours diner. I mean simply horrible from beginning to end!!! Horrible apps, horrible sides and horrible steaks. The bill was just under $500.00 for the 4 of us including tip. One drink each, one app each and 3 entrees as 2 of us split an entree. I'm sure that there has been a change in management to someone that thinks cutting quality to save money was a good idea, it wasn't!!! I do not advise that you spend one dollar of your dining budget as this place has jumped the shark!!! read more

Went their for Father's Day. It was less than amazing to be honest. We have eaten there before and it was delicious. This time, especially for what we paid, it was disappointing. Service itself was pretty good, though it felt rushed. The food was not great. I ordered a filet-undercooked to where is was like chewing a gummy bear and they randomly put two small grape tomatoes on the plate (totally lazy plating). My husband got the prime rib, same thing-under cooked worse than mine. My son got the hamburger and fries-he ate half and the fries he said were horrible. My other son got the fried chicken which he seemed to enjoy. The mashed potatoes were good, the mac and cheese seemed really old and just reheated. The bacon wrapped shrimp were okay, extremely chewy. Overall, it wasn't a great experience and it was disappointing. read more