The "front desk " is ridiculous!! When you arrive they get your number ! We waited over 1 hour and no text I came in to verify and they had my number wrong, but while I was outside they kept saying other parties names. When I came in the front desk girl was rude and said " that maybe they can arrange a table knowing it was their fault ! When the hostess brought us back he didn't even know how many people they sat us in a tight area ! Didn't even apologize for their mistake ! I will not be coming back. This system needs to get better ! Or train them better !! read more

We had exceptional service from our waitress, however, food was just OK. Mediocre or salty and too sweet (miso salmon). Fried zucchini was the best of the bunch but even then, the dip was just to put the oomph to the crunch of zucchini. Not sure if it's just the food we ordered and weren't too particular of. read more

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My experience is purely based on a cheesecake and the service during pick up. The pictures attached explain everything really. This was for my son's birthday and we got that for a desert.. and before you assume, no it was not left out in the sun, it was in the fridge the whole time. The problem is that they are selling this as a Lemon "Meringue" Cheesecake, problem is that it is NOT Meringue. Instead it is some type of marshmallow fluff. There is actually zero Meringue in this cheesecake! So placed an order for 4:00pm, was not ready until 5:00, had to wait 30 minutes in the restaurant for them to figure out what to do. Honestly this really turned me off even more to going out. Maybe, start by changing the description and saying what it actually is. Second tell the customers this will melt if not consumed right away, even being in the fridge and last, have the orders ready or at least within 10 minutes of the originally scheduled time. read more

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Came this Tuesday one of my first times here no one greeted greeted me was standing at the host stand for like five minutes keep in mind i ask the guy behind the bakery something didn't acknowledge me same with the guys cleaning the window read more

We have been to the Cheesecake Factory in Oxnard numerous times and very rarely have they let us down. The service is top notch, as all the staff are friendly and welcoming. We came here for lunch and it was a great opportunity to try the lunch-sized menu items. I was feeling adventurous and ordered two appetizers as my meal and it was more than enough food. There are spacious booths that provide privacy from other patrons. We are glad to have access to such a great restaurant here in the Collection. read more

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The Cheesecake Factory in Oxnard is a family favorite.. we have spent 75-100$ easily on DoorDash probably 50 times- there was one time however- I spent almost 90$ on food that arrived burnt- and that's a lot of money to us to just waste.. I called in - a manager ( name unknown) said to contact DoorDash- they would make it right- which in fact they offered 30% refund- not acceptable- I called back Cheesecake Factory- and I am not one to ever complain or have time to rate restaurants... but Riva- a manager was on the clock- I explained my situation and she honestly did Everything possible to make it right... the next day - we ordered from them again and I called because our normal kids spaghetti was not available- she customized it for our kids- and made sure herself everything was perfect- props to the chef and his crew- it was fabulous!!! Every bite and bad reviews come a dime a dozen from unhappy customers- but good reviews are the ones to really take note of- because most people don't have the time to let the world know they were satisfied- they just expect it. I just want to make sure anyone reading these reviews realize sometimes mistakes happen- especially in the food industry- but Riva the manager, her chef, their team made sure to correct the mistake and took the time to care enough about one customer (family) to make things more than right- they made it exceptional!! That is a trait very few other companies will do.., Thank You Chef, thank your crew and thank you Riva for all your help!! You turned a very frustrated- hard to please customer into your number one fans read more

I ordered the Avocado Eggrolls and I must say I was disappointed. I had these before and today it was not so appetizing. I posted a picture of what the egg rolls look like at the restaurant. And how mines came when I ordered to go. I opened one one egg roll up so it shows how poorly they did. read more

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ordered through door dash & was brought 2 other peoples orders instead of my own. This is the second time this has happened. Called the restaurant & the manager said they were resubmitting the order and having it sent out. Here we are an hour later, still waiting & called the restaurant back & a different person answered & said our food is just sitting there & that they can't do anything about delivery & to just call doordash. what terrible service, do better read more

DO NOT EAT HERE UNLESS YOU WANT FOOD POISONING AND FOR THEM TO DENY THEY CAUSED IT!!!!! my boyfriend and I ate here over a week ago and I contacted this location to let them know that we developed food poisoning and they said they would look into it 10 days later. I finally get a response and they are basically denying that they gave us food poisoning that it was not their fault and tried to give us a $50 gift card when we paid more than double that, and we don't even want a gift card. We just want our money back because we will never eat here again and I suggest that you don't eat here either. read more

The Cheesecake Factory - American Near Me - Oxnard, California

Family and I were in Oxnard today for some escape rooms and decided to hit up the Cheesecake Factory for lunch. Overall it was a really good experience, the hostess seated us right away and our server was very friendly. Got our drinks right away and went over the pretty expansive menu. I went for the chicken parm sandwich and I really enjoyed it, lot of flavor. My wife had the Impossible Burger and liked it a lot. Dad loved the fish and chips and mom really like the skinnilicious pasta. We were all really happy with our meals and then enjoyed a salted caramel cheesecake and celebration cheesecake for dessert, delicious. read more

We went for lunch and the server was nice! Very nice seating area and the food was delicious! read more

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I have to say I like Cheesecake Factory, portions are adequate and this burger is definitely worth the happy hour price. I went during the day so the service was excellent and food didn't take long. read more

The Cheesecake Factory - Happy Hour Cheese Burger $9.99 - American Near Me - Oxnard, California

I want to start off by saying that my lemon drop was amazing! Even the berry one was fire!! Over all great experience and the staff were all very nice and welcoming!!! read more

Has anyone really had a bad experience at a Cheesecake Factory?? Honestly. Because I never have! Our server wasn't the sharpest, but the food definitely made it worth it. read more

The Cheesecake Factory - Shrimp and Chicken Gumbo - American Near Me - Oxnard, California

So...been here twice already and not really feeling it. The first time we were with our dog, and thought it would be "no-biggy" to sit on the patio. Nope, no dogs allowed, unless a service animal. Ironic, since Lazy Dog is right next door and they are certainly dog-friendly, which is where we ended up going. Gave this place a second shot, and again, not really impressed. I always thought of CF as the gold-standard for casual dining and customer service? We attended with a party of three on Sunday afternoon. Waited an extended time to be greeted by our server, evidently there was some mix-up on who was attending our table. Warm food was served cool. Bartender was a tart as well. I understand they have "poached" an awesome manager from a nearby restaurant, so I am hoping he will get in there and shake things up. There are plenty of other dining choices in the Collection, recommend you check them out. Hopefully this CF location will elevate their service to what is expected from this brand. read more

The one star is basically for the rude bartender and horrible service we had. We sat during happy hour (wasn't busy at all). The bartender with ginger hair took our drink order- no "hello" , "how are you?"- you know-basic greeting/acknowledgement. Just walks up to us and stares for us to order as if it's a total inconvenience we're sitting in her section. I'm a server, I get it sometimes we have bad days, but I would never treat my guests the way this lady does. It got to the point where we asked for a different server from the manager because we couldn't take the attitude anymore. The manager came over and said she would have another server come over- we waited 10 minutes and no one came until an asked the host if we can be seen. We are not rude people. If anything, my experience in this line of work has taught me to be kind and understanding towards anyone who works in the service industry, which is why I'm so confused on why we were treated the way we were yesterday. On top of that, the manager refused to give us the name of the bartender, but looking at a few other comments I can assume who it is and that this isn't the first complaint this bartender has had. I would absolutely never step foot in this location again as long as the same staff is working there. There is some serious mis-management and re-training of staff on basic customer service that needs to be addressed. read more

Me and my family went for Sunday brunch, food was alright except for the breakfast potatoes :( I meant how would they serve something that's looks disgusting., Definitely not coming back. Managers should be aware and make sure every guest is satisfied. read more

Took my family to eat at the Cheese Factory at the Collection, on Mother's Day. Wait to get a table was one and half hours long. Service started out good but the waitress started to lag after the food was brought to the table. I couldn't get a refill on my drink while eating and had to drink water to eat my food. Worst meatloaf I have ever eaten. The meat was hard and burned. Forgot to bring fries that were ordered but added to the bill. Should have learned from the first time I went to this place. Never again! read more

I really like this location. Sometimes service can be a bit slow but the servers are always nice anyways and the food comes out quick once the order is placed. I often get slices of cheesecake to-go with a coffee or other beverage and they make sure I have everything I need for both before I leave. One time, late at night, they brewed a freash batch of coffee just for me, I loved it. Us coffee drinkers know how that goes. Iv never had any real issues dining in either. Today my crispy chicken sandwich was so good, I asked for a side of mayo, then a nice gentleman (food runner?) ask if Id like to have the buffalo sauce on the side as well, Yes! I feel like he read my mind! The hostess originally said it would be a 20 minute wait to be seating, luckly is was more like a 5 minute wait...YESSS! This was even at peak lunch rush! Ill be back for more! read more

Seems like it's always crazy busy at this location but they seem to handle it okay outside of running out of things and the rude hostess. If you make a reservation it's a bit more bearable. Our server was great - I felt bad that I kept ordering items that they didn't have cuz it seemed to make him feel bad. When I finally found something they actually had available, it was okay. Nothing to write home about. My husbands steak was over cooked but he said it had good flavor so there's that. Probably won't be back unless it's specifically for cheesecake. read more

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We had the most horrible experience at this location, after 30 minutes to an hr later we had severe diarrhea and we had a list of symptoms . I had ordered the herb salmon and a chicken Alfredo with my partner. Unfortunately I tried reaching out to management and they agreed to help me with getting a refund since I asked that I didn't want a gift card. We will not come back again, beware of getting ill. read more

The Cheesecake Factory is an iconic place known for their decadent and plentiful cheesecake. But surprising to me was their appetizers and pasta. I tried their egg rolls with some hesitation, but I was wonderfully surprised! The deep fried crisp was good, and the tasty filling was great! Next was the Cajun pasta that had a mild kick but the creaminess of the sauce countered it resulting in a rich but savory pasta. The wonton chips were a nice touch and added an extra texture that really brought it all together. I managed to sneak a bite of the tiramisu cheesecake, and it was pretty good, light for a cheesecake but just as decadent! read more

The Cheesecake Factory - American Near Me - Oxnard, California

Here's to Friday night celebration of my sister finishing her credentials program!!!! She wanted to celebrate at home with some dinner from the Cheesecake Factory. So, we are at home and had the shrimp fettuccine Alfredo, chicken fettuccine Alfredo, chicken bellagio and the kids spaghetti and meatball for the little one. Each of our meals were delicious. We got the standard bread, which was dried out so that was a bit of a bummer, our food was on the cold side and the presentation was a bit on the messy side. We ordered 3 slices of cheesecake which were splitting and falling apart but that didn't detour us from a wide variety of flavors. The mango key lime cheesecake had a sweet but tangy flavor that caused a quick pucker. The 30th anniversary cheesecake, with its thick layer of cake in between the cheesecake, is a total experience in your mouth if you like it rich! The Reese's Peanut Butter Chocolate Cake Cheesecake had a perfect mix of chocolate and peanut butter mixed with the cheesecake and is one that I will try again at another time. Next time, we will eat at the restaurant. Overall, it was a great meal with the family! read more

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The cheesecake factory at the Thousand Oaks Mall is incredible and wonderful. The food and the service gets a five star. However, the one in Oxnard the collection is nothing but an upholstered sewer. Service is horrible. Food is extremely mediocre. Drinks, well water down. Avoid this place at all cost on each occasion that I have been there we all over here customers arguing with the manager and the manager arguing back. It's awful. Stick to Thousand Oaks. read more

We came for my girlfriends birthday and had a great experience. Making reservations via Yelp earlier in the day was easy and I was able to change the time too. When we arrived we were sat right away. Our server Alex was nice and knew the menu. All of the food was delicious. The pasta was enough for a meal another day. read more

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Bravo and welcome Cheesecake Factory to Ventura county! So happy and excited to have a new dining place in town I believe they have been open for only 3 weeks now but I feel like customer service got it down! We were seated in a fairly timely fashion with a table of 6 adults and 1 baby Our foods came out all correct as ordered. The steak Diane was to die for! I will always order this. It's like steak medallions with mushroom and garlic mash. The Cajun chicken spicy pasta was actually pretty good too but not great. The banana Crème cheesecake is the best!! They even have good bread and butter! Price is a bit expensive but as long as food and service is good then we don't mind splurging here once in a while! Recommend and will be back! read more

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Food was delicious but the BEST part was RICARDO!!!! Ricardo was the BEST waiter EVER and Made our whole night! We always eat at Cheesecake Factory and frequent all the different locations so we are very familiar with the staff and menu but RICARDO is a shining star who deserves to be recognized! ASK for RICARDO when you are in Oxnard!!!! read more

I love this place best restaurant in whole Oxnard.the staff are always nice and welcoming the food is always good and well made the cheesecake best I've had read more

Smaller location compared to others in the area. The wait times can be pretty long. They have a system where they'll text you when your table is ready. Even when it is, you have to wait in another line inside for a few minutes. There's outdoor and indoor seatings. Since this place is smaller, it IS a little bit cramped. Other customers kept bumping into my chair. Also, there are less menu items Service is ok. They have complimentary fresh bread & butter. Your food can take a while to get out, though. The smart thing for them to do is bring out more bread while we wait... but they don't. They DO apologize for the food taking a while though. I've had the impossible burger here 3 times "can i please get the impossible burger with fries." The first time it was delicious and juicy. Fries were fresh. The second time... the burger was overcooked & dry. I had to use a lot of condiments to help it out. The fries were stale. 3rd time it was like they squished 3 patties into 1 giant patty & had cheese . Each time seems inconsistent. So the reason for the 3 stars: I just wish there was more of a consistency with the food. When food takes a while to come out, servers should follow up with the customers & even ask if they want more bread while waiting. Little things make a difference. My most recent visit, we were in a large group & our server was serving us by himself & his service was on point. Just forgot his name - tall dude with glasses read more

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The managers and workers at the door ignored us for 20 minutes after we got the text message that our table was ready and sat 5-6 parties before we reminded them that we were waiting, the meal was not any better we were served horrible burnt cold chicken, the waiter kept saying he forgot things like water, bread, they brought the wrong drinks 2 times, they forgot our appetizer but brought out appetizers for 2 parties that were seated next to us. Then he said well, I forgot your appetizer and you food is coming out so they just never bought it out maybe to avoid getting management's attention? He never called a manager over to apologize for the awful treatment, burnt chicken or the several missed items we ordered. read more

Yummy food! Everything came out fresh and warm. We also ordered the strawberry cheesecake and oreo cheesecake to go and those were great as well. Would definitely come back. read more

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The food and service are both awesome consistently. I dine at this Oxnard location, do curbside pickup and order with a delivery service multiple times a week and it's always great. I'm not sure what the bad reviewers are talking about. I can name at least 3 of the waitress/waiters that have been amazing to us. Reena is awesome! Roger and Sal are so great too. We've ordered from the kids menu, multiple entrees, drinks and desserts and they have always been on point. We were so glad that this location opened up so close to our Riverpark area. We've tried so many Cheesecake Factories from Las Vegas to all over California and this is one of the best ones! If I can change one thing, it would be if they could expand it to serve a larger amount of people :) read more

The Cheesecake Factory - The Club sandwich with Caesar salad. Sorry for the bad lighting and I had one sandwich before I thought to take photo! - American Near Me - Oxnard, California

It was ok. Nothing spectacular. $4.95 for tea. Service was lacking. Why doesn't The Cheescake Factory offer a Veteran's discount? That's a direct question. read more

The service was beyond slow, it took multiple attempts to get water, order food, get the check each time I had to continuously flag down the server. To top it all off my whole party got sick after eating here 0/10 recommend. read more

I've been to Cheesecake Factory many times before. This was a first for this location and honestly my experience here was not what I'm used to visiting Cheesecake Factory. The food was cold and the service was terrible. We were here for 1 hour and 45 minutes. Mostly due to the fact that's we were never checked on or helped. When we ordered desert it didn't come with forks so we asked and the server said I'll be right back with them. She never returned. I had to get up and ask someone for forks. I'm not happy about leaving a negative review but my experience was really terrible. read more

Went to CCF for Sunday dinner & enjoyed our food until our waitress (Karie, Kelly, prob Karen a blond Caucasian woman too old to be wearing pigtails) made a scene in front of us & other patrons by yelling out that she couldn't serve our 26 yo nephew wine because he had no documentation proving that he was legally in this country. Before her embarrassing and appalling outburst, she tried to explain that she & the restaurant could not legally serve alcohol without proper identification, which we clearly understood. Our nephew only had his tourist visa on him in that moment as he had left his passport at our home. She must have been having a rough day or annoyed that we earlier interrupted her asinine conversation about green hair dye with the table across from us, because she kept rambling on that without documentation like a U.S. passport or drivers license, she couldn't accept any other form of identification that our nephew had. I don't think she appreciated that we pointed out that he is a tourist & why would he therefore have a U.S. drivers license or U.S. passport. At this point her tone was very pointed & was insinuating that our nephew was here illegally. She must have noticed that she was digging herself into a deeper hole & went to grab an on duty manager, whom by the way was no better at understanding the situation and kept reiterating what our pigtailed Karen could not articulate. This "manager" nonchalantly brushed us off as if we were merely complaining about a cold dish. We weren't going to sit there and go back and forth with her because it seemed pointless. We weren't even upset about the wine, but about the way we were just ridiculed and made to seem less than by someone who is supposed to provide customer service. Ten minutes to go by and Karen with the pigtails makes it a point to discuss the situation that had just happened with the waitress she had temporarily covered (whom was also rude towards us when we first sat down) and in plain view of us. She made an already uncomfortable awkward situation that we were trying to get away from even worse. Our 1st rude waitress took her sweet time in bringing us our check & returning with our change. Too add insult to injury, she sarcastically wished us a good night in Spanish as to mock us. Sad to say we will not be returning to Cheesecake Factory and will let everyone we know that "illegals" will not be served alcohol at this establishment. read more

The Cheesecake Factory - American Near Me - Oxnard, California

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I will forever be a Cheesecake Factory fan! The food is very well made and the service is fast! I definitely recommend. read more

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Friendly service, Reliable decent food, great selection on menu, but can get pricey, wish they allowed dogs on patio we would eat there more often, but we go to lazy dog across the way when we've got the pup read more

We originally sat down at Lazy Dog but they never showed up to give us water. So we left and went to TCF next door. Our Server came to us as soon as we sat down and served our drinks and took our order. Very friendly and courteous. Thanks Brandon! Prices are a few bucks more but you get fed! read more

We went here to celebrate our daughter's birthday. This is the closest location to us, an hour & 40 minute drive. It's a chain restaurant, we have come to love and expect the experience and food to be the same at every location. Well we were happy with our food. Our server was nice, but just missed the mark. We had to ask other wait staff for various items and for service. We love the food, but wish the waitstaff was a little more on top of it. The restaurant wasn't that busy, it was later in the evening and the dinner rush was over, no excuses. We were super patient, but it made our dinner drag on far too long. Shouldn't have to wait 20 min for a togo cup. (That's why we had to ask someone else!) -hence the 4 stars read more

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