Came here after my nieces' dance recital to celebrate a job well done and the employees did a great job! We were a large group and they handled us very kindly and efficiently. We all got different flavors of ice cream, and it was great! There were a ton of options to choose from! They did have some non-dairy options, which was great so everyone could enjoy a nice sweet treat! read more

The Chocolate Factory was recommended to me and I only have regrets for not trying it sooner! I come here most often for the sandwiches because I work in the area but the ice cream flavors are always quite tempting. Sandwiches are perfectly sized, made with soft bread, filled with fresh ingredients although I'll usually opt for a mini version of the sandwich and pair it with a cup of soup (multiple soup options daily!). I've yet to have a sandwich here that I didn't thoroughly enjoy and I always check the monthly specials too. I appreciate the condiment bar filled with pickles, black olives and various peppers to add some extra spice to my sandwiches, including small to-go containers. The yummy ice cream offered is Maggie Moo's and is priced by weight, with different flavors offered at each Chocolate Factory location. The punch card is an extra bonus for customers to accumulate punches for a free sundae or sandwich. read more

It's always so easy to pace a pick up order over the phone and pay when I get into the store. The blackberry turkey never misses. The sweet ham with the vinegary peppers are such a good combo. I recently tried their November special, the holiday bird. It was not as good. The turkey could use some seasoning. The stuffing was delicious and so was the cranberry mayo. I love their dairy free sorbets! I thought the chocolate cherry ice cream was too sweet but that's just me. I was left feeling really intrigued by the pumpkin pie shake. read more

The Chocolate Factory - Ice Cream & Frozen Yogurt Near Me - Oak Creek, Wisconsin

They serve okay sandwiches and very good ice cream, although there are quite a few places to eat in Oak Creek Town Square, this is the place for dessert. Choice of different cones, sundaes, I prefer the place off peak times as it can be noisy and overstimulating when crowded. Just a couple doors down from Cubanitas. read more

The Chocolate Factory - Ice Cream & Frozen Yogurt Near Me - Oak Creek, Wisconsin

Date of visit: July 27, 2025 I have many fond memories of The Chocolate Factory back when their locations were plentiful around the Milwaukee area, but it had been years since I had visited one as they retreated to the outer suburbs and became a bit less accessible to me. So when some friends suggested meeting up there, I was sold on the idea immediately! This location is bright and airy, a far cry from the lovably dingy location I used to visit at the old Prospect Mall. Staff is young and fun, and I was able to get a shake of any flavor I wanted, which is really my ideal dessert. This place can get busy fast, so study the menu early to maximize your time. Really my only complaint was that after tip my shake was $12. I didn't realize that I was in Vegas with these prices! read more

Very good food and yummy ice cream! Nice sized salad and delicious sandwiches. A bit pricey but I had a gift card.

I was looking for coffee or ice cream and I ran Accross this place in Oak Creek WI It is in a very nice location. It was cute inside and very busy. I ordered a Chocolate Frap It was delicious It was like a small coffee ice cream meal. There was a very full menu that would lead me to try something else in the future read more

The Chocolate Factory - Inside - Ice Cream & Frozen Yogurt Near Me - Oak Creek, Wisconsin

Let's keep it real... if you like tuna sandwiches this is one of the best in town... warm bread, fresh ingredients and great non runny tuna! Great fast friendly service and offer double punches on Wednesday with 6 punches on the card creating free sundae and 12 letting you have a free sandwich! Great deals to for 7.50$ for a good sandwich in which you can add your hot peppers, pickles or peppercinos onto. Pass on the ice cream, go for the tuna!! read more

The Chocolate Factory - Great tuna sandwich - Ice Cream & Frozen Yogurt Near Me - Oak Creek, Wisconsin

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I love the chocolate factory the bread here is amazing and don't get me started with the desserts the ice cream is so good don't sleep on the ice cream here. It's def one of my favorites in the city. They also have chocolate covered bananas for sale. read more

After my trip to IKEA and planning to eat at the restaurant I found that the restaurant was still closed so I had to make different lunch plans. TCF was a mile away and I could go for a sub sandwich so I went over. I ordered the Sicilian sub with everything to go because because I'm now trained to get takeout. The place is basically an ice cream and sandwich shop in that new Oak Creek shopping/living property next to Meijer. The Sicilian sub was tasty and I really like the contrast with the warm toasted bread vs the fresh cold meats and veggies. The bread was very fresh with a nice toasted crust. The Sicilian sub was just meaty enough and tasty with the Italian dressing that just makes the whole sandwich pop. read more

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Lunch today was a carry-out of two of their subs of the month "The Great Harvest Moon Sub". Got home and found that the sandwich maker used aioli type mayo instead of the advertised Honey Mayo and sliced red onions instead of the advertised Crispy Onions. Also they scrimped on the Granny Smith apple slices. Not the end of the world but having had the subs properly prepared in the past (at the Elm Grove location) we were disappointed. read more

Stopped in to get some ice cream. Ended up choosing a sundae instead. This is called the fudge pecan sundae. Well made and tastes great. Thank you Chocolate Factory for bringing a classic ice cream shop to Oak Creek. read more

The Chocolate Factory - Fudge Pecan Sundae - Ice Cream & Frozen Yogurt Near Me - Oak Creek, Wisconsin

I would never have guessed this is a sub place! Only went in because a friend suggested it, as she can't have gluten and they have gluten free subs here. I haven't had them, but apparently very tasty! And they don't have the gluten free breads all ready, so they take a little bit longer to cook, but worth it. They were one man down when we walked in on a busy Friday, but still super friendly, and the guy holding the turf was very accommodating. read more

This Chocolate Factory is A-Okay, in Drexel Town Square in "the OC" (Oak Creek). The Chocolate Factory has really good subs (the bread is great), and I'm usually a huge fan of whatever's on special. Had a good sub with pulled pork on a recent visit, and then also followed it up with ice cream. I love that you can try ice cream before you buy, here, and the list of staff favorites is helpful and fun! My parents love taking my niece and nephew here for subs and ice cream, since they live in Oak Creek. I'm more a fan of the Chocolate Factory's Pewaukee location as far as stellar service, but the young staffers working here are A-Okay. read more

The food was phenomenal and the service was beyond explanation. I really enjoyed it here and will go again with family and friends.

This what I was looking for I definitely will come back pretty soon. Taste is just perfect. read more

The Chocolate Factory - This is one what I was looking for - Ice Cream & Frozen Yogurt Near Me - Oak Creek, Wisconsin

Had the ham and provolone sub and it was good. Also had creamy chicken soup which was fantastic

Great sandwiches! Staff was very helpful and decisive though they were suffering technical difficulties with the registers, we still got our food with a smile. Always enjoy our visit and food! read more

Hand for comparison, $9 for this sandwich (blackberry turkey) Insane to me! The sandwich was good, but this is was overpriced read more

The Chocolate Factory - Hand for comparison, $9 for this sandwich?! Insane to me! - Ice Cream & Frozen Yogurt Near Me - Oak Creek, Wisconsin

There Sicilian sub is a nice option for a quick lunch. Got it on multi-grain, but have had it on the Italian bread and it's just as good.

A layer of iceberg, slice of tomato, slice of cucumber and an ounce of turkey and Swiss. How much? Six bucks. Chocolate Factory, you should be ashamed of yourself. read more

The Chocolate Factory - How much? Six bucks. Chocolate Factory, you should be ashamed of yourself - Ice Cream & Frozen Yogurt Near Me - Oak Creek, Wisconsin

Overall decent experience. I had the Italian sub and my wife had the blackberry turkey sub. Both were tasty but the blackberry turkey was a very unique and yummy sub! Clean and well kept seating area and lots of delicious ice cream options. We will certainly stop back once it gets warmer for some ice cream! Good addition to the Drexel Town Square. read more

The Chocolate Factory - Blackberry Turkey sub - Ice Cream & Frozen Yogurt Near Me - Oak Creek, Wisconsin

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My daughter and I love coming here! The food is always consistent and delicious and we love the large selection of amazing ice cream choices. And most importantly, the staff is always SO welcoming and friendly!! Highly recommended! read more

I used to frequent the West Bend location all the time, so when I moved to Oak Creek and saw there was a Chocolate Factory here too I was so excited. I mean, the Phoenix is amazing! They have punch cards, for every sandwhich you buy you get a punch except on Wednesdays you get 2 punches per sandwhich. And when full you get a free sandwhich. I visited a little over a week ago and was filling my card to get a free sandwhich on my next visit, but the girl at the register accidently punched the "free sandwhich" in addition to my final punch needed. So when I went back I explained what happened to the cashier, her name was Hannah and had blue colored hair. Well, Hannah decided to argue with me in front of everyone waiting in line, and accused me of trying to cheat them. Multiple times I tried to clarify, but she kept insisting I was attempting to use a card that had already been used. Finally, she replied "I'll do it just this time." still insinuating that I was trying to cheat them. She was so concentrated on arguing with me that she didn't even bother to ask if I wanted my order for dine-in or to-go. So naturally when my order was called, they had my sundae melted in a glass from sitting out while they made the sandwhich. When I told them it was to-go, they thankfully remade the sundae but Hannah comes over and pushes it towards me while avoiding eye contact. If a single one of my sales reps that I managed ever treated a customer this way, they'd be out looking for a new job faster than you can say, "Double Punch Wednesdays" I emailed the "contact us" email on their website, but since I haven't heard back clearly customer service is not a priority for this small chain. They've lost a longtime and frequent customer. And the only reason I'm giving 2 stars instead of 1 is because the phoenix was my favorite. read more

We have always loved Chocolate Factory subs. They are my husband's favorites. After visiting the now closed downtown shop and the Elm Grove shop we knew what to expect and we were not disappointed. The bread is delicious and the meats and toppings are quality. The subs at this location stood up to our expectations. The one thing they have that is hard to find anywhere else is the phosphates. They are refreshing and thirst quenching. They taste like a shake but are light and frothy. I even can get the staff to make me an egg creme. But I only ask when they are not very busy. The shop looks clean and fresh and it's a very cheery place. The staff is wonderful, very helpful and accommodating. My only knock is that they seem to get a little frazzled when the place gets busy. My suggestion for them is to relax, if the line is long our expectation is that we will have to wait. The prices are a little high but the subs are quite large-so happy they offer a mini. As for the ice cream, I've found since it's pay by the ounce that the best thing to do is order it that way. So instead of asking for a scoop, I ask for 3 ounces - then I get just a little ice cream with a price that is within reason. We will be regulars at this location. read more

I don't naturally like subs, but The Chocolate Factory changed that. All of my family loved their food. 5 stars!

Excellent ice cream and friendly service! A good selection of flavors- ranging from familiar favorites to gourmet selections.

Great sandwiches and service. The toasted rolls for the subs are fantastic! Be sure to save room for the awesome desserts.

I have to say this was the best sub I've ever had. Who knew a place called chocolate factory had amazing subs. The bread was perfectly flaky and the fresh onion and quality of meat really was great. Thank you for making my stay in Milwaukee memorable. read more

I just came in here for the first time and the manager on duty was super helpful. I just ordered a mini sub meal just to try it out and it was amazing! Plus some ice cream afterwards. I will definitely be coming back here for lunch breaks more often. read more

I was in Oak Creek for business travel and wanted a dessert after dinner. I walked in, looked at the menu board and walked to the counter. I was never greeted or acknowledged. There were two workers behind the counter but neither one said anything to me. I understand if you're busy but I know you see me standing there, the least they could've said was we'll be right with you or give us a minute. I left and went to a restaurant nearby. read more

A friend introduced me to this place a few years ago and I almost always get of their Phoenix Sub. The other subs are good but its hard to find a place that has jalapeno bacon and spicy chipotle seasoning on their phoenix. Not too spicy but has the perfect amount of yumminess! read more

We come here for dessert after eating at other restaurants in DTS. My daughter loves the huge variety of flavors and loves that she can sample before committing to anything. They also have a variety of cones, even dipped in chocolate. There's something for everyone here. I can't comment on the food as I have never eaten here but dessert is definitely worth it. read more

I went out here about two weeks ago Now. The staff is as nice as you could ask for. The inner decor is a trip of nostalgia for most. It's akin to a candy store from "back in the day". The food itself leaves a little more to be desired however. I had the Italian sub which was.... okay. Nothing bad about it whatsoever but it was average. If you're in the mood for a nice sub and very laid back setting, this would be a good choice! read more

Good ice cream but the service could improve greatly. The workers seem a little low trained like they didn't know what they were doing. But the atmosphere was clean and cozy. read more

I would rank this place higher because I LOVE the ice cream, but the prices are horrible! A sub for 6$ with barely any meat, and I got a tiny scoop of ice cream for 2$. Better off going to any other sub place and buying a gallon of ice cream for less. read more

Croissant sandwich came out burnt. We showed it to them and they said thats how they come. So if looking for burnt, this is your place. Would give 1 star but ice cream looked good. We dont know how the ice cream tastes as we didnt want to give them anymore of our business. read more

The Chocolate Factory - Burnt croissant - Ice Cream & Frozen Yogurt Near Me - Oak Creek, Wisconsin

I love taking my family to The Chocolate Factory. The subs are always great and the ice cream is our favorite. The one complaint I have is the staff can be unfriendly at times. I've never had a problem with the guys there- some of the best service we get anywhere. There are just a couple of other workers that tend to have poor attitudes that really being the mood down. I really have to play my luck when going there, not knowing what kind of service I'll get. One person who sticks out to me is a girl with blue hair who is always a bit crabby. She never smiles, never makes eye contact, and I never get a "thank you" or "have a nice day". I've overheard her talk poorly about the customers too which thankfully, her coworkers ignore. Like I said, the food here is great, but there are times where we have to think about wether or not to come because of the way we might be treated. I would love to see this be fixed so that every other customer and I can have a positive experience every time. read more

We thought we'd try The Chocolate Factory for dessert. This was the 1st time that we went. We were really disappointed in the flavor selection and the flavors that sounded good were almost empty and I personally don't like ice cream that has to be scraped out of the bottom to make a scoop. It was definitely unappealing. I tried the Birthday Cake and my daughter tried the Chocolate. My husband passed as nothing appealed to him. I got him a chocolate chip cookie instead. I HATED the Birthday cake...it had a bland flavor that was not good. I'd rather have had vanilla I think...though I can't imagine how that would have tasted. My daughter did not like her chocolate either. She ordered 1 scoop and didn't even eat it all. The cookie....was HORRIBLE! One bite and it was left on the table. My daughter and I both tried it. I mean....how can you go wrong with a chocolate chip cookie? Well you can....it tasted stale. Do not waste your money or time here...just a suggestion. read more

Subs were just ok. The ice cream was much better. It seemed like service needed a few kinks worked out yet being so new. Credit card machine was also down. read more