Ordered the vanilla bean iced coffee and it tasted straight up like just syrup, so I mixed it around some more and nothing changed. They put a lot of crushed ice so I thought if I waited longer, it will dilute my drink a bit so it's not too sweet.. I tasted it 3 times before my flight was boarding and mannn what a waste. I was so sad to start my morning with a bad large coffee and I didn't want to bring it with my on the plane so I just threw it away. read more

Went to this location on Friday around 6:30 PM. Was rung up by a blonde caucasian female barista. My friend who had a medical condition had asked to use their restroom after purchasing a drink but the barista denied her request saying it's for "employee use only". My friend explained the situation and even despite making a purchase was not accommodated. Incredibly terrible service on top of that, I purchased a regular size drink and asked for light ice and got a bunch of ice. (Refer to image below). Never going to this location again. read more

The Coffee Bean & Tea Leaf - Light Ice? I think not. Specifically requested for "light ice" on my Jasmin Peach Tea and this is what they gave me. What a rip off. - Coffee & Tea Near Me - Costa Mesa, California

Coffee Bean is my first choice for coffee in SoCal. This Coffee Bean shop is located in a very busy/high traffic area, at the end of a long strip plaza. This location has a very cozy feel with table seating and a dedicated table for laptops since free Wi-Fi is available at Coffee Bean. There's also a flatscreen TV that displays news and sports scores. Outdoor seating in front of the store. This shop is frequented by the younger crowd (20 somethings) to the older folks who sit here a long while with their laptops while sipping their drinks. The staff is pretty cool. I'm reviewing this specific location because I've stopped here for my regular evening brew a few times over the past week on my way back from the beach. I get a large bold coffee for $2,05 and I'm all good to go. The coffee taste is strong and has a smooth taste, not bitter and burnt like at the "Bucks." The coffee here has been great so far and it helps me to relax while making the long drive on the freeways back to the SGV. I wish there were more convenient Coffee Bean locations like this one, which are not inside a very busy indoor mall. Plenty of free nearby off street parking in the plaza lot. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Costa Mesa, California

Everytime i come here the drinks are always so good. I tried the horchata blended and it's my new favorite

Thank you to the ladies working today that changed my drink to a non-dairy option! I had literally just walked out the door and gotten into my car when I realize that I didn't specify the milk option. They were so kind, and fixed it without hesitation. I appreciate this so much as you saved me from a long day of a stomach ache! read more

I've started coming here because frankly the coffee is just better tasting than Starbucks. Today they ran out of an item I ordered on the app and they quickly provided a replacement and gave me a small gift card for having to wait (sooo nice and not necessary as I didn't have to wait long at all). The staff are so kind and warm. read more

Very flavorful honeydew ice blended drink here http://www.yelp.com/biz_photos/ihsfkl0pd36xqVehsw_gHQ?select=G3LhxTGz8on1WMaZtK6R2g :D Such a guilty pleasure! This location remains the place with best customer service... go here if you want to continue your day with a smile on your face. read more

The Coffee Bean & Tea Leaf - Honeydew Ice Blended Drink - Coffee & Tea Near Me - Costa Mesa, California

Worst service I've ever experienced. employees are always rude and one just hung up on me When I called for help with my order!

Bought a white mocha steamer. Nice mellow place to chill. A Lot quieter than Starbucks here in Costa mesa. Reasonable prices. Great parking. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Costa Mesa, California

Coffee Bean always has had very good drinks. Today I came in to kill a little time and what better thing to do that get a nice cold glass of coffee. I saw a sign outside for Pumpkin Cold Brew Almond Latte (yes it's a long name for a coffee drink). The picture got my attention and I wanted it. I asked for my coffee in a glass since I was having it inside so they served it in a nice tall glass. The coffee was delicious. I'm not an expert on Pumpkin drinks but in my option the flavor balance between the coffee and Pumpkin spice was just right. It wasn't too sweet which is always a plus. The service was very good and friendly, so that's another check mark right there. Overall, I have always had good experiences at Coffee Bean. read more

The Coffee Bean & Tea Leaf - Pumpkin Cold Brew Almond Milk Latte. - Coffee & Tea Near Me - Costa Mesa, California

We went to grab a couple drinks before an appointment. There were only two people behind the counter so it was very slow to place and receive our order. To make matters worse, our drinks were so hot that they literally would've given us second or maybe third degree burns if we drank them soon after. It's been nearly half an hour and my drink is still too hot to drink. Be careful when ordering hot drinks here. I'm giving them 2 stars because the place seemed clean and most people were wearing masks and trying to be respectful of space. read more

How in the world do you choose to discontinue THE longest standing beverages ever?!! Both Black Forest & pomegranate blueberry ice blended drinks are gone. The only reasons why I visited your store. I won't be back. SO disappointed. read more

Unimpressed by the attitude of the lady who served us. Seemed uninterested in serving us even with 2 hours before close

I started to work in Costa Mesa on April 19th 2019. I would get to work an hour early and hang out at the coffee bean. While at the coffee bean, I would order a cup of coffee and of course a spinach and egg white sourdough sandwich. I was kept up this morning routine for for three weeks. On the day of May 10, 2019 I decided to go to the Coffee Bean and not order anything because I had made breakfast for myself that same morning. As usual I sat down at the table and began my homework on my computer. The barista that has served me multiple times came up to me and told me that I cannot be here unless I order something. I kindly responded to the barista and let him know that I will only be here for another 10 minutes. Within the 10 minutes I witnessed an elderly lady coming in to the Coffee Bean and sitting down at one of the tables to catch her breath. She had a lot of luggage which I'm assuming was from going shopping. Two minutes later the barista that approached me came up to the elderly lady and told her that she could not sit there unless she bought something. The elderly lady responded to him "okay" with the little breath that she had. She then got up and left. This incident made me disgusted to see a young man come up to an elderly with woman that is tired and wanting to catch her breath that she cannot sit there because she didn't buy something. It's easier for me to be told as a young man. But to whiteness a man speak to an elderly woman this way was disgusting. I spoke to the manager and apparently this behavior is acceptable because it is her policy. I decided to get a 24 Hour fitness membership instead. Thank you, NEXT! read more

It really annoys me that a place that serves iced tea and has the word "tea" in their store name doesn't serve fresh lemon with their iced tea. I do like their tea and their food is pretty good. They used to have the lemon juice packets they should at least have those. Sorry had to vent. read more

Went there to try them. They have no restroom but plenty of seating. The dumbest thing I seen. Coffee makes you go to the restroom right? I asked an employee and she just smiled and pointed down the street for a restroom. They basically encourage customers to leave. Guess I have to go to Starbucks. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Costa Mesa, California

The service at this location specifically is always the best. The baristas are always kind and quick, plus the drinks have always come out perfect and I love how consistent they are! read more

Slowest service, waiting at the register for nearly 5 min before any of the 3 employees greeted me as a line formed behind me. An acknowledgment of a customer could go a long way. read more

Such great customer service! The barista gave me a $5 gift card because she forgot my pastry order and I didn't even mind. Definitely my regular spot from now on! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Costa Mesa, California

This place treats people in need like filth. I won't be coming here again with the way they treat some people. I was in there two times, and the first time there was a guy who was down on his luck who was in there using the charger for his phone. He wasn't bugging anybody or bothering anyone (I happened to be sitting right next to him; I was using my laptop). The manager eyeballs him as soon as he walks in, then ends up approaching him and telling him he can't be in there because he's not a paying customer (I wasn't either! She hadn't approached me! Same with a group of people to my right!) Embarrassed, he responds "oh well maybe you can get me something " and she walks away awkwardly saying "no we don't do that here..." Wtf? You don't help the needy here? What does that mean? After this nice guy was discriminated against, I walked out and got him a coffee as he left. The second time, the exact same thing happened, I kid you not. It was like clockwork. They kicked a homeless guy out, just minding his own business trying to get out of the rain, so I ordered a fat drink from the manager (glaring at her inconsiderate self the whole time), then I went outside and gave the drink to him, and led him right back inside to a table where he could drink his coffee im warmth AS A DAMN CUSTOMER. I walked out right after I situated him inside, reminding him not to take crap from them because I made sure he was counted as a paying customer with that drink I got him. People are heartless. I don't support companies with selfish motives who could care less about people who can't afford their coffee th. Repulsive. Not going back here again. Update: I'm going to add a star for the professionalism with which I was contacted after reporting my complaint. That's solid commitment to the customer base, and I commend that enough to be open to visiting other stores in the future. read more

customer service is very poor here , their all very rude It doesn't matter what time /day you go in

Ugh! Really wanted a coffee but needed to use the restroom. Restroom but not for guests ...What kind of coffee place does this? Off to Starbucks read more

Really surprised by the 3.5 star rating. Seems like a lot of salty reviewers who should have found a bathroom before writing their reviews. Is the lack of a bathroom inconvenient? Sure. But their service, tasty coffee, and incredibly friendly staff more than make up for it. This Coffee Bean is part of my daily routine and they always start my day off right. The whole staff is warm, friendly, and inviting. They remember my name and order every time, and sometimes my drink is even ready before I get a chance to order it! Don't let the naysayers deter you. This is a great spot. read more

I used to love this location, but I refuse to come back because I have been harassed by homeless men every time I go here. I'm not 100% sure, but I think this spot is "homeless friendly" because there are always homeless inside the store drinking coffee or using the bathroom. I actually decided to come back to this location this week and immediately drove away after seeing EIGHT homeless loitering right in front of the door (see my photo). Sucks because this is one of the only coffee beans in the area! read more

The Coffee Bean & Tea Leaf - 8 homeless men loitering outside the front door...a standard site at this Coffee Bean. - Coffee & Tea Near Me - Costa Mesa, California

Unsanitary Spoke to them over 1 hour Kelly, Jenna and Alyssa supervisors gave 3 different numbers and 2 emails for customer service which were wrong and refused to discuss despite not being busy . Kelly gave no support to her workers and they did not know how to deal with the situation., Do not recommend . read more

Love the tropical iced tea, but not happy with this locations decision to close the restroom to the public. Go to HB beach Blvd, or Santa Ana Bristol instead. read more

There are no public bathrooms here. Weak. So the meet up ends because someone needs to go!? Same coffee as ever, but better than average service. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Costa Mesa, California

Not sure why they won't let paying customers use the restroom or even wash their hands, but their service is garbage. The iced tea was along the line of Lipton, but the cookie not made by them was great. The 2 homeless people out front were more helpful at helping me find a restroom. This business should be ashamed of theirselves. Where are pregnant women, old people, children supposed to go? I'm disgusted by the service here. And to the person below, you may find it shocking that people live outside of this area and may not know where to go to find one. read more

I love Coffee Bean and Tea Leaf, but make sure you've used the bathroom before coming into this location because they won't let you pee or wash your hands before ordering, even if there's a line. Even if you ask nicely and promise to order after (which I had fully intended to do). I don't understand how they can treat their customers this way in this day and age. Luckily, I only wanted to wash my hands, because... you know... sanitation. But after being denied the use of the restroom, I left and went to Starbucks. And guess what! THEY let me use the restroom before ordering. The bathroom police seriously need to lighten up at this location. I cannot believe they have a policy to treat their customers this badly. What if it had been an emergency? I'd have had to wait in line where 3 people were ahead of me, THEN order and pay, all while doing the potty dance. Yikes. read more

Look, I am an avid Coffee Bean & Tea Leaf drinker and have been to MANY locations. This is honestly the best Coffee Bean & Tea Leaf I have ever been to! BEST CUSTOMER SERVICE EVER! The whole staff is super professional, personable, and quick to serve. Because we are in the middle of a pandemic, with OC having the second-highest number of cases in CA, I am incredibly sympathetic to all those working in essential jobs/the food industry. Most of these workers (I am unsure about Coffee Bean, speaking more generally) are not being paid enough to be putting their lives at risk (most of them have to in order to put food on the table). So, I am NEVER expecting workers to be overly sweet and friendly (some of the few recent low-star ratings complaining about customer service are apathetic, not gonna lie). THE WORKERS AT THIS LOCATION ARE ALWAYS SUPER SWEET AND FRIENDLY, ON ANY GIVEN DAY!! ESPECIALLY MALIA (I can not stress this enough--she is such a ray of sunshine and she is my absolute favorite!). I always leave super happy, not just because I got my coffee... but because every employee goes above and beyond to make sure you leave with a smile on your face. :) read more

One of my favs. I work really close and love to stop in for a chai w/almond milk. They make it so perfect. I love it. It's always so clean and every person that works there has been nothing but wonderful. I'm always greeted when I walk in. Definitely my go to place read more

First time at Coffee Bean (because I don't live near one) and it was a great experience! I had to go pick up some coffee for a conference and decided to try a tea. Tynishia easily recommended both a coffee and tea to me (hazelnut latte and blood orange tea) and I love the blood orange! I could have it a little less sweet but I realized it'd be perfect after the ice melts down a bit. I also forgot my ID but she was very kind about it. Another barista also helped me carry out the coffee to my car and was very kind too (I forgot to grab his name). Will definitely be coming back when I'm in the area! **Just because it's a coffee shop and not a restaurant, doesn't mean you can't tip! Tipped $3 because of the friendly staff! read more

STAY AWAY FROM THIS COFFEE BEAN,rude nasty employee's. I have to come down to costa mesa in the morning a few times a month and I drive from lake elsinore. I have occasionally stopped at this location to grab a light snack and drink,however on this particular morning i realized as i got down here that I had left my home in Lake Elsinore without my purse, needless ng to desperately use the restroom(as I was have some Terrible sharp Stomach pains)..I was hoping they might be understanding my predicament.They absolutely refused to allow me to use the restroom,unless i purchased something,to which i explained my predicament. The where incredibly rude and nasty and it being 6am where will i find another restroom. I will never again patronize coffee bean. read more

I would call myself a regular at this location. I come here often to spend a few hours writing. In fact I am here now writing this review for them. They are always kind and friendly and never mind the fact that I sit here for hours on my computer. This calls for a five star rating in my book. I have no complaints to report. read more

Pro- good place to study (less noisy than Starbucks) Con- No bathrooms.. really inconvenient. read more

Jerika and her employees are sweet, genuine, and friendly. My first time here I ordered a large moroccan mint iced tea with light ice and they made my drink to perfection. On my most recent visit I ordered a large hot moroccan mint tea with steamed lemonade at a drinkable temperature. Jerika came out and shook my hand when she met me; The staff here makes your visit personable and makes you feel special. They also make a great to ensure you feel appreciated and ensure you have a great visit. I will most definitely recommend this Coffee Bean to my friends and family. read more

The Coffee Bean & Tea Leaf - My large hot moroccan mint tea with steamed lemonade at drinkable temperature. - Coffee & Tea Near Me - Costa Mesa, California

All around a coffee house....the coffee is always fresh..the selection of baked goods is exciting with seasonal favorites..My favorite is the their special blend of private reserve coffee. read more

The Coffee Bean & Tea Leaf - Service - Coffee & Tea Near Me - Costa Mesa, California

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This review is long overdue- I'm so surprised I haven't left one yet. I've been coming to this coffee bean almost everyday for the past few years. My work is located right across the parking lot so it's very convenient before or in between appointments. The current staff is absolutely incredible and I always look forward to coming in. They are constantly keeping busy and keep the store very clean which I really appreciate. I never see a table sitting too long to be cleaned up. My favorite drinks are the matcha latte w almond milk, chai latte w almond milk and the Swedish berries iced tea if I need something a little more refreshing. It's comparable to Starbucks' Passion Tea, but less sweet and a little more tart. I actually enjoy Coffee Bean's matcha latte and chai tea way more than the Starbucks drinks. I've downloaded the app since one of the managers really recommended I do so. They scan my phone for check in and it accesses a rewards system. I love it! I receive awesome perks like a free drink or pastry item over a few visits. I'm so excited this store is soon to launch in their app for ordering and pick up soon! Keep up all the great work and thank you!! read more

Lo is the most peppy, positive, helpful, knowledgable barista ever! My wife and I have spent over $1000 the past year or so on the espresso capsules for our CBTL machine at home. We usually first purchase a $25 gift card (because you get a free drink) and then purchase two boxes of espresso capsules. I came in today stressed about work and decided to stop by, buy some espresso capsules for my wife, get my free drink, and hunker down for an hour or so and catch up on some work. I paid, got my gift card, free drink, capsules... and then I was asked (by Lo) if I wanted another (!) free iced coffee or iced tea to-go on my way out after I finish my work. This is the first time I have ever been asked that! I guess you get a free coffee or tea with the purchase of two boxes of capsules. We've done this for almost two years now and Lo is the only one to ever put the extra effort in to make sure I was taken care of! Coffee Bean, this is the reason we don't go anywhere else for coffee: superior customer service and delicious espresso! We'll be back not only for drinks and espresso capsules, but to buy our next CBTL machine when we need a replacement. Thanks again, Lo! You're awesome!!! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Costa Mesa, California

I'm a big fan of coffee bean, but the customer service at this location really disappointed me yesterday. I recently got knee surgery, so I placed an order online and had my girlfriend pick up 2 drinks yesterday. On her way back to my house, both drinks spilled over in her car. She went back to coffee bean to tell them what happened and they made her buy 2 new drinks....It really upset me to hear that we had to pay twice because the drinks accidentally spilled all over her car. If this were almost any other cafe or restaurant they would have replaced the spilled drinks, no questions asked....Coffee Bean, please make this right. Thank you! read more