1. The Countertop Company

    1. The Countertop Company

    0

    Escondido, CA

    The Countertop Company

    4.1 (117 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 3 months ago

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    Response time

    1 day

    Response rate

    75%

    Services - The Countertop Company

    Pre-made cabinet installation

    The Countertop Company Photos

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    Duct tape.
    Jill B.

    We had a complete kitchen remodel from TCC. Everything was fine except the flooring that has failed twice! It's a hazard and several people have tripped on it! Its separating, buckles, and completely lifts up in spots. We have made several attempts to talk to someone but no one returns our calls! This has been such a frustrating situation! If they don't know how to lay flooring then they shouldn't display it in their showroom. I feel that the lack of response is totally disrespectful and unprofessional.

    Eileen M.

    Cracks in my Master bathroom countertop occurred 6 years after installing at a cost of $2,000. Manufacturer said it should last over 20 years and was caused by poor installation. Slab was glued to the back wall and the weight of the countertop was not supporting nor did they take into account some minor house settling that every House experiences. The Countertop Company refused to fix this and kept ignoring me. I don't recommend them. I had thousands of dollars of work done by them and they made huge profits from me.

    Carly G.

    Fantastic job on our bathrooms! They helped us pick a quality countertop for a reasonable price. Jim was professional and great/easy to work with.

    Beth P.

    If you want quality people, workmanship, and professionalism at a fair price, head to The Countertop Company (TCC) in Escondido. I have hired them twice. The first time I was able to buy a remnant for my Primary bath vanity. Randy was very helpful in helping me find the perfect one. I was so happy with them that when it was time to do my kitchen countertops I went back to Randy and we started the process again. Everyone at The Countertop Company was pleasant to work with, professional, careful in my home and all had great personalities! Randy was great! Drayden came and measured my kitchen and was super and helped me make decisions on things like to have "wings" or not. How far over the edge to extend the countertop, and different kinds of cutting and edging. He listened to what I wanted and offered suggestions based on his experience. Monica was awesome at scheduling everyone and keeping me informed through the process. When Carlos and Johnny came to install the countertops they were fabulous. They worked well together and made a great team. Carlos had also installed by vanity top. What great guys who went above and beyond to make sure everything was done right and with smiles on their faces. I couldn't ask for a better experience! Thank you to everyone at TCC!

    Kitchen

    Our kitchen turned out beautiful! Impressed with the quality and value of the company and countertop. We have had countless compliments.

    Countertop continued as backsplash and up the wall.

    If you want quality people, workmanship, and professionalism at a fair price, head to The Countertop Company (TCC) in Escondido. I have hired them twice. The first time I was able to buy a remnant for my Primary bath vanity. Randy was very helpful in helping me find the perfect one. I was so happy with them that when it was time to do my kitchen countertops I went back to Randy and we started the process again. Everyone at The Countertop Company was pleasant to work with, professional, careful in my home and all had great personalities! Randy was great! Drayden came and measured my kitchen and was super and helped me make decisions on things like to have "wings" or not. How far over the edge to extend the countertop, and different kinds of cutting and edging. He listened to what I wanted and offered suggestions based on his experience. Monica was awesome at scheduling everyone and keeping me informed through the process. When Carlos and Johnny came to install the countertops they were fabulous. They worked well together and made a great team. Carlos had also installed by vanity top. What great guys who went above and beyond to make sure everything was done right and with smiles on their faces. I couldn't ask for a better experience! Thank you to everyone at TCC!

    Crack
    Debera R.

    Do not use this company! We have had nothing but problems ever since we ordered. Once the salesman had our order it took us forever to get calls back as to when our new counter would be installed. Once it was installed we noticed the seam was horrible. We took many many more calls to have someone come and look at it. They told us that was how it should look. We asked for a manager. Our contractor noticed they had installed the countertop on top of the board instead of it hanging over and that was why the seam did not match up. They finally came out cut part of our counter off and took hours sanding the top. We then noticed with all the sanding the polish was sanded off. They came back and took another day to sand and polish. A year later the seam started lifting. We called and was asked to send a picture. Once we sent the picture we got no call back. My husband continued calling for a week. He finally went to there office and was rudely told that it didn't look bad enough from the picture and that the would get to it in two weeks. We waited two weeks and then called and got the same rude person who then told my husband they did not do repairs (even tithe originally said they did and so does there web site). He gave my husband a number for a repair person. It took two weeks to get ahold of the repair company but they came out and said that the counter was totally installed wrong. He even got on the phone himself because he new the owners. The owner was in Europe so not available. So he called the owners brother who used to work for the company but was now gone. He told the repair man the company would never pay for the repairs. However the next day tgey texted my husband and the countertop company finally said they would come out the next week. They came out this week and denied they had any responsibility. They first said the cabinets were installed wrong and pointed to where they had cut the countertop. My husband said that was where they had cut it. So then they said it was probably from the earthquake!!!!! Really I don't remember a big earthquake here in Escondido. As my husband went to the garage to get a level my daughter in the next room heard them say they hand never seen anything like this". My husband finally kicked them out of our home for there denial and rudeness. DO NOT USE THIS COMPANY! They are rude, don't stand by there work, and could care less about you as a customer.

    Water damage under the sink

    Update: I thought now would be a good time to update this review as I sit waiting over 2 hours after the scheduled time. I got a call saying someone can come out at 2:30. At 3:30 I was told 'he's on the way and will arrive in 20 minutes. It's 4:45 now...and this is after cancelling the previously set appointment because the employee had a 'family emergency'. The response posted to my previous rating means absolutely nothing. There is no action behind the words. THIS IS HOW THEY DO BUSINESS. Please go elsewhere or you will be sorry, as I am.

    Granite tabletop from TCC
    Jennifer S.

    Found this company through Yelp and I'm really glad I did. Had a small project of finding a stone slab to place on top of a steel table frame we already had and even though my project must've been small compared to others redoing their entire kitchens, I did not feel any less important at TCC. Randy was a dream to work with. He was patient and thoroughly explained how the process worked. This was great for me since I was completely new to the entire process. Monica was great with scheduling. This company actually calls when they say they will and actually arrives in the estimated window!! TCC was very easy to work with for me, a novice. They had a show room where you could order materials, a stone yard, and also remnants! This was great since I only needed a small slab to fabricate a tabletop. I love our finished table and plan to work with them again on future projects!

    Counter tops and back splash beautifully installed by The Counter Top Company!!!

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    8 months ago

    The Countertop Company provides services in all aspects of kitchen renovation. The company provided service as expected.

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    10 months ago

    Really happy with their service! Everything went smooth--very professional and communicated everything clearly throughout the process

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    Ask the Community - The Countertop Company

    Review Highlights - The Countertop Company

    Jorge was available by text and phone at all times and he always responded within minutes to any questions.

    Mentioned in 17 reviews

    Read more highlights

    Pure Cabinets

    Pure Cabinets

    4.9
    (180 reviews)

    I recently had Pure Cabinets install new kitchen cabinets and a beautiful countertop, and the…read moreentire experience was outstanding from start to finish. Heidi, the owner, has clearly built an exceptional team that is easy to work with and consistently delivers high-quality results. She is very hands-on and was a pleasure to communicate with throughout the project.  I especially want to highlight Jai, Joseph, and EV Granites. They all far exceeded my expectations. Jai, the project coordinator, was fantastic. She answered every question promptly, quickly arranged for a replacement part that was damaged during shipping, and stayed on top of every surprise that came up during demolition. She always provided clear options and kept the project moving smoothly. Joseph installed the cabinets at an impressive pace while maintaining exceptional quality. His attention to detail was outstanding. He even reinstalled a few cabinets (which meant redoing the work) to ensure everything was perfectly level. The final result speaks for itself. EV Granites did an amazing job with the countertop. They measured everything with precision, created perfect templates, and made excellent use of every inch of the granite slabs. They were friendly, answered all my questions, and worked efficiently to get the project completed quickly. The entire project was wrapped up in just a couple of weeks, which completely surprised me. I had been worried because similar projects often take months. When Heidi and Jai first shared the timeline, I was skeptical (as contractors often overpromise), but Pure Cabinets did the opposite. They beat their already aggressive timeline. It was a refreshing experience.  I wish I could find a general contractor with the same level of professionalism, reliability, and customer focus. This is an amazing company filled with nice people who truly put the customer at the center of everything they do. I couldn't be happier with the final result. The kitchen looks fantastic, and I'm already looking forward to working with Pure Cabinets again on projects at my other properties. Highly recommend this top-rated team!

    We want to thank Heidi and everyone involved for a successful kitchen installation. PURE's…read moreelectrician (Tim!), drywall crew, cabinetry supplier, cabinet installer (Isa & crew!) and countertop team made this space into the beauty you see in the photos. However, it was Heidi's design and diligence in keeping the project installation on schedule that made it all happen literally in one month! My husband and I were very "hands-on" and tried to anticipate problems. All potential issues were easily handled by PURE due to their experience and determination to give us functional space as quickly as possible. We are very pleased with the results and wish PURE CABINETS continued success in their future projects! Sent from my iPhone

    The Tailored Closet of North San Diego

    The Tailored Closet of North San Diego

    4.9
    (121 reviews)

    We hired Tailored Closets to design and install four closets in our small home in Clairemont, and…read morewere glad we did. We also met with two other local/national companies to back up our ultimate decision. One of those was easy to let go of - the person who visited our house had strange personal habits and felt comfortable sitting on our bed and brushing pencil eraser bits onto our pillows. The second one came really close, and it was a hard final decision. They offered a different approach than Tailored and there were strong points to both. In the end, the connection we made with the designer, Nick, and his willingness to dive into the challenge, won us over. With our input, he came up with really great custom concepts including an entryway closet that had a couple elements that they don't typically do. One was an area where mail could drop from the mail slot, and the other was slide out shoe trays. We still look at those and smile. The on-site installers were great. The lead installer Cassidy was our main point of contact and did a great job. We'd done some other renovation prior to the closets, and our expectations for communication were formed by those other contractors. He was respectful throughout the install, patient with our questions, and always let us know what to expect. Personally, I also appreciated the way he worked with the other installers, too. He looked like a good mentor for the others. Kudos to him and the rest of the team, Luis, Kevin and Ismael. I'll be surprised if Luis isn't in a leadership role there soon! The installation was so professionally done, with plumb walls and level shelves, that it revealed how unlevel our flooring is. When that left some gaps, the company recommended a solution to mask that without changing the original design. Cassidy came back out, assisted by Victor, and made those updates in just a few hours. Overall, this was a great experience, and we recommend the company.

    So excited to have my new closets! I used Tailored Closets at a previous house and it was great,…read moreand it was great again. It's a pleasure working with Dana figure out what I wanted. The installers were professional and did a great job. Looking forward to doing my garage!

    Smith Brothers Custom Cabinets Inc

    Smith Brothers Custom Cabinets Inc

    4.6
    (10 reviews)

    All I can say is wow! I recently had SmithBros do a mini closet revamp for me. I called and Ron and…read morehe talked me thru the process and I told him exactly what I was going for and he was able to give me some more ideas over the phone. He was very understanding of that fact that I was on a budget and explained that he can use some materials vs others that would reflect the price and quality. Being on a tight budget and super limited space, i wanted to get the most out of my super small closet as best as I could. After our phone call, I sent him a bunch of measurements and a few photos of the space and he was able to come up with this awesome custom shoe rack and closet cabinet for the room! I am beyond stoked on the finished product! It looks wayyyy better and I have much more space. The SmithBros were very respectful, professional, and understanding throughout the process and I would recommend and these guys to anyone in need! Checkout the photos I added, they also did some custom base and covered the screw holes after the photo was taken! Stoked!

    I don't write many reviews but felt compelled to do so here. I have been waiting to gut my old…read moreugly kitchen for 22 years and finally we were at a place to do so ... (unfortunately or fortunately started just at Covid19 outbreak) I had seen Ron Smith's work at one of my clients homes and took his information 5 years ago... I knew there was a reason i held onto it. I contacted Ron and he was very good about getting back to me and setting up a time to meet and hear what my dreams were. It just so happened he did a job down the street he year before... we loved that kitchen too. Ron & Oscar came and helped to bring the dream alive, a few changes due to structural needs and even a little push back but they were respectful and trusted my design. They started the work and were so respectful of getting the job done in a timely manner more importantly we had a huge leak spring in the house and had to delay, Ron and crew were so understanding and really patient, I know as a contractor any delay can cause havoc on other jobs. Oscar also had other jobs going much bigger than mine and never made us feel like we were not just as important. The overall work was stellar, truly these cabinets are just solid and great. Ron was so careful to add certain touches that were not necessary but just an added touch, really thankful for these little things that turned out to be a big thing. Ron always got back to me, even if a day later to say that he would have to get back to me later. I get it. WE would highly recommend them again, so down to earth, real craftsman. We plan on using them when we get to our Master Bath.

    Hanson-Smith Cabinetry

    Hanson-Smith Cabinetry

    5.0
    (9 reviews)
    $$

    Mark built all of our cabinets for our bathroom and kitchen remodel. He has LOTS of great options…read moreto choose from and is VERY patient and helpful when it come to making a decision. In addition, his attention to detail, integrity and honesty are UNMATCHED in this day and age! Our remodel was several years ago and just yesterday, he came out to help us resolve an issue we were having at no cost to us! We're so thankful we chose Mark and would gladly do it again!

    Mark Smith of Hanson-Smith Cabinetry is a delight to work with in every way! WOW!!! When we started…read moreour remodel journey, we had no intention of redoing our kitchen cabinets as we were trying to save money where we could. We were going to change the countertop and backsplash because we thought the cabinets the last owner put in were still in decent shape. Literally on the day we were moving out so the remodel could begin, I saw a piece of filler board in the corner of our kitchen that looked like it was detaching and I was able to just pick it right up and saw how worn our cabinetry actually was. Yikes!!! We realized then and there that we didn't want to put new quartzite countertops on the old cabinetry. I remembered my friend telling me about Mark and what a fantastic job he did on her kitchen remodel project. I immediately texted my friend to get Mark's phone number and called him asap. Mark answered the phone and took time right then and there to talk with us. With the clear goal of what was in our best interest, he went into detail on why we would be happier in the long run not putting beautiful new countertops on top of our old cabinetry and it got me to thinking that this was an opportunity to re-configure our kitchen, which turned out to be probably the favorite part of our entire remodel. We opened up part of the wall that separated our kitchen and dining room and the change is dramatic and such a real game-changer livability-wise for our space. Mark promptly got plans ready for us and even managed to squeeze us into his busy schedule for the production and installation so that we could move back in by a date that had already been pushed back numerous times due to our evolving additions to the work being done. Anyone who has been through a significant remodel knows that you just can't put a price on having a contractor care for your situation like Mark did for us. Additionally, I have environmental sensitivities and Mark took every care along the way to make sure he was using eco-friendly materials that would keep our space healthy. He used Rubio Monocoat oil (we went with Cotton White) to finish the cabinets at my request. My husband and I are over-the-top happy with the end result and grateful that Mark was so open to making cabinets that were not just beautiful to look at but also environmentally conscious. Mark is a complete joy to work with, has patience to infinity and beyond, and is extremely responsible. His prices are very reasonable and any challenge along the way (such as figuring out how to get both a recycling bin and a trash bin in our very small space for those two items) was an opportunity for Mark to figure out a solution. Never once did we feel like we were bothering him with all of our requests. Openness in our design was a bigger priority for my husband and me than storage, and Mark did everything he could to maximize our space and give us our dream kitchen. It's impossible to recommend Mark highly enough. If you want to work with someone who does gorgeous work, is incredibly dependable, gives you peace of mind and no stress, and will do everything he can to get your job done as quickly as possible, be sure to put Mark's phone number on speed dial for your next cabinetry project. We are loving our remodeled kitchen to infinity and beyond thanks to Mark and his amazing crew, Alex, Rey, and Joel!!

    The Countertop Company - countertopinstall - Updated July 2026

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