My spigot was very loose and I was worried that it could leak water. I called drain guys and got a prompt reply. Daniel showed up the same day and addressed my concern by recommending a solution. He is patient and professional. I am happy with the result. read more

The plumber that came to my house, Anthony McDaniel, was a consummate professional, and I can't remember the last service technician who was completely honest the way he was! My daughter had done a partial repair of our bathroom sink, but had a problem completing the work. He advised us what needed to be done to finish the job, and gave us other recommendations about a few other plumbing issues we were having. My daughter and I are both living on fixed incomes, and don't have much money to spare, so we try to do what we can as to minor repairs. Anthony was very kind, friendly, and humorous, making us very comfortable, and respected. I would call The Drain Guys in a heartbeat for anything plumbing related, and I see why they have such high ratings. I will recommend them to all of my friends! Thank you The Drain Guys, and thank you so much, Anthony!!!! read more

I had an amazing experience with this company! They were able to quickly get me scheduled to address my piping and pressure issues. Chris came to my house and was able to quickly assess the issue, provide honest guidance and explained every step, including making sure he had the allotted time to come back and finish the job. He returned to days later, went above and beyond with all of his work and made sure I was satisfied. He even went ahead and addressed another issue that I have been deciding on doing for a few years. I cannot recommend this company enough. I felt the cost was very fair and honest and Chris did an incredible job. read more

Professional and friendly service and fixed our issue - I thought the price was rather steep. Apparently it is $495 (standard flat rate) for a kitchen drain snake. I wish they had quoted a price if they had a standard one before they came because after waiting 12-4 for the tech (and him arriving at 5). He did call and let me know he was late and then again on his way. But, I was not about to turn him away after waiting all day just because it was so expensive. read more

A big shout-out to The Drain Guys! My kitchen sink was not draining properly and within 2 hours Chris was already fixing the problem. He was super professional and friendly and most important -- very experienced. These will definitely be my go-to-guys for any plumbing related issues. In fact, I had Chris check out my sump pump when he was at the house and I plan to have him replace that. read more

Good service. No complaints. Prompt service. Service person was on time. Did not have to wait long until the plumbing was repaired. The service person was courteous. read more

We used Yelp projects and got a couple responses within minutes. It was important to us to have a verified license plumber come assess our situation and fix it, so that's how we chose this company. Technician was responsive and timely and helped work with our schedule despite the 4-hour arrival window. Great repair and would choose them again. read more

These guys were great! Had an issue with my tankless water heater leaking and they diagnosed and replaced the faulty part. Excellent communication throughout the entire process. Highly recommend. read more

The Drain Guys treated us with a lot of care. They were willing to come out and find us a unit the same night. The tech that came out also explained the situation and work to be done thoroughly. Once we were ready to move forward they came and got the job done in the same day! Thanks guys! Will definitely recommend and ask for help next time again. read more

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We had a leak in a Saturday afternoon. We requested a quote from 5 people. Jay responded right away. Rich did a great job and continued to provide us guidance which helped us navigate related repairs with insurance. read more

Shoutout to Jay for his great responsiveness. Chris did a great job finding and fixing the problem, and was very pleasant to deal with.

I needed exterior drain line work. The technicians who performed the very hard work were excellent. "Seem to know well the adage- measure twice do once, measure once, due twice." They showed me via video camera the work as tin progressed. They cleaned up very well. I have peace of mind now about my exterior line. The company get knocked down a star for two reasons. First, the person who came out to do the inspection was high pressure. He was looking around at my other fixtures in the basement looking for other things to sell me. Second, is scheduling. I was told it would most likely be a one day job. The techs 15 minutes late to the 8-10 window. The job definitely took two days which led to hard feelings from my boss when I needed to take a second day off. Still I would recommend this company. read more

Came out cause my toilet wobbles and it's one of those fancy heavy European toilets. Pulled it, added some shims, and replaced the wax seal. They were very professional, on time, and cleaned up after themselves well. Would call them again if I needed any plumbing work again. read more

Chris from the Drain Guys is awesome. Had multiple people come out and quote. This was the only guy that gave me multiple options, without trying to upsell me. Answered tons of questions and super patient. And to top it off he did the work on the spot without having to schedule another trip. Worked hard, honest, and thorough. Definitely recommend! read more

They are the best; it was a major project as we need to install shower booth, and they are very detailed oriented and reasonable. Highly recommended. read more

5 star service! We contacted The Drain Guys and received a quote and scheduled an appointment very quickly. They showed up on time (on a snow day!) and completed the work without any issues. Parker and Jay were extremely professional and so helpful with all of our questions. Will definitely be repeat customers. I highly recommend them!!! read more

The Drain Guys are now my default plumber. I've had a recurring issue the past couple of years. I had two other visits -- each provided what turned out to be a temporary fix. Parker, the plumber who came to my house, walked me through everything they were doing and engaged me in the diagnosis / solution. I'm much more confident that we will finally solve this problem! So thank you for your friendly demeanor and willingness to involve me in the process. read more

This review is for a very sloppy sink installation (just look at the picture). Would not expect professional quality from this company. They sent a highly unqualified technician that not only didn't install the sink properly, she damaged the counter in trying to get the sink to fit, so now we have a warped sink that's not sealed properly and can lead to water damage. They did take $200 off the price when they saw how bad the work was, but that's not worth the horrible job and experience with this company, a few highlights: -they checked the new sink we bought and confirmed they can perform the sink installation and gave us a quote. -when they realized the sink doesn't fit during installation, they said they can cut the counter to make it fit. I guess it's my mistake to trust a highly rated licensed and insured company when they say they can do something. -the technician had to leave for other jobs that day (totally understandable) but came back at 7:30pm and worked until midnight. I appreciate the hard work but she obviously didn't know what she was doing. We did not feel safe to have someone working so late, and potentially raising a noise complaint from neighbors. -she came back the next day with an experienced technician to finish the job. He saw the shoddy work and gave us a $200 discount. There was a power issue for the garbage disposal and he advised we get an electrician to fix it first in case they need to cut drywall and will need a sink reinstallation again. -after we got the power issue fixed, I emailed him to see what they can do about the shoddy job. He responded quickly but put all the blame on us and said we need a specialist. I'm not going to waste time with this company again. Just trying to warn others. read more

The Drain Guys - Plumbing Near Me - Gaithersburg, Maryland

I called the drain guys yesterday (Saturday) and received an appointment for the next day (Sunday). Parker and Payton arrived during the front half of the appointment window. They were able to fix my clog issue in 5 minutes after I had had another plumber out here for two hours with no luck. They were efficient, communicative, helpful and really went above and beyond to make sure our issue was fixed and all our questions were answered. The pricing was fair and included a lot of tools I have found that other plumbers upcharge for. They even answered other questions unrelated to this issue. I will never have to search for a plumber again and we are so happy with the work they did. read more

I had the worse nightmare ahh homeowner can have. I heard my Main Water Line was leaking. WSSC as you can imagine was terrible and just turned my water off and told me good luck. I got several quotes and the Jay from the Drain Guys beat them all. They came the next day and replaced my MWL in one day and had me up and running by nighttime. WSSC had to come out and replace the curvestop because it was busted and they even had a leak on there own side. Rich and Nick stayed and helped me go back and forth with WSSC even though they didn't have too. I really appreciate them and can see why people go with the drain guys. They are very professional and Rich is extremely knowledgeable and explains his craft very well so others can understand what is going on and why they are doing what they are doing. If you have any plumbing needs make sure to look for these guys! Look forward to working with them in the future. read more

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Jay responded within in a couple minutes of the request I have placed on Yelp. The Drain Gays provided a VERY competitive proposal for the requested remodeling project - I have asked to relocate a kitchen sink drain pipe and install all the plumbing to prepare drain and water supply connections for washer and laundry tub in a new laundry room downstairs. Rich did all the requested work in a timely manner and cleaned and removed all debris from the work site after the work was done. I would use them and again for any plumbing needs, for sure! read more

Rich came over within about 12 hours of the request we placed on Yelp - on memorial day to boot! He diagnosed the problem quickly, went out a few times to make sure he got the exact right equipment that wouldn't break our pipes, and solved the problem in short order. For some reason we even got a discount for having the work done on memorial day. I would definitely use them again. read more

Excellent work. Quick and responsive. Good customer service. Would use them again for sure.

Excellent group to work with! We were having issues with our 20-some year old sewage grinder, which was installed by another company (the charges a lot and couldn't even pinpoint the original issues), called the E-One grinder. It was giving us lots of problems and the alarm kept setting off -- which if you've heard it, is quite alarming and loud for neighbors. Needless to say, the Drain Guys new exactly what the problem was and we ended up pulling this grinder and installing a top notch Liberty one to replace. Every time they came out they were on time, super communicative (especially appreciate the consistent email updates on timing -- never had to bug them or follow up which is rare to come by with contractors!), friendly, and fair-priced. Highly recommend them and would use them again!! read more

Highly recommend The Drain Guys, they were able to get me converted from a natural gas water heater to a hybrid within 2 days. They did excellent work and were very communicative. read more

Called the Drain Guys for plumbing issue. They have been great to work with and solved the problem quickly

Really disappointing experience. Was provided a 4 hour window, which is already pretty wide, but the plumber didn't arrive until 2 hours past this window. I understand things happen, but this is pretty disrespectful of my time taking off work to meet the guy. I was quoted a pretty steep price, but couldn't turn him away since I had already lost an entire day waiting. The plumber then had to leave for parts and arrived back with the wrong part and had to go back again. What should have been a 30 min fix took about 2 hours. Also beware they charge a 3% fee for credit cards, which is a little ridiculous when you're charging me hundreds of dollars. To top it all off, the plumber left a mess in the bathroom and trash in my yard. read more

I hired them to put a p trap and that was 2 weeks ago. The p trap is leaking and they cannot seem to stop it. I place a new cabinet under the sink that is now ruined. They are supposed to come back out for the 5th time to fix it so I will update this if it is fixed. So an update on this: The person who came to fix what they did came back and was unable to fix the problem. The p trap still leaks and now my cabinet is ruined. Called to ask them about it and person "owner" said they can come fix it for an additional $285 which was the original cost. When asked why additional can't for what they did wrong was told because you left a bad review. In the end he said "take it of leave it" just in case you are considering them I say "leave it". Not worth the shadyness of a company. read more

Very prompt, but definitely ripped me off. Charged me $800 to unclog a simple drain. Will not recommend to anyone.

My hot water heater started leaking, put a request for quote through Yelp and The Drain Guys responded very quickly. Asked how soon they could come out, and their turn around time was really fast (especially since it's a holiday weekend). New water heater was installed quickly and economically. I would highly recommend The Drain Guys! read more

The Drain Guys - Plumbing Near Me - Gaithersburg, Maryland

The Drain guys are the best. I'm a first time homebuyer and my water heater was leaking. I was able to call Jay and get someone in the next day. Rich was very helpful and efficient when diagnosing the issue and installing the water heater. He was able to do it the same day and he walked me through the entire process. He made sure he cleaned up any mess from his work and even tightened my faucet. He answered every question I had as well, which was helpful for me. I found the company on Yelp and have had nothing but a great experience. They are prompt, reasonably priced, professional, and makes sure the job is complete before. I highly recommend them for any plumbing needs, you will not be disappointed. read more

Our bathtub drain lever got broken, and we called The Drain Guys for help. They looked at the drain lever, and said they can try to fix it for $315, but don't guarantee the results. They asked us to sign a paper that we will pay for the attempt, even if it is unsuccessful. The "attempt" lasted less than 5 minutes, they said there is nothing they can do and asked us for the full price! I think it's highly unprofessional, given how long it took them to actually understand if they could fix it or not. They even didn't try to make a temporary fix, like closing the drain lever hole, instead they said we could do it ourselves. I would not recommend using their services to anyone. read more

The Drain Guys (Jay in particular) was ready to answer a plumbing emergency at a very short notice for my house in Martinsburg, WV (which is out of their typical service area). I want to give them props and credit where it's absolutely due here. Any other plumber outside that area would've been very hesitant to be willing to take on a job at short-notice. I would highly recommend if you have an urgent plumbing emergency. read more

They don't care about getting your business. Initially super responsive. Placed an inquiry for an estimate and they got me in the next day 1-5 pm. That's a pretty wide window. I get a text shortly after 1 saying they were 'a little backed up' and would be in touch 'shortly' to update me. Fast forward to hour 3.5 of their 4 hour window and I have to reach out asking for an update. It's only then that 'a little behind' translates to 6:30 pm. No thanks. The tech didn't seem too torn up by my cancel judging by his reply. read more

The Drain Guys - My conversation with the tech over 4 hours of waiting. - Plumbing Near Me - Gaithersburg, Maryland

Another good experience with the Drain Guys. We moved a cold water pipe in the basement to another exterior wall and put in a new spigot. Excellent quality and service at a fair price, read more

The Drain Guys - New pipe for exterior spigot - Plumbing Near Me - Gaithersburg, Maryland

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Very responsive! I got a message within minutes and a crew out to help with my broken toilet the next day! Rich and Nick were professional and friendly! Not sure the going rate for toilet repairs, but the cost seemed pretty reasonable to me! read more

They helped at with a broken faucet at my house. The faucet was leaking and had a very low flow. I called The Drain Guys and scheduled for them to come out and fix it. They let me pick the day and time which was nice. The technician fixed the problem quickly and it's worked since. Good company to work with. read more

Seems like the type of place where employees are paid commission based on what they sell, not if they do a good job. Someone came out and quoted me $600 to replace a toilet without evening opening the lid of the tank. I went to Home Depot and bought a $15 enzyme treatment that cleared the clog. read more

Came immediately when our main line backed up. Rich explained everything patiently and was effective in fixing the issue within an hour. He also did a camera investigation and wrote up a report that he shared with DC water, showing the issue was on the side of the city. Overall fixed the issue and price was better than what others quoted as well read more

Rich did a fantastic job. His finished work was as perfect as humanly possible and far exceeded my expectations. Higthly recommended