Alright hear me out. I reserved a rental cargo van and had several issues with this place when rescheduling my original reservation. The day I went to pick it up, they said they messed up my reservation and only had one cargo van that was already reserved for someone else. I wasn't obviously upset, but the employee "Brian" said he would make it work. When I arrived, Brian made it super easy on me. Had my cargo van ready to go and to top that, he gave me a small discount to make up for the trouble. That's solid customer service! Thanks Brian for saving my reservation and my business. read more

We came in the store. I asked two people for help. One young lady told me to go to customer service. I explained to our needed help with someone lifting up the toilet. She told me to go to customer service instead of calling someone. I asked another young lady Gail if she could find someone to help me and she did she found Maggie, who was able to lift the toilet for me help me pick out a sink as well as a faucet I don't know who the manager is around here but customer service is definitely lacking. It baffles me that there's only two people in the store that knows how to deal with customers The only reason Home Depot is still in business is because the small places have been run out of business, which is very very sad and of course I did go to the smaller place before coming here cause they didn't have what I needed Heart breaking that accompanies so Bigg doesn't know how to train employees to work. They're on the clock to walk around. read more

This store is way understaffed. If you need help, it takes a long time to find someone. Today I needed to rent a tool and there was only one employee with a 45-minute line. This Home Depot is only 10 minutes from my house, but when I need to place a big order I drive to Pasadena (not Home Depot) instead. Last week I spent almost $5,000 there. read more

The Home Depot - 45 min in line for rent a tool - Hardware Stores Near Me - Burbank, California

Easy in and out to get stuff staff helpful and convenient location not super busy. Got my Xmas tree there too. Good value and nice read more

I love coming to Home Depot. This place is loaded with everything I didn't know I needed lol. I'm like a kid at the candy shop when it comes to the Garden Section. I bought these poinsettias plants on Black Friday for $1. Yes ladies a $1, the customer service is awesome and whoever you speak to will try to help you. I had someone running around trying to help me look for a Christmas wreath and she made sure she helped me. Thank you Home Depot Burbank your my favorite store. read more

Very disappointing experience. I reserved a moving van at this Home Depot location, but when I arrived, I was told I had to verify my ID through a third-party company (CLEAR). The system sent a verification code to a number I no longer have and would not allow me to update it. The staff said this wasn't the "first time" they'd seen this issue and offered no solution other than calling CLEAR. After being on hold for over an hour, I gave up, canceled my reservation, and went to U-Haul where I was in and out in 15 minutes. I will never attempt to rent a van from Home Depot again. read more

Walked into Home Depot with cash in my pocket and a clear mission: grab essential construction tools and bounce. Simple, right? Nope. Apparently, showing up ready to spend money makes you suspicious now. One employee straight-up reached into my cart and pulled out a tool I was buying, saying "I'll get in trouble if I don't." No context. No professionalism. Just weird vibes all around. I was polite, hit him with a "yes sir" and somehow that made me look fishier? Like, what's the logic here? Everything I grabbed was right there in the cart, in plain sight. I wasn't sneaking around... I was shopping like any normal customer. Acting like I'm up to something just because I'm buying tools? That's a fast way to push real customers out the door. Look, I came in with a good attitude and left shaking my head. Awkward, uncomfortable, and totally unnecessary. If that's how they treat paying customers, I'll gladly spend my money somewhere that knows the difference between a shopper and a shoplifter. read more

The Home Depot - receipt of things I was bying. - Hardware Stores Near Me - Burbank, California

The Home depot is my second home! I go here for all my tool purchases, gardening and home decor adventures as well as paint section which im also there alot. Since i refurbish furniture this is the best place to be so that I can get all I can to create a masterpiece. I went there recently and got about 30 bags of red wood mulch for the flower beds in my front yard and it wasnt expensive at all. Shop at the home depot for all of your household needs. The staff is super friendly and helpful and the value for what tools you needs doesn't break the bank! read more

I bought an A/C unit from here and the associate who sold it to me said I had 90 days to return the item--assuring me multiple times. However, when I went to return it they told me that it was a 7-day return policy. We were returning the unit on the 9th day. After much ado regarding the policy and the fact that the unit was never used/turned on etc. they offered store credit, which just wasn't going to work since we had ordered another unit the same day after we knew the other unit wouldn't fit our window sill. After speaking with managers etc. we got the refund. Just want to thank Aisha for helping us and hanging in there, she was a great associate who saved us hundreds. read more

Their team in the outside garden dept. are awesome. Knowledgeable, polite, and will even help you get the bigger plants and manure bags in to the truck. They also make clear that if the plant doesn't work out, that you can return it, or get a replacement, or something different. read more

We recently bought a new refrigerator on line and the whole process went extremely well! What really stood out was the guys who delivered and installed it. They were extremely courteous and knowledgeable. They did everything from start to finish without incident which is rare. So far so good :) read more

I signed up both of my daughters for the kids workshop. However when I got there at 9 am the girl told me she couldn't give me their kit because the kids weren't there . I told her they're sick at home couldn't bring them out to expose everyone around .. I told her I had signed up online showed her my confirmation.. Thank you for wasting my time and gas . Stop acting like you buy the supplies . I didn't see her name other wise I would of put it on here. This happened nov 29th 2025 at 9 am. Don't take your job so serious for some wooden scraps .. I had to explain to my kids they didn't give them to me . read more

I rented a pro paint sprayer this morning at 6 am and met with a really kind and knowledgeable employee, Raymond. But he NEEDS help!!! I'm not sure if any of his managers read these reviews, but even early in the morning on a Saturday, he needed someone to help take care of all the customers. It's not fair to have one person providing great customer service which takes time, get yelled out by others because they're impatient. You don't want to lose the good ones for a simple fix. read more

Home Depot is the go to place for home improvement and medium to large construction jobs! There are a wide selection of construction products that are easy to find. Home Depot offers competitive prices and a wide array of home improvement products at reasonable prices. read more

I was looking for a couple of specific outdoor plants that are a little gourmet and unfortunately not here today. There were lots of great plants and containers and seemed like everything is in bloom in May. Also they have a bulk item special - see photo. read more

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Update 5/9/24 I drive a bit further to visit this Home Depot to get Tim's help with Plumbing. He is a wealth of knowledge and has helped me when I thought we were going to have go to without water for the night due to a repair. I need to but the vent to attach a no-hub coupling to convert the drain to ABS. This is a large job that involves a lot of creative problem solving. The house being built in the late 40's. They did not have garbage disposers or dish washers back then. I have been able to do bathrooms and re pipe sections of our home to 1/2" Copper with Tim's help. The picture was taken with Tim and Luigi before closing when I was racing in to get last minute parts to start to cut pipe the next day. I am very happy to have people like Luigi and Tim who are more than willing to help with information about home repair. read more

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The service at this location is horrific. Zero help. Nobody knows anything. I was told three different things and left the store with nothing you guys suck. read more

This Home Depot has gone down in quality and customer service recently. The manager is very rude and does not "make things right" for the customer. Horrible service. Would not recommend. read more

85 word minimum but I only need a few. I would put 1 billion stars if I could. Thank you Kevin and Manny for the GREAT customer service.

There are many product options to choose from, although some are limited. I understand that not all products can be displayed due to space constraints, and additional items can be checked online, though some items may take a few weeks to arrive. The good thing is that you can return items within 90 days, and the return process is very easy and flexible. read more

Great customer serviced they're always good with color matching in the paint department.

I made the very large mistake of buying a bare root rose from these people. Not only did the plant come to me dead, but the box was crushed. There was no packing of any kind designed to keep the plant cushioned and protected in transit and neither was there any of the moist packing usually wrapped around the roots of a bare root rose. This critical packing is designed to make sure the plant does not dry out in transit, especially in the summer months when a plant can be stuck in a hot truck for hours awaiting delivery. The absolute lack of any effort to protect this plant in transit is infuriating. I would never order a live plant from them again and urge anyone else considering it to get a pad of paper and some crayons. Your drawing of a rose has a better chance of surviving than a live one purchased from Home Depot. read more

I had a great experience with Carla Miranda & Tanisha , They provided great amazing customer service & went above beyond to get the product I was looking for in which they didn't carry physically in store. They provide great value to the store & very informative on their products & services. read more

Why is there no one working here? Whenever I come, I am left to wait for over 20 mins for assistance and there is only one person ever who knows an isle. This is incredibly frustrating. read more

85 word requirement, but only need a few. I would put 1 billion stars if I could. Thank you Kevin for the GREAT customer service.

I'm reluctant to leave bad reviews, but I've had several bad experiences at this store, and had two of them TODAY. A couple months ago I ordered a workbench for curbside pick up. I waited for the notification that it was ready and when I received it I drove over to pick up the bench. After alerting them (via the app) that I was there, I waited 20 minutes in the pick up spot before I finally went inside to ask about my item. It was sitting inside and there was no one preparing to bring it out to me. Today, I searched the app to find out which local stores had the item I needed in stock, and was told that the Burbank store had 15! I only needed 4, so I drove over and went inside. I asked for help finding the item which I couldn't locate on the shelf, only to be told by a surly and dismissive worker that they did not have that item in stock. When I said "but your app says you have 15 at this store", he just said "I know". End of conversation, I guess. Later the same day I needed to pick up a tool so I ordered it (once again for curbside pick up, figuring the first fiasco was a glitch). After alerting the store that I was there for pick up, I waited in the pick up spot for 15 minutes before once again going inside to retrieve my item. There it was, sitting in a cubby, with no one having even begun the process of bringing it out to me. This store is broken. I advise you to find another hardware store. read more

DO NOT USE CURBSIDE PICKUP. You will be wasting your time. Waited 1/2 hr. No joy. Finally went inside. Employees were clueless. Similar experience a previous time. Otherwise a typical HD. The days of actually getting help at these stores are over. It use to be employees were informed and could give guidance on DIY projects. Not so much anymore, or they're not interested. I remember years back I could go to HD with a project in mind, find an employee with a background in the area I was addressing, and they'd always be so helpful, making suggestions. Like the time, naive me asked about getting new window screens made, and the guy totally showed me the correct tools and supplies to replace the screens and do the job myself! Or the employee who helped me figure out the materials I'd need to custom mount a commercial grade AC unit in some French windows. Yeah... no more. Double check whatever you buy that it hasn't been opened or is missing parts. Shelf stocking is a disaster. Best to do your research in advance, buy what you need and get in and out. read more

I purchased Rejuvenate wood floor restorer probably 3 months ago. When I went to use the product someone had placed holes in the sealer used the product and filled it with water. I went to return product and complain that staff should have checked product before refunding. I asked for a cash refund was denied not store policy! Well they clearly need to evaluate their return policy. The Person that returns an edited product more than likely got a cash refund. Horrible customer service! Not to mention I wasted time and gas to return product. I rate this experience a negative 10 ! read more

This is one of the cleaner, more organized Home Depot's iv been too. Usually has a lot of workers around so I don't have to chase someone down for questions. They basically have all the stuff you need and it's walking distance from my house so I can't complain read more

They had knowledgeable sales people who were ready to help, knew what they were talking about, and even cut a pvc pipe for me. Much better than the Home Depot where I live in NorCal. read more

Does anyone use Home Depot to keep their relationship alive? Exciting? Be for real...do you ever shop here to keep the romance alive? Well I do. I went online and saw a good price for a tow truck chain...then I got a bright idea looking at some caution tape and black and yellow duct tape. I checked out with PayPal and selected curbside at this location. It was ready in no time and the process was QUICK! Great job. Thank you for not taking too long cause I had immediate plans for my items ;-) read more

The Home Depot - Duct tape, Caution tape and Tow Truck Chain. Gotta keep the romance exciting. Keep the relationship alive - Hardware Stores Near Me - Burbank, California

I came to this Home Depot after a not so great experience at the Wilshire Los Angeles Home depot. Worlds apart difference in customer service. Everyone here is super friendly and make you feel like they go the extra mile to make your shopping experience a pleasant one. I wish I got the person name who helped me in the Paint section. He was amazing. I went here on September 5th around 2pm. Whoever he was please give him a raise he was there by himself. read more

The Home Depot - Hardware Stores Near Me - Burbank, California

Jose Mandoza is the man of the store , like no joke this guy need a promotion He is so curious and so much known about his job . Thanks a lot for his service , now days no one is doing that much . Thanks bro appreciate read more