This Home Depot stop was a great experience for us. We have been ignored in other Home Depots when we needed help (or there just wasn't anyone to assist us) but this experience was different. All friendly employees, quick help, attentive to our needs and I even lost my wallet there and panicked! Matt (I'm guessing a store employee) found it and Rochelle (manager) put it away safely. I can't be more thankful for the way that was handled as I was distraught thinking I would never find my wallet! I hope that this review gets acknowledged and that the people I mentioned gets recognition for their kind and helpful ways. It was worth the trip going out to Lansdale when we have Home Depots closer to our home. Thank you for employing great people! read more

I came to this location because it was near well actually in the same parking lot of world market. Parking: A private lot. Atmosphere: bright and some noise Service: the gentleman that assisted me was so helpful and I was able to get what I needed very quickly, which helps when you really don't know what you're looking for. Overall, I enjoyed this location. It was also clean and well organized. I definitely will be back. read more

The Home Depot - Entrance - Nurseries & Gardening Near Me - Lansdale, Pennsylvania

Trying to claim lifetime warranty on tools is like pulling teeth with these people; occasionally you'll get lucky and get someone who knows what they're doing. There's an older woman who looks at you as tho you're stealing & is unpleasant to interact with. read more

I had trouble with my delivery from FedEx and Home Depot took care of it right away. iI appreciate Home Depots customer service. Great Company to do business with read more

If looking for kitchen remodel - avoid Maria. She is rude and condescending. We headed over to Lowe's and had a much better and helpful experience. read more

Always helpful staff that says hello as you walk by, and they almost always know where everything is. It is a little expensive but you're going to get exactly what you were looking for if you're trying to make home renovations, doing DIY projects, or looking to get some new plants for your garden or home! read more

I've used this Home Depot for many years, slowly watched it slide down hill in quality and hoped for a turnaround but no more. For years it has been a joke about how hard it is to find help in any Home Depot but this one seems to have given up trying. Not only is it all but impossible to find help in the isles or on the paint counter but they've given up on check out and this is the final straw. Unless the garden center is open, and in the winter it is not, they do not have cashiers for check out. They expect everyone to do self-checkout. I was there today with a long line of people waiting as various people fumbled to check themselves out, instead of having it done quickly by experienced cashiers. When I asked one lady in a vest said 'we can help you if you need it' but clearly a lot of people needed help and nothing was moving along. Most places, most companies, view cashiers as a paid position. A skilled worker who is the face of the company to the public. But not here. Here Home Depot expects the public to do for free what most companies pay for. Let them wait. within a mile of this location there is a Loews and Ace hardware stores with cashiers and people willing to help. go use them until Home Depot realizes that for the money people are paying for some goods there, they need to have public cashiers- or start giving their customers paychecks to do what every other store about pays people for! read more

Sad. No cashiers!!! Asked for a cashier - she said she could help me check out. Did not ask for help - asked for a cashier. As long as they don't have cashiers - I no longer go there. read more

Brand new dishwasher dies after 4 days, Home Depot says you have to go through the manufacturer, they can't help me!!!! What a joke, stay away from this ripoff company!! read more

Beware ! Bought a jug of Pennzoil motor oil on Saturday 1/27/24 at Home Depot Warrington PA. . After filling my crankcase I discovered the container was filled with water . Apparently someone returned the container for a refund and it was returned to the shelf . Free oil change ! read more

I'll review the whole store but mostly want to review the vehicle rental. I doubt that I have much to say about Home Depot as a chain that hasn't already been said, so I won't get into that. This location has service that's a little above average for the chain. I've always found attentive employees, even though the store still has some of the annoying practices that seem to be chain-wide, like closing off aisles for restocking at peak shopping hours (really, HD... What's up with that?!). I've used this location for rentals of trucks/vans a number of times and for tools a couple of times. Renting things usually comes with a lot of hassle, and Home Depot does it with about as little hassle as I've seen. You can go in to rent a truck and if you walk in with your driver's license and insurance card, be driving away in a clean, properly functioning, fairly new F-250 in about ten minutes without weird headaches. It goes the same for cargo vans. They also have a variety of tools for special applications available to rent, including some large equipment... I can't go into every possible need, but check them out if you are need of something. read more

Picking up my order from purchasing it online, but the customer service at the pickup all had an attitude and none of them even helped us to put it in our car even after asking. read more

After stopping the Lowes down the street was out of the ceiling light we wanted, we went a few minutes down the road to this Home Depot. Admittedly, it has been years since I have been to this specific location but I was generally impressed. The ceiling lights were the first section upon arrival in the store, we found one easy enough for a great price, picked up a few light bulbs for it and a garage door opener and wr walked right up to a check out lane (despite how busy the store was) and we were on our way. The employees were helpful and kind, there is plenty of parking although the shopping center is consistently full and crowded. If you don't want to exit onto Horsham Road (Route 463, it is right turn only) you can exit onto the slightly less busy side entrance of North Wales Road, or go back behind the Home Depot where Frank's Theaters was and go onto Montgomery Glen Drive Road which is always less crowded. I would reccomend a stop, it seemed well stocked and will just might have what you are looking for. read more

Awful Employee in power tools. I simply needed the location of an item. As I approached the employee he jumped back and said "I must stand 6 feet away!" Enough is enough! Do better Home Depot. Take my business lowes read more

The Quick: they have everything! Love home Depot and like this location. You can get lost here it's so big so ask for help if you need, don't be shy. Yay to home improvements and crafting! read more

The service for order online and the promise delivery date and time is horrible. 1 star is just too generous to give. I paid $79 for delivery and we have deadlines to meet on the project. Still no delivery after 2 weeks so i had to cancel the order. Second occasion was the same thing. We order $5700 worth of items and only got partial delivery on promise date. The rest just another bs excuses for not delivering out items. I mean wtf can i do? We ask for explanations over the phone and they keep us on hold for 20 minutes or more. We decide to hang up because there is no one who can explain so it just a waste of time. These people really suck. Now i know why theres so many bad reviews on here. read more

Don't try to use your veterans discount here. Phone # doesn't work . If you register on the app it's so glitchy in the store and most times it takes so long to refresh it with every sale it's not worth the time or effort. On top of that it is annoying to the people behind you! read more

My husband and I were at the Montgomeryville, Pa. store yesterday. We have been remodeling our home for the past year, one room at a time. To date, we have spent over $15,000. at this Home Depot Store. Yesterday we visited to order a small counter for our powder room we want to match the countertop we used in the kitchen. I saw a young man in the department, He was NOT busy at all. merely holding his head in his hand, When I said to him you have a few minutes to help us order a countertop for our powder room? He gave a very disturbing look and clearly did not want to wait on us. After that, I had to show him that you had the counter on display, as he didn't think it was available! We had our measurements and pictures to make it very easy to order our little counter. After asking our name and phone number 3 times, and losing the computer pages he needed to start and complete our order. He looked at us and said the order is only 778.00 You must spend $950.00 regardless. I truly believe he thought we would say forget it and walk away. I replied gouge much! So I added a sink, and labor to attach the fixtures, which we purchased last night. Finally, the bill came to over $1100.00. As we left we said to each other if it wasn't the fact that we wanted to match the counter in the kitchen we would have purchased from another store. Having spent a ton of time and a ton of money we planned to use Home Depot to complete all our remodeling. I really felt we were not appreciated as the great customers that we are, and felt he was incredibly rude With the economy as bad as it is, I would think that every customer every time would be greeted as though you were happy to see them. Regards, Robert and Carol Folger read more

Would not accept a return in an unopened package for a product they stock and sell currently. Had no receipt as it was a gift but store credit was denied by a 3rd party service they use. Complained, customer service and manager unsupportive and arrogant in general. What happened to their stellar returns policy?? read more

The salesperson, Tom, in the major appliance department literally ignored me and treated me like I was invisible when a couple walked up to him and asked about a washer. He totally forgot that he was supposed to show me a freezer on the floor and just stayed at the computer discussing the washer choices and showing them info on the computer. I walked away and found a similar freezer myself. Walked back. Continued to be ignored. I purposely stayed about 10 minutes listening to their conversation and being ignored. I left them and continued to browsing and thinking that he would catch up with me. Hell, no! Upon returning, he continued talking to the couple who obviously saw I was there first but didn't mind ignoring me either. I finally started to leave the department and walked down the aisle at which time he yelled my name and said, " where are you going"? I said I'm leaving. You left me! I walked out and bought a freezer at Kieffers. I won't bother reporting my experience to the store. I doubt they'll even care. read more

This Home Depot is.. well ..what you would expect. Sad to see many of the veteran employees get fired, so they can bring in cheaper staff, lotta college kids, etc. Its just not the same now that my man Austin is gone! Further, the customer service can be downright atrocious. In recent years I spent tens of thousands of dollars in your store. Until that fateful night when I was there just prior to closing time, and I purchased $125 worth of plywood. I needed help loading the 4x8 sheets into my truck, as I had hurt my back and was in a considerable amount of pain, making it very difficult to load by myself. I asked for help and the gentleman working there told me he would be out to help me, so I waited and waited and waited. He just stood there inside by the commercial check out register acting like he was waiting on something. He wasn't even the register clerk... He could have stepped outside for a quick minute to help me load, he obviously did not want to. I didn't have all nite to wait. If Austin had been there, he would have helped me and went back inside to finish his business shutting down for the night. I got an "I don't care about you" attitude and so I was forced to load it by myself. Not cool.. and this really irritated me, especially with my back. Just so you know Home Depot, after that night I made a point to go across the highway to Lowes and they've been getting my business ever since. They are more than happy to help load anytime. Often they will have two or three guys loading up my truck. Lowes got the rest of my business for our apt renovations and bathroom installs. I would guess easily around $15K worth of business, maybe 20. Also you are a real pain in the butt when it comes to Veteran discount.. you were offering it..then u werent..now you are.. blah. Will be going to Lowes.. read more

I am a frequent shopper at this establishment. The staff is always courteous and has taken the time to explain things to me. The one thing I also love about this store is that NOBODY is trying to sell me stuff. read more

I was shocked to discover that my local Home Depot had no reviews as of yesterday's trip for cheap Christmas lights. Its a mob scene most Saturdays, and judging by the amount of steel toes and hard hats; popular with the local contractor base. I felt obligated to weigh in. I'm a regular here in the garden center, preferring it strongly to its nearby competitor on the basis of stronger customer service and healthier plants. Mulch is loaded into my trunk, organic compost and potting soil available with regularity and any other home improvement need is taken care of speedily. As a less-than-handy individual who has had to resort to making dishwasher noises and bringing broken bits of things for diagnostic assessment, I award extra points to their staff for not treating me like an idiot. I'm also a huge fan of the free popcorn that sometimes shows up on Saturdays. That popcorn has saved me more toddler meltdowns than I care to admit. read more

Finding an associate to help you is like capturing a leprechaun. They're so rare and they possess great wealth but it sometimes feels like they're watching me and hiding behind the big boxes or tools. So going in you have to have the mentality of a lion. If you're like me and have no clue on anything that doesn't include a keyboard and mouse, you're going to need a guide to assist you through your home improvement needs. And you have to hunt one of these guys down. Train your eyes to spot the orange aprons from between aisles, behind the gardening section, inside appliances. And lock on to them. Don't let anything or anyone get in your way. Go straight towards them as the crows flies. No time to walk around display towers, random shopping carts, others who are seeking help. And if you're like me and well trained, then you'll see one of these guys, lock on, and while you're briskly walking towards them (you don't want to run and scare them away, remember they're your prey), you'll also be scanning for other lions in the area. But you have to beat them to goal. Otherwise, game over. You might as well leave the store, get in your car, and come again another day. Parking: Large lot Wait: There is no such thing as waiting for help read more

I don't know why it's taken me so long to post a review for my FAH-vorite Home Depot. I can't believe that their rating isn't higher. I've done a lot of DIY projects, so I practically live there. No matter which dept I've been to, I can always count on superb customer service and extremely helpful sales associates. The employees are always friendly with me and they've often gone the extra mile to help cut my materials. They don't collect any commissions on their sales, so there's no high pressure games when buying big ticket items like appliances. They'll help you even if you end up somewhere else, and they'll even price match whenever they can. Lowes is just down the road, but it such a VASTLY different experience! No one greets me at Lowes, and no one offers to help me. I once shopped at HH Gregg for appliances to check out the competition.The sales staff there were so nice in the beginning, but became nasty when I chose a product from another retailer. I know that all Home Depot stores are not equal, and unfortunately, I've never found another Home Depot store that provides such a high a level of customer service as this Lansdale/Montgomeryville location. But I can say that I love this place! read more

Pros: clean bathrooms (upgraded tiled and everything); helpful employees; decent selection; emailed receipts; etc. what's not to love? Prices are fairly decent - you might save a dollar or two at Walmart, but there are also likely quality issues. Be careful of rebates - I've had one for $40 kicked back with a "no" months after I bought the paint, which meant that I totally overpaid. But that's the store's issue in general and not related to this specific store. read more

Zero stars should be an option to leave a review. Not every company or organization deserves even one star. Speaking of which, this Home Depot located on Horsham Rd in Lansdale/Montgomeryville, Pennsylvania. ABSOLUTELY THE WORST store I've ever shopped in! The staff are a bunch of rude, condescending, liars and thieves. Their motto should be "Pass the Buck!" They attempted to keep my installation fee despite the fact that their hired "contractors" neglected to show up (on a few different occasions) to do my blind installation! After purchasing and scheduling a blind installation back in September, it took almost three weeks before someone even came to do the initial measurements. Afterwards, these two different individuals cancelled and no-showed me a few times over the next three weeks until eventually I was done with the run around and called Customer Care to get assistance or resolution. I spoke with Dejuana who said they'd refund the money, but of course that never happened. Fast forward, now TWO MONTHS later. I finally had to return the blind and demand a full refund...which took them well over an hour and three staff including the Assistant Manager to figure out how to do it! During this unpleasant visit the manager called Andre to the register to help figure out how to process the return. Andre was EXTREMELY rude and very patronizing when he spoke to me and even asked if he could check my phone to see if a refund had posted to my bank account!! All the while he had a goofy smirk on his face while telling me that a refund would show in green and not black...SERIOUSLY?! I'm a 23 year proud Navy veteran and even my youngest Sailor knows that behavior like that would never be tolerated. Andre, I'm sorry if you dislike your job but at least you have one. I know some veterans that are having a hard time right now finding employment. I bet you've never served your country! Enjoy that PHD in Unprofessionalism buddy you must've put in a lot of study hours to earn that degree! Bottomline: This store operates with a bargain basement theme and a flea market mentality. There's a high rate of turnover in staff and customer service is almost non-existent. Thank you Lowes for helping me and I look forward to visiting your store again. read more

Came to get paint and sat there waiting at the painting counter while the guy stood there at the register not acknowledging us at all. He was trying to scan something but never at one point would speak to us. After a long wait we finally got up and left and even as we walked away nothing. Will be heading to Lowe's read more

Horrible customer service! After spending more than $20,000 in the past year on a kitchen renovation, Home Depot is telling us to shove it! Using our Home Depot credit card, we purchased a full appliance package for our kitchen, but the range is such poor quality, has been serviced (and the service company said that there is no long term fix for this issue). Per the policy posted online: "Most new, unopened merchandise sold by The Home Depot can be returned within 90 days of purchase, unless noted in our Return Policy Exceptions. If your purchase was made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account, you have 365 days from date of purchase to receive a full refund." This policy is also posted all over the store and nowhere in the small print does it say that appliances are not included. And yet, when calling the store to try to arrange a return, the manager pretty much laughed at us, told us that the policy is irrelevant, and we're out of luck. Will never deal with this store again, and will make sure that everyone knows why! read more

DO NOT have Home Depot install any appliances. The installers are unqualified to barely deliver appliance and recently most can't speak English. We bought a dishwasher and paid for installation. The dishwasher was not properly installed. The manufacturer came out and said it was not installed properly. The front is 2 inches higher than the back. Home Depot will not come out to install the unit correctly. I cannot get any help from Home Depot. Do not buy any appliances from Home Depot. read more

If I could give 4.5 stars I would. While no store is perfect, this one does everything I ever expected. Friendly employees that also know what they're talking about make shopping here a pleasure. Not once have I been let down here when it came to CS. Have had a couple issues with quality, but then that might be the norm for the items I was working with.. read more

My girlfriend and I went to this Home Depot on a Thursday night to return a toilet with a defective tank. When we arrived there were two employees at the return area at the same register. It seems that they had to get money back for the customer they were serving and didn't have enough cash in the register. One employee left to get the cash and the other waited at the register. The employee at the register just stood there the entire time, no explanation, nothing. 5 minutes go by, still waiting. 10 minutes, 15 minutes, 20 minutes....after nearly 25 minutes the other employee returns and gives the customer his money then proceeds to open up another register in order to have two registers take care of the dozen customers now waiting in the return line. Why they didn't just open another register in the first place and let the returns continue while the other employee retrieved the cash is baffling. It took nearly half an hour before our return was completed and we were third in line. My girlfriend took a walk through he store to attempt to find a manager and see if they could get another employee to do returns while I waited in line. The employee she spoke to was named Vince. He was very condescending and told her "You know there is a pandemic....we don't have enough employees...you know if this was 2019 things might be different, but it is 2020 and there is a pandemic. I might be able to find a manager, but with the pandemic I can't be sure." What a smart ass. I can say I will never go to this or any other Home Depot again. read more

I have been meaning to write this review for a while now. Whenever I go into this store and need help in mill work I have Dan help me. He absolutely knows his stuff! He also has a great attitude and is very happy doing his job. Thanks for all your help Dan. read more

I had to pick up a car battery and other things for our house the other day and this was the cleanest Home Depot I'd ever been in! I used the website to find the exact aisle and bin where the stuff I wanted was located, it was much easier than I remember! read more

DO NOT HAVE HOME DEPOT INSTALL YOUR APPLIANCES!!! I have rental property and TWO times I had delivery people bring 2 appliances - dishwasher and a fridge. They told me they could not install the dishwasher (not enough hoses and parts in the order - but I was charged for it) and the refrigerator was damaged! I was irate. The delivery guy told me there was not enough hoses to replace the dishwasher but it was a simple replacement and I did order the hoses at the store. He then also said I did not pay for hauling the old appliances. I said yes I did pay but he said he did not have it on his paperwork and that he is taking back the appliances. He also complained that he was retiring in one month and that he couldn't wait. Sorry buddy, not my problem! I said take the appliance back, I don't want this hassle! I then called customer service to be given a credit, and they still have not done it. I attempted to go to another store and try again. Tonight they delivered the dishwasher and said I would have to get a plumber! I told them to leave the 2 appliances (the other was a refrigerator) which I was told I had to have a handyman remove 2 doors to get the fridge into the apartment. Isn't that what is part of installation???? I told them to leave the 2 appliances - now I have leverage to fight! Now I have to hire a plumber and a handyman.....so much for the god darn discount! I am sooooo done with Home Depot!!!!!!!!!!!!!!!!! read more

Going to this Home Depot was a waste of time. I was looking first for shelf brackets - only a handful of options available. Next I went to the lumber section to see if I could at least get wood for shelves. In the middle of the afternoon on Sunday, nearly every aisle in the lumber section was blocked from end-to-end so employees could stock lumber. I'm pretty sure they could have picked a more convenient time than the middle of the day on a weekend to inconvenience their shoppers. One aisle was open - the one with wooden dowels, which I also needed. I was looking for 54" length to make curtain rods and they only stock up to 48" length (despite stocking other pieces of lumber over 10+ feet long). So, three items on my list, 0 available at Home Depot. Not to mention that the handful of employees working in the blocked off lumber aisles never once asked if I needed help or something in one of those aisles, despite watching me circle the area and peek down the aisles. Solution: go across the highway to Lowe's. I went home with everything on my list (and there were far more options than the measly selection at Home Depot). read more

I have always love to shop here . My only complaint is some of the staff treats you according to your skin colour. It's not a one time thing. I do wish someone in authority reads this and address this sort of behaviour. For a company that size you wouldn't think they would. I will be happy to provide more info about my many encounters. read more

Really disgusted with the way a manager handled miscommunication between an associate and I. They absolutely lost a sale and customer. Hello LOWES! read more

This place is always out of stock and it is extreamly out of date and dirty. The carpet displays are broken and disorganized. There is stuff on shelves that stick out for miles, looks like something will fall from the racks at anytime. Cant reach certain things. The whole place just gives me the creeps. They need to tear the whole place down and remodel, its horrendous. The Lowe's across the street isn't any better. There is a new Lowe's on Forty Foot Rd that is VERY nice and updated. They have everything in order. Anyone who compares customer service between the two places is being absurd and spiteful. They are both the same monster. They either have terrible or excellent customer service at any given time. It's all a matter of who you run into. As for cleanliness, stock, organization and layout, stay away from this place, its AWFUL. read more

One of the best Home Depot's. Staff seem better trained than most. Customer Support Desk staff are very good.