We had a wonderful evening at the Palm. Our server Mike S was attentive and engaging and made us feel special. Our bartender Victor mixed the perfect cocktails. The food was on par with our expectations. My porterhouse was perfectly cooked and the king crab risotto side was more than enough of a meal for my wife who was delighted. We are looking forward to a return visit in the near future. read more

What a beautiful restaurant! Located in the bottom floor of the hotel, The Palm is newly renovated and it shows. The restaurant is open to the hotel lobby which gives it a great atmosphere and feels expansive. The service here was great. Everyone was attentive and took care of us quickly. Water glasses were kept full and we were checked on regularly without it being disruptive. A man came after our meal to squeeze fresh lemon juice on our hands to clean them, which was a weird touch but I liked it. We ordered the filet and ribeye with lobster, and garlic mashed potatoes, mushrooms, and brussel sprouts to share. My steak was delicious, cooked perfectly and came with the selected chimichurri sauce side. The chimichurri was heavy on the acid but very good. All the sides were good, but I need to sing the gospel of the mushrooms. They were AMAZING. They were cooked in balsamic but were so complex and had great flavor, I couldn't get enough of them. We also shared creme brulee for dessert and it was perfect. The Palm, while pricey, was delicious and worthy of a splurge. read more

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This review was specifically for the in-room dining food at the Swissotel. The breakfast food was okay. The coffee was really good! read more

The Palm - Chicago - Steakhouses Near Me - Chicago, Illinois

The food was fantastic and the service was even better. If you are looking for a nice dinner in the downtown Chicago area, I highly recommend. Ask for Luis, he was an excellent server and set a new standard for us! read more

The Palm - Chicago - Chicken Parmesan, 8 oz fillet -- Oscar style, garlic herb mashed potatoes, French fries - Steakhouses Near Me - Chicago, Illinois

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Crab risotto -- very under cooked. Rice too hard to chew and found several crab shells in the rice. Filet mignon -- flavorless, very raw inside despite asking for medium. All in all a disappointing Christmas Eve lunch for the price. read more

The Palm - Chicago - Steakhouses Near Me - Chicago, Illinois

Imagine if you are making a reservation based on their lobster special, they advertised. Imagine making a reservation on the last night of the special they advertised. Imagine being excited about going and enjoying a lobster dinner. Now face reality: We check in at the front desk by a man who was less then hospitable and matter of factly said: Sorry we don't have any more lobster left but let me check with the chef. On return, his response was simple: "NOPE, we don't have any, sorry". I can't help but wonder: why advertise for something you don't have, imagine having the person responsible for ordering enough for an advertised special, doesn't. Does he/she get fired, reprimanded for a poor job performance. The maître d'hotel didn't even try and save the reservation by offering us a drink, a discount or a humble apology. We just left and he said nothing. I certainly remember the days The Palm was the place to go for fine dining. Now you are lucky if they have an advertised special and being treated as if you were nothing more than a bother to them. It's no wonder restaurants are closing all over, it's not for lack of customers, it's the lack of appreciation for the customer. read more

Cliffs Notes: Food- Delicious; Service - 5 Stars; Ambiance - Good and made even more entertaining/fun by the hotel bar; People - The Best!; Happy Hour - AWESOME and 7 Days a Week! What to try: Baked Goat Cheese, Burger, a steak (obviously), and the NY style cheesecake. It's The Palm so you're pretty much guaranteed delicious food, great steaks, and quality service. But this location understands what makes a place stand out from "just another steak house" is it's people, and when it comes to people The Palm Chicago has knocked it out of the park! I'm traveling for work so I popped in for dinner for one at the bar on Thursday. When I left I had a new friend in Chicago, knew 2 bartenders, multiple servers, a food runner, and the manager by name all thanks to Kurt (the manager). It's Saturday and I popped back in for Happy Hour (YES you read that right Happy Hour on Saturday! They have Happy Hour 7 days a week 4PM - 7PM), and the bartender, server, and manager I met all knew exactly who I was and welcomed me back just like I'd been a regular for years. I will 100% be back! I was also here earlier in December for a large group business lunch. Their lunch menu is fantastic and the service was perfection. read more

Food was marginal and way over-priced, 2*. Agreed to accept $80 in coupons from Amtrak, then manager denied when bill came. Bait-and-switch scam with hotel. Definitely avoid this restaurant, deceptive business practices, and there are much better places to eat in Chicago. read more

The food was really great. The service was not. The bartender was very slow and his bedside manner was awful. He was shutting down customers constantly saying "he was with someone else." Not me, but lots of other customers. After dinner I asked for a dessert menu. I sat for 20 minutes at the bar with no drink or food, waiting to get his attention to order dessert. Just a slow agonizing process. But the food was definitely good! read more

Disappointing - Bar staff provided excellent service and was attentive the entire meal. Steak was overcooked on top, dry zero juice, inedible, ordered steak sauce, was refrigerator temp. Gnocchi was lukewarm. Manager stopped by to see how meal was, when I let him know honest opinion it was dismissed, said he would talk to the chef. All the excuses, zero ownership, no responsibility. Have eaten at other Palm restaurants, this doesn't match up. Would not return based on the meal quality and the response by management to less the optimal experience. read more

I think that The Palm has the best lobster in Chicago. It's pricey, but absolutely delicious. For a splurge night it's up there for me.

Holy smokes, I can't believe I have been frequenting this Palm Restaurant in the Swissotel for all the time I have lived in this neighborhood and have not yet written a review. I was slightly befuddled by the business listing pages on Yelp for this establishment, as it appears there are two listings (The Palm Chicago and The Palm--Renovated--which directed me to a listing with only 27 reviews). I have not been to other Palm locations and am happy that Chicago can boast an outpost of this storied steakhouse. Last year the restaurant completed a renovation, closing on January 1, 2018 and reopening to the public in the spring. I frequent the bar, and am keen on the impeccable service offered (Mike is one of my favorite bartenders, but everyone behind the bar is uniformly stellar). I do miss the fact that this location no longer offers the weekday prime bites (discounted appetizers as well as more substantial menu items served at the bar during happy hour), although I was pleased that the server behind the bar obliged me with a single crab cake, instead of the dinner entree portion, during my latest visit. I was surprised to see this change, as several of the comparable spots around the area offer very competitive happy hour deals. I will give the Palm kudos for its interior refresh and for remaining a classy dining destination for visitors and neighborhood residents alike, but I entreat this location to please bring back its Prime Bites offerings. read more

My boyfriend and I are in town for business, so we decided to treat ourselves to a nice dinner before both our big event coming up in the next few days. But how I wish we didn't go to this restaurant and waste our nice dinner date there. Not to mention our money. My boyfriend got the NY steak, which was delicious. And that's what the two stars is for. Otherwise, it would have for sure only gotten one star from me since everything else was bad. I got the pasta and at best, I'd say it was okay. At worst, it was bland and tasted as if it had been sitting out for a while. Our server was also super pushy and kept trying to get us to order more things. Still tipped him 20%. But very grudgingly because he was really annoying. Ambiance was meh... nothing special that we couldn't have gotten from any other nice restaurant we would have gone to. Overall, I'd say skip the Palm and go somewhere better if you're in the mood for a delicious, fancy dinner. The mediocre Yelp reviews should have stopped us from going too, but we picked convenience of distance and decided to take a gamble. Turned out, it wasn't a good one. read more

Went for an early lunch. we were seated immediately, served quickly and food came out even quicker. The server was amazing. Everything we had was delicious. We ordered the calamari, shrimp, chicken parm, and wagu burger. The portions are large and we would return . read more

Was not at all impressed by the food. "Gigi" salad was iceberg lettuce, various other tidbits and an invisible tasteless salad dressing. Not worth $18.00. My companion found her steak salad also made with iceberg lettuce and a tasteless salad dressing. Nothing would ever make me return to this restaurant. Can they please use a better mix of greens. read more

We came here for a *quick* meal during a conference being held at the Swissotel Hotel. I was with a small group of three other people dining around 2:00 pm. A few of us came with luggage, and they very conveniently have a storage space for all baggage so you don't have to bring it to the table, nice touch. I was hungry but struggled a little bit with their menu and what I was looking for exactly. I was hoping to see an express lunch with a soup and half sandwich or salad but didn't see anything like that on the menu. They did have a "Power Lunch," but it was three courses including dessett and more than I wanted. I settled on their special soup, a tomato bisque. It was good, not quite creamy enough, but good. Then for my meal, I enjoyed a simple Caesar salad. My salad was good and perfectly dressed. To keep my cost down, I skipped the grilled chicken I would have loved to add to this salad. Now I know I was eating at The Palm, and prices were high, but I expected a little more for a lunchtime meal. Service was good, but the food was a bit slow to come out, and since only had limited time to eat, we wanted to eat as quickly as possible. read more

I came here and ordered the salad. It was OK. I got the watermelon and buratta salad. The watermelon was perfect, but I have to say that for $17, the quantity was sorely lacking. But I was grateful for the experience. The dressing was a little sweet for my taste. But I got to eat, without leaving the hotel so...success!!! But next time, I'll do some research so that I can go somewhere satisfying. I doubt that I'll eat there again. read more

We had dinner at the Palm tonight and it was wonderful. Very expensive but I think worth the price. Our servers name was Luis and he was great. I had the lobster and it was very good as expected. I haven't been to the Palm restaurant for quite a while but I hope to return very soon. Food,service and ambiance were the best read more

A group of 10 people met in the enclosed patio section for dinner, drinks, and discussion. The wait staff was very nice and accommodating. The venue was nice for our discussion, which was the primary purpose of the gathering. While music was playing, it was not too loud. There were viable food and drink selections for each person. The drinks were good and the wine list was fine. The steaks were good and appropriately cooked. I reserve 5 stars for restaurants that do something special. read more

My visit was less than desirable, service was beyond bad. I was dining alone so I decided on just taking a spot at a high top in the bar area rather than a table in the dining room. I was seated 10-15 minutes before anyone came to take a drink order. Then waited at least another 10 minutes for that drink. At that time I placed my food order. About 15 minutes later my drink was empty but nobody stopped by to ask if I would like another drink. 5-10 more minutes went by and my food arrived, I asked the person who brought me my food for another drink. Another 10-15 plus minutes passes and still no drink, I finished my food and then they finally brought me my second cocktail probably 5 minutes after my food was gone. I refused the cocktail and simply asked for my check. The manager actually comped my entire meal which was a nice gesture but I'd have rather paid full price and received better service and been able to relax and enjoy my dinner. Manager did make a snide comment about "sorry for being busy" so I took a photo of the bar area, does that look very busy to you? Other tidbits, my waitress said she would bring me out some fresh bread...it never came. I had at least 3 different people wait on me, I never saw my original waitress after I placed my food order, it was like I didn't exist and I was an afterthought. Food quality was 4-stars but service was 1-Star, very disappointing I will not be returning. read more

The Palm - Chicago - Steakhouses Near Me - Chicago, Illinois

first time there.. great location right inside the hotel.. parking is not so good over there.. good customer service... drinks were ok... the sea bass and mashed potato was good.. not a fan of the oysters rockefeller was not good.. the shrimps were so bland.. not sure if i will be in a rush to return read more

The Palm - Chicago - Steakhouses Near Me - Chicago, Illinois

Been here many times at the hotel. During COVID they were one of the few hotels with restaurants open. Lately been at the hotel last 3 nights for work, too tired to go out. Found my option at the Palm. Very good, staff at the bar, Mike and Michael and the red head female awesome customer service. Probably one of the best. Food very good!! read more

Staying at Swissôtel and after a long day at conference thought I would take something back to my room. Called ahead and ordered a lobster roll. Was told 25 minutes, arrived at the desk to be told I needed to get it from a bartender. The bar was completely full and insanely busy. They acknowledged me quickly and told me they would be with me shortly. 10 minutes in, they took my money. 30 minutes in, I got a cold over done lobster roll. One side was toasted on the roll the other side was not. As you can see minimal lobster but lots of mayonnaise. I will say their homemade chips were delicious. Of course after the wait, the bartenders arm was starting to look good! Not sure I would bother again. read more

The Palm - Chicago - Mayonnaise roll with a little lobster - Steakhouses Near Me - Chicago, Illinois

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We came for lunch because we were staying on site at the Swissotel. For the well-known name, The Palm, i was pretty disappointed. Our servers were very nice but we had a few of them and they rarely came by - almost felt like we didn't have a waitress at all. I was very excited to order a lobster roll. $23. And was very disappointed to receive it. The roll was a dry, untoasted white bun and there were a few tiny pieces of lobster smothered in mayo. It came with a few chips on the side. Maybe just an off day with strange coverage, and maybe they ran out of lobster? read more

My first patio restaurant experience post-quarantine and it was awesome. The food is very tasty. My friend and I ordered Shrimp Cocktail, Salads and Salmon. Also had wine. Fantastic service. read more

Unfortunately, after a long day of traveling we came here to eat. The food was good but the service was horrible. I was only one of two tables that my server had and had barely any attention at our table all the attention went to the table next to us. It was so bad that I had a track him down to get the check. When it was time to pay he asked how everything was going. Explain to him how disappointed I was with the service and even more surprisingly he was sooo dismissive. I could not believe it. No apology ... nothing. I never had service at a fine dining establishment like this before and I will never come back to this restaurant in Chicago or any other states that they may have it in bc of it. If I pay $300 for a dinner for two and only one other table for my server to serve, I would think at a minimum we would have great service read more

A solid meal. Fabulous service. Really enjoyed the au gratin potatoes! It was nice that it was in our hotel. Very convenient. read more

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Ok. This one pains me. Let me say I love the palm... If you didn't hear me the first time let me say it again I love the palm and in all fairness I had breakfast here this morning and a snack yesterday afternoon. However I sat at the bar tonight and ordered three appetizers. The restaurant was completely overwhelmed. I ordered soup which you would think was already premade, salad, and scallops... I got the scallops and nothing else for an hour. Mike the bartender was super cool and comped my scallop appetizer... I asked him to give me a bill for a dollar so I could leave them a tip ( it wasn't his fault) What killed me was that on my way out the manager asked how my meal was, and when I told them I never got it... Although he offered to get it for me after the fact to go I tried to explain to them that no one should have to wait an hour for a bowl of soup. The moral of the story is there comes a time where you just don't let any more people in your restaurant if it's going to compromise The quality of the experience. Once again just to make it clear they offered to give me my food to go, but I couldn't wait another minute as I wanted to leave with my sanity It certainly doesn't stop my going to the Palm restaurant as overall it is one of the best restaurants out there, but tonight was brutal, and everybody else in the bar area was in agreement with their displeasure. I will make it to the palm when I'm back in New York but my days of eating in the bar area are over. No bread, no water... And unfortunately tonight no food. Once again this is possibly my favorite restaurant chain in existence but the restaurant needs to have a cut off of the amount of people and it has in the bar area... Have a good night and thanks read more

Horrible horrible service. You have to ask for water, once food arrives, you have to ask for bread. Ridiculously expensive in a food and water desert on Wacker. Servers, bartenders, everyone looks victimized by horrible management. Overall terrible terrible experience. Given the choice and with what I know now I would rather not eat there. read more

So I absolutely enjoyed this place! My boyfriend and I were in Chicago just for a weekend. We did so much we didn't want to go to eat anywhere far. Well the the palms was connect to our hotel which was so convenient! The service was absolutely amazing ! I wish I remembered our waiters name but he was on it. Asked us what type of water we wanted , gave us recommendations on the food. Brought over the special meal promotion just the whole 9! I had the sea bass and my boyfriend had the steak! He loved his steak! My sea bass was a tad on the salty side, but it was still good. The sides were done in family side which I liked for my boyfriend and I. I don't drink much and I asked the waiter to make me something sweet. Drink came out perfectly , a little too perfect because I was thankful the room was upstairs after drinking so much lol. Then to end the day we had my absolute favorite creme brûlée and it was delicious. Oh if I'm ever in Chicago again , I will most definitely be stopping by again. read more

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Two of us went to THE PALM for Restaurant Week 2019 and we were very impressed. Both the potato soup and Caesar salad were excellent, The cocktail list and the "by the glass" wine list provided great choices, plus the wine pours are available in two sizes making it easy to pair multiple wines with your dinner. Our waitress was very professional and personable, as were all of the staff. The wine glasses are elegant and spotless, the table linens, the flatware and china and the food presentation and flavors were all perfect. The menu is somewhat basic but the quality and preparation are outstanding making for a truly memorable meal. I recommend The Palm without hesitation and I look forward to trying some oof the innovative cocktails and another tasty steak. The prices are very fair so The Palm can be enjoyed on a regular basis and not only for special occasions. read more

The amount of money your paying the service could have been better. No water refills. Pop refills. Tea refills. Had to physically motion over waiter. Tried to take away our bread to make "space". Didn't ask everyone if they wanted dessert. Took 2 desert orders and ran away. Ordered 2 identical medium fillets. One was medium one was rare. Ate anyways because waiter disappeared. read more

I ordered a steak. It had absolutley no seasoning on it whatsoever. Its as if they boiled it, put it on the grill for a few minutes and then served it. Flavorless and not worth the money. Go elsewhere for better tasing food. read more

Revised review: The restaurant is a excellent experience. From the fabulous steaks to the excellent service-can strongly recommend The Palm. Just can't say enough good things. Visited in June during a larger convention and still found a table. The bar makes excellent cocktails and the surroundings are tasteful. read more

This review is only for the bar. The staff makes great drinks! I visited several nights in a row with friends for their whisky sours; they really know how to make them! The bar is pretty quite and the staff is friendly. read more

I had a great experience at this restaurant, the staff was extremely attentive and my server was very helpful with recommendations. The garlic mashed potatoes are to die for. The only thing i would change is the environment and feel of the place. The tables, food, prices, etc. all seem high end. But the space itself doesn't look as fancy as one might like for the steak house feel. I think some renovations/painting/rebranding would make this place AMAZING! read more

I'll lead by saying I have never eaten the food here (though it always looks delicious). In fact, my partner and I have solely gone for two months just for dirty martinis. But I must review the staff. They are superb. The hosts greet you, the managers make their rounds to all, and the bar staff gets. my. goat. In fact, skip a table, just eat at the bar so you can meet them. Megan and Kristina specifically are so enjoyable that we had to join The Palm's 837 Club (ask about it, worth it) because I will undoubtedly spend the money on martinis alone just to get 15,000 points to have our caricature on the wall. When I asked Megan how it could be that every member of the staff seemed so wonderful, she explained it has always been The Palm's priority to focus on staff and their ability to make the customer experience top notch. It's working! As a former restaurant worker, I have a hate/hate relationship with Yelp. But when something is truly above and beyond - like this staff is - it's worth taking the time to share. read more

It takes a lot to make me angry, I mean really, really angry. Tonight, the Palm Chicago did just that. I wish I could say "good food can't save bad service" but it wasn't even good food. My fiancé and I are in town looking at venues for our upcoming wedding. We opted to stay at the Swissotel because it had been awhile and we were considering using the hotel/Palm for our reception and grooms dinner. I had a $50 open table reward to use and decided the Palm would be a nice (and convenient) place to use it. We frequent the location in Nashville so I'm relatively familiar with their menu and service standards. None of which were met tonight. Their lobster bisque was ice cold, the wedge salad over salty and my drink sat empty for long duration of time multiple times. The manager on duty kept coming around to check on a girl to my right. Refilling her wine glass from the bottle as opposed to using a carafe like the rest of my fellow Bar patrons were given. He didn't do a single table touch at the bar top. It wasn't until said girl mentioned to him that I was disappointed (I was relatively vocal about it) that he intervened. Needless to say, the Palm and Swissotel have been removed from our list of potential venues and we will not return to any future location. If you're looking for a fantastic steak with excellent service please steer clear of this establishment and head down to Chicago Cut. I dine there weekly and it's exceptional every time. read more

Enjoyed a solo business dinner there again last night. The baby kale caesar to start was quite good. 9oz filet and the must-have Brussel sprouts were fantastic! Love the new renovations, service at the bar was stellar and overall a great experience. Will definitely return. read more

Hadn't eaten at a Palm in years, but decided to give it a try with another couple. In continuing the tradition of the Italian-American steakhouse (to which I am admittedly partial), they offer both cuisines in grand style. Wife had a very tasty and traditional spaghetti Bolognese, I had a monster veal chop, and our friends had steaks. All received rave reviews. Appetizers and sides first rate, too. Service unhurried and professional. All in all, I don't understand the negative reviews, unless one just happened to go there on an off night. read more