*Posting on behalf of parents who live in Burlingame*…read more Ifran showed up this morning per scheduled appointment to address our clogged bathtub. His price was fair and upfront. He was very professional, friendly, knowledgeable, and communicates clearly. However, after snaking from the rooftop as well as through the overflow opening of the clogged tub, he determined that the issue requires hydro jetting which he was not able to provide today due to machine down waiting for a replacement part. Ifran actually recommended another plumber to get this work done today. What BLEW us away was his refusal to charge for the snaking work already performed because the problem was not resolved. This kind of honesty, customer satisfaction, and pride of trade is simply RARE. Ifran, the way you treat customers will bring more blessings, repeat & new customers than you can imagine! Thank you!

He also stiffed me supposed to come out on a Thursday,doesn't answer phone calls or texts,got to…read morethe point I thought maybe he had a family emergency or he was injured, turns out he's done this to other customers, don't use since you don't know why he's not reliable

My initial conversation with this company started around fixing a leak in the shower. I requested…read morean estimate and received a fair and transparent quote through Yelp. Hector came out on Saturday morning, and while I showed him a couple of additional items that needed attention, he took the time to walk me through them and honestly advised whether they required professional work or could be handled as a simple DIY. At no point did I feel pressured to move forward. We discussed pricing openly, and with Juan also providing input, they offered a very reasonable final quote. Because of their approach and professionalism, I ended up having them take care of several additional items that weren't originally planned. They identified the root cause of the issues as high water pressure and installed a pressure-reducing valve outside the house. After Hector left, I noticed a small issue and he returned promptly to address it. I really appreciated the commitment, transparency, and quality of work, and would confidently recommend this business for plumbing needs.

Called on a Sunday with a clogged shower and toilet, which is exactly when you expect to get quoted…read morea fortune or told to wait until Tuesday. Got neither. Hector showed up on time, had it cleared in under half an hour, and the price was the price he said on the phone. Shoe covers, cleaned up after himself, didn't try to upsell me on anything. That's the whole review. They did the job and left

We had Victor come out and he was excellent. He fixed the problem super fast, communicated well,…read morewas very kind, and the cost was beyond reasonable. We will definitely be going with Express Plumbing again if we have an issues. Thanks again for the great work and super easy no-hassle experience!

Ramon was very professional and friendly . He seemed to be well aware of what the problem was…read more He had to go out and get a new part, and he came back and fixed it the same day. Great!!

Selvin will be my 'go to' plumbing service from now on. I…read morecalled Selvin regarding my obstructed sewer line. He responded immediately and came out to my house the same day at exactly the time he said he would to take care of the problem. His price quote was very reasonable, I'm quite sure that it would be competitive with any other company. Selvin and his assistant had to carry a heavy snake down several flights of stairs to the back of my yard which they did without complaint. I'm very grateful for Selvin's excellent service!

Prompt, efficient, and pleasant! They are our go-to guys. Definitely recommend them for your next…read moreproblem.

I hired Lemus Plumbing for several different plumbing repairs over multiple visits, and I could not…read morebe more pleased with the quality of their work and professionalism. Mariano Lemus communicates well by both text and phone and was always responsive throughout the process. Visit #1 involved removing bathroom sink faucets so I could have my countertop repaired. During that same visit, Francisco evaluated a leaking shower valve in my guest bathroom. He explained that because of the age of the valve, there was a possibility the wall might need to be opened and the entire valve assembly replaced. However, he first wanted to try replacing the shower cartridges. On visit #2, the bathroom sink faucets were replaced, and Francisco successfully replaced both shower cartridges entirely from the shower side of the wall -- saving me thousands of dollars by avoiding the need to open the wall and replace the entire valve assembly. Visit #3 involved replacing a cartridge in an existing ROHL shower valve. Again, there was concern that if the old cartridge could not be properly removed, it might require opening the wall and removing tile to replace the valve. Mariano and Francisco were able to complete the repair successfully, replace the old cartridge, and now the shower works perfectly. I'm a retired construction superintendent/OSHPD inspector, so I understand construction means and methods and have a very critical eye for workmanship and attention to detail. Lemus Plumbing has experienced technicians who clearly know their trade and take pride in doing things the right way. They are knowledgeable, professional, efficient, and simply excellent plumbers. I selected Lemus Plumbing after reading referrals and reviews myself, and I hope my experience helps the next homeowner confidently choose them for their plumbing needs.

I had the team a Lemus come out to correct the installation of my Navien hot water heater. The…read morefirst company did not connect the recirculation pump and the second company did not install an isolation valve (Fuse) so I could not flush the system without turning off all the water to the house. The team at Lemus was able to add the valve and match the appearance of the other plumbers, so I didn't have a Frankenstein monster of a plumbing fixture in my garage. They were very respectful of the property. I couldn't tell they were in my garage at first glance, until I saw the new valve. They also reset a toilet that our floor installer did not seat, and sent photos of the process. I finally have "my plumbing guy".

This is not my first review for Jason and Pipeline Plumbing. Yesterday my toilet went on the fritz,…read moreand although I tried my best with the plunger, I couldn't fix it. I contacted Pipeline and he came out first thing the next day (I didn't ask for immediate help since I have 2 toilets). He fixed it in no time, cleaned up the bathroom a bit so I wouldn't have to, and didn't charge me a fortune. Other people I contacted about this repair wanted to charge almost twice the amount to just walk through the door. THANK YOU AGAIN, JASON.

Working with Jason was a breeze! I appreciated his attention to detail, communication, and…read moreprofessionalism which helped turn a stressful home situation into a smooth resolution. I will not hesitate to contact Jason for all future plumbing needs.

Pablo was very helpful and invested lot of time investingating the clogging issue. He didn't even…read moreunclogged the drain but also shared lot of good information for future reference. He helped me clean up and fix all the mess which was created due to clog. Pablo is very professional and great plumber.

I would give Elite Rooter zero stars if I could…read more I hired this company to connect a water supply line to the refrigerator at my rental property. After the installation, the fridge started making a very loud noise whenever water was dispensed. This issue continued for about 1.5 months. Their team initially blamed the refrigerator and even claimed the noise was coming from the compressor, not from their installation. Eventually, I went to the house myself and checked behind the refrigerator. I discovered that the technician had connected the water source to the wrong inlet and had basically bypassed the refrigerator's solenoid/water inlet valve. He also bundled the main fridge pipe that was supposed to be connected to the water inlet valve and told my tenant that the pipe was useless and not needed. When Elite Rooter sent the original technician, Oscar, back to the house, I showed him the correct connector behind the fridge and asked him if he knew what it was for. He said, "No, I don't know what it is." When I told him that he should know because the job was to connect water to the refrigerator, he said he was "not supposed to know this" because he is "not an appliance technician." That response was very concerning to me, especially after they had already done the job incorrectly. I then called his manager, David Herb, and asked if he could come himself or send someone other than Oscar to fix the issue. He refused and insisted that Oscar should fix it, while also saying Oscar had not made any mistake and that I was wasting his time on the phone. When I asked Oscar to repeat to David what he had just told me inside the house, Oscar denied saying it. After David spoke privately with Oscar on the phone, Oscar left the house without notifying me. I then called David several times, texted him, and sent him a video showing the issue behind the fridge, but he did not respond. I had to call the main Elite Rooter office and explain the whole situation to the operator, asking them to send someone else and to escalate David's behavior to higher management. Only after that did David finally texted me that he was coming himself. I waited again, and when he arrived, he checked the fridge and admitted that Oscar had made a mistake in installing the pipes. David fixed the issue himself and apologized. Although the issue was finally corrected, the whole experience was extremely frustrating, unprofessional, and time-consuming. It took about 1.5 months from the original installation until they finally fixed their mistake. I had to personally diagnose the problem, wait at the house for hours, deal with a technician who denied responsibility, and deal with a manager who was dismissive and unresponsive until I escalated the issue. I do not recommend anyone work with this company.

I had Steve from iPlumb out this morning for routine maintenance on our water heater, and once…read moreagain, he did a fantastic job. A couple of years ago, Steve installed our tankless water heater. He recommended a top quality Japanese brand, handled the installation seamlessly, and guided us through the entire process until the final inspection was complete. The unit has worked flawlessly ever since. Today, he arrived right on time for the scheduled service. Steve is a true professional with a great attitude, always arriving with a smile. It is always a pleasure to work with him. If you need honest, high quality plumbing work, call Steve at iPlumb. Highly recommended!

5 stars is not enough. Steve called me right way and got things going. I was having issues with my…read moreflush assist toilet and the water bill got over 300 bucks. I called a few plumbers first and couldn't get a real plumber to talk to. It was a dispatch that sent text and emails but no advice on the procedure and timing. Steve to the rescue. If you have a plumbing issue make sure to check him out. Thanks Iplumb! Brian